{"id":"https://openalex.org/W2774825880","doi":"https://doi.org/10.1007/s11628-017-0352-7","title":"A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults","display_name":"A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults","publication_year":2017,"publication_date":"2017-12-08","ids":{"openalex":"https://openalex.org/W2774825880","doi":"https://doi.org/10.1007/s11628-017-0352-7","mag":"2774825880"},"language":"en","primary_location":{"id":"doi:10.1007/s11628-017-0352-7","doi":"https://doi.org/10.1007/s11628-017-0352-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11628-017-0352-7","pdf_url":null,"source":{"id":"https://openalex.org/S3409213","display_name":"Service Business","issn_l":"1862-8508","issn":["1862-8508","1862-8516"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Business","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051239840","display_name":"Suk Bong Choi","orcid":"https://orcid.org/0000-0001-8927-3985","observed_orcids":["https://orcid.org/0000-0001-8927-3985"]},"institutions":[{"id":"https://openalex.org/I197347611","display_name":"Korea University","ror":"https://ror.org/047dqcg40","country_code":"KR","type":"education","lineage":["https://openalex.org/I197347611"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Suk Bong Choi","raw_affiliation_strings":["College of Global Business, Korea University, 2511 Sejong-ro, Sejong City, 30019, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Global Business, Korea University, 2511 Sejong-ro, Sejong City, 30019, Republic of Korea","institution_ids":["https://openalex.org/I197347611"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090620057","display_name":"Jinmin Kim","orcid":"https://orcid.org/0000-0002-8881-365X","observed_orcids":["https://orcid.org/0000-0002-8881-365X"]},"institutions":[{"id":"https://openalex.org/I197347611","display_name":"Korea University","ror":"https://ror.org/047dqcg40","country_code":"KR","type":"education","lineage":["https://openalex.org/I197347611"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Jin Min Kim","raw_affiliation_strings":["College of Global Business, Korea University, 2511 Sejong-ro, Sejong City, 30019, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Global Business, Korea University, 2511 Sejong-ro, Sejong City, 30019, Republic of Korea","institution_ids":["https://openalex.org/I197347611"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5090620057"],"corresponding_institution_ids":["https://openalex.org/I197347611"],"apc_list":{"value":3190,"currency":"USD","value_usd":3190},"apc_paid":null,"fwci":3.5768,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.93260239,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":87,"max":98},"biblio":{"volume":"12","issue":"2","first_page":"403","last_page":"433"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7759000062942505,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7759000062942505,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.10329999774694443,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.048500001430511475,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-service-quality","display_name":"e-service quality","score":0.9900000095367432},{"id":"https://openalex.org/keywords/social-commerce","display_name":"social commerce","score":0.8500000238418579},{"id":"https://openalex.org/keywords/e-commerce-business-models","display_name":"e-commerce business models","score":0.9120000004768372},{"id":"https://openalex.org/keywords/kano-model","display_name":"Kano model","score":0.9160000085830688},{"id":"https://openalex.org/keywords/young-adults","display_name":"young adults","score":0.8479999899864197},{"id":"https://openalex.org/keywords/consumer-preferences","display_name":"consumer preferences","score":0.5339999794960022},{"id":"https://openalex.org/keywords/service-quality-improvement-strategy","display_name":"service quality improvement strategy","score":0.6309999823570251}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6475122570991516},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6332709789276123},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6100131869316101},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6059944033622742},{"id":"https://openalex.org/C33516993","wikidata":"https://www.wikidata.org/wiki/Q1068173","display_name":"Kano model","level":4,"score":0.5700148344039917},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5574122071266174},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5269378423690796},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.5021214485168457},{"id":"https://openalex.org/C2987325470","wikidata":"https://www.wikidata.org/wiki/Q327627","display_name":"Social commerce","level":3,"score":0.49671584367752075},{"id":"https://openalex.org/C31170391","wikidata":"https://www.wikidata.org/wiki/Q188619","display_name":"Hierarchy","level":2,"score":0.44672146439552307},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.41229650378227234},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3596336245536804},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.21869578957557678},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.17722371220588684},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.12735074758529663},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11770859360694885},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s11628-017-0352-7","doi":"https://doi.org/10.1007/s11628-017-0352-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11628-017-0352-7","pdf_url":null,"source":{"id":"https://openalex.org/S3409213","display_name":"Service Business","issn_l":"1862-8508","issn":["1862-8508","1862-8516"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Business","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0352-7","doi":null,"is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s11628-017-0352-7","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W191022760","https://openalex.org/W195845004","https://openalex.org/W198245858","https://openalex.org/W243646623","https://openalex.org/W292126353","https://openalex.org/W621983977","https://openalex.org/W1022915872","https://openalex.org/W1508402401","https://openalex.org/W1563791530","https://openalex.org/W1572145800","https://openalex.org/W1585155070","https://openalex.org/W1689771227","https://openalex.org/W1822004825","https://openalex.org/W1857675993","https://openalex.org/W1916270793","https://openalex.org/W1947085615","https://openalex.org/W1968207265","https://openalex.org/W1971684258","https://openalex.org/W1975694814","https://openalex.org/W1994118423","https://openalex.org/W2011633835","https://openalex.org/W2013386523","https://openalex.org/W2013667803","https://openalex.org/W2016539637","https://openalex.org/W2016863311","https://openalex.org/W2017776214","https://openalex.org/W2019883494","https://openalex.org/W2023483438","https://openalex.org/W2025906034","https://openalex.org/W2027737000","https://openalex.org/W2028809046","https://openalex.org/W2028885942","https://openalex.org/W2030180774","https://openalex.org/W2032094823","https://openalex.org/W2034067178","https://openalex.org/W2035626379","https://openalex.org/W2039327013","https://openalex.org/W2050453411","https://openalex.org/W2058438353","https://openalex.org/W2061260023","https://openalex.org/W2063940830","https://openalex.org/W2066704625","https://openalex.org/W2066914810","https://openalex.org/W2068411935","https://openalex.org/W2072348358","https://openalex.org/W2076572706","https://openalex.org/W2093761106","https://openalex.org/W2095006279","https://openalex.org/W2096848734","https://openalex.org/W2098440369","https://openalex.org/W2105329313","https://openalex.org/W2107838675","https://openalex.org/W2111995023","https://openalex.org/W2149749143","https://openalex.org/W2151694441","https://openalex.org/W2152735829","https://openalex.org/W2153184316","https://openalex.org/W2158264113","https://openalex.org/W2160251866","https://openalex.org/W2161742104","https://openalex.org/W2171355411","https://openalex.org/W2181734753","https://openalex.org/W2206777001","https://openalex.org/W2307744211","https://openalex.org/W2321738939","https://openalex.org/W2568214625","https://openalex.org/W2585206336","https://openalex.org/W2927973518","https://openalex.org/W3201848105","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2567135653","https://openalex.org/W2041503276","https://openalex.org/W4210629452","https://openalex.org/W2581611046","https://openalex.org/W2777337842","https://openalex.org/W2107177786","https://openalex.org/W2097329009","https://openalex.org/W2056918628","https://openalex.org/W7219996505","https://openalex.org/W2332293621"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":6},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2017-12-22T00:00:00"}