{"id":"https://openalex.org/W2804043068","doi":"https://doi.org/10.6138/jit.2018.19.3.20160426","title":"Applying Queueing Theory for the Optimization of a Banking Model","display_name":"Applying Queueing Theory for the Optimization of a Banking Model","publication_year":2018,"publication_date":"2018-03-01","ids":{"openalex":"https://openalex.org/W2804043068","doi":"https://doi.org/10.6138/jit.2018.19.3.20160426","mag":"2804043068"},"language":"en","primary_location":{"id":"mag:2804043068","doi":"https://doi.org/10.6138/jit.2018.19.3.20160426","is_oa":false,"landing_page_url":"https://jit.ndhu.edu.tw/article/download/1658/1666","pdf_url":null,"source":{"id":"https://openalex.org/S100554201","display_name":"\u7db2\u969b\u7db2\u8def\u6280\u8853\u5b78\u520a","issn_l":"1607-9264","issn":["1607-9264","2079-4029"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","jufo-1","norway-1","poland-40","russia-white-list-3"],"host_organization":"https://openalex.org/P4327986825","host_organization_name":"Taiwan Academic Network","host_organization_lineage":["https://openalex.org/P4327986825"],"host_organization_lineage_names":["Taiwan Academic Network"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\u7db2\u969b\u7db2\u8def\u6280\u8853\u5b78\u520a","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083629738","display_name":"Kevin William George Cowdrey","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kevin William George Cowdrey","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015399022","display_name":"Jaco de Lange","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jaco de Lange","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001248508","display_name":"Reza Malekian","orcid":"https://orcid.org/0000-0002-2763-8085","observed_orcids":["https://orcid.org/0000-0002-2763-8085","https://orcid.org/0000-0002-4001-2917"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Reza Malekian","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-2763-8085","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044798699","display_name":"Johan Wanneburg","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Johan Wanneburg","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5076679531","display_name":"Arun Cyril Jose","orcid":"https://orcid.org/0000-0003-0381-2138","observed_orcids":["https://orcid.org/0000-0003-0381-2138"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Arun Cyril Jose","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-0381-2138","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.9526,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.77027305,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"19","issue":"2","first_page":"381","last_page":"389"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13553","display_name":"Age of Information Optimization","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/queueing-theory","display_name":"queueing theory","score":0.9760000109672546},{"id":"https://openalex.org/keywords/banking","display_name":"banking sector","score":0.3370000123977661},{"id":"https://openalex.org/keywords/waiting-time","display_name":"waiting time","score":0.7649999856948853},{"id":"https://openalex.org/keywords/shortest-job-first","display_name":"shortest job first","score":0.9330000281333923},{"id":"https://openalex.org/keywords/priority-queues","display_name":"priority queues","score":0.8859999775886536},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7670000195503235},{"id":"https://openalex.org/keywords/fpga-simulation","display_name":"FPGA simulation","score":0.7799999713897705},{"id":"https://openalex.org/keywords/queueing-system-optimization","display_name":"queueing system optimization","score":0.4230000078678131},{"id":"https://openalex.org/keywords/profit-maximization","display_name":"profit maximization","score":0.6100000143051147}],"concepts":[{"id":"https://openalex.org/C48721391","wikidata":"https://www.wikidata.org/wiki/Q1265942","display_name":"FIFO and LIFO accounting","level":3,"score":0.8293478488922119},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.8186870813369751},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7658833265304565},{"id":"https://openalex.org/C2777145635","wikidata":"https://www.wikidata.org/wiki/Q515636","display_name":"FIFO (computing and electronics)","level":2,"score":0.6789475679397583},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.5994315147399902},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.482727974653244},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.43559810519218445},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.41752058267593384},{"id":"https://openalex.org/C79403827","wikidata":"https://www.wikidata.org/wiki/Q3988","display_name":"Real-time computing","level":1,"score":0.36241966485977173},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.2549249827861786},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.22368213534355164},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.17324641346931458},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1419183611869812},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2804043068","doi":"https://doi.org/10.6138/jit.2018.19.3.20160426","is_oa":false,"landing_page_url":"https://jit.ndhu.edu.tw/article/download/1658/1666","pdf_url":null,"source":{"id":"https://openalex.org/S100554201","display_name":"\u7db2\u969b\u7db2\u8def\u6280\u8853\u5b78\u520a","issn_l":"1607-9264","issn":["1607-9264","2079-4029"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","jufo-1","norway-1","poland-40","russia-white-list-3"],"host_organization":"https://openalex.org/P4327986825","host_organization_name":"Taiwan Academic Network","host_organization_lineage":["https://openalex.org/P4327986825"],"host_organization_lineage_names":["Taiwan Academic Network"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\u7db2\u969b\u7db2\u8def\u6280\u8853\u5b78\u520a","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4327797998","https://openalex.org/W3020479940","https://openalex.org/W1983551639","https://openalex.org/W2361628404","https://openalex.org/W2378194625","https://openalex.org/W7167024153","https://openalex.org/W3033897539","https://openalex.org/W2416852489","https://openalex.org/W1671181647","https://openalex.org/W2092383304"],"abstract_inverted_index":{"The":[0,147],"purpose":[1],"of":[2,118,158],"this":[3],"paper":[4],"is":[5],"to":[6,13,17,35,57,142],"investigate":[7],"waiting":[8,49],"times":[9,117],"at":[10,115],"banking":[11,21,109,113,145,162,171,176],"firms":[12],"design":[14,97,132],"a":[15,52,106,134,152,161,170,174],"system":[16],"optimise":[18],"the":[19,59,63,119,144,156,182,186],"overall":[20],"experience.":[22,177],"Queueing":[23],"analysis":[24],"and":[25,31,92,98],"queuing":[26,65,100],"theory":[27],"will":[28,45,67,102,150],"be":[29,46,68,103,167],"investigated":[30],"applied":[32],"in":[33,71,76,140,160,169],"order":[34,56,141],"improve":[36],"customer":[37,188],"experience":[38],"whilst":[39,111,190],"maximising":[40],"profits.":[41,197],"Different":[42],"queueing":[43,159],"strategies":[44,101],"implemented":[47,104,168],"using":[48],"time":[50],"as":[51,121,123,126],"performance":[53],"measurement.":[54],"In":[55],"find":[58],"most":[60,88,191],"efficient":[61],"solution":[62,154],"following":[64],"methods":[66],"investigated:":[69],"First":[70,72,77,82,86],"out":[73,78],"(FIFO),":[74],"Last":[75],"(LIFO),":[79],"Shortest":[80],"Job":[81,85],"(SJF),":[83],"Longest":[84],"(LJF),":[87],"profitable":[89,192],"job":[90,193],"first":[91,194],"priority":[93],"queues.":[94],"After":[95],"investigation,":[96],"simulation,":[99],"on":[105,179],"real":[107],"world":[108],"scenario":[110],"introducing":[112],"traffic":[114],"different":[116],"day":[120],"well":[122],"disturbances":[124],"such":[125],"tellers":[127],"going":[128],"offline.":[129],"A":[130],"practical":[131],"includes":[133],"Field":[135],"Programmable":[136],"Gate":[137],"Array":[138],"(FPGA)":[139],"simulate":[143],"scenario.":[146],"FPGA":[148],"approach":[149],"provide":[151],"mobile":[153],"for":[155,173],"optimization":[157],"firm":[163,172],"which":[164],"could":[165],"later":[166],"better":[175],"Based":[178],"results":[180],"obtained,":[181],"SJF":[183],"method":[184],"produces":[185],"best":[187],"satisfaction,":[189],"queues":[195],"maximizes":[196]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2018-06-01T00:00:00"}
