{"id":"https://openalex.org/W2887716645","doi":"https://doi.org/10.1155/2018/4682591","title":"Public Transit Loyalty Modeling Considering the Effect of Passengers\u2019 Emotional Value: A Case Study in Xiamen, China","display_name":"Public Transit Loyalty Modeling Considering the Effect of Passengers\u2019 Emotional Value: A Case Study in Xiamen, China","publication_year":2018,"publication_date":"2018-08-07","ids":{"openalex":"https://openalex.org/W2887716645","doi":"https://doi.org/10.1155/2018/4682591","mag":"2887716645"},"language":"en","primary_location":{"id":"doi:10.1155/2018/4682591","doi":"https://doi.org/10.1155/2018/4682591","is_oa":true,"landing_page_url":"https://doi.org/10.1155/2018/4682591","pdf_url":"https://downloads.hindawi.com/journals/jat/2018/4682591.pdf","source":{"id":"https://openalex.org/S75054922","display_name":"Journal of Advanced Transportation","issn_l":"0197-6729","issn":["0197-6729","2042-3195"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","doaj","dongbi-c","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319869","host_organization_name":"Hindawi Publishing Corporation","host_organization_lineage":["https://openalex.org/P4310319869","https://openalex.org/P4310320595"],"host_organization_lineage_names":["Hindawi Publishing Corporation","Wiley"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Advanced Transportation","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://downloads.hindawi.com/journals/jat/2018/4682591.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102814938","display_name":"Shichao Sun","orcid":"https://orcid.org/0000-0003-3480-7024","observed_orcids":["https://orcid.org/0000-0003-3480-7024"]},"institutions":[{"id":"https://openalex.org/I43313876","display_name":"Dalian Maritime University","ror":"https://ror.org/002b7nr53","country_code":"CN","type":"education","lineage":["https://openalex.org/I43313876"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Shi-chao Sun","raw_affiliation_strings":["College of Transportation Engineering, Dalian Maritime University, Dalian, 116026, China"],"raw_orcid":"https://orcid.org/0000-0003-3480-7024","affiliations":[{"raw_affiliation_string":"College of Transportation Engineering, Dalian Maritime University, Dalian, 116026, China","institution_ids":["https://openalex.org/I43313876"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5102814938"],"corresponding_institution_ids":["https://openalex.org/I43313876"],"apc_list":{"value":2760,"currency":"USD","value_usd":2760},"apc_paid":{"value":2760,"currency":"USD","value_usd":2760},"fwci":3.7125,"has_fulltext":true,"cited_by_count":21,"citation_normalized_percentile":{"value":0.91628866,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"2018","issue":null,"first_page":"1","last_page":"12"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.01360000018030405,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/bus-services","display_name":"bus services","score":0.7620000243186951},{"id":"https://openalex.org/keywords/emotional-value","display_name":"emotional value","score":0.9340000152587891},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.8159999847412109},{"id":"https://openalex.org/keywords/passenger-satisfaction","display_name":"passenger satisfaction","score":0.9020000100135803},{"id":"https://openalex.org/keywords/service-guarantees","display_name":"service guarantees","score":0.8889999985694885},{"id":"https://openalex.org/keywords/operational-efficiency","display_name":"operational efficiency","score":0.7239999771118164},{"id":"https://openalex.org/keywords/time-cost","display_name":"time costs","score":0.42500001192092896},{"id":"https://openalex.org/keywords/monetary-cost","display_name":"monetary cost","score":0.9779999852180481},{"id":"https://openalex.org/keywords/xiamen","display_name":"Xiamen","score":0.5389999747276306}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.8521403670310974},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.6671967506408691},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.612861692905426},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.601420521736145},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5950615406036377},{"id":"https://openalex.org/C2777364431","wikidata":"https://www.wikidata.org/wiki/Q140813","display_name":"Willingness to pay","level":2,"score":0.5328660011291504},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5031341910362244},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.4934757947921753},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.46567127108573914},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4519219398498535},{"id":"https://openalex.org/C132480984","wikidata":"https://www.wikidata.org/wiki/Q2034239","display_name":"Goodness of fit","level":2,"score":0.44695979356765747},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.43339240550994873},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.43252307176589966},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.4110180735588074},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.40313583612442017},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3824499845504761},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.33779120445251465},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.2637901306152344},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2159081995487213},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20314732193946838},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1956653594970703},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14533862471580505},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.13564389944076538},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10125640034675598},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1155/2018/4682591","doi":"https://doi.org/10.1155/2018/4682591","is_oa":true,"landing_page_url":"https://doi.org/10.1155/2018/4682591","pdf_url":"https://downloads.hindawi.com/journals/jat/2018/4682591.pdf","source":{"id":"https://openalex.org/S75054922","display_name":"Journal of Advanced Transportation","issn_l":"0197-6729","issn":["0197-6729","2042-3195"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","doaj","dongbi-c","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319869","host_organization_name":"Hindawi Publishing Corporation","host_organization_lineage":["https://openalex.org/P4310319869","https://openalex.org/P4310320595"],"host_organization_lineage_names":["Hindawi Publishing Corporation","Wiley"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Advanced Transportation","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:73decf6245d541eab158bef7a1dfc1ca","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/73decf6245d541eab158bef7a1dfc1ca","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Advanced Transportation, Vol 2018 (2018)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1155/2018/4682591","doi":"https://doi.org/10.1155/2018/4682591","is_oa":true,"landing_page_url":"https://doi.org/10.1155/2018/4682591","pdf_url":"https://downloads.hindawi.com/journals/jat/2018/4682591.pdf","source":{"id":"https://openalex.org/S75054922","display_name":"Journal of Advanced Transportation","issn_l":"0197-6729","issn":["0197-6729","2042-3195"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","doaj","dongbi-c","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319869","host_organization_name":"Hindawi Publishing Corporation","host_organization_lineage":["https://openalex.org/P4310319869","https://openalex.org/P4310320595"],"host_organization_lineage_names":["Hindawi Publishing Corporation","Wiley"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Advanced Transportation","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities","score":0.7646999955177307}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[{"id":"https://openalex.org/G6056605225","display_name":null,"funder_award_id":"3132016301","funder_id":"https://openalex.org/F4320335787","funder_display_name":"Fundamental Research Funds for the Central Universities"}],"funders":[{"id":"https://openalex.org/F4320335787","display_name":"Fundamental Research Funds for the Central Universities","ror":null}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2887716645.pdf","grobid_xml":"https://content.openalex.org/works/W2887716645.grobid-xml"},"referenced_works_count":18,"referenced_works":["https://openalex.org/W1678925141","https://openalex.org/W1965574139","https://openalex.org/W1972158009","https://openalex.org/W1980490682","https://openalex.org/W1985562262","https://openalex.org/W1996628496","https://openalex.org/W2007162238","https://openalex.org/W2009014418","https://openalex.org/W2021896227","https://openalex.org/W2050251515","https://openalex.org/W2054311257","https://openalex.org/W2056292725","https://openalex.org/W2071535931","https://openalex.org/W2073345837","https://openalex.org/W2080833703","https://openalex.org/W2087837204","https://openalex.org/W2128674787","https://openalex.org/W2345874048"],"related_works":["https://openalex.org/W2940016094","https://openalex.org/W3193316724","https://openalex.org/W3209318825","https://openalex.org/W1987563700","https://openalex.org/W601751989","https://openalex.org/W2073345837","https://openalex.org/W3173627067","https://openalex.org/W3091481569","https://openalex.org/W4312369682","https://openalex.org/W1486298514"],"abstract_inverted_index":{"To":[0],"better":[1,63,125],"sustain":[2],"passengers\u2019":[3,52,166,175],"loyalty":[4,17,220],"towards":[5,169,211],"bus":[6,42,130,214,268,280],"service,":[7,281],"this":[8,45],"paper":[9],"addressed":[10],"the":[11,14,19,29,38,49,56,65,74,95,103,111,127,136,140,148,154,158,170,178,196,199,212,217,254,264,277,283,290],"modeling":[12],"of":[13,21,41,51,94,114,129,151,177,202,209,219,232,259,267,279,285,287],"public":[15,57,171,255],"transit":[16,172],"by":[18,101],"use":[20],"structural":[22,75],"equation":[23],"model.":[24],"As":[25,262],"a":[26,206,224],"novel":[27],"hypothesis,":[28],"emotional":[30,53,167],"value":[31,40,150,168,186],"was":[32,97,116,187],"considered":[33],"to":[34,62,72,119,124,239,250,275],"have":[35],"effects":[36,146],"on":[37,55,147,253],"perceived":[39,149,185],"services":[43,81],"in":[44,60,153,257,289],"study,":[46],"which":[47,228],"reflected":[48,229],"degree":[50],"dependence":[54],"transit.":[58],"Specifically,":[59],"order":[61],"assess":[64],"loyalty,":[66],"seven":[67],"unobserved":[68],"variables":[69,115],"were":[70,246],"measured":[71],"construct":[73],"model,":[76],"namely,":[77],"\u201cservice":[78],"guarantee,\u201d":[79],"\u201coperational":[80],"and":[82,90,99,139,242,248,294,298],"efficiency,\u201d":[83],"\u201cemotional":[84],"value,\u201d":[85,87],"\u201cperceived":[86],"\u201cexpectation,\u201d":[88],"\u201csatisfaction,\u201d":[89],"\u201cloyalty.\u201d":[91],"The":[92,132],"goodness-of-fit":[93],"model":[96],"estimated":[98],"evaluated":[100],"using":[102],"survey":[104],"data":[105],"harvested":[106],"from":[107],"Xiamen,":[108],"China.":[109],"Besides,":[110],"index":[112,200],"score":[113,201,218],"also":[117,163],"computed":[118],"help":[120],"determine":[121],"targeted":[122,270],"approaches":[123,271],"improve":[126,276],"level":[128],"service.":[131,197,215],"results":[133],"indicated":[134,205],"that":[135,165,236],"time":[137],"cost":[138,142],"monetary":[141],"actually":[143],"had":[144,249],"no":[145],"users":[152],"case":[155],"study.":[156],"At":[157],"same":[159],"time,":[160],"however,":[161],"it":[162,204],"proved":[164],"indeed":[173],"affected":[174],"perception":[176],"service":[179],"value.":[180],"In":[181],"addition,":[182],"whether":[183],"users\u2019":[184],"as":[188],"expected":[189],"determined":[190,274],"how":[191],"much":[192],"passengers":[193,210,245],"satisfied":[194],"with":[195],"Regarding":[198],"variables,":[203],"great":[207],"dissatisfaction":[208],"current":[213],"Unexpectedly,":[216],"even":[221],"still":[222],"retained":[223],"relatively":[225],"high":[226],"level,":[227],"continue-to-use":[230],"willingness":[231],"passengers.":[233],"It":[234],"implied":[235],"being":[237],"subject":[238],"economic":[240],"conditions":[241],"other":[243],"factors,":[244],"captive":[247],"continue":[251],"relying":[252],"transit,":[256],"spite":[258],"their":[260],"dissatisfaction.":[261],"for":[263],"improvement":[265],"direction":[266],"services,":[269],"should":[272],"be":[273],"quality":[278],"regarding":[282],"aspects":[284],"\u201ccondition":[286],"facilities":[288],"bus,\u201d":[291],"\u201cdriving":[292],"stability":[293],"comfort,\u201d":[295],"\u201cvehicle":[296],"speed,\u201d":[297],"\u201csafety.\u201d":[299]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2018-08-22T00:00:00"}