{"id":"https://openalex.org/W2794586908","doi":"https://doi.org/10.1007/s11135-018-0747-0","title":"High-order PLS path model for multi-group analysis: the prosumership service quality model","display_name":"High-order PLS path model for multi-group analysis: the prosumership service quality model","publication_year":2018,"publication_date":"2018-03-29","ids":{"openalex":"https://openalex.org/W2794586908","doi":"https://doi.org/10.1007/s11135-018-0747-0","mag":"2794586908"},"language":"en","primary_location":{"id":"doi:10.1007/s11135-018-0747-0","doi":"https://doi.org/10.1007/s11135-018-0747-0","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11135-018-0747-0","pdf_url":null,"source":{"id":"https://openalex.org/S102399824","display_name":"Quality & Quantity","issn_l":"0033-5177","issn":["0033-5177","1573-7845"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Quality & Quantity","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010017889","display_name":"Enrico Ciavolino","orcid":"https://orcid.org/0000-0003-3955-4310","observed_orcids":["https://orcid.org/0000-0003-3955-4310"]},"institutions":[{"id":"https://openalex.org/I142910587","display_name":"University of Salento","ror":"https://ror.org/03fc1k060","country_code":"IT","type":"education","lineage":["https://openalex.org/I142910587"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Enrico Ciavolino","raw_affiliation_strings":["Department of History, Society and Human Studies, University of Salento, Lecce, Italy"],"raw_orcid":"https://orcid.org/0000-0003-3955-4310","affiliations":[{"raw_affiliation_string":"Department of History, Society and Human Studies, University of Salento, Lecce, Italy","institution_ids":["https://openalex.org/I142910587"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059795605","display_name":"Sergio Salvatore","orcid":"https://orcid.org/0000-0002-4583-8478","observed_orcids":["https://orcid.org/0000-0002-4583-8478"]},"institutions":[{"id":"https://openalex.org/I142910587","display_name":"University of Salento","ror":"https://ror.org/03fc1k060","country_code":"IT","type":"education","lineage":["https://openalex.org/I142910587"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Sergio Salvatore","raw_affiliation_strings":["Department of History, Society and Human Studies, University of Salento, Lecce, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of History, Society and Human Studies, University of Salento, Lecce, Italy","institution_ids":["https://openalex.org/I142910587"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112329811","display_name":"Piergiorgio Mossi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I142910587","display_name":"University of Salento","ror":"https://ror.org/03fc1k060","country_code":"IT","type":"education","lineage":["https://openalex.org/I142910587"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Piergiorgio Mossi","raw_affiliation_strings":["Department of History, Society and Human Studies, University of Salento, Lecce, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of History, Society and Human Studies, University of Salento, Lecce, Italy","institution_ids":["https://openalex.org/I142910587"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084409202","display_name":"Gloria Lagetto","orcid":"https://orcid.org/0000-0001-8903-639X","observed_orcids":["https://orcid.org/0000-0001-8903-639X"]},"institutions":[{"id":"https://openalex.org/I142910587","display_name":"University of Salento","ror":"https://ror.org/03fc1k060","country_code":"IT","type":"education","lineage":["https://openalex.org/I142910587"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Gloria Lagetto","raw_affiliation_strings":["Department of History, Society and Human Studies, University of Salento, Lecce, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of History, Society and Human Studies, University of Salento, Lecce, Italy","institution_ids":["https://openalex.org/I142910587"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5010017889"],"corresponding_institution_ids":["https://openalex.org/I142910587"],"apc_list":{"value":3090,"currency":"USD","value_usd":3090},"apc_paid":null,"fwci":2.4617,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.90675976,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"53","issue":"5","first_page":"2371","last_page":"2384"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9491999745368958,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9491999745368958,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.024900000542402267,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10467","display_name":"Psychometric Methodologies and Testing","score":0.005799999926239252,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9779999852180481},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9769999980926514},{"id":"https://openalex.org/keywords/measurement-invariance","display_name":"measurement invariance","score":0.8999999761581421},{"id":"https://openalex.org/keywords/multigroup-analysis","display_name":"multigroup analysis","score":0.9480000138282776},{"id":"https://openalex.org/keywords/banks","display_name":"banks","score":0.5230000019073486},{"id":"https://openalex.org/keywords/post-offices","display_name":"post offices","score":0.9779999852180481},{"id":"https://openalex.org/keywords/restaurants","display_name":"restaurants","score":0.9980000257492065},{"id":"https://openalex.org/keywords/medical-centers","display_name":"medical centers","score":0.9980000257492065}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6260870695114136},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6083036661148071},{"id":"https://openalex.org/C82793941","wikidata":"https://www.wikidata.org/wiki/Q1046024","display_name":"Path analysis (statistics)","level":2,"score":0.5814774036407471},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5552204251289368},{"id":"https://openalex.org/C2986548036","wikidata":"https://www.wikidata.org/wiki/Q726474","display_name":"Factorial analysis","level":2,"score":0.48508989810943604},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.484495609998703},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48183906078338623},{"id":"https://openalex.org/C2777735758","wikidata":"https://www.wikidata.org/wiki/Q817765","display_name":"Path (computing)","level":2,"score":0.4504483938217163},{"id":"https://openalex.org/C2778666404","wikidata":"https://www.wikidata.org/wiki/Q1551008","display_name":"Group analysis","level":2,"score":0.4432172477245331},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.43487000465393066},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.4176151752471924},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40653154253959656},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3904874324798584},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.3790874481201172},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.37461864948272705},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.328088641166687},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2596835494041443},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.213675856590271},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.19577106833457947},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17924663424491882},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/s11135-018-0747-0","doi":"https://doi.org/10.1007/s11135-018-0747-0","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11135-018-0747-0","pdf_url":null,"source":{"id":"https://openalex.org/S102399824","display_name":"Quality & Quantity","issn_l":"0033-5177","issn":["0033-5177","1573-7845"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Quality & Quantity","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:qualqt:v:53:y:2019:i:5:d:10.1007_s11135-018-0747-0","doi":null,"is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s11135-018-0747-0","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:iris.uniroma1.it:11573/1320740","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/11573/1320740","pdf_url":null,"source":{"id":"https://openalex.org/S4377196107","display_name":"IRIS Research product catalog (Sapienza University of Rome)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:iris.unisalento.it:11587/426153","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/11587/426153","pdf_url":null,"source":{"id":"https://openalex.org/S7407055257","display_name":"AIRUS","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W20683381","https://openalex.org/W54235218","https://openalex.org/W172288361","https://openalex.org/W1482644743","https://openalex.org/W1498808605","https://openalex.org/W1534941172","https://openalex.org/W1554724825","https://openalex.org/W2013701795","https://openalex.org/W2022768443","https://openalex.org/W2055407082","https://openalex.org/W2063520344","https://openalex.org/W2080993719","https://openalex.org/W2082824086","https://openalex.org/W2088084727","https://openalex.org/W2101936974","https://openalex.org/W2105494575","https://openalex.org/W2127396574","https://openalex.org/W2129398340","https://openalex.org/W2131420223","https://openalex.org/W2137777968","https://openalex.org/W2151938103","https://openalex.org/W2221653611","https://openalex.org/W2334229873","https://openalex.org/W2343120847","https://openalex.org/W2481769138","https://openalex.org/W2509521586","https://openalex.org/W2590576370","https://openalex.org/W2612575796","https://openalex.org/W2765475416","https://openalex.org/W2766747683","https://openalex.org/W2885677767","https://openalex.org/W4285719527","https://openalex.org/W4300895248","https://openalex.org/W4417191604"],"related_works":["https://openalex.org/W2885677767","https://openalex.org/W1975616869","https://openalex.org/W7132033090","https://openalex.org/W2367517272","https://openalex.org/W2938294307","https://openalex.org/W3165907768","https://openalex.org/W3045439199","https://openalex.org/W2371101423","https://openalex.org/W6923367266","https://openalex.org/W2768432173"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2018-04-06T00:00:00"}