{"id":"https://openalex.org/W2803076674","doi":null,"title":"Peranan Receptionist Pada Front Office Departement Hotel Grand Zuri Pekanbaru","display_name":"Peranan Receptionist Pada Front Office Departement Hotel Grand Zuri Pekanbaru","publication_year":2017,"publication_date":"2017-10-01","ids":{"openalex":"https://openalex.org/W2803076674","mag":"2803076674"},"language":"id","primary_location":{"id":"mag:2803076674","doi":null,"is_oa":false,"landing_page_url":"https://www.neliti.com/id/publications/209019/peranan-receptionist-pada-front-office-departement-hotel-grand-zuri-pekanbaru","pdf_url":null,"source":{"id":"https://openalex.org/S4306516958","display_name":"Jurnal Online Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Online Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085001673","display_name":"Drie Rona Maiziva","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Drie Rona Maiziva","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5086309134","display_name":"Andri Sulistyani","orcid":"https://orcid.org/0000-0001-8051-1625","observed_orcids":["https://orcid.org/0000-0001-8051-1625"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Andri Sulistyani","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-8051-1625","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.1032,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.88865419,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"4","issue":"2","first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.9423999786376953,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.9423999786376953,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.01899999938905239,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.010400000028312206,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hotel-receptionists","display_name":"hotel receptionists","score":0.8069999814033508},{"id":"https://openalex.org/keywords/front-office","display_name":"front office","score":0.9150000214576721},{"id":"https://openalex.org/keywords/guest-complaints","display_name":"guest complaints","score":0.652999997138977},{"id":"https://openalex.org/keywords/hotel-booking","display_name":"hotel booking","score":0.49399998784065247}],"concepts":[{"id":"https://openalex.org/C2909903884","wikidata":"https://www.wikidata.org/wiki/Q1722406","display_name":"Receptionists","level":2,"score":0.9602224230766296},{"id":"https://openalex.org/C2779941915","wikidata":"https://www.wikidata.org/wiki/Q1256565","display_name":"Front office","level":2,"score":0.8535952568054199},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.6999539136886597},{"id":"https://openalex.org/C2777632111","wikidata":"https://www.wikidata.org/wiki/Q1937518","display_name":"Reservation","level":2,"score":0.6483117341995239},{"id":"https://openalex.org/C2777551076","wikidata":"https://www.wikidata.org/wiki/Q842332","display_name":"Front (military)","level":2,"score":0.548989474773407},{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.5162465572357178},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.49387961626052856},{"id":"https://openalex.org/C2985584371","wikidata":"https://www.wikidata.org/wiki/Q215121","display_name":"Data presentation","level":3,"score":0.4689452350139618},{"id":"https://openalex.org/C2777601897","wikidata":"https://www.wikidata.org/wiki/Q3409113","display_name":"Presentation (obstetrics)","level":2,"score":0.4634198248386383},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4228667616844177},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.40168023109436035},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3423917889595032},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.339418888092041},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.309734046459198},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.20720013976097107},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1596790850162506},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.11412575840950012},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.0800127387046814},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.06680837273597717},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C153294291","wikidata":"https://www.wikidata.org/wiki/Q25261","display_name":"Meteorology","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C126838900","wikidata":"https://www.wikidata.org/wiki/Q77604","display_name":"Radiology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2803076674","doi":null,"is_oa":false,"landing_page_url":"https://www.neliti.com/id/publications/209019/peranan-receptionist-pada-front-office-departement-hotel-grand-zuri-pekanbaru","pdf_url":null,"source":{"id":"https://openalex.org/S4306516958","display_name":"Jurnal Online Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Online Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2051012527","https://openalex.org/W3190647700","https://openalex.org/W7217002969","https://openalex.org/W4283819480","https://openalex.org/W7129057314","https://openalex.org/W3160530894","https://openalex.org/W633128755","https://openalex.org/W4402151853","https://openalex.org/W1593921581","https://openalex.org/W4387425280"],"abstract_inverted_index":{"Grand":[0],"Zuri":[1,8],"Hotel":[2],"Pekanbaru":[3],"is":[4,27],"part":[5],"of":[6,18,43,92],"PT.":[7],"Hospitality":[9],"Management":[10],"(ZHM).":[11],"This":[12,26,35,117],"hotel":[13,108,127],"has":[14],"the":[15,22,33,41,44,47,53,82,104,119,126],"highest":[16],"level":[17],"guest":[19],"complaints":[20,130],"at":[21,52,106],"front":[23,54,64,67],"office":[24,55,65,68],"department.":[25,56],"caused":[28],"by":[29,50],"a":[30],"problem":[31],"in":[32],"receptionist.":[34],"study":[36],"was":[37],"conducted":[38],"to":[39],"determine":[40],"role":[42],"receptionist":[45,105,120],"and":[46,71,79,99,115,125],"problems":[48],"faced":[49],"receptionists":[51,70],"Data":[57],"were":[58,85],"obtained":[59,84],"from":[60,131],"in-depth":[61],"interviews":[62],"with":[63],"managers,":[66],"supervisors,":[69],"regular":[72],"guests,":[73],"as":[74,76,110],"well":[75],"direct":[77],"observation":[78],"documentation.":[80],"Then":[81],"data":[83,95,97],"analyzed":[86],"using":[87],"an":[88,111],"interactive":[89],"model":[90],"consisting":[91],"three":[93],"steps:":[94],"reduction,":[96],"presentation,":[98],"conclusion.":[100],"Research":[101],"shows":[102],"that":[103],"this":[107],"works":[109],"operator,":[112],"reservation,":[113],"cashier":[114],"informant.":[116],"causes":[118],"can":[121],"not":[122],"work":[123],"optimally":[124],"often":[128],"received":[129],"guests.":[132]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2025-10-10T17:16:08.811792","created_date":"2018-05-17T00:00:00"}
