{"id":"https://openalex.org/W2787321908","doi":"https://doi.org/10.4314/jfas.v9i2s.843","title":"Designing the customer (insurers) satisfaction model of the Iranian insurance industry emphasizing Iranian-Islamic characteristics","display_name":"Designing the customer (insurers) satisfaction model of the Iranian insurance industry emphasizing Iranian-Islamic characteristics","publication_year":2018,"publication_date":"2018-01-17","ids":{"openalex":"https://openalex.org/W2787321908","doi":"https://doi.org/10.4314/jfas.v9i2s.843","mag":"2787321908"},"language":"en","primary_location":{"id":"doi:10.4314/jfas.v9i2s.843","doi":"https://doi.org/10.4314/jfas.v9i2s.843","is_oa":true,"landing_page_url":"https://doi.org/10.4314/jfas.v9i2s.843","pdf_url":"https://www.ajol.info/index.php/jfas/article/download/165183/157652","source":{"id":"https://openalex.org/S2738068221","display_name":"Journal of Fundamental and Applied Sciences","issn_l":"1112-9867","issn":["1112-9867"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","jpps-1"],"host_organization":"https://openalex.org/P4310315368","host_organization_name":"University of El Oued","host_organization_lineage":["https://openalex.org/P4310315368"],"host_organization_lineage_names":["University of El Oued"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Fundamental and Applied Sciences","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.ajol.info/index.php/jfas/article/download/165183/157652","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5114093786","display_name":"Mirza Hassan Hosseini","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I55547365","display_name":"Payame Noor University","ror":"https://ror.org/031699d98","country_code":"IR","type":"education","lineage":["https://openalex.org/I55547365"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"M.H. Hosseini","raw_affiliation_strings":["Professor in Payam-e Noor University, Tehran, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Professor in Payam-e Noor University, Tehran, Iran","institution_ids":["https://openalex.org/I55547365"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061985836","display_name":"Lotfollah Forozandeh Dehkordi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1516879","display_name":"Tarbiat Modares University","ror":"https://ror.org/03mwgfy56","country_code":"IR","type":"education","lineage":["https://openalex.org/I1516879"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"L.F. Dehkordi","raw_affiliation_strings":["Associate Professor in Tarbiat Modarres University, Tehran, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Associate Professor in Tarbiat Modarres University, Tehran, Iran","institution_ids":["https://openalex.org/I1516879"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110450383","display_name":"Mohammad Mehdi Parhizgar","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I55547365","display_name":"Payame Noor University","ror":"https://ror.org/031699d98","country_code":"IR","type":"education","lineage":["https://openalex.org/I55547365"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"M.M. Parhizgar","raw_affiliation_strings":["Associate Professor in Payam-e Noor University, Tehran, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Associate Professor in Payam-e Noor University, Tehran, Iran","institution_ids":["https://openalex.org/I55547365"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037120436","display_name":"Hamed Moezzi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I55547365","display_name":"Payame Noor University","ror":"https://ror.org/031699d98","country_code":"IR","type":"education","lineage":["https://openalex.org/I55547365"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"H Moezzi","raw_affiliation_strings":["Ph.d Student in Business Management, Payam-e Noor University, Tehran, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ph.d Student in Business Management, Payam-e Noor University, Tehran, Iran","institution_ids":["https://openalex.org/I55547365"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4127,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.71930869,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"9","issue":"2S","first_page":"1255","last_page":"1255"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7383000254631042,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7383000254631042,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.24130000174045563,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12651","display_name":"Halal products and consumer behavior","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9589999914169312},{"id":"https://openalex.org/keywords/insurance-industry","display_name":"insurance industry","score":0.7419999837875366},{"id":"https://openalex.org/keywords/insurance-companies","display_name":"insurance companies","score":0.7210000157356262},{"id":"https://openalex.org/keywords/iranian-culture","display_name":"Iranian culture","score":0.6650000214576721},{"id":"https://openalex.org/keywords/satisfaction-model","display_name":"satisfaction model","score":0.6930000185966492},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"conceptual model","score":0.5659999847412109},{"id":"https://openalex.org/keywords/expert-interviews","display_name":"expert interviews","score":0.42899999022483826}],"concepts":[{"id":"https://openalex.org/C24845683","wikidata":"https://www.wikidata.org/wiki/Q178651","display_name":"Interview","level":2,"score":0.7541943788528442},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6155217289924622},{"id":"https://openalex.org/C4445939","wikidata":"https://www.wikidata.org/wiki/Q432","display_name":"Islam","level":2,"score":0.5884337425231934},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.5753538608551025},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.5587558746337891},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.5585381388664246},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.45543819665908813},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4373747408390045},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4129874110221863},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3221493661403656},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2370011806488037},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.209737628698349},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.13081347942352295},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0770750343799591},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4314/jfas.v9i2s.843","doi":"https://doi.org/10.4314/jfas.v9i2s.843","is_oa":true,"landing_page_url":"https://doi.org/10.4314/jfas.v9i2s.843","pdf_url":"https://www.ajol.info/index.php/jfas/article/download/165183/157652","source":{"id":"https://openalex.org/S2738068221","display_name":"Journal of Fundamental and Applied Sciences","issn_l":"1112-9867","issn":["1112-9867"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","jpps-1"],"host_organization":"https://openalex.org/P4310315368","host_organization_name":"University of El Oued","host_organization_lineage":["https://openalex.org/P4310315368"],"host_organization_lineage_names":["University of El Oued"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Fundamental and Applied Sciences","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.4314/jfas.v9i2s.843","doi":"https://doi.org/10.4314/jfas.v9i2s.843","is_oa":true,"landing_page_url":"https://doi.org/10.4314/jfas.v9i2s.843","pdf_url":"https://www.ajol.info/index.php/jfas/article/download/165183/157652","source":{"id":"https://openalex.org/S2738068221","display_name":"Journal of Fundamental and Applied Sciences","issn_l":"1112-9867","issn":["1112-9867"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","jpps-1"],"host_organization":"https://openalex.org/P4310315368","host_organization_name":"University of El Oued","host_organization_lineage":["https://openalex.org/P4310315368"],"host_organization_lineage_names":["University of El Oued"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Fundamental and Applied Sciences","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.47999998927116394}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2787321908.pdf","grobid_xml":"https://content.openalex.org/works/W2787321908.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W1979116506","https://openalex.org/W1989912302","https://openalex.org/W2012224173","https://openalex.org/W2091943691","https://openalex.org/W2193186027","https://openalex.org/W2787321908"],"related_works":["https://openalex.org/W2182937850","https://openalex.org/W2185696916","https://openalex.org/W4388593993","https://openalex.org/W4411269205","https://openalex.org/W7110800733","https://openalex.org/W2225048482","https://openalex.org/W2293999321","https://openalex.org/W2490380199","https://openalex.org/W7128543281","https://openalex.org/W2279999995"],"abstract_inverted_index":{"The":[0,45,67],"present":[1],"study":[2],"aim":[3],"was":[4,53,86],"to":[5,9,21,30,88,98,116],"designing":[6],"a":[7,72,80,102],"model":[8,64,103],"create":[10],"satisfaction":[11,105],"for":[12,34,107],"insurers":[13,108],"in":[14,56,77,109,128,135],"the":[15,31,37,57,62,92,95,99,110],"insurance":[16,111],"industry":[17,112],"of":[18,39,49,65,71,74,94,101,104,113,122,130,137],"Iran":[19,114],"(according":[20,115],"Iranian-Islamic":[22],"characteristics).":[23,119],"It":[24],"should":[25],"be":[26],"noted":[27],"that":[28],"according":[29],"methodology":[32],"presented":[33],"this":[35,40,50,78,124],"research,":[36,51,79],"approach":[38,138],"research":[41,96,125],"has":[42],"been":[43],"qualitative.":[44],"qualitative":[46,133],"modeling":[47],"process":[48,106],"which":[52],"carried":[54],"out":[55],"grounded":[58],"theory":[59],"method,":[60],"formed":[61],"conceptual":[63],"research.":[66],"statistical":[68],"population":[69],"consisted":[70],"group":[73],"experts.":[75],"Also,":[76],"deep":[81],"and":[82,134],"unstructured":[83],"interviewing":[84],"tool":[85],"used":[87],"data":[89],"collection.":[90],"Finally,":[91],"results":[93],"led":[97],"presentation":[100],"Iranian-":[117],"Islamic":[118],"In":[120],"terms":[121,129,136],"purpose,":[123],"is":[126,132,139],"applied,":[127],"method":[131],"survey-exploration.Keywords:":[140],"Customer":[141],"Satisfaction,":[142],"Insurance":[143],"Industry,":[144],"Grounded":[145],"Theory":[146],"(GT)":[147]},"counts_by_year":[{"year":2018,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2018-02-23T00:00:00"}