{"id":"https://openalex.org/W2884596783","doi":null,"title":"Management and Quality of Services in Pristina\u2019s Hotelier Industry","display_name":"Management and Quality of Services in Pristina\u2019s Hotelier Industry","publication_year":2018,"publication_date":"2018-04-01","ids":{"openalex":"https://openalex.org/W2884596783","mag":"2884596783"},"language":"en","primary_location":{"id":"pmh:oai:RePEc:prj:publsh:v2:y:2018:i:1:p:52-71","doi":null,"is_oa":false,"landing_page_url":"http://prizrenjournal.com/index.php/PSSJ/article/view/22","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["doaj"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doaj.org/article/ccbbcbbf903947e9bebb3e4fc526cebb","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020305986","display_name":"Petrit Hasanaj","orcid":"https://orcid.org/0000-0003-1535-5835","observed_orcids":["https://orcid.org/0000-0003-1535-5835"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Petrit Hasanaj","raw_affiliation_strings":["Iliria College"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Iliria College","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086793236","display_name":"Bek\u00eb Kuqi","orcid":"https://orcid.org/0000-0002-7584-1686","observed_orcids":["https://orcid.org/0000-0002-7584-1686"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Bek\u00eb Kuqi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5026876572","display_name":"Besmir Ahmetaj","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Besmir Ahmetaj","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.10309163,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.7788000106811523,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.7788000106811523,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.19529999792575836,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.007699999958276749,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hotel-industry","display_name":"hotel industry","score":0.7170000076293945},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9169999957084656},{"id":"https://openalex.org/keywords/hotel-management","display_name":"hotel management","score":0.7799999713897705},{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.7839999794960022},{"id":"https://openalex.org/keywords/service-gaps","display_name":"service gaps","score":0.5580000281333923},{"id":"https://openalex.org/keywords/tourist-attractions","display_name":"tourist attractions","score":0.44200000166893005},{"id":"https://openalex.org/keywords/pristina","display_name":"Pristina","score":0.7039999961853027},{"id":"https://openalex.org/keywords/tourism-and-economic-growth","display_name":"tourism and economic growth","score":0.5799999833106995}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5719545483589172},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.482796311378479},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.054069191217422485},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:RePEc:prj:publsh:v2:y:2018:i:1:p:52-71","doi":null,"is_oa":false,"landing_page_url":"http://prizrenjournal.com/index.php/PSSJ/article/view/22","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:doaj.org/article:ccbbcbbf903947e9bebb3e4fc526cebb","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/ccbbcbbf903947e9bebb3e4fc526cebb","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Prizren Social Science Journal, Vol 2, Iss 1 (2018)","raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:doaj.org/article:ccbbcbbf903947e9bebb3e4fc526cebb","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/ccbbcbbf903947e9bebb3e4fc526cebb","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Prizren Social Science Journal, Vol 2, Iss 1 (2018)","raw_type":"article"},"sustainable_development_goals":[{"score":0.7257999777793884,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W1269341876","https://openalex.org/W1591267423","https://openalex.org/W1999625179"],"related_works":["https://openalex.org/W2906342069","https://openalex.org/W2767749199","https://openalex.org/W4313062030","https://openalex.org/W7215956050","https://openalex.org/W2984965309","https://openalex.org/W2804860641","https://openalex.org/W2612749010","https://openalex.org/W7162071124","https://openalex.org/W2242957005","https://openalex.org/W3161099360"],"abstract_inverted_index":{"Management":[0],"of":[1,9,19,22,24,35,45,53,63,75,103],"tourism":[2,76],"hotel":[3,12,58],"industry":[4,13,59,74],"and":[5,16,38,65,77,83,101,115,122,125],"especially":[6],"the":[7,33,51,57,61,73,92,104,113],"quality":[8,23,37,55],"services":[10],"in":[11,41,56,79],"are":[14],"important":[15],"successful":[17],"factors":[18],"business.The":[20],"concept":[21],"service":[25,36,54],"is":[26,48,108],"essential":[27],"if":[28],"we":[29],"wish":[30],"to":[31,49,71,87],"understand":[32],"genesis":[34],"potential":[39],"gaps":[40],"quality.":[42],"The":[43],"purpose":[44],"this":[46,69],"paper":[47],"show":[50],"importance":[52],"from":[60],"standpoint":[62],"conceptual":[64],"description":[66],"attributes":[67],"influencing":[68],"quality.Today":[70],"manage":[72],"hotelier":[78],"a":[80,89,109],"more":[81,120],"efficient":[82],"effective":[84],"way":[85],"means":[86],"take":[88],"step":[90],"towards":[91],"country's":[93],"economic":[94],"growth,":[95],"boost":[96],"employment":[97],"at":[98],"satisfactory":[99],"levels":[100],"welfare":[102],"population.":[105],"This":[106],"management":[107],"positive":[110],"publicity":[111],"for":[112],"country":[114],"attracting":[116],"tourists":[117],"who":[118],"bring":[119],"income":[121],"new":[123],"social":[124],"cultural":[126],"cooperation.":[127]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2018-08-03T00:00:00"}