{"id":"https://openalex.org/W2818640503","doi":"https://doi.org/10.1108/bpmj-05-2017-0133","title":"Customer influence on supply chain management strategies","display_name":"Customer influence on supply chain management strategies","publication_year":2018,"publication_date":"2018-07-12","ids":{"openalex":"https://openalex.org/W2818640503","doi":"https://doi.org/10.1108/bpmj-05-2017-0133","mag":"2818640503"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-05-2017-0133","doi":"https://doi.org/10.1108/bpmj-05-2017-0133","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-05-2017-0133","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://re.public.polimi.it/bitstream/11311/1165573/1/PDF_Proof.PDF","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088503687","display_name":"Alessandro Brun","orcid":"https://orcid.org/0000-0002-3543-017X","observed_orcids":["https://orcid.org/0000-0002-3543-017X"]},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Alessandro Brun","raw_affiliation_strings":["Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, Italy","institution_ids":["https://openalex.org/I93860229"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052935442","display_name":"Hakan Karaosman","orcid":"https://orcid.org/0000-0003-4467-5993","observed_orcids":["https://orcid.org/0000-0003-4467-5993"]},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Hakan Karaosman","raw_affiliation_strings":["Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, Italy"],"raw_orcid":"https://orcid.org/0000-0003-4467-5993","affiliations":[{"raw_affiliation_string":"Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, Italy","institution_ids":["https://openalex.org/I93860229"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I93860229"],"apc_list":null,"apc_paid":null,"fwci":2.2523,"has_fulltext":true,"cited_by_count":14,"citation_normalized_percentile":{"value":0.89204257,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"25","issue":"2","first_page":"288","last_page":"306"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.7113999724388123,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.7113999724388123,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.120899997651577,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.07859999686479568,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-influence","display_name":"customer influence","score":0.8109999895095825},{"id":"https://openalex.org/keywords/supply-chain-strategy","display_name":"supply chain strategy","score":0.8579999804496765},{"id":"https://openalex.org/keywords/customer-segmentation","display_name":"customer segmentation","score":0.5849999785423279},{"id":"https://openalex.org/keywords/brand-reputation","display_name":"brand reputation","score":0.8519999980926514},{"id":"https://openalex.org/keywords/customization","display_name":"customization","score":0.5230000019073486},{"id":"https://openalex.org/keywords/personalization","display_name":"personalization","score":0.7099999785423279},{"id":"https://openalex.org/keywords/single-sourcing","display_name":"single sourcing","score":0.7049999833106995},{"id":"https://openalex.org/keywords/multi-sourcing","display_name":"multi-sourcing","score":0.9679999947547913},{"id":"https://openalex.org/keywords/vertical-integration","display_name":"vertical integration","score":0.9210000038146973},{"id":"https://openalex.org/keywords/customer-involvement","display_name":"customer involvement","score":0.5189999938011169},{"id":"https://openalex.org/keywords/supply-and-demand","display_name":"supply and demand","score":0.671999990940094},{"id":"https://openalex.org/keywords/product-value","display_name":"product value","score":0.5}],"concepts":[{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.6753342151641846},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6664522290229797},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.5612098574638367},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5555112957954407},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.51800137758255},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5152881145477295},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.47038355469703674},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.4468395709991455},{"id":"https://openalex.org/C2778963849","wikidata":"https://www.wikidata.org/wiki/Q1473552","display_name":"Order fulfillment","level":3,"score":0.4319779872894287},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4189160466194153},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3909251093864441},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1108/bpmj-05-2017-0133","doi":"https://doi.org/10.1108/bpmj-05-2017-0133","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-05-2017-0133","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:re.public.polimi.it:11311/1165573","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11311/1165573","pdf_url":"https://re.public.polimi.it/bitstream/11311/1165573/1/PDF_Proof.PDF","source":{"id":"https://openalex.org/S4306400312","display_name":"Virtual Community of Pathological Anatomy (University of Castilla La Mancha)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79189158","host_organization_name":"University of Castilla-La Mancha","host_organization_lineage":["https://openalex.org/I79189158"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:https://orca.cardiff.ac.uk:155522","doi":null,"is_oa":false,"landing_page_url":"https://orca.cardiff.ac.uk/id/eprint/155522/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401195","display_name":"ORCA Online Research @Cardiff (Cardiff University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79510175","host_organization_name":"Cardiff University","host_organization_lineage":["https://openalex.org/I79510175"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:re.public.polimi.it:11311/1063350","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11311/1063350","pdf_url":null,"source":{"id":"https://openalex.org/S4306400312","display_name":"Virtual Community of Pathological Anatomy (University of Castilla La Mancha)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79189158","host_organization_name":"University of Castilla-La Mancha","host_organization_lineage":["https://openalex.org/I79189158"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:re.public.polimi.it:11311/1165573","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11311/1165573","pdf_url":"https://re.public.polimi.it/bitstream/11311/1165573/1/PDF_Proof.PDF","source":{"id":"https://openalex.org/S4306400312","display_name":"Virtual Community of Pathological Anatomy (University of Castilla La Mancha)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79189158","host_organization_name":"University of Castilla-La Mancha","host_organization_lineage":["https://openalex.org/I79189158"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.49000000953674316,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2818640503.pdf","grobid_xml":"https://content.openalex.org/works/W2818640503.grobid-xml"},"referenced_works_count":30,"referenced_works":["https://openalex.org/W122374401","https://openalex.org/W1598469950","https://openalex.org/W1803274555","https://openalex.org/W1967735268","https://openalex.org/W1971443056","https://openalex.org/W1973208719","https://openalex.org/W1977186681","https://openalex.org/W1982514240","https://openalex.org/W1983859358","https://openalex.org/W1987754548","https://openalex.org/W1994943566","https://openalex.org/W1997383668","https://openalex.org/W2007775825","https://openalex.org/W2011994420","https://openalex.org/W2018638478","https://openalex.org/W2029500349","https://openalex.org/W2043744092","https://openalex.org/W2066774529","https://openalex.org/W2070854196","https://openalex.org/W2077904707","https://openalex.org/W2083546727","https://openalex.org/W2092416362","https://openalex.org/W2093111169","https://openalex.org/W2118591408","https://openalex.org/W2130564866","https://openalex.org/W2143630882","https://openalex.org/W2170501784","https://openalex.org/W2327258505","https://openalex.org/W2461116207","https://openalex.org/W2743678158"],"related_works":["https://openalex.org/W2102271161","https://openalex.org/W4313425421","https://openalex.org/W4388714791","https://openalex.org/W2983500849","https://openalex.org/W3024999678","https://openalex.org/W2535281349","https://openalex.org/W388184414","https://openalex.org/W2026811664","https://openalex.org/W2477045221","https://openalex.org/W2072449078"],"abstract_inverted_index":{"Purpose":[0],"Customers":[1],"influence":[2],"companies\u2019":[3],"operational":[4],"strategies":[5,24,137,172],"and":[6,29,56,70,116,151,158,164,198,221,226,233,262,281,306],"supply":[7,69,187],"chain":[8],"(SC)":[9],"processes.":[10],"In":[11,127,237],"this":[12,34,60,128,297],"vein,":[13],"signals":[14,204],"coming":[15],"from":[16],"the":[17,66,76,113,120,167,254,259,263,295,318],"market":[18],"must":[19],"be":[20,190,206],"translated":[21],"into":[22,47],"proper":[23],"in":[25,89,112,208,284,311],"terms":[26],"of":[27,33,99,180,224,294],"production":[28],"supply.":[30],"The":[31,50,73],"purpose":[32],"paper":[35],"is":[36,104,257],"to":[37,43,64,105,138,156,162,182,205,239,289],"provide":[38],"an":[39,177],"understanding":[40],"on":[41],"how":[42],"transform":[44],"customers\u2019":[45],"expectations":[46],"SC":[48,136],"decisions.":[49],"yacht":[51,78,320],"industry,":[52],"encompassing":[53],"both":[54],"technical":[55],"emotional":[57,117,142],"peculiarities,":[58],"becomes":[59],"study\u2019s":[61],"driven":[62],"focus":[63],"interrogate":[65],"interrelationship":[67],"between":[68],"demand.":[71],"Design/methodology/approach":[72],"study":[74,298],"explores":[75],"luxury":[77,319],"industry":[79],"through":[80],"exploratory":[81],"case":[82],"studies":[83],"conducted":[84],"with":[85,176],"eight":[86],"companies":[87,130,152,271],"operating":[88],"Italy.":[90],"Findings":[91],"It":[92,144],"was":[93,145,149,250],"found":[94,277],"that":[95,147,184,258,316],"a":[96,140,290,301,312],"wide":[97],"range":[98],"factors":[100],"influenced":[101],"customers.":[102,126,168],"That":[103],"say,":[106],"brand":[107],"reputation,":[108],"other":[109],"brands\u2019":[110],"involvement":[111,283],"final":[114],"product":[115,219,245,264],"appeal":[118],"were":[119,153,173,215,266,276,309],"most":[121],"distinguishing":[122],"characteristics":[123],"identifying":[124],"emotion-oriented":[125],"sense,":[129],"serving":[131,212],"such":[132],"customers":[133,214],"adjusted":[134],"their":[135,228,279],"channel":[139],"direct":[141],"impact.":[143],"noticed":[146],"personalization":[148],"pivotal":[150],"increasingly":[154],"required":[155],"customize":[157],"create":[159],"unique":[160],"products":[161,275],"attract":[163],"further":[165],"satisfy":[166],"Thus,":[169],"multiple":[170],"sourcing":[171,248],"often":[174],"employed":[175],"increasing":[178,185],"number":[179],"suppliers":[181],"ensure":[183],"material":[186],"need":[188],"would":[189],"met.":[191],"As":[192],"for":[193,300],"performance-oriented":[194,213],"companies,":[195],"cost,":[196],"quality":[197],"innovation":[199],"capabilities":[200],"emerged":[201],"as":[202],"key":[203],"embedded":[207],"operations":[209],"management.":[210],"Companies":[211],"characterized":[216],"by":[217,303],"low":[218],"value":[220,265],"medium":[222],"level":[223,261],"customization,":[225],"kept":[227],"core":[229],"activities,":[230],"including":[231],"design":[232],"architecture,":[234],"vertically":[235],"integrated.":[236],"order":[238],"generate":[240],"cost":[241],"advantages":[242],"without":[243],"compromising":[244],"quality,":[246],"single":[247],"strategy":[249],"largely":[251],"implemented.":[252],"What":[253],"findings":[255],"suggested":[256],"customization":[260,280],"positively":[267],"correlated.":[268],"To":[269],"illustrate,":[270],"having":[272],"more":[273],"exclusive":[274],"allowing":[278],"customer":[282],"higher":[285],"degrees.":[286],"Originality/value":[287],"Due":[288],"relatively":[291],"unexplored":[292],"nature":[293],"phenomenon,":[296],"opted":[299],"method":[302],"which":[304],"individual":[305],"collective":[307],"reconstructions":[308],"explored":[310],"not":[313],"well-investigated":[314],"area,":[315],"is,":[317],"industry.":[321]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2018-07-19T00:00:00"}
