{"id":"https://openalex.org/W28079033","doi":null,"title":"Electronic Customer Relationship Management (E-CRM) System for Jordanian Ministry of Higher Education (MOHE) to Address & Decrease the Rate of Unemployed Jordanian Graduates","display_name":"Electronic Customer Relationship Management (E-CRM) System for Jordanian Ministry of Higher Education (MOHE) to Address & Decrease the Rate of Unemployed Jordanian Graduates","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W28079033","mag":"28079033"},"language":"en","primary_location":{"id":"pmh:oai:etd.uum.edu.my:2953","doi":null,"is_oa":false,"landing_page_url":"https://etd.uum.edu.my/2953/1/Anas_Ghassan_J._Kanaan.pdf","pdf_url":"https://etd.uum.edu.my/2953/1/Anas_Ghassan_J._Kanaan.pdf","source":{"id":"https://openalex.org/S4377196727","display_name":"UUM Electronic Theses and Dissertation [eTheses] (Northern University of Malaysia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I94625822","host_organization_name":"Universiti Utara Malaysia","host_organization_lineage":["https://openalex.org/I94625822"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103119721","display_name":"Anas Ghassan Kanaan","orcid":"https://orcid.org/0000-0003-0805-5295","observed_orcids":["https://orcid.org/0000-0003-0805-5295"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Anas Ghassan Kanaan","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-0805-5295","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5103119721"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13681","display_name":"Engineering and Information Technology","score":0.7914999723434448,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13681","display_name":"Engineering and Information Technology","score":0.7914999723434448,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.052299998700618744,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.04360000044107437,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-customer-relationship-management","display_name":"electronic customer relationship management","score":0.9929999709129333},{"id":"https://openalex.org/keywords/web-based-system","display_name":"web-based system","score":0.6470000147819519},{"id":"https://openalex.org/keywords/graduate-unemployment","display_name":"graduate unemployment","score":0.9440000057220459},{"id":"https://openalex.org/keywords/ministry-of-higher-education","display_name":"Ministry of Higher Education","score":0.8270000219345093},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.5820000171661377},{"id":"https://openalex.org/keywords/online-customer-service","display_name":"online customer service","score":0.7670000195503235},{"id":"https://openalex.org/keywords/web-application-development","display_name":"web application development","score":0.49900001287460327}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5435376763343811},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5376779437065125},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5010714530944824},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4910240173339844},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.4839508831501007},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.48028847575187683},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.47357186675071716},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4628554880619049},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4520076811313629},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.4360370635986328},{"id":"https://openalex.org/C118643609","wikidata":"https://www.wikidata.org/wiki/Q189210","display_name":"Web application","level":2,"score":0.43124428391456604},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4195978045463562},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.36612218618392944},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3511772155761719},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3462040424346924},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.33025601506233215},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3254292607307434},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.26634836196899414},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:etd.uum.edu.my:2953","doi":null,"is_oa":false,"landing_page_url":"https://etd.uum.edu.my/2953/1/Anas_Ghassan_J._Kanaan.pdf","pdf_url":"https://etd.uum.edu.my/2953/1/Anas_Ghassan_J._Kanaan.pdf","source":{"id":"https://openalex.org/S4377196727","display_name":"UUM Electronic Theses and Dissertation [eTheses] (Northern University of Malaysia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I94625822","host_organization_name":"Universiti Utara Malaysia","host_organization_lineage":["https://openalex.org/I94625822"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},{"id":"mag:28079033","doi":null,"is_oa":false,"landing_page_url":"https://etd.uum.edu.my/id/eprint/2953","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W125118247","https://openalex.org/W83245959","https://openalex.org/W4381417886","https://openalex.org/W2170381648","https://openalex.org/W7064705215","https://openalex.org/W4401635415","https://openalex.org/W4401635426","https://openalex.org/W90111921","https://openalex.org/W3164547015","https://openalex.org/W6885116234"],"abstract_inverted_index":{"Globally":[0],"the":[1,16,29,45,54,77,98,112,126,129,133,140,147,186,189,192,195,199,202,217,241,250,297,311,339],"way":[2,210],"of":[3,31,79,100,128,149,188,201,220,313],"getting":[4,12],"information":[5,62],"and":[6,85,115,120,139,155,184,191,206,214,258,262,276,309,337],"sharing":[7],"it":[8,71,131,224,265,283],"on":[9,111],"internet":[10,46],"is":[11,95,105,211,225],"easy":[13,238],"through":[14,146],"using":[15,323],"Web-based":[17,234],"systems":[18,56],"as":[19,38,61,244],"an":[20,167,245,269],"effective":[21,213],"tool":[22],"to":[23,47,97,123,165,170,174,182,197,228,239,296,307,329,334],"do":[24],"such":[25,32],"services.":[26],"So":[27,162],"with":[28,49],"existence":[30],"tools":[33],"(Web-based":[34],"systems)":[35],"are":[36,57,137,157],"used":[37,60],"a":[39,73,106,176,255,303],"medium":[40],"by":[41,263,287],"many":[42],"organizations":[43],"across":[44],"integrate":[48],"other":[50],"institutions.":[51],"As":[52,125],"well,":[53],"web-based":[55,251],"not":[58],"only":[59],"distribution":[63],"for":[64,76,194,279],"business":[65,190],"activities,":[66],"education":[67],"purposes,":[68],"but":[69,233],"also":[70,87],"plays":[72],"major":[74],"role":[75],"administration":[78],"trade,":[80],"student":[81],"admission":[82],"systems,":[83],"integrity":[84],"maybe":[86],"security":[88],"in":[89,160,172,180],"various":[90],"companies.":[91],"The":[92],"system":[93,179,254,261,306],"that":[94,135,142,208,264,292],"related":[96,288],"section":[99],"Customer":[101,271],"Relationship":[102,272],"Management":[103,273],"(CRM)":[104],"system,":[107],"its":[108,117,277],"main":[109],"concern":[110],"customer":[113,231,252],"satisfaction":[114],"builds":[116],"future":[118],"work":[119],"reputation":[121],"according":[122],"that.":[124],"progression":[127],"project":[130],"includes":[132],"problem":[134],"we":[136,163],"facing":[138],"limitation":[141],"will":[143],"be":[144,237,267,285],"encountered":[145],"design":[148],"this":[150,209,300],"project.":[151],"Now":[152],"Employment":[153],"companies":[154],"Offices":[156],"working":[158],"manually":[159],"Jordan.":[161],"have":[164,175],"make":[166],"important":[168],"goal":[169],"fulfill":[171],"order":[173],"more":[177,212],"accurate":[178],"place":[181],"gain":[183],"manage":[185,240],"requirements":[187],"service":[193],"customers,":[196,222],"get":[198,229],"number":[200],"unhappy":[203,221],"customers":[204],"decreasing":[205],"proving":[207],"affective":[215],"along":[216],"large":[218],"numbers":[219],"while":[223],"so":[226],"hard":[227],"every":[230],"pleased":[232],"Systems":[235],"can":[236,266,284,293],"quality":[242],"control":[243],"online":[246,281],"supported":[247],"tool.":[248],"Making":[249],"support":[253],"well":[256,259],"organized":[257],"maintained":[260],"called":[268],"Electronic":[270],"System":[274],"(ECRM)":[275],"crucial":[278],"any":[280],"survey,":[282],"reached":[286],"institutions,":[289],"anytime,":[290],"anywhere":[291],"add":[294],"values":[295],"users.":[298],"Thus,":[299],"study":[301],"proposed":[302],"web":[304,318,331],"based":[305,319],"address":[308],"decrease":[310],"rate":[312],"unemployed":[314],"Jordanian":[315],"Graduates.":[316],"This":[317],"has":[320],"been":[321],"developed":[322],"Java":[324],"programming":[325],"language":[326],"&":[327],"C#":[328],"create":[330],"pages,":[332],"SQL":[333],"create,":[335],"store,":[336],"retrieve":[338],"data.":[340]},"counts_by_year":[],"updated_date":"2026-10-08T09:06:37.294493","created_date":"2016-06-24T00:00:00"}