{"id":"https://openalex.org/W2802248641","doi":"https://doi.org/10.30737/ekonika.v1i1.7","title":"Peran Kualitas Produk, Harga Dan Kualitas Layanan Terhadap Kepuasan Pelanggan Billagio Skincare Clinic Sidoarjo","display_name":"Peran Kualitas Produk, Harga Dan Kualitas Layanan Terhadap Kepuasan Pelanggan Billagio Skincare Clinic Sidoarjo","publication_year":2017,"publication_date":"2017-07-19","ids":{"openalex":"https://openalex.org/W2802248641","doi":"https://doi.org/10.30737/ekonika.v1i1.7","mag":"2802248641"},"language":"id","primary_location":{"id":"doi:10.30737/ekonika.v1i1.7","doi":"https://doi.org/10.30737/ekonika.v1i1.7","is_oa":true,"landing_page_url":"http://doi.org/10.30737/ekonika.v1i1.7","pdf_url":"http://ojs.unik-kediri.ac.id/index.php/ekonika/article/download/7/11","source":{"id":"https://openalex.org/S4210233676","display_name":"EKONIKA Jurnal Ekonomi Universitas Kadiri","issn_l":"2502-9304","issn":["2502-9304","2581-2157"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404676540","host_organization_name":"Universitas Kadiri","host_organization_lineage":["https://openalex.org/P4404676540"],"host_organization_lineage_names":["Universitas Kadiri"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ekonika : Jurnal ekonomi universitas kadiri","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://ojs.unik-kediri.ac.id/index.php/ekonika/article/download/7/11","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022662564","display_name":"Ana Fitriyatul Bilgies","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210120044","display_name":"Darul Ulum Islamic University","ror":"https://ror.org/02tc9zr52","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210120044"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Ana Fitriyatul Bilgies","raw_affiliation_strings":["Fakultas Ekonomi , Universitas Darul 'Ulum -Lamongan","Jurnal Ekonomi Universitas","fakultas ekonomi universitas islam darul ulum lamongan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fakultas Ekonomi , Universitas Darul 'Ulum -Lamongan","institution_ids":[]},{"raw_affiliation_string":"Jurnal Ekonomi Universitas","institution_ids":[]},{"raw_affiliation_string":"fakultas ekonomi universitas islam darul ulum lamongan","institution_ids":["https://openalex.org/I4210120044"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5022662564"],"corresponding_institution_ids":["https://openalex.org/I4210120044"],"apc_list":null,"apc_paid":null,"fwci":0.4946,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.82741149,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"1","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":0.9909999966621399},{"id":"https://openalex.org/keywords/price","display_name":"price","score":0.9580000042915344},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/customer-complaints","display_name":"customer complaints","score":0.7049999833106995},{"id":"https://openalex.org/keywords/revenue-decline","display_name":"revenue decline","score":0.6890000104904175}],"concepts":[{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.5159867405891418},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.36716723442077637},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3320707082748413},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.21541506052017212},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0755484402179718}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.30737/ekonika.v1i1.7","doi":"https://doi.org/10.30737/ekonika.v1i1.7","is_oa":true,"landing_page_url":"http://doi.org/10.30737/ekonika.v1i1.7","pdf_url":"http://ojs.unik-kediri.ac.id/index.php/ekonika/article/download/7/11","source":{"id":"https://openalex.org/S4210233676","display_name":"EKONIKA Jurnal Ekonomi Universitas Kadiri","issn_l":"2502-9304","issn":["2502-9304","2581-2157"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404676540","host_organization_name":"Universitas Kadiri","host_organization_lineage":["https://openalex.org/P4404676540"],"host_organization_lineage_names":["Universitas Kadiri"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ekonika : Jurnal ekonomi universitas kadiri","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.30737/ekonika.v1i1.7","doi":"https://doi.org/10.30737/ekonika.v1i1.7","is_oa":true,"landing_page_url":"http://doi.org/10.30737/ekonika.v1i1.7","pdf_url":"http://ojs.unik-kediri.ac.id/index.php/ekonika/article/download/7/11","source":{"id":"https://openalex.org/S4210233676","display_name":"EKONIKA Jurnal Ekonomi Universitas Kadiri","issn_l":"2502-9304","issn":["2502-9304","2581-2157"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404676540","host_organization_name":"Universitas Kadiri","host_organization_lineage":["https://openalex.org/P4404676540"],"host_organization_lineage_names":["Universitas Kadiri"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ekonika : Jurnal ekonomi universitas kadiri","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2802248641.pdf","grobid_xml":"https://content.openalex.org/works/W2802248641.grobid-xml"},"referenced_works_count":3,"referenced_works":["https://openalex.org/W1523469389","https://openalex.org/W2220576551","https://openalex.org/W2781913297"],"related_works":["https://openalex.org/W1563140847","https://openalex.org/W7014199157","https://openalex.org/W3215070701","https://openalex.org/W4406288307","https://openalex.org/W2999329065","https://openalex.org/W3044200494","https://openalex.org/W7221148902","https://openalex.org/W7220272251","https://openalex.org/W7216558587","https://openalex.org/W3192753925"],"abstract_inverted_index":{"Bisnis":[0],"di":[1,14],"bidang":[2],"perawatan":[3],"kecantikan":[4],"dewasa":[5],"ini":[6,37,56],"telah":[7],"berkembang":[8],"pesat":[9],"seiring":[10,26],"dengan":[11,74],"kemajuan":[12,27],"jaman":[13],"indonesia,":[15],"salah":[16],"satu":[17],"perusahaan":[18],"tersebut":[19,28],"adalah":[20,68],"Billagio":[21,50,70],"Skincare":[22,71],"Clinic":[23,72],"Sidoarjo.":[24,53],"Namun":[25],"terjadi":[29],"fenomena":[30],"penurunan":[31],"pendapatan":[32],"dan":[33,44,62,78],"meningkatnya":[34],"komplainpelanggan.":[35],"Penelitian":[36],"bertujuan":[38],"untuk":[39],"mengetahui":[40],"pengaruh":[41],"kualitas":[42,45,59,63,93,110,124],"produk,harga":[43],"layanan":[46],"terhadap":[47],"kepuasan":[48,98,107,126],"pelanggan":[49,116,127],"skincare":[51],"clinic":[52],"Dalam":[54],"penelitian":[55,67],"menggunakan":[57,84],"variabel":[58],"produk,":[60,122],"harga":[61],"layanan,":[64,125],"sedangkan":[65,109],"responden":[66],"seluruhpelanggan":[69],"Sidoarjo":[73],"metode":[75],"accicental":[76],"sampling":[77],"teknik":[79],"analisis":[80],"serta":[81],"pengujian":[82,90],"hipotesis":[83],"softwarePartial":[85],"Least":[86],"Square":[87],"(PLS).":[88],"Hasil":[89],"menunjukkan":[91],"bahwa":[92],"produk":[94],"yang":[95,99,112],"baik":[96,113],"menimbulkan":[97],"tinggi":[100],"pada":[101,106,115],"pelanggan,":[102,108],"namunharga":[103],"tidak":[104],"berpengaruh":[105],"pelayanan":[111],"berdampak":[114],"semakin":[117],"puas.Kata":[118],"Kunci":[119],":":[120],"Kualitas":[121],"harga,":[123]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-10-06T10:28:23.643775","created_date":"2018-05-17T00:00:00"}
