{"id":"https://openalex.org/W2784994394","doi":"https://doi.org/10.1080/23311975.2018.1432157","title":"Can hotel managers with social intelligence affect the emotions of employees?","display_name":"Can hotel managers with social intelligence affect the emotions of employees?","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2784994394","doi":"https://doi.org/10.1080/23311975.2018.1432157","mag":"2784994394"},"language":"en","primary_location":{"id":"doi:10.1080/23311975.2018.1432157","doi":"https://doi.org/10.1080/23311975.2018.1432157","is_oa":true,"landing_page_url":"https://doi.org/10.1080/23311975.2018.1432157","pdf_url":"https://www.tandfonline.com/doi/epdf/10.1080/23311975.2018.1432157?needAccess=true&role=button","source":{"id":"https://openalex.org/S2738076829","display_name":"Cogent Business & Management","issn_l":"2331-1975","issn":["2331-1975"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-c","cwts-core","doaj","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310311767","host_organization_name":"Cogent OA","host_organization_lineage":["https://openalex.org/P4310311767"],"host_organization_lineage_names":["Cogent OA"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cogent Business & Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.tandfonline.com/doi/epdf/10.1080/23311975.2018.1432157?needAccess=true&role=button","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002082699","display_name":"Volkan Gen\u00e7","orcid":"https://orcid.org/0000-0001-5887-0568","observed_orcids":["https://orcid.org/0000-0001-5887-0568"]},"institutions":[{"id":"https://openalex.org/I32481161","display_name":"Batman University","ror":"https://ror.org/051tsqh55","country_code":"TR","type":"education","lineage":["https://openalex.org/I32481161"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Volkan Genc","raw_affiliation_strings":["School of Tourism and Hotel Management, Batman University, Batman, Turkey"],"raw_orcid":"https://orcid.org/0000-0001-5887-0568","affiliations":[{"raw_affiliation_string":"School of Tourism and Hotel Management, Batman University, Batman, Turkey","institution_ids":["https://openalex.org/I32481161"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020457961","display_name":"Seray G\u00fclertek\u0131n Genc","orcid":"https://orcid.org/0000-0002-0655-2856","observed_orcids":["https://orcid.org/0000-0002-0655-2856"]},"institutions":[{"id":"https://openalex.org/I32481161","display_name":"Batman University","ror":"https://ror.org/051tsqh55","country_code":"TR","type":"education","lineage":["https://openalex.org/I32481161"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Seray Gulertekin Genc","raw_affiliation_strings":["School of Tourism and Hotel Management, Batman University, Batman, Turkey"],"raw_orcid":"https://orcid.org/0000-0002-0655-2856","affiliations":[{"raw_affiliation_string":"School of Tourism and Hotel Management, Batman University, Batman, Turkey","institution_ids":["https://openalex.org/I32481161"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5002082699"],"corresponding_institution_ids":["https://openalex.org/I32481161"],"apc_list":{"value":950,"currency":"GBP","value_usd":1165},"apc_paid":{"value":950,"currency":"GBP","value_usd":1165},"fwci":2.2518,"has_fulltext":true,"cited_by_count":13,"citation_normalized_percentile":{"value":0.89082756,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":96},"biblio":{"volume":"5","issue":"1","first_page":"1432157","last_page":"1432157"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9785000085830688,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9785000085830688,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.013299999758601189,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.007300000172108412,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-intelligence","display_name":"social intelligence","score":0.9900000095367432},{"id":"https://openalex.org/keywords/hotel-managers","display_name":"hotel managers","score":0.9300000071525574},{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":0.925000011920929},{"id":"https://openalex.org/keywords/emotional-climate","display_name":"emotional climate","score":0.8529999852180481},{"id":"https://openalex.org/keywords/deep-acting","display_name":"deep acting","score":0.9660000205039978},{"id":"https://openalex.org/keywords/mediation","display_name":"mediation","score":0.4399999976158142},{"id":"https://openalex.org/keywords/hotel-employees","display_name":"hotel employees","score":0.5989999771118164},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.7360000014305115}],"concepts":[{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.8651679158210754},{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.8573606014251709},{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.7076225876808167},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6451574563980103},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.49603375792503357},{"id":"https://openalex.org/C88519622","wikidata":"https://www.wikidata.org/wiki/Q776232","display_name":"Emotional exhaustion","level":3,"score":0.47163817286491394},{"id":"https://openalex.org/C53059260","wikidata":"https://www.wikidata.org/wiki/Q374758","display_name":"Multilevel model","level":2,"score":0.4267498850822449},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.1243424117565155},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1080/23311975.2018.1432157","doi":"https://doi.org/10.1080/23311975.2018.1432157","is_oa":true,"landing_page_url":"https://doi.org/10.1080/23311975.2018.1432157","pdf_url":"https://www.tandfonline.com/doi/epdf/10.1080/23311975.2018.1432157?needAccess=true&role=button","source":{"id":"https://openalex.org/S2738076829","display_name":"Cogent Business & Management","issn_l":"2331-1975","issn":["2331-1975"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-c","cwts-core","doaj","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310311767","host_organization_name":"Cogent OA","host_organization_lineage":["https://openalex.org/P4310311767"],"host_organization_lineage_names":["Cogent OA"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cogent Business & Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:oabmxx:v:5:y:2018:i:1:p:1432157","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/23311975.2018.1432157","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:doaj.org/article:cbe841f7df5a4444860f4e6db37bbd64","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/cbe841f7df5a4444860f4e6db37bbd64","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Cogent Business & Management, Vol 5, Iss 1 (2018)","raw_type":"article"},{"id":"pmh:oai:econstor.eu:10419/206047","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10419/206047","pdf_url":null,"source":{"id":"https://openalex.org/S4306401696","display_name":"Econstor (Econstor)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"doc-type:article"}],"best_oa_location":{"id":"doi:10.1080/23311975.2018.1432157","doi":"https://doi.org/10.1080/23311975.2018.1432157","is_oa":true,"landing_page_url":"https://doi.org/10.1080/23311975.2018.1432157","pdf_url":"https://www.tandfonline.com/doi/epdf/10.1080/23311975.2018.1432157?needAccess=true&role=button","source":{"id":"https://openalex.org/S2738076829","display_name":"Cogent Business & Management","issn_l":"2331-1975","issn":["2331-1975"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-c","cwts-core","doaj","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310311767","host_organization_name":"Cogent OA","host_organization_lineage":["https://openalex.org/P4310311767"],"host_organization_lineage_names":["Cogent OA"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cogent Business & Management","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.7257999777793884,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2784994394.pdf","grobid_xml":"https://content.openalex.org/works/W2784994394.grobid-xml"},"referenced_works_count":75,"referenced_works":["https://openalex.org/W115278172","https://openalex.org/W426926488","https://openalex.org/W618199635","https://openalex.org/W657793836","https://openalex.org/W1486843434","https://openalex.org/W1496636991","https://openalex.org/W1498314133","https://openalex.org/W1605107574","https://openalex.org/W1609907549","https://openalex.org/W1939872869","https://openalex.org/W1957448531","https://openalex.org/W1965645791","https://openalex.org/W1972407759","https://openalex.org/W1979775178","https://openalex.org/W1980881588","https://openalex.org/W1981324328","https://openalex.org/W1989528006","https://openalex.org/W1990171154","https://openalex.org/W1991623719","https://openalex.org/W2008746845","https://openalex.org/W2010323745","https://openalex.org/W2012623065","https://openalex.org/W2021089563","https://openalex.org/W2022472850","https://openalex.org/W2026329655","https://openalex.org/W2026368098","https://openalex.org/W2031260693","https://openalex.org/W2031456062","https://openalex.org/W2033619869","https://openalex.org/W2034136954","https://openalex.org/W2036746074","https://openalex.org/W2037284388","https://openalex.org/W2038056333","https://openalex.org/W2040232641","https://openalex.org/W2041419490","https://openalex.org/W2044950274","https://openalex.org/W2045625884","https://openalex.org/W2056235162","https://openalex.org/W2057431364","https://openalex.org/W2058252010","https://openalex.org/W2059440726","https://openalex.org/W2059851708","https://openalex.org/W2070807394","https://openalex.org/W2079720243","https://openalex.org/W2080802715","https://openalex.org/W2081466980","https://openalex.org/W2081609553","https://openalex.org/W2085965981","https://openalex.org/W2088153325","https://openalex.org/W2092392128","https://openalex.org/W2094480443","https://openalex.org/W2096180069","https://openalex.org/W2097385129","https://openalex.org/W2101803419","https://openalex.org/W2105779469","https://openalex.org/W2121186437","https://openalex.org/W2148905283","https://openalex.org/W2157057634","https://openalex.org/W2157906992","https://openalex.org/W2164154060","https://openalex.org/W2168469933","https://openalex.org/W2171301064","https://openalex.org/W2298397311","https://openalex.org/W2571172251","https://openalex.org/W2573466257","https://openalex.org/W2604395410","https://openalex.org/W2906664059","https://openalex.org/W2969215297","https://openalex.org/W4235678817","https://openalex.org/W4236267751","https://openalex.org/W4236455120","https://openalex.org/W4244948752","https://openalex.org/W4246012818","https://openalex.org/W4254860814","https://openalex.org/W4367314869"],"related_works":["https://openalex.org/W1972407759","https://openalex.org/W1939872869","https://openalex.org/W3159662915","https://openalex.org/W2610842277","https://openalex.org/W2782925432","https://openalex.org/W4407209301","https://openalex.org/W2924026601","https://openalex.org/W7165278012","https://openalex.org/W7218050829","https://openalex.org/W2007958722"],"abstract_inverted_index":{"Using":[0],"the":[1,22,26,30,52,68,100],"Multilevel":[2],"Model":[3],"of":[4,14,25,33,46,54],"Emotional":[5],"in":[6,58],"Organizations,":[7],"this":[8],"study":[9],"investigates":[10],"whether":[11],"managers\u2019":[12],"levels":[13],"social":[15,37,71,82,95],"intelligence":[16,38,83,96],"affect":[17,99],"employees\u2019":[18],"emotional":[19,23,34,40,73,76,101,105],"labor":[20,35,106],"and":[21,39,75,85,103,113],"climate":[24,41],"workplace.":[27],"In":[28],"addition,":[29],"mediating":[31],"effect":[32],"on":[36],"is":[42,91],"defined.":[43],"A":[44,60],"total":[45],"276":[47],"surveys":[48],"were":[49],"distributed":[50],"among":[51],"employees":[53],"a":[55],"chain":[56],"hotel":[57],"Istanbul.":[59],"structural":[61],"equality":[62],"modeling":[63],"was":[64],"used":[65],"to":[66],"explain":[67],"relationships":[69],"between":[70],"intelligence,":[72],"labor,":[74],"climate.":[77],"The":[78],"results":[79,112],"reveal":[80],"that":[81,94,104],"positively":[84],"significantly":[86],"affects":[87],"deep":[88],"acting.":[89],"It":[90],"also":[92],"shown":[93],"does":[97],"not":[98],"climate,":[102],"has":[107],"no":[108],"intermediary":[109],"role.":[110],"Practical":[111],"recommendations":[114],"are":[115],"thus":[116],"suggested":[117],"for":[118],"future":[119],"research.":[120]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2018,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2018-02-02T00:00:00"}