{"id":"https://openalex.org/W2811043787","doi":"https://doi.org/10.1177/0145482x1811200105","title":"VoIP Accessibility: A Usability Study of Voice over Internet Protocol (VoIP) Systems and a Survey of VoIP Users with Vision Loss","display_name":"VoIP Accessibility: A Usability Study of Voice over Internet Protocol (VoIP) Systems and a Survey of VoIP Users with Vision Loss","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2811043787","doi":"https://doi.org/10.1177/0145482x1811200105","mag":"2811043787"},"language":"en","primary_location":{"id":"doi:10.1177/0145482x1811200105","doi":"https://doi.org/10.1177/0145482x1811200105","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0145482x1811200105","pdf_url":null,"source":{"id":"https://openalex.org/S180263418","display_name":"Journal of Visual Impairment & Blindness","issn_l":"0145-482X","issn":["0145-482X","1559-1476"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","doyens","jufo-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Visual Impairment &amp; Blindness","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111469475","display_name":"Jaclyn Packer","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I172823896","display_name":"American Foundation for the Blind","ror":"https://ror.org/02nz03g03","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I172823896"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jaclyn Packer","raw_affiliation_strings":["American Foundation for the Blind, 2 Penn Plaza, Suite 1102, New York, NY 10121"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"American Foundation for the Blind, 2 Penn Plaza, Suite 1102, New York, NY 10121","institution_ids":["https://openalex.org/I172823896"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000620477","display_name":"William Reuschel","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I172823896","display_name":"American Foundation for the Blind","ror":"https://ror.org/02nz03g03","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I172823896"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"William Reuschel","raw_affiliation_strings":["American Foundation for the Blind, 1401 South Clark Street, Suite 730, Huntington, WV 25701"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"American Foundation for the Blind, 1401 South Clark Street, Suite 730, Huntington, WV 25701","institution_ids":["https://openalex.org/I172823896"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5111469475"],"corresponding_institution_ids":["https://openalex.org/I172823896"],"apc_list":{"value":3650,"currency":"USD","value_usd":3650},"apc_paid":null,"fwci":0.8465,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.75701786,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":"112","issue":"1","first_page":"47","last_page":"60"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12481","display_name":"Digital Accessibility for Disabilities","score":0.9731000065803528,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12481","display_name":"Digital Accessibility for Disabilities","score":0.9731000065803528,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.021900000050663948,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12207","display_name":"Assistive Technology in Communication and Mobility","score":0.004100000020116568,"subfield":{"id":"https://openalex.org/subfields/3609","display_name":"Occupational Therapy"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/voice-over-internet-protocol","display_name":"Voice over Internet Protocol","score":0.9800000190734863},{"id":"https://openalex.org/keywords/vision-loss","display_name":"vision loss","score":0.7940000295639038},{"id":"https://openalex.org/keywords/blindness","display_name":"blindness","score":0.6000000238418579},{"id":"https://openalex.org/keywords/low-vision","display_name":"low vision","score":0.9959999918937683},{"id":"https://openalex.org/keywords/usability","display_name":"usability","score":0.8709999918937683},{"id":"https://openalex.org/keywords/assistive-technology","display_name":"assistive technology","score":0.6859999895095825},{"id":"https://openalex.org/keywords/call-management","display_name":"call management","score":0.6570000052452087},{"id":"https://openalex.org/keywords/caller-id","display_name":"caller ID","score":0.9629999995231628},{"id":"https://openalex.org/keywords/ios","display_name":"iOS","score":0.4650000035762787},{"id":"https://openalex.org/keywords/windows","display_name":"windows","score":0.6169999837875366},{"id":"https://openalex.org/keywords/rehabilitation","display_name":"rehabilitation","score":0.8059999942779541}],"concepts":[{"id":"https://openalex.org/C171246234","wikidata":"https://www.wikidata.org/wiki/Q81945","display_name":"Voice over IP","level":3,"score":0.9364749193191528},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8607724905014038},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5783119201660156},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.47218528389930725},{"id":"https://openalex.org/C2780385302","wikidata":"https://www.wikidata.org/wiki/Q367158","display_name":"Protocol (science)","level":3,"score":0.4105663299560547},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.29200267791748047},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2684699296951294},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.1543026566505432},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C204787440","wikidata":"https://www.wikidata.org/wiki/Q188504","display_name":"Alternative medicine","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/0145482x1811200105","doi":"https://doi.org/10.1177/0145482x1811200105","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0145482x1811200105","pdf_url":null,"source":{"id":"https://openalex.org/S180263418","display_name":"Journal of Visual Impairment & Blindness","issn_l":"0145-482X","issn":["0145-482X","1559-1476"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","doyens","jufo-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Visual Impairment &amp; Blindness","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7578999996185303,"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10"},{"score":0.4043000042438507,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W10852878","https://openalex.org/W40318506","https://openalex.org/W112169907","https://openalex.org/W175377460","https://openalex.org/W1552670249","https://openalex.org/W1567179759","https://openalex.org/W2567289819"],"related_works":["https://openalex.org/W2944689428","https://openalex.org/W2944199511","https://openalex.org/W4226488288","https://openalex.org/W4312046734","https://openalex.org/W1995693088","https://openalex.org/W2596161629","https://openalex.org/W3134773257","https://openalex.org/W4312761267","https://openalex.org/W3217333825","https://openalex.org/W4405600368"],"abstract_inverted_index":{"Introduction":[0],"Accessibility":[1],"of":[2,20,32,194,245,252,298,314],"Voice":[3],"over":[4,135],"Internet":[5],"Protocol":[6],"(VoIP)":[7],"systems":[8,69,134,238,326],"was":[9,109,117,167,186,201],"tested":[10],"with":[11,84,122,130,137,210,292,317,323],"a":[12,115,127,240,275],"hands-on":[13],"usability":[14,47,228],"study":[15,229],"and":[16,36,56,93,113,155,192,283,312,327,333],"an":[17,106],"online":[18,80,142,260],"survey":[19,28,81,261],"VoIP":[21,34,68,86,149,254,304,325],"users":[22],"who":[23,53,58,90,95,222],"are":[24,54,223],"visually":[25],"impaired.":[26],"The":[27,46,79,163],"examined":[29],"the":[30,110,118,131,141,179,187,202,246,253,259,296],"importance":[31,191],"common":[33],"features,":[35],"both":[37],"methods":[38],"assessed":[39],"difficulty":[40],"in":[41,76,160,239,335],"using":[42,65],"those":[43,136,209,221,291],"features.":[44],"Methods":[45],"test":[48,101],"included":[49,82],"four":[50,57,66,237],"paid":[51],"participants":[52,83,102,230],"blind":[55,92],"have":[59,96],"low":[60,97,211],"vision.":[61,98],"Four":[62],"different":[63,67],"tasks":[64],"(two":[70],"Windows-based,":[71],"two":[72,132],"iOS-based)":[73],"were":[74,91,248,266],"presented":[75],"random":[77],"order.":[78],"prior":[85],"experience:":[87],"50":[88],"individuals":[89],"22":[94],"Results":[99],"Usability":[100],"found":[103,178,213],"that":[104,232,256],"receiving":[105],"incoming":[107],"call":[108,116],"easiest":[111],"task":[112],"transferring":[114],"most":[119,144,168,188,203],"difficult.":[120],"Those":[121],"previous":[123],"iOS":[124,133],"experience":[125],"had":[126,147,157],"large":[128],"advantage":[129],"little":[138],"experience.":[139],"For":[140],"survey,":[143],"respondents":[145,257],"(81%)":[146],"used":[148,158],"at":[150],"home":[151],"for":[152,206,268,287,307,342],"personal":[153],"use":[154,195,235],"49%":[156],"it":[159],"their":[161,331,339],"workplace.":[162],"caller":[164],"ID":[165],"feature":[166,180,185,205],"important":[169,265],"to":[170,182,215,258,263,270,302,330,337],"participants,":[171],"yet":[172],"only":[173],"slightly":[174],"more":[175,217],"than":[176,219],"half":[177],"easy":[181],"use;":[183],"this":[184],"discrepant":[189],"between":[190,278],"ease":[193],"(p":[196],"<":[197],".01).":[198],"Call":[199],"management":[200],"difficult":[204,267],"respondents.":[207],"Generally,":[208],"vision":[212,293,318],"features":[214,247,255,301],"be":[216,264],"accessible":[218,300],"did":[220],"blind.":[224],"Discussion":[225],"Almost,":[226],"all":[227,236,303],"reported":[231],"they":[233],"could":[234],"real-world":[241],"setting.":[242],"Although":[243],"some":[244],"readily":[249],"usable,":[250],"many":[251],"considered":[262],"them":[269,329],"use.":[271],"This":[272],"finding":[273],"indicates":[274],"serious":[276],"gap":[277],"what":[279,284],"is":[280,285],"presently":[281],"offered":[282],"needed":[286],"true":[288],"accessibility":[289],"by":[290],"loss,":[294],"indicating":[295],"necessity":[297],"adding":[299],"systems.":[305],"Implications":[306],"practitioners":[308],"Rehabilitation":[309],"staff":[310],"members":[311],"teachers":[313],"young":[315],"adults":[316],"loss":[319],"should":[320],"become":[321],"familiar":[322],"current":[324],"introduce":[328],"clients":[332],"students":[334],"order":[336],"increase":[338],"future":[340],"prospects":[341],"employment.":[343]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2018-07-10T00:00:00"}