{"id":"https://openalex.org/W2886870534","doi":"https://doi.org/10.22503/inftars.xviii.2018.2.3","title":"A chatbotok jelens\u00e9ge, taxon\u00f3mi\u00e1ja, felhaszn\u00e1l\u00e1si ter\u00fcletei, er\u0151ss\u00e9gei \u00e9s kih\u00edv\u00e1sai","display_name":"A chatbotok jelens\u00e9ge, taxon\u00f3mi\u00e1ja, felhaszn\u00e1l\u00e1si ter\u00fcletei, er\u0151ss\u00e9gei \u00e9s kih\u00edv\u00e1sai","publication_year":2018,"publication_date":"2018-07-31","ids":{"openalex":"https://openalex.org/W2886870534","doi":"https://doi.org/10.22503/inftars.xviii.2018.2.3","mag":"2886870534"},"language":"hu","primary_location":{"id":"doi:10.22503/inftars.xviii.2018.2.3","doi":"https://doi.org/10.22503/inftars.xviii.2018.2.3","is_oa":true,"landing_page_url":"https://doi.org/10.22503/inftars.xviii.2018.2.3","pdf_url":null,"source":{"id":"https://openalex.org/S1001451782","display_name":"Inform\u00e1ci\u00f3s T\u00e1rsadalom","issn_l":"1587-8694","issn":["1587-8694","2063-4552"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","poland-20","russia-white-list-3"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Inform\u00e1ci\u00f3s T\u00e1rsadalom","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.22503/inftars.xviii.2018.2.3","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102980719","display_name":"Zolt\u00e1n Sz\u0171ts","orcid":"https://orcid.org/0000-0001-8539-670X","observed_orcids":["https://orcid.org/0000-0001-8539-670X"]},"institutions":[{"id":"https://openalex.org/I29770179","display_name":"Budapest University of Technology and Economics","ror":"https://ror.org/02w42ss30","country_code":"HU","type":"education","lineage":["https://openalex.org/I29770179"]}],"countries":["HU"],"is_corresponding":false,"raw_author_name":"Zolt\u00e1n Sz\u0171ts","raw_affiliation_strings":["Zsigmond Kir\u00e1ly Egyetem#R##N#Budapesti M\u0171szaki \u00e9s Gazdas\u00e1gtudom\u00e1nyi Egyetem"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Zsigmond Kir\u00e1ly Egyetem#R##N#Budapesti M\u0171szaki \u00e9s Gazdas\u00e1gtudom\u00e1nyi Egyetem","institution_ids":["https://openalex.org/I29770179"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026132945","display_name":"Jinil Yoo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I83436808","display_name":"Hankuk University of Foreign Studies","ror":"https://ror.org/051q2m369","country_code":"KR","type":"education","lineage":["https://openalex.org/I83436808"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jinil Yoo","raw_affiliation_strings":["Hankuk University of Foreign Studies, Yongin#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hankuk University of Foreign Studies, Yongin#TAB#","institution_ids":["https://openalex.org/I83436808"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.055,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.85148177,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"18","issue":"2","first_page":"41","last_page":"41"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13904","display_name":"Artificial Intelligence Applications","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/bots","display_name":"bots","score":0.9649999737739563},{"id":"https://openalex.org/keywords/virtual-assistants","display_name":"virtual assistants","score":0.6069999933242798},{"id":"https://openalex.org/keywords/chatbot-marketing","display_name":"chatbot marketing","score":0.46399998664855957},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"artificial intelligence","score":0.7179999947547913},{"id":"https://openalex.org/keywords/machine-learning","display_name":"machine learning","score":0.6840000152587891},{"id":"https://openalex.org/keywords/natural-language-understanding","display_name":"natural language understanding","score":0.9829999804496765},{"id":"https://openalex.org/keywords/generative-ai-models","display_name":"generative AI models","score":0.5799999833106995},{"id":"https://openalex.org/keywords/tree-based-models","display_name":"tree-based models","score":0.5690000057220459},{"id":"https://openalex.org/keywords/emotional-intelligence","display_name":"emotional intelligence","score":0.6629999876022339},{"id":"https://openalex.org/keywords/business-intelligence","display_name":"business intelligence","score":0.718999981880188},{"id":"https://openalex.org/keywords/chatbot-ethics","display_name":"chatbot ethics","score":0.3930000066757202}],"concepts":[{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.46083858609199524},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3639844059944153},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.26123011112213135}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.22503/inftars.xviii.2018.2.3","doi":"https://doi.org/10.22503/inftars.xviii.2018.2.3","is_oa":true,"landing_page_url":"https://doi.org/10.22503/inftars.xviii.2018.2.3","pdf_url":null,"source":{"id":"https://openalex.org/S1001451782","display_name":"Inform\u00e1ci\u00f3s T\u00e1rsadalom","issn_l":"1587-8694","issn":["1587-8694","2063-4552"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","poland-20","russia-white-list-3"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Inform\u00e1ci\u00f3s T\u00e1rsadalom","raw_type":"journal-article"},{"id":"pmh:oai:real.mtak.hu:82476","doi":null,"is_oa":false,"landing_page_url":"http://real.mtak.hu/82476/1/it_2018_2_3_szucs_yoo.pdf","pdf_url":"http://real.mtak.hu/82476/1/it_2018_2_3_szucs_yoo.pdf","source":{"id":"https://openalex.org/S4306400081","display_name":"Repository of the Academy's Library (Library of the Hungarian Academy of Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210140733","host_organization_name":"Library and Information Centre of the Hungarian Academy of Sciences","host_organization_lineage":["https://openalex.org/I4210140733"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.22503/inftars.xviii.2018.2.3","doi":"https://doi.org/10.22503/inftars.xviii.2018.2.3","is_oa":true,"landing_page_url":"https://doi.org/10.22503/inftars.xviii.2018.2.3","pdf_url":null,"source":{"id":"https://openalex.org/S1001451782","display_name":"Inform\u00e1ci\u00f3s T\u00e1rsadalom","issn_l":"1587-8694","issn":["1587-8694","2063-4552"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","poland-20","russia-white-list-3"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Inform\u00e1ci\u00f3s T\u00e1rsadalom","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7198256429","https://openalex.org/W2922568916","https://openalex.org/W7000350323","https://openalex.org/W7199119989","https://openalex.org/W4390116780","https://openalex.org/W1496253462","https://openalex.org/W7198283844","https://openalex.org/W7150218804","https://openalex.org/W4391697391","https://openalex.org/W3162899362"],"abstract_inverted_index":{"A":[0,14,36],"chatbotok":[1,37,78,132],"a":[2,34,40,74,77,80,93,101,108,115,118,122,131,144,147,154,177,194],"2010-es":[3],"\u00e9vek":[4],"elej\u00e9n":[5],"jelentek":[6],"meg":[7],"t\u00f6megesen":[8],"az":[9,23,67],"\u00fczleti":[10],"intelligencia":[11,97],"specifikus":[12],"form\u00e1jak\u00e9nt.":[13],"gyakran":[15],"mesters\u00e9ges":[16,94,116],"intelligenci\u00e1val":[17],"b\u00edr\u00f3":[18],"interakt\u00edv":[19],"technol\u00f3gia":[20,109,148],"utat":[21],"tal\u00e1lt":[22],"online":[24,197],"cseveg\u0151programok":[25],"vil\u00e1g\u00e1ba,":[26],"\u00e9s":[27,47,83,87,95,121,150],"ma":[28],"m\u00e1r":[29],"t\u00f6bb":[30],"csatorn\u00e1n":[31],"tal\u00e1lkozhatnak":[32],"vele":[33],"felhaszn\u00e1l\u00f3k.":[35],"nem":[38],"csup\u00e1n":[39],"virtu\u00e1lis":[41],"asszisztensek":[42],"r\u00e9szei.":[43],"De":[44],"sz\u00e1mos":[45],"szervezet":[46],"korm\u00e1nyzat":[48],"is":[49,134,152,225],"haszn\u00e1lja":[50],"\u0151ket":[51],"weboldalak,":[52],"applik\u00e1ci\u00f3k,":[53],"illetve":[54],"azonnali":[55],"\u00fczenetk\u00fcld\u0151":[56],"platformok":[57],"k\u00f6rnyezet\u00e9ben":[58],"annak":[59,105],"\u00e9rdek\u00e9ben,":[60],"hogy":[61,107],"term\u00e9keiket,":[62],"\u00f6tleteiket,":[63],"szolg\u00e1ltat\u00e1saikat":[64],"vagy":[65],"\u00e9ppen":[66],"\u00e1ltaluk":[68],"fontosnak":[69],"\u00edt\u00e9lt":[70],"t\u00e9m\u00e1kat":[71],"promot\u00e1lj\u00e1k.":[72],"Tanulm\u00e1nyukban":[73],"szerz\u0151k":[75,145],"v\u00e1llalkoznak":[76],"taxonomi\u00e1j\u00e1nak,":[79],"fa":[81],"strukt\u00far\u00e1j\u00fa":[82],"generat\u00edv":[84],"modellek,":[85],"ny\u00edlt":[86],"z\u00e1r":[88],"rendszerek":[89],"bemutat\u00e1s\u00e1ra,":[90],"r\u00f6viden":[91],"\u00e9rintve":[92],"\u00e9rzelmi":[96],"k\u00e9rd\u00e9s\u00e9t":[98],"is.":[99],"Ugyancsak":[100],"tanulm\u00e1ny":[102],"t\u00e1rgy\u00e1t":[103],"k\u00e9pezi":[104],"prezent\u00e1l\u00e1sa,":[106],"fejl\u0151d\u00e9s\u00e9vel":[110],"\u2013":[111,130],"ami":[112],"alatt":[113],"alapvet\u0151en":[114],"intelligencia,":[117],"g\u00e9pi":[119],"tanul\u00e1s":[120],"natural":[123,304],"language":[124,305],"understanding":[125],"magasabb":[126],"szintre":[127],"l\u00e9p\u00e9s\u00e9t":[128],"\u00e9rtik":[129],"haszn\u00e1lata":[133],"pontosabb,":[135],"s\u0151t":[136],"intuit\u00edvabb":[137],"lesz.":[138],"N\u00e9h\u00e1ny":[139],"sikeresen":[140],"alkalmazhat\u00f3":[141],"ter\u00fclet":[142],"mellett":[143],"v\u00e9g\u00fcl":[146],"kih\u00edv\u00e1saira":[149],"h\u00e1tr\u00e1nyaira":[151],"felh\u00edvj\u00e1k":[153],"figyelmet.":[155],"---":[156],"Taxonomy,":[157],"use":[158,278],"cases,":[159],"strengths":[160],"and":[161,219,231,251,255,265,285,323],"challenges":[162,322],"of":[163,173,180,206,247,263,279,293,313,325],"chatbots":[164,280],"Chatbots":[165,200],"appeared":[166],"in":[167,170],"critical":[168],"mass":[169],"the":[171,174,240,245,261,277,290,315,321],"beginning":[172],"2010\u2019s":[175],"as":[176,268],"specific":[178],"form":[179],"business":[181],"intelligence.":[182],"Interactive":[183],"technology,":[184],"often":[185],"combined":[186],"with":[187,289],"artificial":[188,264,299,329],"intelligence,":[189,300,330],"has":[190],"since":[191],"then":[192],"found":[193],"way":[195],"onto":[196],"chat":[198],"services.":[199],"are":[201,210],"now":[202],"not":[203],"only":[204],"part":[205],"virtual":[207],"assistants,":[208],"but":[209],"also":[211,272,317],"used":[212],"by":[213],"several":[214],"organizations":[215],"on":[216,260],"websites,":[217],"applications,":[218],"instant":[220],"messaging":[221],"platforms.":[222],"Their":[223],"purpose":[224],"to":[226,234,243,274,309,320],"promote":[227],"products,":[228],"ideas,":[229],"services":[230],"topics":[232],"considered":[233],"be":[235,282,298],"important.":[236],"In":[237,307],"their":[238],"study,":[239],"authors":[241,316],"undertake":[242],"demonstrate":[244],"taxonomy":[246],"chatbots,":[248,328],"tree":[249],"structured":[250],"generative":[252],"models,":[253],"open":[254],"closed":[256],"systems,":[257],"briefly":[258],"touching":[259],"issue":[262],"emotional":[266],"intelligence":[267],"well.":[269],"The":[270],"study":[271],"aims":[273],"present":[275],"how":[276],"will":[281],"more":[283,287],"accurate":[284],"even":[286],"intuitive":[288],"further":[291],"development":[292],"technology.":[294,326],"This":[295],"technology":[296],"could":[297],"machine":[301],"learning":[302],"or":[303],"understanding.":[306],"addition":[308],"some":[310],"promising":[311],"areas":[312],"use,":[314],"draw":[318],"attention":[319],"disadvantages":[324],"Keywords:":[327],"crowdsourcing,":[331],"e-government,":[332],"Turing-test":[333]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2018-08-22T00:00:00"}