{"id":"https://openalex.org/W2771813261","doi":"https://doi.org/10.1016/j.procs.2017.11.394","title":"An Empirical Study on Customer Preference towards Payment Banks over Universal Banks in Delhi NCR","display_name":"An Empirical Study on Customer Preference towards Payment Banks over Universal Banks in Delhi NCR","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2771813261","doi":"https://doi.org/10.1016/j.procs.2017.11.394","mag":"2771813261"},"language":"en","primary_location":{"id":"doi:10.1016/j.procs.2017.11.394","doi":"https://doi.org/10.1016/j.procs.2017.11.394","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2017.11.394","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Computer Science","raw_type":"journal-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.1016/j.procs.2017.11.394","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Shalini Mittal","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I74885063","display_name":"Sharda University","ror":"https://ror.org/03b6ffh07","country_code":"IN","type":"education","lineage":["https://openalex.org/I74885063"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Shalini Mittal","raw_affiliation_strings":["School of Business Studies, Sharda University, Greater Noida, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business Studies, Sharda University, Greater Noida, India","institution_ids":["https://openalex.org/I74885063"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078073427","display_name":"Anoop Pant","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I74885063","display_name":"Sharda University","ror":"https://ror.org/03b6ffh07","country_code":"IN","type":"education","lineage":["https://openalex.org/I74885063"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Anoop Pant","raw_affiliation_strings":["School of Business Studies, Sharda University, Greater Noida, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business Studies, Sharda University, Greater Noida, India","institution_ids":["https://openalex.org/I74885063"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5053534426","display_name":"Shailesh Singh Bhadauria","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Shailesh Singh Bhadauria","raw_affiliation_strings":["The Smart Cube, Noida, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Smart Cube, Noida, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I74885063"],"apc_list":null,"apc_paid":null,"fwci":1.9906,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.87661777,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"122","issue":null,"first_page":"463","last_page":"470"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.8842999935150146,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.8842999935150146,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.06350000202655792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.01600000075995922,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/payment-banks","display_name":"payment banks","score":0.9990000128746033},{"id":"https://openalex.org/keywords/universal-banking","display_name":"universal banks","score":0.9919999837875366},{"id":"https://openalex.org/keywords/consumer-preferences","display_name":"consumer preferences","score":0.9879999756813049},{"id":"https://openalex.org/keywords/bank-selection","display_name":"bank selection","score":0.7089999914169312},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.7200000286102295},{"id":"https://openalex.org/keywords/reference-groups","display_name":"reference groups","score":0.972000002861023},{"id":"https://openalex.org/keywords/delhi-ncr","display_name":"Delhi NCR","score":0.6949999928474426}],"concepts":[{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.7912071347236633},{"id":"https://openalex.org/C185822510","wikidata":"https://www.wikidata.org/wiki/Q1956140","display_name":"Payment service provider","level":3,"score":0.6150004863739014},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5321497321128845},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.4748799204826355},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.46074143052101135},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.43429869413375854},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4193820357322693},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.36302390694618225},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3522483706474304},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.procs.2017.11.394","doi":"https://doi.org/10.1016/j.procs.2017.11.394","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2017.11.394","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Computer Science","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1016/j.procs.2017.11.394","doi":"https://doi.org/10.1016/j.procs.2017.11.394","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2017.11.394","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Computer Science","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W1971665948","https://openalex.org/W1977777040","https://openalex.org/W1979755600","https://openalex.org/W1981323806","https://openalex.org/W1995207740","https://openalex.org/W1999697037","https://openalex.org/W2006912789","https://openalex.org/W2014666433","https://openalex.org/W2020625361","https://openalex.org/W2022371117","https://openalex.org/W2022476284","https://openalex.org/W2029692979","https://openalex.org/W2055693517","https://openalex.org/W2058651578","https://openalex.org/W2059902999","https://openalex.org/W2060960921","https://openalex.org/W2070772575","https://openalex.org/W2070896463","https://openalex.org/W2092020365","https://openalex.org/W2093598301","https://openalex.org/W2098726953","https://openalex.org/W2110691539","https://openalex.org/W2128319316","https://openalex.org/W2138911059","https://openalex.org/W2146322026","https://openalex.org/W2150482479","https://openalex.org/W2252520487","https://openalex.org/W2330236026","https://openalex.org/W2441815658","https://openalex.org/W2586142013","https://openalex.org/W2906862988","https://openalex.org/W3021114100","https://openalex.org/W4239677523"],"related_works":["https://openalex.org/W6949457972","https://openalex.org/W7165640431","https://openalex.org/W4408077821","https://openalex.org/W7216779158","https://openalex.org/W4400467571","https://openalex.org/W4283814747","https://openalex.org/W7217702635","https://openalex.org/W4308415195","https://openalex.org/W4379912865","https://openalex.org/W3198549715"],"abstract_inverted_index":{"Indian":[0],"banking":[1,40,75],"is":[2,121,147],"witnessing":[3],"a":[4,167],"dynamic":[5],"phase":[6],"due":[7],"to":[8,30,33,38,55,65,73,125,165],"the":[9,17,27,79,106,109,113,156,162],"continuous":[10],"change":[11],"in":[12,88,143,149],"polices":[13],"of":[14,19,91,131,158],"RBI":[15,23],"and":[16,52,135],"government":[18],"India.":[20],"In":[21],"2015,":[22],"issued":[24],"licenses":[25],"for":[26,78,141],"first":[28],"time":[29],"11":[31],"entities":[32,46],"start":[34],"payment":[35,50,92,114,123,145],"banksin":[36],"order":[37],"improve":[39],"penetration.":[41],"Of":[42],"these":[43,69],"11,":[44],"three":[45],"have":[47],"started":[48],"their":[49],"banks":[51,70,93,96,124,146],"are":[53],"trying":[54],"woo":[56],"customers":[57,110,142],"through":[58],"technology":[59,64],"driven":[60],"services.":[61],"Riding":[62],"on":[63,84,161],"achieve":[66],"competitive":[67],"advantage,":[68],"will":[71],"aid":[72],"make":[74],"more":[76],"convenient":[77],"customers.":[80],"The":[81,102,129,152],"paper":[82,103,153],"focuses":[83],"assessing":[85],"customers\u2019":[86],"preference":[87],"using":[89,98],"services":[90,107],"over":[94],"universal":[95],"by":[97],"bivariate":[99],"correlation":[100],"analysis.":[101],"talks":[104],"about":[105],"that":[108],"prefer":[111],"from":[112],"banks.":[115],"It":[116],"also":[117],"captures":[118],"how":[119],"convenience/ease":[120],"helping":[122],"expand":[126],"customer":[127],"base.":[128],"role":[130],"educational":[132],"background,":[133],"occupation":[134],"age":[136],"group":[137],"as":[138],"deciding":[139],"factors":[140],"choosing":[144],"studied":[148],"this":[150],"paper.":[151],"further":[154],"studies":[155],"effect":[157],"reference":[159],"groups":[160],"customer\u2019s":[163],"decision":[164],"choose":[166],"bank.":[168]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2017-12-22T00:00:00"}