{"id":"https://openalex.org/W2896946048","doi":"https://doi.org/10.1016/j.jbankfin.2018.10.007","title":"Operational Risk and Reputation in Financial Institutions: Does Media Tone Make a Difference?","display_name":"Operational Risk and Reputation in Financial Institutions: Does Media Tone Make a Difference?","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2896946048","doi":"https://doi.org/10.1016/j.jbankfin.2018.10.007","mag":"2896946048"},"language":"en","primary_location":{"id":"doi:10.1016/j.jbankfin.2018.10.007","doi":"https://doi.org/10.1016/j.jbankfin.2018.10.007","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbankfin.2018.10.007","pdf_url":null,"source":{"id":"https://openalex.org/S2876017","display_name":"Journal of Banking & Finance","issn_l":"0378-4266","issn":["0378-4266","1872-6372"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","fnege-1","jufo-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Banking & Finance","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.2139/ssrn.3042727","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061940441","display_name":"Ahmed Barakat","orcid":"https://orcid.org/0000-0002-7300-8420","observed_orcids":["https://orcid.org/0000-0002-7300-8420"]},"institutions":[{"id":"https://openalex.org/I142263535","display_name":"University of Nottingham","ror":"https://ror.org/01ee9ar58","country_code":"GB","type":"education","lineage":["https://openalex.org/I142263535"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Ahmed Barakat","raw_affiliation_strings":["Finance, Risk and Banking Division, Nottingham University Business School, University of Nottingham, Jubilee Campus, Nottingham NG8 1BB, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-7300-8420","affiliations":[{"raw_affiliation_string":"Finance, Risk and Banking Division, Nottingham University Business School, University of Nottingham, Jubilee Campus, Nottingham NG8 1BB, United Kingdom","institution_ids":["https://openalex.org/I142263535"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089996493","display_name":"Simon Ashby","orcid":"https://orcid.org/0000-0001-6760-8836","observed_orcids":["https://orcid.org/0000-0001-6760-8836"]},"institutions":[{"id":"https://openalex.org/I897542642","display_name":"University of Plymouth","ror":"https://ror.org/008n7pv89","country_code":"GB","type":"education","lineage":["https://openalex.org/I897542642"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Simon Ashby","raw_affiliation_strings":["Plymouth Business School, Faculty of Business, Plymouth University, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0001-6760-8836","affiliations":[{"raw_affiliation_string":"Plymouth Business School, Faculty of Business, Plymouth University, United Kingdom","institution_ids":["https://openalex.org/I897542642"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075046716","display_name":"Paul Fenn","orcid":"https://orcid.org/0000-0002-2584-0378","observed_orcids":["https://orcid.org/0000-0002-2584-0378"]},"institutions":[{"id":"https://openalex.org/I142263535","display_name":"University of Nottingham","ror":"https://ror.org/01ee9ar58","country_code":"GB","type":"education","lineage":["https://openalex.org/I142263535"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Paul Fenn","raw_affiliation_strings":["Finance, Risk and Banking Division, Nottingham University Business School, University of Nottingham, Jubilee Campus, Nottingham NG8 1BB, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Finance, Risk and Banking Division, Nottingham University Business School, University of Nottingham, Jubilee Campus, Nottingham NG8 1BB, United Kingdom","institution_ids":["https://openalex.org/I142263535"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083930538","display_name":"Cormac Bryce","orcid":"https://orcid.org/0000-0002-9856-7851","observed_orcids":["https://orcid.org/0000-0002-9856-7851"]},"institutions":[{"id":"https://openalex.org/I180825142","display_name":"City, University of London","ror":"https://ror.org/04489at23","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I180825142","https://openalex.org/I4401726869"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Cormac Bryce","raw_affiliation_strings":["City, University of London, Cass Business School, Faculty of Actuarial Science and Insurance, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"City, University of London, Cass Business School, Faculty of Actuarial Science and Insurance, United Kingdom","institution_ids":["https://openalex.org/I180825142"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5061940441"],"corresponding_institution_ids":["https://openalex.org/I142263535"],"apc_list":{"value":3340,"currency":"USD","value_usd":3340},"apc_paid":null,"fwci":6.5261,"has_fulltext":true,"cited_by_count":63,"citation_normalized_percentile":{"value":0.96189674,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"98","issue":null,"first_page":"1","last_page":"24"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.8838000297546387,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.8838000297546387,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12276","display_name":"Risk Management in Financial Firms","score":0.06120000034570694,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.018300000578165054,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/operational-risk","display_name":"operational risk","score":0.875},{"id":"https://openalex.org/keywords/corporate-reputation","display_name":"corporate reputation","score":0.7070000171661377},{"id":"https://openalex.org/keywords/media-tone","display_name":"media tone","score":0.5899999737739563},{"id":"https://openalex.org/keywords/financial-sentiment","display_name":"financial sentiment","score":0.6759999990463257},{"id":"https://openalex.org/keywords/alternative-information-sources","display_name":"alternative information sources","score":0.5789999961853027},{"id":"https://openalex.org/keywords/regulatory-announcements","display_name":"regulatory announcements","score":0.9160000085830688},{"id":"https://openalex.org/keywords/financial-institutions","display_name":"financial institutions","score":0.550000011920929},{"id":"https://openalex.org/keywords/anglo-saxon-countries","display_name":"Anglo-Saxon countries","score":0.6000000238418579},{"id":"https://openalex.org/keywords/market-economy","display_name":"market economy","score":0.9380000233650208}],"concepts":[{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.7804141640663147},{"id":"https://openalex.org/C2780583480","wikidata":"https://www.wikidata.org/wiki/Q1366327","display_name":"Tone (literature)","level":2,"score":0.7341312170028687},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6470304131507874},{"id":"https://openalex.org/C2777363581","wikidata":"https://www.wikidata.org/wiki/Q15098235","display_name":"Harm","level":2,"score":0.5802542567253113},{"id":"https://openalex.org/C12958728","wikidata":"https://www.wikidata.org/wiki/Q1002530","display_name":"Event study","level":3,"score":0.5394192337989807},{"id":"https://openalex.org/C154307955","wikidata":"https://www.wikidata.org/wiki/Q6648555","display_name":"Litigation risk analysis","level":3,"score":0.5220096707344055},{"id":"https://openalex.org/C120527767","wikidata":"https://www.wikidata.org/wiki/Q3196867","display_name":"Debt","level":2,"score":0.4939923882484436},{"id":"https://openalex.org/C199728807","wikidata":"https://www.wikidata.org/wiki/Q2578557","display_name":"Equity (law)","level":2,"score":0.47791892290115356},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.36632537841796875},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.30017489194869995},{"id":"https://openalex.org/C199521495","wikidata":"https://www.wikidata.org/wiki/Q181487","display_name":"Audit","level":2,"score":0.210085928440094},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.11089891195297241},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08670297265052795},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.0}],"mesh":[],"locations_count":8,"locations":[{"id":"doi:10.1016/j.jbankfin.2018.10.007","doi":"https://doi.org/10.1016/j.jbankfin.2018.10.007","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbankfin.2018.10.007","pdf_url":null,"source":{"id":"https://openalex.org/S2876017","display_name":"Journal of Banking & Finance","issn_l":"0378-4266","issn":["0378-4266","1872-6372"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","fnege-1","jufo-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Banking & Finance","raw_type":"journal-article"},{"id":"doi:10.2139/ssrn.3042727","doi":"https://doi.org/10.2139/ssrn.3042727","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.3042727","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SSRN Electronic Journal","raw_type":"journal-article"},{"id":"pmh:oai:https://nottingham-repository.worktribe.com/:1179990","doi":null,"is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jbankfin.2018.10.007","pdf_url":null,"source":{"id":"https://openalex.org/S4306402483","display_name":"Repository@Nottingham (University of Nottingham)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I142263535","host_organization_name":"University of Nottingham","host_organization_lineage":["https://openalex.org/I142263535"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"},{"id":"pmh:oai:openaccess.city.ac.uk:20824","doi":null,"is_oa":false,"landing_page_url":"https://openaccess.city.ac.uk/view/creators_id/cormac=2Ebryce.html>","pdf_url":null,"source":{"id":"https://openalex.org/S4306401940","display_name":"City Research Online (City University London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I180825142","host_organization_name":"City, University of London","host_organization_lineage":["https://openalex.org/I180825142"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:pearl.plymouth.ac.uk:pbs-research-1453","doi":null,"is_oa":true,"landing_page_url":"https://pearl.plymouth.ac.uk/pbs-research/454","pdf_url":"https://pearl.plymouth.ac.uk/context/pbs-research/article/1453/viewcontent/JBF_D_17_00891_20__20Minor_20Revisions.pdf","source":{"id":"https://openalex.org/S4306402507","display_name":"PEARL (University of Plymouth)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I897542642","host_organization_name":"University of Plymouth","host_organization_lineage":["https://openalex.org/I897542642"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Plymouth Business School","raw_type":"article"},{"id":"pmh:oai:RePEc:eee:jbfina:v:98:y:2019:i:c:p:1-24","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0378426618302310","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:nottingham-repository.worktribe.com:1179990","doi":null,"is_oa":true,"landing_page_url":"https://nottingham-repository.worktribe.com/output/1179990","pdf_url":null,"source":{"id":"https://openalex.org/S4306402483","display_name":"Repository@Nottingham (University of Nottingham)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I142263535","host_organization_name":"University of Nottingham","host_organization_lineage":["https://openalex.org/I142263535"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"},{"id":"pmh:oai:pearl.plymouth.ac.uk:10026.1/12525","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10026.1/12525","pdf_url":null,"source":{"id":"https://openalex.org/S4306402507","display_name":"PEARL (University of Plymouth)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I897542642","host_organization_name":"University of Plymouth","host_organization_lineage":["https://openalex.org/I897542642"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.2139/ssrn.3042727","doi":"https://doi.org/10.2139/ssrn.3042727","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.3042727","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SSRN Electronic Journal","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.44999998807907104}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W311882735","https://openalex.org/W587356381","https://openalex.org/W1113829303","https://openalex.org/W1486261712","https://openalex.org/W1492789557","https://openalex.org/W1535427446","https://openalex.org/W1601663028","https://openalex.org/W1882288951","https://openalex.org/W1990969594","https://openalex.org/W1994195377","https://openalex.org/W2010997253","https://openalex.org/W2019837531","https://openalex.org/W2029064189","https://openalex.org/W2032570903","https://openalex.org/W2033910434","https://openalex.org/W2052288604","https://openalex.org/W2064964332","https://openalex.org/W2086830470","https://openalex.org/W2091069417","https://openalex.org/W2091143969","https://openalex.org/W2096420833","https://openalex.org/W2100882542","https://openalex.org/W2110405866","https://openalex.org/W2113562749","https://openalex.org/W2126640908","https://openalex.org/W2128615330","https://openalex.org/W2131773668","https://openalex.org/W2140083063","https://openalex.org/W2142837234","https://openalex.org/W2148905644","https://openalex.org/W2152136804","https://openalex.org/W2156094085","https://openalex.org/W2168352706","https://openalex.org/W2169611196","https://openalex.org/W2210347503","https://openalex.org/W2333930280","https://openalex.org/W2471854430","https://openalex.org/W2600571202","https://openalex.org/W2606985126","https://openalex.org/W2785459225","https://openalex.org/W2788667447","https://openalex.org/W2795453000","https://openalex.org/W3122204076","https://openalex.org/W3122563224","https://openalex.org/W3122579056","https://openalex.org/W3122716626","https://openalex.org/W3122891859","https://openalex.org/W3122944446","https://openalex.org/W3123093168","https://openalex.org/W3123699647","https://openalex.org/W3124390674","https://openalex.org/W3124560616","https://openalex.org/W3124766520","https://openalex.org/W3125284286","https://openalex.org/W3125400635","https://openalex.org/W3125591525","https://openalex.org/W3125903987","https://openalex.org/W3126000559","https://openalex.org/W3126115832","https://openalex.org/W4231546411","https://openalex.org/W4232474910","https://openalex.org/W4300567850"],"related_works":["https://openalex.org/W2582834598","https://openalex.org/W3040621259","https://openalex.org/W3122579056","https://openalex.org/W2724163892","https://openalex.org/W2946245978","https://openalex.org/W7029373730","https://openalex.org/W2316917395","https://openalex.org/W2052288604","https://openalex.org/W2282861563","https://openalex.org/W1492789557"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":4}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2018-10-26T00:00:00"}