{"id":"https://openalex.org/W2787077264","doi":"https://doi.org/10.24251/hicss.2018.134","title":"Engaging Users to Co-Create - Implications for Service Systems Design by Evaluating an Engagement Platform","display_name":"Engaging Users to Co-Create - Implications for Service Systems Design by Evaluating an Engagement Platform","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2787077264","doi":"https://doi.org/10.24251/hicss.2018.134","mag":"2787077264"},"language":"en","primary_location":{"id":"doi:10.24251/hicss.2018.134","doi":"https://doi.org/10.24251/hicss.2018.134","is_oa":true,"landing_page_url":"https://doi.org/10.24251/hicss.2018.134","pdf_url":"http://scholarspace.manoa.hawaii.edu/bitstream/10125/50021/1/paper0134.pdf","source":{"id":"https://openalex.org/S4210195248","display_name":"Hawaii International Conference on System Sciences (HICSS)","issn_l":"1530-1605","issn":["1530-1605","2572-6862"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Annual Hawaii International Conference on System Sciences","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"http://scholarspace.manoa.hawaii.edu/bitstream/10125/50021/1/paper0134.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086006227","display_name":"Christian Grotherr","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I159176309","display_name":"Universit\u00e4t Hamburg","ror":"https://ror.org/00g30e956","country_code":"DE","type":"education","lineage":["https://openalex.org/I159176309"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Christian Grotherr","raw_affiliation_strings":["University of Hamburg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Hamburg","institution_ids":["https://openalex.org/I159176309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064552032","display_name":"Martin Semmann","orcid":"https://orcid.org/0000-0001-5316-3696","observed_orcids":["https://orcid.org/0000-0001-5316-3696"]},"institutions":[{"id":"https://openalex.org/I159176309","display_name":"Universit\u00e4t Hamburg","ror":"https://ror.org/00g30e956","country_code":"DE","type":"education","lineage":["https://openalex.org/I159176309"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Martin Semmann","raw_affiliation_strings":["University of Hamburg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Hamburg","institution_ids":["https://openalex.org/I159176309"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5012104875","display_name":"Tilo B\u00f6hmann","orcid":"https://orcid.org/0009-0007-5473-5829","observed_orcids":["https://orcid.org/0009-0007-5473-5829"]},"institutions":[{"id":"https://openalex.org/I159176309","display_name":"Universit\u00e4t Hamburg","ror":"https://ror.org/00g30e956","country_code":"DE","type":"education","lineage":["https://openalex.org/I159176309"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Tilo B\u00f6hmann","raw_affiliation_strings":["University of Hamburg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Hamburg","institution_ids":["https://openalex.org/I159176309"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I159176309"],"apc_list":null,"apc_paid":null,"fwci":3.2477,"has_fulltext":true,"cited_by_count":8,"citation_normalized_percentile":{"value":0.89618489,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.002099999925121665,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-engagement","display_name":"user engagement","score":0.6320000290870667},{"id":"https://openalex.org/keywords/co-creation","display_name":"co-creation","score":0.9860000014305115},{"id":"https://openalex.org/keywords/user-generated-services","display_name":"user-generated services","score":0.9079999923706055},{"id":"https://openalex.org/keywords/engagement-platforms","display_name":"engagement platforms","score":0.8169999718666077},{"id":"https://openalex.org/keywords/digitalization","display_name":"digitalization","score":0.6880000233650208},{"id":"https://openalex.org/keywords/sociotechnical-design","display_name":"socio-technical design","score":0.7950000166893005},{"id":"https://openalex.org/keywords/design-propositions","display_name":"design propositions","score":0.6299999952316284},{"id":"https://openalex.org/keywords/service-engineering","display_name":"service engineering","score":0.5559999942779541}],"concepts":[{"id":"https://openalex.org/C127627568","wikidata":"https://www.wikidata.org/wiki/Q1639361","display_name":"Sociotechnical system","level":2,"score":0.7876538038253784},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.6228286027908325},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5926603674888611},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.554340660572052},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4822145700454712},{"id":"https://openalex.org/C2984870255","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"User engagement","level":2,"score":0.47962817549705505},{"id":"https://openalex.org/C180962459","wikidata":"https://www.wikidata.org/wiki/Q1038171","display_name":"Co-design","level":2,"score":0.47318363189697266},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4596734642982483},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4549805521965027},{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.43796974420547485},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4236021637916565},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.41991832852363586},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3254165053367615},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3209362328052521},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2918907403945923},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2686055600643158},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.12890911102294922},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C118524514","wikidata":"https://www.wikidata.org/wiki/Q173212","display_name":"Computer architecture","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.24251/hicss.2018.134","doi":"https://doi.org/10.24251/hicss.2018.134","is_oa":true,"landing_page_url":"https://doi.org/10.24251/hicss.2018.134","pdf_url":"http://scholarspace.manoa.hawaii.edu/bitstream/10125/50021/1/paper0134.pdf","source":{"id":"https://openalex.org/S4210195248","display_name":"Hawaii International Conference on System Sciences (HICSS)","issn_l":"1530-1605","issn":["1530-1605","2572-6862"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Annual Hawaii International Conference on System Sciences","raw_type":"proceedings-article"},{"id":"pmh:oai:scholarspace.manoa.hawaii.edu:10125/50021","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10125/50021","pdf_url":null,"source":{"id":"https://openalex.org/S4306401722","display_name":"ScholarSpace (University of Hawaii at Manoa)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I117965899","host_organization_name":"University of Hawai\u02bbi at M\u0101noa","host_organization_lineage":["https://openalex.org/I117965899"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference Paper"}],"best_oa_location":{"id":"doi:10.24251/hicss.2018.134","doi":"https://doi.org/10.24251/hicss.2018.134","is_oa":true,"landing_page_url":"https://doi.org/10.24251/hicss.2018.134","pdf_url":"http://scholarspace.manoa.hawaii.edu/bitstream/10125/50021/1/paper0134.pdf","source":{"id":"https://openalex.org/S4210195248","display_name":"Hawaii International Conference on System Sciences (HICSS)","issn_l":"1530-1605","issn":["1530-1605","2572-6862"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Annual Hawaii International Conference on System Sciences","raw_type":"proceedings-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2787077264.pdf","grobid_xml":"https://content.openalex.org/works/W2787077264.grobid-xml"},"referenced_works_count":47,"referenced_works":["https://openalex.org/W226423806","https://openalex.org/W271526086","https://openalex.org/W419288440","https://openalex.org/W824716133","https://openalex.org/W1276866904","https://openalex.org/W1679121785","https://openalex.org/W1978632524","https://openalex.org/W1979056716","https://openalex.org/W1985212599","https://openalex.org/W1986015197","https://openalex.org/W1989075208","https://openalex.org/W2030152714","https://openalex.org/W2033562733","https://openalex.org/W2037021691","https://openalex.org/W2060388708","https://openalex.org/W2075284967","https://openalex.org/W2075763914","https://openalex.org/W2079484041","https://openalex.org/W2083634997","https://openalex.org/W2087291729","https://openalex.org/W2088911911","https://openalex.org/W2091579301","https://openalex.org/W2098916257","https://openalex.org/W2106099010","https://openalex.org/W2115380084","https://openalex.org/W2117150313","https://openalex.org/W2123601949","https://openalex.org/W2132809662","https://openalex.org/W2134505886","https://openalex.org/W2135157639","https://openalex.org/W2137125422","https://openalex.org/W2138163761","https://openalex.org/W2148895878","https://openalex.org/W2153594661","https://openalex.org/W2153674408","https://openalex.org/W2182980402","https://openalex.org/W2201389976","https://openalex.org/W2262372229","https://openalex.org/W2314491401","https://openalex.org/W2324683806","https://openalex.org/W2415002517","https://openalex.org/W2432966378","https://openalex.org/W2442689402","https://openalex.org/W2504546419","https://openalex.org/W2591772552","https://openalex.org/W3151678985","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4206216308","https://openalex.org/W3212042505","https://openalex.org/W4226193546","https://openalex.org/W2904547073","https://openalex.org/W2940368116","https://openalex.org/W2505535443","https://openalex.org/W7018390718","https://openalex.org/W3024640841","https://openalex.org/W2978492989","https://openalex.org/W2230901834"],"abstract_inverted_index":{"Far-reaching":[0],"digitalization":[1],"affords":[2],"significantly":[3],"more":[4],"opportunities":[5],"for":[6,32,50,78,89],"engaging":[7],"actors":[8],"and":[9,39,75],"mobilizing":[10],"resources":[11],"in":[12],"service":[13,21,28,34],"systems.":[14,35],"By":[15],"leveraging":[16],"these":[17],"capabilities,":[18],"digitally":[19],"enabled":[20],"systems":[22],"can":[23],"facilitate":[24],"user-generated":[25,60],"services.":[26,61],"Traditional":[27],"engineering":[29],"approaches":[30],"provide":[31],"such":[33,71,90],"This":[36,62],"paper":[37],"presents":[38],"discusses":[40],"the":[41,57,67,83],"evaluation":[42],"of":[43,59,70],"a":[44,95],"field-based":[45],"design":[46,68,87],"science":[47],"research":[48],"project":[49],"designing":[51],"an":[52,72,91],"engagement":[53,73,79,92],"platform":[54,74,93],"that":[55],"facilitates":[56],"co-creation":[58],"study":[63],"reports":[64],"contributions":[65],"to":[66],"knowledge":[69],"their":[76],"consequences":[77],"activities.":[80],"Based":[81],"on":[82],"evaluation,":[84],"we":[85],"propose":[86],"propositions":[88],"from":[94],"sociotechnical":[96],"perspective.":[97]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2018-02-23T00:00:00"}