{"id":"https://openalex.org/W2802899151","doi":"https://doi.org/10.1002/9781119265771.ch13","title":"Corporate Apologia","display_name":"Corporate Apologia","publication_year":2018,"publication_date":"2018-05-11","ids":{"openalex":"https://openalex.org/W2802899151","doi":"https://doi.org/10.1002/9781119265771.ch13","mag":"2802899151"},"language":"en","primary_location":{"id":"doi:10.1002/9781119265771.ch13","doi":"https://doi.org/10.1002/9781119265771.ch13","is_oa":false,"landing_page_url":"https://doi.org/10.1002/9781119265771.ch13","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Handbook of Organizational Rhetoric and Communication","raw_type":"other"},"volume":{"id":"https://openalex.org/W2915337579","display_name":"The Handbook of Organizational Rhetoric and Communication"},"type":"other","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043059304","display_name":"Keith Michael Hearit","orcid":"https://orcid.org/0000-0003-0361-0253","observed_orcids":["https://orcid.org/0000-0003-0361-0253"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Keith M. Hearit","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5043059304"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"185","last_page":"199"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.006599999964237213,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10115","display_name":"Corporate Social Responsibility Reporting","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/corporate-apologies","display_name":"corporate apologies","score":0.4560000002384186},{"id":"https://openalex.org/keywords/crisis-management","display_name":"crisis management","score":0.640999972820282},{"id":"https://openalex.org/keywords/organizational-reputation","display_name":"organizational reputation","score":0.7210000157356262},{"id":"https://openalex.org/keywords/organizational-communication","display_name":"organizational communication","score":0.6129999756813049},{"id":"https://openalex.org/keywords/guilt","display_name":"guilt","score":0.6600000262260437},{"id":"https://openalex.org/keywords/narrative","display_name":"narrative","score":0.4230000078678131},{"id":"https://openalex.org/keywords/stakeholder-expectations","display_name":"stakeholder expectations","score":0.8870000243186951},{"id":"https://openalex.org/keywords/message-strategy","display_name":"message strategy","score":0.6449999809265137}],"concepts":[{"id":"https://openalex.org/C2777930997","wikidata":"https://www.wikidata.org/wiki/Q6765918","display_name":"Wrongdoing","level":2,"score":0.7121357917785645},{"id":"https://openalex.org/C1370556","wikidata":"https://www.wikidata.org/wiki/Q81009","display_name":"Rhetoric","level":2,"score":0.6016095280647278},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4442567825317383},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.44073909521102905},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.4362087547779083},{"id":"https://openalex.org/C199033989","wikidata":"https://www.wikidata.org/wiki/Q1318295","display_name":"Narrative","level":2,"score":0.42050081491470337},{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.41991251707077026},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.4185495376586914},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.41114044189453125},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.23221167922019958},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.09224092960357666},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1002/9781119265771.ch13","doi":"https://doi.org/10.1002/9781119265771.ch13","is_oa":false,"landing_page_url":"https://doi.org/10.1002/9781119265771.ch13","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Handbook of Organizational Rhetoric and Communication","raw_type":"other"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":61,"referenced_works":["https://openalex.org/W45197673","https://openalex.org/W82359577","https://openalex.org/W240240793","https://openalex.org/W314427076","https://openalex.org/W562657850","https://openalex.org/W565622550","https://openalex.org/W583221532","https://openalex.org/W613381333","https://openalex.org/W1490682536","https://openalex.org/W1515423281","https://openalex.org/W1547797298","https://openalex.org/W1600477442","https://openalex.org/W1603489068","https://openalex.org/W1605739308","https://openalex.org/W1965994674","https://openalex.org/W1972148320","https://openalex.org/W1976416959","https://openalex.org/W1976998233","https://openalex.org/W1977459841","https://openalex.org/W1980286673","https://openalex.org/W1980533987","https://openalex.org/W1981586840","https://openalex.org/W1982854081","https://openalex.org/W1990266198","https://openalex.org/W1990349838","https://openalex.org/W1995087434","https://openalex.org/W1998511687","https://openalex.org/W1999228783","https://openalex.org/W2003514895","https://openalex.org/W2004448340","https://openalex.org/W2008176840","https://openalex.org/W2017699773","https://openalex.org/W2018092638","https://openalex.org/W2020538950","https://openalex.org/W2038238636","https://openalex.org/W2041444735","https://openalex.org/W2044225283","https://openalex.org/W2046663507","https://openalex.org/W2055546779","https://openalex.org/W2055747793","https://openalex.org/W2061561935","https://openalex.org/W2071416167","https://openalex.org/W2078768093","https://openalex.org/W2079468235","https://openalex.org/W2080469853","https://openalex.org/W2084394925","https://openalex.org/W2137853923","https://openalex.org/W2148174543","https://openalex.org/W2169399557","https://openalex.org/W2171302293","https://openalex.org/W2493101627","https://openalex.org/W2563869071","https://openalex.org/W2979872233","https://openalex.org/W3127596848","https://openalex.org/W3131336658","https://openalex.org/W4206573639","https://openalex.org/W4211065523","https://openalex.org/W4211226142","https://openalex.org/W4297847885","https://openalex.org/W4300316928","https://openalex.org/W4390006896"],"related_works":["https://openalex.org/W4307197247","https://openalex.org/W2488229577","https://openalex.org/W4391257184","https://openalex.org/W2086115623","https://openalex.org/W4411183667","https://openalex.org/W297919806","https://openalex.org/W2038238636","https://openalex.org/W4235031981","https://openalex.org/W7204276942","https://openalex.org/W2017699773"],"abstract_inverted_index":{"When":[0],"caught":[1],"in":[2,5,15,18,35],"a":[3,29,37,41,93,106],"crisis":[4,16,30],"which":[6,64],"they":[7],"are":[8,102],"accused":[9],"of":[10,28,40,50,57,73,108,118],"wrongdoing,":[11],"organizations":[12,131],"often":[13],"engage":[14],"management":[17,27],"order":[19],"to":[20,96],"salvage":[21],"their":[22],"damaged":[23],"reputations.":[24],"While":[25],"the":[26,46,55,71,77,115,133],"is":[31,45],"managerial":[32],"and":[33,79,85,98,110,128,137],"operational":[34],"nature,":[36],"critical":[38],"component":[39],"such":[42,61],"an":[43],"approach":[44,95],"use":[47],"(and":[48],"misuse)":[49],"communication.":[51],"This":[52],"communication":[53],"takes":[54,92],"form":[56,107],"secular":[58],"remediation":[59],"rituals":[60],"as":[62,105,112,130],"apologia,":[63,119],"must":[65],"meet":[66],"stakeholder":[67],"expectations":[68],"by":[69,83,87],"addressing":[70],"problem":[72],"guilt.":[74],"After":[75],"explicating":[76],"contexts":[78],"message":[80],"strategies":[81],"identified":[82],"scholars":[84],"used":[86],"practitioners,":[88],"this":[89],"chapter":[90],"then":[91,121],"non-reductionist":[94],"crises":[97,101],"argues":[99],"that":[100],"best":[103],"understood":[104],"narrative":[109],"evaluated":[111],"such.":[113],"Acknowledging":[114],"changing":[116],"nature":[117],"it":[120],"concludes":[122],"with":[123],"suggestions":[124],"for":[125],"future":[126],"research":[127],"practice":[129],"navigate":[132],"contemporary":[134],"media-rich":[135],"social":[136],"political":[138],"environment.":[139]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2018-05-17T00:00:00"}
