{"id":"https://openalex.org/W2793060089","doi":"https://doi.org/10.1109/caipt.2017.8320678","title":"Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ)","display_name":"Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ)","publication_year":2017,"publication_date":"2017-08-01","ids":{"openalex":"https://openalex.org/W2793060089","doi":"https://doi.org/10.1109/caipt.2017.8320678","mag":"2793060089"},"language":"en","primary_location":{"id":"doi:10.1109/caipt.2017.8320678","doi":"https://doi.org/10.1109/caipt.2017.8320678","is_oa":false,"landing_page_url":"https://doi.org/10.1109/caipt.2017.8320678","pdf_url":null,"source":{"id":"https://openalex.org/S7407096780","display_name":"International Conference on Computer Applications and Information Processing Technology (CAIPT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 4th International Conference on Computer Applications and Information Processing Technology (CAIPT)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032872384","display_name":"Agus Hermanto","orcid":"https://orcid.org/0000-0001-9921-6730","observed_orcids":["https://orcid.org/0000-0001-9921-6730"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Agus Hermanto","raw_affiliation_strings":["Department of Informatics Engineering, Surabaya, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics Engineering, Surabaya, Indonesia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000514452","display_name":"Geri Kusnanto","orcid":"https://orcid.org/0000-0002-7641-9532","observed_orcids":["https://orcid.org/0000-0002-7641-9532"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gery Kusnanto","raw_affiliation_strings":["Department of Informatics Engineering, Surabaya, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics Engineering, Surabaya, Indonesia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.1133,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.76734964,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13034","display_name":"Information Systems Education and Curriculum Development","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14103","display_name":"Educational Management and Quality","score":0.0010999999940395355,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/itil","display_name":"ITIL","score":0.9980000257492065},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.9860000014305115},{"id":"https://openalex.org/keywords/university-it-services","display_name":"university IT services","score":0.5830000042915344},{"id":"https://openalex.org/keywords/it-service-quality","display_name":"IT service quality","score":0.597000002861023},{"id":"https://openalex.org/keywords/maturity-assessment","display_name":"maturity assessment","score":0.8209999799728394},{"id":"https://openalex.org/keywords/gap-analysis","display_name":"gap analysis","score":0.8050000071525574},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":0.7080000042915344}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.9863431453704834},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.8209762573242188},{"id":"https://openalex.org/C2780952636","wikidata":"https://www.wikidata.org/wiki/Q13479512","display_name":"Incident management","level":2,"score":0.665766716003418},{"id":"https://openalex.org/C191068436","wikidata":"https://www.wikidata.org/wiki/Q2145956","display_name":"Capacity management","level":2,"score":0.6603090763092041},{"id":"https://openalex.org/C179886680","wikidata":"https://www.wikidata.org/wiki/Q5975206","display_name":"IT portfolio management","level":5,"score":0.6287685632705688},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6174581050872803},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.6132293343544006},{"id":"https://openalex.org/C114351632","wikidata":"https://www.wikidata.org/wiki/Q5974820","display_name":"ITIL security management","level":5,"score":0.5994738936424255},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.588372528553009},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.4680936634540558},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.4653749167919159},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45252034068107605},{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.4516125023365021},{"id":"https://openalex.org/C134503902","wikidata":"https://www.wikidata.org/wiki/Q1473265","display_name":"Information technology management","level":4,"score":0.43999171257019043},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.42992597818374634},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3766327500343323},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3465741276741028},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.2782554626464844},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.24327445030212402},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.20195534825325012},{"id":"https://openalex.org/C15952604","wikidata":"https://www.wikidata.org/wiki/Q179012","display_name":"Project management","level":2,"score":0.19594603776931763},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.10845893621444702},{"id":"https://openalex.org/C527648132","wikidata":"https://www.wikidata.org/wiki/Q189900","display_name":"Information security","level":2,"score":0.09761872887611389},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08275827765464783},{"id":"https://openalex.org/C74510933","wikidata":"https://www.wikidata.org/wiki/Q1936145","display_name":"Project portfolio management","level":3,"score":0.07826587557792664},{"id":"https://openalex.org/C29983905","wikidata":"https://www.wikidata.org/wiki/Q7445066","display_name":"Security service","level":3,"score":0.0},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.0},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.0},{"id":"https://openalex.org/C73938075","wikidata":"https://www.wikidata.org/wiki/Q2858767","display_name":"Application portfolio management","level":4,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C117110713","wikidata":"https://www.wikidata.org/wiki/Q3394676","display_name":"Network security policy","level":4,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/caipt.2017.8320678","doi":"https://doi.org/10.1109/caipt.2017.8320678","is_oa":false,"landing_page_url":"https://doi.org/10.1109/caipt.2017.8320678","pdf_url":null,"source":{"id":"https://openalex.org/S7407096780","display_name":"International Conference on Computer Applications and Information Processing Technology (CAIPT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 4th International Conference on Computer Applications and Information Processing Technology (CAIPT)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.8970999717712402}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W2048795898","https://openalex.org/W2105336820","https://openalex.org/W2131264055","https://openalex.org/W2155454128","https://openalex.org/W2416833026"],"related_works":["https://openalex.org/W7134026083","https://openalex.org/W3101379464","https://openalex.org/W7172333460","https://openalex.org/W7172324739","https://openalex.org/W4391877995","https://openalex.org/W4382468879","https://openalex.org/W2951868963","https://openalex.org/W2792996472","https://openalex.org/W7168102603","https://openalex.org/W4390298884"],"abstract_inverted_index":{"Information":[0],"Technology":[1],"Infrastructure":[2],"Library":[3],"(ITIL)":[4],"is":[5,61],"a":[6,52,108],"set":[7],"of":[8,19,26,30,37,45,78,96,114,130,151],"concept":[9],"and":[10,17,74,84,117,133],"techniques":[11],"for":[12,23],"managing":[13],"the":[14,35,43,97,112,128,140,143],"infrastructure,":[15],"development,":[16],"operation":[18],"information":[20,69,115],"technology":[21,70,116],"(IT)":[22],"all":[24],"types":[25],"organizations.":[27],"The":[28,55,93],"implementation":[29],"ITIL":[31,90,103],"aims":[32],"to":[33,50,66,147],"improve":[34],"services":[36],"IT":[38,134,152],"service":[39,76,98],"organizations":[40],"while":[41],"meeting":[42],"needs":[44,65],"customers":[46],"with":[47,102],"various":[48],"stages":[49],"gain":[51],"competitive":[53],"advantage.":[54],"case":[56],"study":[57],"in":[58,72,110,119,127],"this":[59],"research":[60],"Polytechnic":[62,125],"XYZ":[63],"that":[64],"use":[67],"strategic":[68],"role":[71,113],"supporting":[73,120],"improving":[75,111],"quality":[77,99],"an":[79],"organization,":[80],"by":[81],"analyzing":[82],"gap":[83],"measuring":[85],"maturity":[86],"level":[87],"based":[88],"on":[89],"standard":[91],"framework.":[92],"end":[94],"result":[95],"planning":[100],"developed":[101],"can":[104],"be":[105],"used":[106],"as":[107],"reference":[109],"systems":[118],"organizational":[121],"business":[122],"processes":[123],"at":[124],"XYZ,":[126],"form":[129],"policy":[131],"documentation":[132],"Service":[135],"Management":[136],"guide":[137],"(ITSM).":[138],"In":[139],"final":[141],"stages,":[142],"critical":[144],"success":[145],"factor":[146],"ensure":[148],"continuous":[149],"improvement":[150],"services.":[153]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2018-03-29T00:00:00"}