{"id":"https://openalex.org/W2889515751","doi":"https://doi.org/10.1016/j.ijhm.2018.08.003","title":"Does psychological capital make employees more fit to smile? The moderating role of customer-caused stressors in view of JD-R theory","display_name":"Does psychological capital make employees more fit to smile? The moderating role of customer-caused stressors in view of JD-R theory","publication_year":2018,"publication_date":"2018-08-26","ids":{"openalex":"https://openalex.org/W2889515751","doi":"https://doi.org/10.1016/j.ijhm.2018.08.003","mag":"2889515751"},"language":"en","primary_location":{"id":"doi:10.1016/j.ijhm.2018.08.003","doi":"https://doi.org/10.1016/j.ijhm.2018.08.003","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.ijhm.2018.08.003","pdf_url":null,"source":{"id":"https://openalex.org/S148599315","display_name":"International Journal of Hospitality Management","issn_l":"0278-4319","issn":["0278-4319","1873-4693"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Hospitality Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054696568","display_name":"Pin-Chyuan Hwang","orcid":"https://orcid.org/0000-0002-4205-9348","observed_orcids":["https://orcid.org/0000-0002-4205-9348"]},"institutions":[{"id":"https://openalex.org/I68348662","display_name":"Shih Hsin University","ror":"https://ror.org/03ynprv96","country_code":"TW","type":"education","lineage":["https://openalex.org/I68348662"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Pin-Chyuan Hwang","raw_affiliation_strings":["Department of Tourism, Shih Hsin University, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism, Shih Hsin University, Taiwan","institution_ids":["https://openalex.org/I68348662"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066382239","display_name":"Ming-Chuan Han","orcid":"https://orcid.org/0000-0001-5591-0018","observed_orcids":["https://orcid.org/0000-0001-5591-0018"]},"institutions":[{"id":"https://openalex.org/I32078218","display_name":"National Penghu University of Science and Technology","ror":"https://ror.org/03fxxpd92","country_code":"TW","type":"education","lineage":["https://openalex.org/I32078218"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Ming-Chuan Han","raw_affiliation_strings":["Department of Tourism and Leisure, National Penghu University of Science and Technology, No. 300, Liu-Ho Rd., Makung, Penghu, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism and Leisure, National Penghu University of Science and Technology, No. 300, Liu-Ho Rd., Makung, Penghu, Taiwan","institution_ids":["https://openalex.org/I32078218"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5066382239"],"corresponding_institution_ids":["https://openalex.org/I32078218"],"apc_list":{"value":4270,"currency":"USD","value_usd":4270},"apc_paid":null,"fwci":4.5501,"has_fulltext":false,"cited_by_count":30,"citation_normalized_percentile":{"value":0.93798066,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"77","issue":null,"first_page":"396","last_page":"404"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.5365999937057495,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.5365999937057495,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.461899995803833,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychological-capital","display_name":"psychological capital","score":1.0},{"id":"https://openalex.org/keywords/job-demands-resources-model","display_name":"job demands-resources model","score":0.7940000295639038},{"id":"https://openalex.org/keywords/customer-service-representatives","display_name":"customer service employees","score":0.5690000057220459},{"id":"https://openalex.org/keywords/moderated-mediation","display_name":"moderated mediation","score":0.6010000109672546},{"id":"https://openalex.org/keywords/emotional-display","display_name":"emotional display","score":0.3149999976158142}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.7723294496536255},{"id":"https://openalex.org/C125370674","wikidata":"https://www.wikidata.org/wiki/Q1527480","display_name":"Stressor","level":2,"score":0.692078709602356},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.6087219715118408},{"id":"https://openalex.org/C2779077761","wikidata":"https://www.wikidata.org/wiki/Q2906002","display_name":"Positive psychological capital","level":2,"score":0.5123203992843628},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4800370931625366},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.18332144618034363},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.ijhm.2018.08.003","doi":"https://doi.org/10.1016/j.ijhm.2018.08.003","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.ijhm.2018.08.003","pdf_url":null,"source":{"id":"https://openalex.org/S148599315","display_name":"International Journal of Hospitality Management","issn_l":"0278-4319","issn":["0278-4319","1873-4693"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Hospitality Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.7257999777793884}],"sustainable_development_goals_aurora":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6499999761581421}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W1536049773","https://openalex.org/W1562901799","https://openalex.org/W1665332082","https://openalex.org/W1766925159","https://openalex.org/W1771454187","https://openalex.org/W1849190772","https://openalex.org/W1970646294","https://openalex.org/W1971440513","https://openalex.org/W1975685681","https://openalex.org/W1982210139","https://openalex.org/W1982735577","https://openalex.org/W1987404532","https://openalex.org/W2007958722","https://openalex.org/W2010348352","https://openalex.org/W2021054635","https://openalex.org/W2034026075","https://openalex.org/W2055582888","https://openalex.org/W2057158294","https://openalex.org/W2058808047","https://openalex.org/W2060857270","https://openalex.org/W2066161739","https://openalex.org/W2071805127","https://openalex.org/W2073279551","https://openalex.org/W2079720243","https://openalex.org/W2084363324","https://openalex.org/W2090549016","https://openalex.org/W2107317285","https://openalex.org/W2110448961","https://openalex.org/W2113772165","https://openalex.org/W2118338381","https://openalex.org/W2124088225","https://openalex.org/W2125448512","https://openalex.org/W2129002932","https://openalex.org/W2131305193","https://openalex.org/W2139645763","https://openalex.org/W2140976637","https://openalex.org/W2143723094","https://openalex.org/W2154161300","https://openalex.org/W2157607046","https://openalex.org/W2163577748","https://openalex.org/W2164406837","https://openalex.org/W2164976997","https://openalex.org/W2166088776","https://openalex.org/W2170140720","https://openalex.org/W2192778734","https://openalex.org/W2217136016","https://openalex.org/W2298397311","https://openalex.org/W2477632836","https://openalex.org/W2530039059","https://openalex.org/W2530409471","https://openalex.org/W2604395410","https://openalex.org/W2616967063","https://openalex.org/W2617955757","https://openalex.org/W2731672078","https://openalex.org/W2797247465","https://openalex.org/W3201848105","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W3005864043","https://openalex.org/W2744190126","https://openalex.org/W2763703624","https://openalex.org/W2973571501","https://openalex.org/W4409375919","https://openalex.org/W2192778734","https://openalex.org/W4402504401","https://openalex.org/W7100492398","https://openalex.org/W2974903413","https://openalex.org/W2064393751"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2018-09-07T00:00:00"}
