{"id":"https://openalex.org/W2892860144","doi":"https://doi.org/10.1108/ijppm-11-2017-0297","title":"Country and sector effects on the relationships among TQM practices and key performance measures","display_name":"Country and sector effects on the relationships among TQM practices and key performance measures","publication_year":2018,"publication_date":"2018-09-24","ids":{"openalex":"https://openalex.org/W2892860144","doi":"https://doi.org/10.1108/ijppm-11-2017-0297","mag":"2892860144"},"language":"en","primary_location":{"id":"doi:10.1108/ijppm-11-2017-0297","doi":"https://doi.org/10.1108/ijppm-11-2017-0297","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijppm-11-2017-0297","pdf_url":null,"source":{"id":"https://openalex.org/S157600745","display_name":"International Journal of Productivity and Performance Management","issn_l":"0043-8022","issn":["0043-8022","1741-0401","1758-6658","1758-7190"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Productivity and Performance Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034072017","display_name":"Ismail Sila","orcid":"https://orcid.org/0000-0003-1564-1655","observed_orcids":["https://orcid.org/0000-0003-1564-1655"]},"institutions":[{"id":"https://openalex.org/I69050122","display_name":"Near East University","ror":"https://ror.org/02x8svs93","country_code":"CY","type":"education","lineage":["https://openalex.org/I69050122"]}],"countries":["CY"],"is_corresponding":true,"raw_author_name":"Ismail Sila","raw_affiliation_strings":["Faculty of Economics and Administrative Sciences, Near East University, Nicosia, Cyprus"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics and Administrative Sciences, Near East University, Nicosia, Cyprus","institution_ids":["https://openalex.org/I69050122"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5034072017"],"corresponding_institution_ids":["https://openalex.org/I69050122"],"apc_list":null,"apc_paid":null,"fwci":2.2647,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.89474215,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"67","issue":"8","first_page":"1371","last_page":"1393"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.0015999999595806003,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.996999979019165},{"id":"https://openalex.org/keywords/tqm-practices","display_name":"TQM practices","score":0.9120000004768372},{"id":"https://openalex.org/keywords/performance-excellence","display_name":"performance excellence","score":0.597000002861023},{"id":"https://openalex.org/keywords/contingency-factors","display_name":"contingency factors","score":0.722000002861023},{"id":"https://openalex.org/keywords/country-effects","display_name":"country effects","score":0.8169999718666077},{"id":"https://openalex.org/keywords/industry-impact","display_name":"industry effects","score":0.8330000042915344},{"id":"https://openalex.org/keywords/human-resource-performance","display_name":"human resource performance","score":0.781000018119812},{"id":"https://openalex.org/keywords/customer-performance","display_name":"customer performance","score":0.9589999914169312},{"id":"https://openalex.org/keywords/turkey","display_name":"Turkey","score":0.7020000219345093},{"id":"https://openalex.org/keywords/northern-cyprus","display_name":"Northern Cyprus","score":0.9750000238418579},{"id":"https://openalex.org/keywords/developing-countries","display_name":"developing countries","score":0.8090000152587891},{"id":"https://openalex.org/keywords/quality-management","display_name":"quality management","score":0.7440000176429749}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.8119746446609497},{"id":"https://openalex.org/C60297154","wikidata":"https://www.wikidata.org/wiki/Q1434943","display_name":"Contingency theory","level":2,"score":0.7265374064445496},{"id":"https://openalex.org/C97508593","wikidata":"https://www.wikidata.org/wiki/Q1359069","display_name":"Contingency","level":2,"score":0.6922869682312012},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6808072924613953},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5974709391593933},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5899989604949951},{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.5310179591178894},{"id":"https://openalex.org/C83864248","wikidata":"https://www.wikidata.org/wiki/Q177323","display_name":"Developing country","level":2,"score":0.4872221052646637},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.4599330723285675},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.45147740840911865},{"id":"https://openalex.org/C98184364","wikidata":"https://www.wikidata.org/wiki/Q1780131","display_name":"Argument (complex analysis)","level":2,"score":0.4393843710422516},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4222598671913147},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3957618474960327},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3951006829738617},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.36393141746520996},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.24123165011405945},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21301737427711487},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12003985047340393},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.11900278925895691},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.1018826961517334},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ijppm-11-2017-0297","doi":"https://doi.org/10.1108/ijppm-11-2017-0297","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijppm-11-2017-0297","pdf_url":null,"source":{"id":"https://openalex.org/S157600745","display_name":"International Journal of Productivity and Performance Management","issn_l":"0043-8022","issn":["0043-8022","1741-0401","1758-6658","1758-7190"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Productivity and Performance Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.48510000109672546}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals","score":0.4399999976158142}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":93,"referenced_works":["https://openalex.org/W179279199","https://openalex.org/W181303370","https://openalex.org/W565455913","https://openalex.org/W913987797","https://openalex.org/W1011941716","https://openalex.org/W1494787423","https://openalex.org/W1519417334","https://openalex.org/W1534016774","https://openalex.org/W1535431263","https://openalex.org/W1537757120","https://openalex.org/W1561082337","https://openalex.org/W1575738953","https://openalex.org/W1576003705","https://openalex.org/W1584695787","https://openalex.org/W1605359766","https://openalex.org/W1894063372","https://openalex.org/W1964019587","https://openalex.org/W1965489893","https://openalex.org/W1967187447","https://openalex.org/W1976924120","https://openalex.org/W1978385236","https://openalex.org/W1978675621","https://openalex.org/W1980626265","https://openalex.org/W1984103729","https://openalex.org/W1988272089","https://openalex.org/W1994294757","https://openalex.org/W1997220565","https://openalex.org/W2000776953","https://openalex.org/W2004044932","https://openalex.org/W2004398138","https://openalex.org/W2007323133","https://openalex.org/W2007494063","https://openalex.org/W2009340796","https://openalex.org/W2013121294","https://openalex.org/W2016075086","https://openalex.org/W2017855460","https://openalex.org/W2018926452","https://openalex.org/W2022638589","https://openalex.org/W2025876713","https://openalex.org/W2028915062","https://openalex.org/W2035922620","https://openalex.org/W2037198389","https://openalex.org/W2037605735","https://openalex.org/W2043489215","https://openalex.org/W2047038139","https://openalex.org/W2047111871","https://openalex.org/W2048560684","https://openalex.org/W2051767491","https://openalex.org/W2052919021","https://openalex.org/W2054318868","https://openalex.org/W2055711610","https://openalex.org/W2059034733","https://openalex.org/W2067102431","https://openalex.org/W2069869930","https://openalex.org/W2071666535","https://openalex.org/W2072842587","https://openalex.org/W2075866621","https://openalex.org/W2076167479","https://openalex.org/W2079058716","https://openalex.org/W2080252608","https://openalex.org/W2080414817","https://openalex.org/W2090197053","https://openalex.org/W2091962389","https://openalex.org/W2092314775","https://openalex.org/W2092667498","https://openalex.org/W2102077717","https://openalex.org/W2105737803","https://openalex.org/W2110428143","https://openalex.org/W2113811752","https://openalex.org/W2122032162","https://openalex.org/W2129399269","https://openalex.org/W2134884007","https://openalex.org/W2136138657","https://openalex.org/W2136525652","https://openalex.org/W2140608936","https://openalex.org/W2146240446","https://openalex.org/W2157350559","https://openalex.org/W2166215655","https://openalex.org/W2168082050","https://openalex.org/W2220713886","https://openalex.org/W2252619433","https://openalex.org/W2372399118","https://openalex.org/W2591046979","https://openalex.org/W2593733935","https://openalex.org/W2601660602","https://openalex.org/W2601981463","https://openalex.org/W2605387051","https://openalex.org/W2606109661","https://openalex.org/W2607657495","https://openalex.org/W2738468546","https://openalex.org/W2769911796","https://openalex.org/W2789388709","https://openalex.org/W2800853335"],"related_works":["https://openalex.org/W2001566249","https://openalex.org/W3185975646","https://openalex.org/W7008039404","https://openalex.org/W2023306934","https://openalex.org/W1763429550","https://openalex.org/W2507293912","https://openalex.org/W3143231775","https://openalex.org/W2467213157","https://openalex.org/W2913906354","https://openalex.org/W2589185449"],"abstract_inverted_index":{"Purpose":[0],"The":[1,34,64,264],"purpose":[2],"of":[3,20,79,104,114,120,179,204,235,310,317,329,347],"this":[4],"paper":[5],"is":[6,259,345],"to":[7,50,148,156,185,200,211,217,276,281,289,292,297,301,325,337,339],"analyze":[8],"if":[9,187],"and":[10,13,23,43,72,81,108,126,166,176,188,220,233,270,285,307,320,323,332,335,361,367],"how":[11,189],"country-":[12],"sector-related":[14],"contingency":[15,74,160,353,370],"factors":[16,181],"affect":[17],"the":[18,52,70,73,77,91,94,112,117,130,134,144,157,192,205,249,274,303,314,318,327,348],"implementation":[19],"TQM":[21,106,121,159,352,360],"practices":[22,107],"various":[24,315,357],"performance":[25,109,135,256],"measures":[26],"within":[27,76],"a":[28,213,255],"TQM-performance":[29],"relationships":[30,54,358],"model":[31,53,193,258],"framework.":[32,137],"Design/methodology/approach":[33],"authors":[35,95],"used":[36,184],"data":[37],"from":[38,143],"156":[39],"firms":[40,45],"in":[41,46,102,133,173,227,244,313,351],"Turkey":[42],"132":[44],"North":[47],"Cyprus":[48],"(NC)":[49],"test":[51],"by":[55,162,364],"utilizing":[56],"multiple":[57],"group":[58],"structural":[59],"equation":[60],"modeling":[61],"(SEM).":[62],"Findings":[63],"study":[65,141,169,265],"finds":[66],"support":[67,223],"for":[68,98,224,321],"both":[69],"universal":[71],"argument":[75],"context":[78],"country":[80,366],"sector":[82,250,368],"analyses.":[83],"Although":[84],"our":[85],"findings":[86,165],"suggest":[87],"no":[88],"differences":[89,99],"across":[90,100],"two":[92],"countries,":[93],"find":[96],"evidence":[97],"sectors":[101,316],"terms":[103],"their":[105,236,245,283],"outcomes.":[110],"In":[111],"case":[113],"NC":[115],"firms,":[116],"direct":[118],"effects":[119],"on":[122],"human":[123],"resource":[124],"results":[125,128,336,363],"customer":[127],"constituted":[129],"missing":[131],"linkages":[132],"excellence":[136,257],"Research":[138],"limitations/implications":[139],"This":[140,168,344],"suffers":[142],"same":[145],"limitations":[146],"common":[147],"all":[149],"survey":[150],"research.":[151],"However,":[152],"it":[153],"contributes":[154],"strongly":[155],"limited":[158],"research":[161,354],"providing":[163],"new":[164],"insights.":[167],"must":[170,182],"be":[171,183,212],"replicated":[172],"different":[174,237],"countries":[175],"other":[177],"types":[178],"contextual":[180],"determine":[186],"they":[190],"moderate":[191],"relationships.":[194,206],"Other":[195],"theories":[196],"are":[197],"also":[198,260],"needed":[199],"better":[201],"explain":[202],"some":[203],"Practical":[207],"implications":[208,263],"There":[209],"needs":[210],"more":[214],"holistic":[215],"approach":[216],"quality":[218,225,299],"management":[219],"increased":[221],"institutional":[222],"initiatives":[226],"developing":[228],"countries.":[229],"Through":[230],"proper":[231],"alignment":[232],"integration":[234],"components,":[238],"organizations":[239],"can":[240],"realize":[241,326],"maximum":[242],"improvement":[243],"business":[246,362],"results.":[247],"Understanding":[248],"level":[251],"contingencies":[252],"before":[253],"implementing":[254],"recommended.":[261],"Social":[262],"has":[266],"several":[267],"social,":[268],"economic":[269],"policy":[271],"implications,":[272],"including":[273],"need":[275],"improve":[277,282,293],"employees\u2019":[278],"work":[279],"environment":[280],"lives":[284],"prevent":[286],"brain":[287],"drain;":[288],"pass":[290],"legislation":[291],"lax":[294],"consumer":[295],"laws;":[296],"found":[298],"institutes":[300],"promote":[302],"education,":[304],"training,":[305],"qualification":[306],"professional":[308],"development":[309],"employees":[311],"working":[312],"economy;":[319],"government":[322],"employers":[324],"importance":[328],"valuing":[330],"stakeholders":[331],"delivering":[333],"value":[334],"them":[338],"ensure":[340],"long-term":[341],"success.":[342],"Originality/value":[343],"one":[346],"few":[349],"studies":[350],"that":[355],"tests":[356],"among":[359],"using":[365],"as":[369],"factors.":[371]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2018-10-05T00:00:00"}