{"id":"https://openalex.org/W2900988928","doi":"https://doi.org/10.4018/978-1-5225-5045-7.ch003","title":"Factors Influencing Patients' Satisfaction","display_name":"Factors Influencing Patients' Satisfaction","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2900988928","doi":"https://doi.org/10.4018/978-1-5225-5045-7.ch003","mag":"2900988928"},"language":"en","primary_location":{"id":"doi:10.4018/978-1-5225-5045-7.ch003","doi":"https://doi.org/10.4018/978-1-5225-5045-7.ch003","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-5225-5045-7.ch003","pdf_url":null,"source":{"id":"https://openalex.org/S4210171191","display_name":"Advances in mechatronics and mechanical engineering (AMME) book series","issn_l":"2328-8205","issn":["2328-8205","2328-823X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310320584","host_organization_name":"CRC Press","host_organization_lineage":["https://openalex.org/P4310320584","https://openalex.org/P4310320547"],"host_organization_lineage_names":["CRC Press","Taylor & Francis"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Mechatronics and Mechanical Engineering","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4251290913","display_name":"Stochastic Methods for Estimation and Problem Solving in Engineering"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031638474","display_name":"Soraia Oueida","orcid":"https://orcid.org/0000-0002-6720-2307","observed_orcids":["https://orcid.org/0000-0002-6720-2307"]},"institutions":[{"id":"https://openalex.org/I2803079837","display_name":"American University of the Middle East","ror":"https://ror.org/02gqgne03","country_code":"KW","type":"education","lineage":["https://openalex.org/I2803079837"]}],"countries":["KW"],"is_corresponding":false,"raw_author_name":"Soraia Oueida","raw_affiliation_strings":["American University of Middle East, Kuwait, Kuwait"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"American University of Middle East, Kuwait, Kuwait","institution_ids":["https://openalex.org/I2803079837"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002855381","display_name":"Seifedine Kadry","orcid":"https://orcid.org/0000-0002-1939-4842","observed_orcids":["https://orcid.org/0000-0002-1939-4842","https://orcid.org/0000-0001-8080-7952"]},"institutions":[{"id":"https://openalex.org/I36314861","display_name":"Beirut Arab University","ror":"https://ror.org/02jya5567","country_code":"LB","type":"education","lineage":["https://openalex.org/I36314861"]}],"countries":["LB"],"is_corresponding":false,"raw_author_name":"Seifedine Kadry","raw_affiliation_strings":["Beirut Arab University, Lebanon"],"raw_orcid":"https://orcid.org/0000-0002-1939-4842","affiliations":[{"raw_affiliation_string":"Beirut Arab University, Lebanon","institution_ids":["https://openalex.org/I36314861"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084524974","display_name":"Sorin Cristian Ionescu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I61641377","display_name":"Universitatea Na\u021bional\u0103 de \u0218tiin\u021b\u0103 \u0219i Tehnologie Politehnica Bucure\u0219ti","ror":"https://ror.org/0558j5q12","country_code":"RO","type":"education","lineage":["https://openalex.org/I61641377"]}],"countries":["RO"],"is_corresponding":false,"raw_author_name":"Sorin Ionescu","raw_affiliation_strings":["Polytechnic University of Bucharest, Romania"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Polytechnic University of Bucharest, Romania","institution_ids":["https://openalex.org/I61641377"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"61","last_page":"73"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11095","display_name":"Emergency and Acute Care Studies","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":1.0},{"id":"https://openalex.org/keywords/patient-experience","display_name":"patient experience","score":0.7950000166893005},{"id":"https://openalex.org/keywords/emergency-department","display_name":"emergency department","score":0.746999979019165},{"id":"https://openalex.org/keywords/patient-expectations","display_name":"patient expectations","score":0.8790000081062317},{"id":"https://openalex.org/keywords/doctor-patient-communication","display_name":"physician-patient communication","score":0.7490000128746033},{"id":"https://openalex.org/keywords/cost-effectiveness","display_name":"cost-effectiveness","score":0.7400000095367432},{"id":"https://openalex.org/keywords/health-system-performance","display_name":"health system performance","score":0.6370000243186951}],"concepts":[{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.8595370650291443},{"id":"https://openalex.org/C148220186","wikidata":"https://www.wikidata.org/wiki/Q7111912","display_name":"Outcome (game theory)","level":2,"score":0.5559198260307312},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5545647144317627},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4900854825973511},{"id":"https://openalex.org/C2989236134","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Patient care","level":2,"score":0.46973904967308044},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.44475480914115906},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3397114872932434},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3333663046360016},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1198081374168396},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.06548282504081726},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C144237770","wikidata":"https://www.wikidata.org/wiki/Q747534","display_name":"Mathematical economics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/978-1-5225-5045-7.ch003","doi":"https://doi.org/10.4018/978-1-5225-5045-7.ch003","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-5225-5045-7.ch003","pdf_url":null,"source":{"id":"https://openalex.org/S4210171191","display_name":"Advances in mechatronics and mechanical engineering (AMME) book series","issn_l":"2328-8205","issn":["2328-8205","2328-823X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310320584","host_organization_name":"CRC Press","host_organization_lineage":["https://openalex.org/P4310320584","https://openalex.org/P4310320547"],"host_organization_lineage_names":["CRC Press","Taylor & Francis"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Mechatronics and Mechanical Engineering","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.46810001134872437}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W58482110","https://openalex.org/W156746848","https://openalex.org/W1501680605","https://openalex.org/W1987440923","https://openalex.org/W2008085607","https://openalex.org/W2079298275","https://openalex.org/W2127517959","https://openalex.org/W2410097560"],"related_works":["https://openalex.org/W4251233545","https://openalex.org/W2111492802","https://openalex.org/W4409488995","https://openalex.org/W2171508276","https://openalex.org/W2416669766","https://openalex.org/W4407137306","https://openalex.org/W2170600190","https://openalex.org/W3103127472","https://openalex.org/W1988288807","https://openalex.org/W2736862140"],"abstract_inverted_index":{"In":[0],"complex":[1,58],"systems,":[2],"such":[3],"as":[4,10,21],"healthcare,":[5],"patient":[6,12,33,84,98,121,140],"satisfaction":[7,34,41,71,80,85],"is":[8,56,128],"identified":[9],"the":[11,22,32,70,131],"experience":[13],"of":[14,28,115,125,135],"care":[15],"and":[16,133],"has":[17,42],"been":[18],"referred":[19],"to":[20,68,129],"\u201cindispensable":[23],"outcome.\u201d":[24],"The":[25,123],"main":[26],"goals":[27],"ED":[29],"practitioners":[30],"are":[31],"along":[35],"with":[36,91,101],"maintaining":[37],"optimal":[38],"outcomes.":[39],"Patient":[40],"become":[43],"a":[44,57,110],"very":[45],"important":[46],"outcome":[47],"measure":[48],"when":[49],"assessing":[50],"healthcare":[51],"systems":[52],"performance.":[53],"Nevertheless,":[54],"it":[55],"confusing":[59],"concept.":[60],"Some":[61],"providers":[62],"suggest":[63],"several":[64],"activities":[65,87],"in":[66,138],"order":[67],"enhance":[69],"without":[72],"being":[73,113],"sure":[74],"if":[75],"these":[76,116,136],"actions":[77],"really":[78],"improve":[79],"or":[81],"no.":[82],"Also,":[83],"enhancement":[86],"should":[88],"not":[89],"conflict":[90],"cost":[92],"efficacy.":[93],"Several":[94],"factors":[95,137],"fall":[96],"under":[97],"satisfaction.":[99,122,141],"Interviews":[100],"physicians":[102,118],"prove":[103],"that":[104],"patients":[105],"have":[106],"specific":[107],"expectations":[108],"during":[109],"clinical":[111],"encounter;":[112],"aware":[114],"expectations,":[117],"can":[119],"fulfill":[120],"goal":[124],"this":[126],"chapter":[127],"determine":[130],"contribution":[132],"effect":[134],"influencing":[139]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2018-11-29T00:00:00"}
