{"id":"https://openalex.org/W2777051013","doi":"https://doi.org/10.12662/2359-618xregea.v6i1/2.p131-144.2017","title":"GEST\u00c3O DA QUALIDADE EM SERVI\u00c7OS POR RESULTADOS E EFICI\u00caNCIA NA ADMINISTRA\u00c7\u00c3O P\u00daBLICA: UM ESTUDO DE CASO DE INDICADORES NO INSTITUTO NACIONAL DO SEGURO SOCIAL","display_name":"GEST\u00c3O DA QUALIDADE EM SERVI\u00c7OS POR RESULTADOS E EFICI\u00caNCIA NA ADMINISTRA\u00c7\u00c3O P\u00daBLICA: UM ESTUDO DE CASO DE INDICADORES NO INSTITUTO NACIONAL DO SEGURO SOCIAL","publication_year":2017,"publication_date":"2017-12-28","ids":{"openalex":"https://openalex.org/W2777051013","doi":"https://doi.org/10.12662/2359-618xregea.v6i1/2.p131-144.2017","mag":"2777051013"},"language":"pt","primary_location":{"id":"doi:10.12662/2359-618xregea.v6i1/2.p131-144.2017","doi":"https://doi.org/10.12662/2359-618xregea.v6i1/2.p131-144.2017","is_oa":true,"landing_page_url":"https://doi.org/10.12662/2359-618xregea.v6i1/2.p131-144.2017","pdf_url":"https://periodicos.unichristus.edu.br/gestao/article/download/1481/732","source":{"id":"https://openalex.org/S2737068574","display_name":"Revista Gest\u00e3o em An\u00e1lise","issn_l":"1984-7297","issn":["1984-7297","2359-618X"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310312185","host_organization_name":"Centro Universit\u00e1rio Christus","host_organization_lineage":["https://openalex.org/P4310312185"],"host_organization_lineage_names":["Centro Universit\u00e1rio Christus"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Gest\u00e3o em An\u00e1lise","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W2777051013"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://periodicos.unichristus.edu.br/gestao/article/download/1481/732","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072893139","display_name":"Vin\u00edcius Ab\u00edlio Martins","orcid":"https://orcid.org/0000-0002-5668-5518","observed_orcids":["https://orcid.org/0000-0002-5668-5518"]},"institutions":[{"id":"https://openalex.org/I193876067","display_name":"Universidade Estadual do Oeste do Paran\u00e1","ror":"https://ror.org/05ne20t07","country_code":"BR","type":"education","lineage":["https://openalex.org/I193876067"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Vinicius Abilio Martins","raw_affiliation_strings":["Universidade Estadual do Oeste do Paran\u00e1 (UNIOESTE)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Estadual do Oeste do Paran\u00e1 (UNIOESTE)","institution_ids":["https://openalex.org/I193876067"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004437425","display_name":"Jair Jeremias","orcid":"https://orcid.org/0000-0002-4803-4125","observed_orcids":["https://orcid.org/0000-0002-4803-4125"]},"institutions":[{"id":"https://openalex.org/I165972669","display_name":"Universidade Federal da Integra\u00e7\u00e3o Latino-Americana","ror":"https://ror.org/02gp35s66","country_code":"BR","type":"education","lineage":["https://openalex.org/I165972669"]},{"id":"https://openalex.org/I176838256","display_name":"Pontif\u00edcia Universidade Cat\u00f3lica do Paran\u00e1","ror":"https://ror.org/02x1vjk79","country_code":"BR","type":"education","lineage":["https://openalex.org/I176838256"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Jair Jeremias Junior","raw_affiliation_strings":["Pontif\u00edcia Universidade Cat\u00f3lica do Paran\u00e1 (PUC/PR) e Universidade Federal da Integra\u00e7\u00e3o Latino-Americana (UNILA)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Pontif\u00edcia Universidade Cat\u00f3lica do Paran\u00e1 (PUC/PR) e Universidade Federal da Integra\u00e7\u00e3o Latino-Americana (UNILA)","institution_ids":["https://openalex.org/I165972669","https://openalex.org/I176838256"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"6","issue":"1/2","first_page":"131","last_page":"131"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.4088999927043915,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.4088999927043915,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.25200000405311584,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.13259999454021454,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-administration-efficiency","display_name":"public administration efficiency","score":0.6200000047683716},{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"balanced scorecard","score":0.8190000057220459},{"id":"https://openalex.org/keywords/performance-indicators","display_name":"performance indicators","score":0.9190000295639038},{"id":"https://openalex.org/keywords/inss","display_name":"INSS","score":0.6019999980926514},{"id":"https://openalex.org/keywords/social-security-agency","display_name":"social security agency","score":0.7540000081062317},{"id":"https://openalex.org/keywords/staffing-levels","display_name":"staffing levels","score":0.6470000147819519},{"id":"https://openalex.org/keywords/length-of-service","display_name":"length of service","score":0.890999972820282},{"id":"https://openalex.org/keywords/public-sector-performance","display_name":"public sector performance","score":0.3919999897480011}],"concepts":[{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.750947117805481},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4615288972854614},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3659002184867859},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0667000412940979}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.12662/2359-618xregea.v6i1/2.p131-144.2017","doi":"https://doi.org/10.12662/2359-618xregea.v6i1/2.p131-144.2017","is_oa":true,"landing_page_url":"https://doi.org/10.12662/2359-618xregea.v6i1/2.p131-144.2017","pdf_url":"https://periodicos.unichristus.edu.br/gestao/article/download/1481/732","source":{"id":"https://openalex.org/S2737068574","display_name":"Revista Gest\u00e3o em An\u00e1lise","issn_l":"1984-7297","issn":["1984-7297","2359-618X"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310312185","host_organization_name":"Centro Universit\u00e1rio Christus","host_organization_lineage":["https://openalex.org/P4310312185"],"host_organization_lineage_names":["Centro Universit\u00e1rio Christus"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Gest\u00e3o em An\u00e1lise","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:c23461dd2b8d4573b1466f7476a608cb","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/c23461dd2b8d4573b1466f7476a608cb","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Revista Gest\u00e3o em An\u00e1lise, Vol 6, Iss 1/2, Pp 131-144 (2017)","raw_type":"article"},{"id":"pmh:oai:ojs.emnuvens.com.br:article/1481","doi":null,"is_oa":true,"landing_page_url":"https://diversitasjournal.com.br/diversitas_journal/article/view/1481","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"instacron:CHRISTUS","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.12662/2359-618xregea.v6i1/2.p131-144.2017","doi":"https://doi.org/10.12662/2359-618xregea.v6i1/2.p131-144.2017","is_oa":true,"landing_page_url":"https://doi.org/10.12662/2359-618xregea.v6i1/2.p131-144.2017","pdf_url":"https://periodicos.unichristus.edu.br/gestao/article/download/1481/732","source":{"id":"https://openalex.org/S2737068574","display_name":"Revista Gest\u00e3o em An\u00e1lise","issn_l":"1984-7297","issn":["1984-7297","2359-618X"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310312185","host_organization_name":"Centro Universit\u00e1rio Christus","host_organization_lineage":["https://openalex.org/P4310312185"],"host_organization_lineage_names":["Centro Universit\u00e1rio Christus"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Gest\u00e3o em An\u00e1lise","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2777051013.pdf","grobid_xml":"https://content.openalex.org/works/W2777051013.grobid-xml"},"referenced_works_count":9,"referenced_works":["https://openalex.org/W607126324","https://openalex.org/W1683742771","https://openalex.org/W1879108793","https://openalex.org/W2003689730","https://openalex.org/W2039424959","https://openalex.org/W2048329524","https://openalex.org/W2104769710","https://openalex.org/W2247288929","https://openalex.org/W2613295453"],"related_works":["https://openalex.org/W3157318197","https://openalex.org/W1541661639","https://openalex.org/W2611911436","https://openalex.org/W6980155933","https://openalex.org/W7028639959","https://openalex.org/W2984058328","https://openalex.org/W4390586475","https://openalex.org/W7155300462","https://openalex.org/W7027176953"],"abstract_inverted_index":{"O":[0],"objetivo":[1],"deste":[2],"estudo":[3],"\u00e9":[4],"avaliar":[5],"a":[6,27,65,135],"influ\u00eancia":[7],"da":[8,29,44,54,101],"quantidade":[9,30,138],"de":[10,15,24,31,36,40,61,69,75,77,106,120,122,139,142,144],"servidores":[11,32,140],"e":[12,33],"o":[13,34,118],"tempo":[14,35,143],"servi\u00e7o":[16,37,145],"sobre":[17],"indicadores":[18],"do":[19,73,86,96,152],"BSC.":[20,153],"Definiu-se":[21],"como":[22],"problema":[23],"pesquisa:":[25],"\u201cQual":[26],"rela\u00e7\u00e3o":[28],"nos":[38,150],"\u00edndices":[39,151],"desempenho":[41],"das":[42],"ag\u00eancias":[43,53],"Previd\u00eancia":[45,55],"Social?\u201d.":[46],"Os":[47],"dados":[48,72],"utilizados":[49],"referem-se":[50],"\u00e0s":[51],"17":[52],"Social":[56],"vinculadas":[57],"\u00e0":[58,94],"Ger\u00eancia":[59],"Executiva":[60],"Cascavel.":[62],"Elaboraram-se,":[63],"para":[64,90,99,109],"an\u00e1lise,":[66],"quatro":[67],"hip\u00f3teses":[68,130],"pesquisa.":[70],"Utilizaram-se":[71],"Plano":[74],"A\u00e7\u00e3o":[76],"cada":[78],"ag\u00eancia,":[79],"posteriormente":[80],"consolidados":[81],"em":[82],"planilha":[83],"eletr\u00f4nica.":[84],"Utilizou-se":[85],"software":[87],"SPSS":[88],"Statistics,":[89],"an\u00e1lises":[91],"estat\u00edsticas.":[92],"Procedeu-se":[93],"aplica\u00e7\u00e3o":[95],"reste":[97],"Shapiro-Wilk,":[98],"an\u00e1lise":[100,125],"normalidade,":[102],"por":[103],"se":[104],"tratar":[105],"teste":[107,119],"adequado":[108],"amostras":[110],"reduzidas":[111],"(n":[112],"<":[113],"30).":[114],"Ato":[115],"cont\u00ednuo,":[116],"efetuou-se":[117],"correla\u00e7\u00e3o":[121],"Spearman.":[123],"Da":[124],"dos":[126],"resultados,":[127],"todas":[128],"as":[129],"foram":[131],"refutadas,":[132],"indicando":[133],"que":[134],"varia\u00e7\u00e3o":[136],"na":[137],"ou":[141],"n\u00e3o":[146],"apresentam":[147],"mudan\u00e7as":[148],"significativas":[149]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-14T11:04:58.165337","created_date":"2018-01-05T00:00:00"}