{"id":"https://openalex.org/W2779911477","doi":"https://doi.org/10.1016/j.ijhm.2017.12.007","title":"The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience","display_name":"The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience","publication_year":2017,"publication_date":"2017-12-23","ids":{"openalex":"https://openalex.org/W2779911477","doi":"https://doi.org/10.1016/j.ijhm.2017.12.007","mag":"2779911477"},"language":"en","primary_location":{"id":"doi:10.1016/j.ijhm.2017.12.007","doi":"https://doi.org/10.1016/j.ijhm.2017.12.007","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.ijhm.2017.12.007","pdf_url":null,"source":{"id":"https://openalex.org/S148599315","display_name":"International Journal of Hospitality Management","issn_l":"0278-4319","issn":["0278-4319","1873-4693"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Hospitality Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://stars.library.ucf.edu/scopus2015/7344","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077376116","display_name":"Bekir Bora Dedeo\u011flu","orcid":"https://orcid.org/0000-0002-0722-3392","observed_orcids":["https://orcid.org/0000-0002-0722-3392"]},"institutions":[{"id":"https://openalex.org/I1281109512","display_name":"Nev\u015fehir Hac\u0131 Bekta\u015f Veli University","ror":"https://ror.org/019jds967","country_code":"TR","type":"education","lineage":["https://openalex.org/I1281109512"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Bekir Bora Dedeoglu","raw_affiliation_strings":["Tourism Management, Tourism Faculty, Nevsehir HBV University, Nevsehir, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tourism Management, Tourism Faculty, Nevsehir HBV University, Nevsehir, Turkey","institution_ids":["https://openalex.org/I1281109512"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072609493","display_name":"Anil Bilgihan","orcid":"https://orcid.org/0000-0003-2770-9637","observed_orcids":["https://orcid.org/0000-0003-2770-9637"]},"institutions":[{"id":"https://openalex.org/I63772739","display_name":"Florida Atlantic University","ror":"https://ror.org/05p8w6387","country_code":"US","type":"education","lineage":["https://openalex.org/I63772739"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Anil Bilgihan","raw_affiliation_strings":["Department of Marketing, College of Business, Florida Atlantic University, Boca Raton, FL, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, College of Business, Florida Atlantic University, Boca Raton, FL, USA","institution_ids":["https://openalex.org/I63772739"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078413463","display_name":"Ben Haobin Ye","orcid":"https://orcid.org/0000-0001-5148-6117","observed_orcids":["https://orcid.org/0000-0001-5148-6117","https://orcid.org/0009-0006-7707-0842"]},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ben Haobin Ye","raw_affiliation_strings":["Department of Hospitality and Service Management School of Business, Sun Yat-sen University, Guangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Hospitality and Service Management School of Business, Sun Yat-sen University, Guangzhou, China","institution_ids":["https://openalex.org/I157773358"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070353298","display_name":"Piera Buonincontri","orcid":"https://orcid.org/0000-0002-8288-3454","observed_orcids":["https://orcid.org/0000-0002-8288-3454"]},"institutions":[{"id":"https://openalex.org/I4210140501","display_name":"Institute for Research on Innovation and Services for Development","ror":"https://ror.org/04vnwke91","country_code":"IT","type":"facility","lineage":["https://openalex.org/I4210140501","https://openalex.org/I4210155236"]},{"id":"https://openalex.org/I4210155236","display_name":"National Research Council","ror":"https://ror.org/04zaypm56","country_code":"IT","type":"nonprofit","lineage":["https://openalex.org/I4210155236"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Piera Buonincontri","raw_affiliation_strings":["Institute for Research on Innovation and Services for Development, National Research Council, Napoli, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute for Research on Innovation and Services for Development, National Research Council, Napoli, Italy","institution_ids":["https://openalex.org/I4210140501","https://openalex.org/I4210155236"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5049773475","display_name":"Fevzi Okumu\u015f","orcid":"https://orcid.org/0000-0001-8670-9720","observed_orcids":["https://orcid.org/0000-0001-8670-9720"]},"institutions":[{"id":"https://openalex.org/I106165777","display_name":"University of Central Florida","ror":"https://ror.org/036nfer12","country_code":"US","type":"education","lineage":["https://openalex.org/I106165777"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Fevzi Okumus","raw_affiliation_strings":["Tourism Management, Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tourism Management, Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, USA","institution_ids":["https://openalex.org/I106165777"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5077376116"],"corresponding_institution_ids":["https://openalex.org/I1281109512"],"apc_list":{"value":4270,"currency":"USD","value_usd":4270},"apc_paid":null,"fwci":26.7109,"has_fulltext":false,"cited_by_count":282,"citation_normalized_percentile":{"value":0.9949333,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"72","issue":null,"first_page":"10","last_page":"20"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.7705000042915344,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.7705000042915344,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.11069999635219574,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.08720000088214874,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/servicescape","display_name":"servicescape","score":0.8050000071525574},{"id":"https://openalex.org/keywords/hedonic-value","display_name":"hedonic value","score":0.8840000033378601},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.9150000214576721},{"id":"https://openalex.org/keywords/prior-experience","display_name":"prior experience","score":0.6679999828338623},{"id":"https://openalex.org/keywords/hotel-guests","display_name":"hotel guests","score":0.7900000214576721},{"id":"https://openalex.org/keywords/emotional-value","display_name":"emotional value","score":0.9900000095367432},{"id":"https://openalex.org/keywords/novelty-value","display_name":"novelty value","score":0.9909999966621399},{"id":"https://openalex.org/keywords/revisit-intention","display_name":"revisit intention","score":0.9549999833106995},{"id":"https://openalex.org/keywords/repeat-visitors","display_name":"repeat visitors","score":0.800000011920929},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.5429999828338623}],"concepts":[{"id":"https://openalex.org/C2776115432","wikidata":"https://www.wikidata.org/wiki/Q7455855","display_name":"Servicescape","level":3,"score":0.9678329229354858},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.7640719413757324},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6664853096008301},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.6121527552604675},{"id":"https://openalex.org/C2778738651","wikidata":"https://www.wikidata.org/wiki/Q16546687","display_name":"Novelty","level":2,"score":0.592575192451477},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5177599787712097},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.49241840839385986},{"id":"https://openalex.org/C2778023277","wikidata":"https://www.wikidata.org/wiki/Q321703","display_name":"Premise","level":2,"score":0.4788475036621094},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.45411279797554016},{"id":"https://openalex.org/C2781256819","wikidata":"https://www.wikidata.org/wiki/Q16828835","display_name":"Antecedent (behavioral psychology)","level":2,"score":0.4281313717365265},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3536461591720581},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.34010839462280273},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.10563117265701294},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10011202096939087},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08864882588386536},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.ijhm.2017.12.007","doi":"https://doi.org/10.1016/j.ijhm.2017.12.007","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.ijhm.2017.12.007","pdf_url":null,"source":{"id":"https://openalex.org/S148599315","display_name":"International Journal of Hospitality Management","issn_l":"0278-4319","issn":["0278-4319","1873-4693"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Hospitality Management","raw_type":"journal-article"},{"id":"pmh:oai:stars.library.ucf.edu:scopus2015-8343","doi":null,"is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/scopus2015/7344","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Scopus Export 2015-2019","raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:stars.library.ucf.edu:scopus2015-8343","doi":null,"is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/scopus2015/7344","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Scopus Export 2015-2019","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":149,"referenced_works":["https://openalex.org/W8706888","https://openalex.org/W54930839","https://openalex.org/W1495538285","https://openalex.org/W1511159926","https://openalex.org/W1536500119","https://openalex.org/W1545460766","https://openalex.org/W1573929263","https://openalex.org/W1574378514","https://openalex.org/W1581825945","https://openalex.org/W1602112707","https://openalex.org/W1605202291","https://openalex.org/W1606057964","https://openalex.org/W1607208425","https://openalex.org/W1607573915","https://openalex.org/W1627191216","https://openalex.org/W1665332082","https://openalex.org/W1750393761","https://openalex.org/W1777859530","https://openalex.org/W1965626835","https://openalex.org/W1966930701","https://openalex.org/W1968626930","https://openalex.org/W1969923320","https://openalex.org/W1970811284","https://openalex.org/W1971478281","https://openalex.org/W1972329976","https://openalex.org/W1974592558","https://openalex.org/W1974824710","https://openalex.org/W1977396735","https://openalex.org/W1978951846","https://openalex.org/W1979907230","https://openalex.org/W1981665264","https://openalex.org/W1981846743","https://openalex.org/W1983486822","https://openalex.org/W1984318133","https://openalex.org/W1984842352","https://openalex.org/W1985887266","https://openalex.org/W1991412648","https://openalex.org/W1992573185","https://openalex.org/W1994263489","https://openalex.org/W1995236966","https://openalex.org/W1999484661","https://openalex.org/W2000053027","https://openalex.org/W2000380427","https://openalex.org/W2001079258","https://openalex.org/W2008648341","https://openalex.org/W2013502477","https://openalex.org/W2015042596","https://openalex.org/W2017708394","https://openalex.org/W2018657152","https://openalex.org/W2019039045","https://openalex.org/W2020404051","https://openalex.org/W2024924955","https://openalex.org/W2025736968","https://openalex.org/W2031158702","https://openalex.org/W2031686141","https://openalex.org/W2037873754","https://openalex.org/W2038125955","https://openalex.org/W2038446658","https://openalex.org/W2040588704","https://openalex.org/W2040686047","https://openalex.org/W2041767207","https://openalex.org/W2044642361","https://openalex.org/W2045345365","https://openalex.org/W2046752514","https://openalex.org/W2047562908","https://openalex.org/W2048745818","https://openalex.org/W2049362416","https://openalex.org/W2049922571","https://openalex.org/W2050251515","https://openalex.org/W2050453051","https://openalex.org/W2055975776","https://openalex.org/W2057234628","https://openalex.org/W2057499480","https://openalex.org/W2060088852","https://openalex.org/W2063413703","https://openalex.org/W2068092663","https://openalex.org/W2071351034","https://openalex.org/W2078201769","https://openalex.org/W2078225305","https://openalex.org/W2078831478","https://openalex.org/W2080395579","https://openalex.org/W2083672014","https://openalex.org/W2084210691","https://openalex.org/W2085476181","https://openalex.org/W2087223943","https://openalex.org/W2087985989","https://openalex.org/W2090047554","https://openalex.org/W2091813255","https://openalex.org/W2092189139","https://openalex.org/W2092215967","https://openalex.org/W2093107196","https://openalex.org/W2095050257","https://openalex.org/W2096715534","https://openalex.org/W2098579733","https://openalex.org/W2106096361","https://openalex.org/W2111377626","https://openalex.org/W2115612291","https://openalex.org/W2118338381","https://openalex.org/W2119435353","https://openalex.org/W2122912498","https://openalex.org/W2128038119","https://openalex.org/W2128422767","https://openalex.org/W2128547968","https://openalex.org/W2131994649","https://openalex.org/W2133145231","https://openalex.org/W2136510125","https://openalex.org/W2144749179","https://openalex.org/W2145009679","https://openalex.org/W2148086614","https://openalex.org/W2148200585","https://openalex.org/W2148779437","https://openalex.org/W2149496450","https://openalex.org/W2150238850","https://openalex.org/W2153302356","https://openalex.org/W2153651948","https://openalex.org/W2154337053","https://openalex.org/W2162911345","https://openalex.org/W2165679391","https://openalex.org/W2165939511","https://openalex.org/W2167928518","https://openalex.org/W2181577639","https://openalex.org/W2181626672","https://openalex.org/W2231360075","https://openalex.org/W2300796873","https://openalex.org/W2305545847","https://openalex.org/W2331940983","https://openalex.org/W2333057539","https://openalex.org/W2417677980","https://openalex.org/W2461326452","https://openalex.org/W2467326775","https://openalex.org/W2500195330","https://openalex.org/W2512165287","https://openalex.org/W2573616360","https://openalex.org/W2574922426","https://openalex.org/W2582954627","https://openalex.org/W2736568984","https://openalex.org/W2751923902","https://openalex.org/W2751998548","https://openalex.org/W2763300530","https://openalex.org/W2770337528","https://openalex.org/W3034168351","https://openalex.org/W3123831027","https://openalex.org/W3127304173","https://openalex.org/W4234447552","https://openalex.org/W4243542639","https://openalex.org/W4247604413","https://openalex.org/W4249532312","https://openalex.org/W6630708016","https://openalex.org/W6829177700"],"related_works":["https://openalex.org/W1497655464","https://openalex.org/W1795069208","https://openalex.org/W4400655538","https://openalex.org/W2902133130","https://openalex.org/W2991063413","https://openalex.org/W2066138196","https://openalex.org/W2946151331","https://openalex.org/W2980999578","https://openalex.org/W7166314508","https://openalex.org/W3025253189"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":17},{"year":2025,"cited_by_count":33},{"year":2024,"cited_by_count":41},{"year":2023,"cited_by_count":49},{"year":2022,"cited_by_count":50},{"year":2021,"cited_by_count":38},{"year":2020,"cited_by_count":32},{"year":2019,"cited_by_count":16},{"year":2018,"cited_by_count":6}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2018-01-05T00:00:00"}