{"id":"https://openalex.org/W2861365048","doi":"https://doi.org/10.2478/crebss-2018-0001","title":"An empirical study of customer usage and satisfaction with e-banking services in the Republic of Macedonia","display_name":"An empirical study of customer usage and satisfaction with e-banking services in the Republic of Macedonia","publication_year":2018,"publication_date":"2018-06-01","ids":{"openalex":"https://openalex.org/W2861365048","doi":"https://doi.org/10.2478/crebss-2018-0001","mag":"2861365048"},"language":"en","primary_location":{"id":"doi:10.2478/crebss-2018-0001","doi":"https://doi.org/10.2478/crebss-2018-0001","is_oa":true,"landing_page_url":"https://doi.org/10.2478/crebss-2018-0001","pdf_url":"https://content.sciendo.com/downloadpdf/journals/crebss/4/1/article-p1.pdf","source":{"id":"https://openalex.org/S4210190976","display_name":"Croatian Review of Economic Business and Social Statistics","issn_l":"1849-8531","issn":["1849-8531","2459-5616"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj"],"host_organization":"https://openalex.org/P4310320322","host_organization_name":"De Gruyter Open","host_organization_lineage":["https://openalex.org/P4310320322","https://openalex.org/P4310313990"],"host_organization_lineage_names":["De Gruyter Open","De Gruyter"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Croatian Review of Economic, Business and Social Statistics","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://content.sciendo.com/downloadpdf/journals/crebss/4/1/article-p1.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026828670","display_name":"Meri Boshkoska","orcid":"https://orcid.org/0000-0001-6540-9032","observed_orcids":["https://orcid.org/0000-0001-6540-9032"]},"institutions":[{"id":"https://openalex.org/I2802401942","display_name":"University \"St. Kliment Ohridski\" - Bitola","ror":"https://ror.org/04161ta68","country_code":"MK","type":"education","lineage":["https://openalex.org/I2802401942"]}],"countries":["MK"],"is_corresponding":true,"raw_author_name":"Meri Boshkoska","raw_affiliation_strings":["Faculty of Economics \u2013 Prilep, \u201cSt. Kliment Ohridski\u201d University \u2013 Bitola , Republic of Macedonia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics \u2013 Prilep, \u201cSt. Kliment Ohridski\u201d University \u2013 Bitola , Republic of Macedonia","institution_ids":["https://openalex.org/I2802401942"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008132574","display_name":"Kosta Sotiroski","orcid":"https://orcid.org/0000-0002-4005-0526","observed_orcids":["https://orcid.org/0000-0002-4005-0526"]},"institutions":[{"id":"https://openalex.org/I2802401942","display_name":"University \"St. Kliment Ohridski\" - Bitola","ror":"https://ror.org/04161ta68","country_code":"MK","type":"education","lineage":["https://openalex.org/I2802401942"]}],"countries":["MK"],"is_corresponding":false,"raw_author_name":"Kosta Sotiroski","raw_affiliation_strings":["Faculty of Economics \u2013 Prilep, \u201cSt. Kliment Ohridski\u201d University \u2013 Bitola , Republic of Macedonia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics \u2013 Prilep, \u201cSt. Kliment Ohridski\u201d University \u2013 Bitola , Republic of Macedonia","institution_ids":["https://openalex.org/I2802401942"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5026828670"],"corresponding_institution_ids":["https://openalex.org/I2802401942"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.07143698,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"4","issue":"1","first_page":"1","last_page":"13"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.006599999964237213,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-banking","display_name":"electronic banking","score":0.9869999885559082},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9369999766349792},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.7680000066757202},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.8169999718666077},{"id":"https://openalex.org/keywords/north-macedonia","display_name":"North Macedonia","score":0.7310000061988831}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6871623396873474},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6588769555091858},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5505242943763733},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.530784010887146},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.5186014175415039},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.516051709651947},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.44492486119270325},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.44050663709640503},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.36761343479156494},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1608675718307495},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.2478/crebss-2018-0001","doi":"https://doi.org/10.2478/crebss-2018-0001","is_oa":true,"landing_page_url":"https://doi.org/10.2478/crebss-2018-0001","pdf_url":"https://content.sciendo.com/downloadpdf/journals/crebss/4/1/article-p1.pdf","source":{"id":"https://openalex.org/S4210190976","display_name":"Croatian Review of Economic Business and Social Statistics","issn_l":"1849-8531","issn":["1849-8531","2459-5616"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj"],"host_organization":"https://openalex.org/P4310320322","host_organization_name":"De Gruyter Open","host_organization_lineage":["https://openalex.org/P4310320322","https://openalex.org/P4310313990"],"host_organization_lineage_names":["De Gruyter Open","De Gruyter"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Croatian Review of Economic, Business and Social Statistics","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:c44ab19026da4aecbb8c07d1b2306c15","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/c44ab19026da4aecbb8c07d1b2306c15","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Croatian Review of Economic, Business and Social Statistics, Vol 4, Iss 1, Pp 1-13 (2018)","raw_type":"article"},{"id":"pmh:oai:hrcak.srce.hr:201958","doi":null,"is_oa":true,"landing_page_url":"https://hrcak.srce.hr/201958","pdf_url":null,"source":{"id":"https://openalex.org/S4306400071","display_name":"University of Zagreb University Computing Centre (SRCE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I181343428","host_organization_name":"University of Zagreb","host_organization_lineage":["https://openalex.org/I181343428"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Croatian Review of Economic, Business and Social Statistics","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.2478/crebss-2018-0001","doi":"https://doi.org/10.2478/crebss-2018-0001","is_oa":true,"landing_page_url":"https://doi.org/10.2478/crebss-2018-0001","pdf_url":"https://content.sciendo.com/downloadpdf/journals/crebss/4/1/article-p1.pdf","source":{"id":"https://openalex.org/S4210190976","display_name":"Croatian Review of Economic Business and Social Statistics","issn_l":"1849-8531","issn":["1849-8531","2459-5616"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj"],"host_organization":"https://openalex.org/P4310320322","host_organization_name":"De Gruyter Open","host_organization_lineage":["https://openalex.org/P4310320322","https://openalex.org/P4310313990"],"host_organization_lineage_names":["De Gruyter Open","De Gruyter"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Croatian Review of Economic, Business and Social Statistics","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2861365048.pdf","grobid_xml":"https://content.openalex.org/works/W2861365048.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W190505928","https://openalex.org/W1549824003","https://openalex.org/W1965286507","https://openalex.org/W2026368098","https://openalex.org/W2094013842","https://openalex.org/W2153854200","https://openalex.org/W2189543605","https://openalex.org/W2276819797","https://openalex.org/W2292440175","https://openalex.org/W2336405664","https://openalex.org/W2339294270","https://openalex.org/W2619479796","https://openalex.org/W2955960298","https://openalex.org/W2992529916","https://openalex.org/W4246351587","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4398242589","https://openalex.org/W1928378491","https://openalex.org/W3186332496","https://openalex.org/W3125820027","https://openalex.org/W7113685119","https://openalex.org/W3186604615","https://openalex.org/W7221267303","https://openalex.org/W2560747954","https://openalex.org/W2585082612","https://openalex.org/W3007614291"],"abstract_inverted_index":{"Abstract":[0],"Recent":[1],"developments":[2],"in":[3,35,38,50,124],"the":[4,19,24,39,44,51,66,101,110,114,125,139,154,159],"field":[5],"of":[6,29,46,53,55,65,100,109,116,127,141,158,166],"information":[7],"and":[8,21,58,96,119,143],"communication":[9],"technologies":[10],"(ICTs)":[11],"have":[12],"created":[13],"new":[14,48],"opportunities":[15],"for":[16,78],"enhancing":[17],"both":[18],"operations":[20],"competitiveness":[22],"within":[23],"banking":[25,41,56,86],"sector.":[26],"The":[27,98,129,148],"application":[28],"contemporary":[30],"ICT-based":[31],"solutions":[32],"has":[33,74],"resulted":[34],"significant":[36],"changes":[37],"traditional":[40,85],"business,":[42],"through":[43,88],"involvement":[45],"brand":[47],"approaches":[49],"process":[52],"distribution":[54],"products":[57],"services":[59,67,87,123],"to":[60,93,104,134],"customers.":[61,168],"As":[62],"a":[63,76,163],"part":[64],"offered":[68],"by":[69],"any":[70],"modern":[71],"bank,":[72],"e-banking":[73,122,167],"become":[75],"synonym":[77],"an":[79,106],"efficient":[80],"system":[81],"aimed":[82],"at":[83],"delivering":[84],"electronic":[89],"communications":[90],"channels,":[91],"available":[92],"anybody,":[94],"anywhere":[95],"anytime.":[97],"goal":[99],"paper":[102],"is":[103,150],"perform":[105],"empirical":[107],"analysis":[108,157],"current":[111],"situation":[112],"regarding":[113],"level":[115,140],"customer":[117],"usage":[118],"satisfaction":[120,144],"with":[121,145],"Republic":[126],"Macedonia.":[128],"study":[130,149],"will":[131],"enable":[132],"us":[133],"determine":[135],"which":[136],"variables":[137],"affect":[138],"adoption":[142],"\u0435-banking":[146],"services.":[147],"fully":[151],"based":[152],"on":[153],"statistical":[155],"data":[156],"responses":[160],"gathered":[161],"from":[162],"representative":[164],"sample":[165]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2018-07-19T00:00:00"}