{"id":"https://openalex.org/W2766780918","doi":"https://doi.org/10.12788/jhm.2860","title":"Opportunities and Challenges for Improving the Patient Experience in the Acute and Post\u2013Acute Care Setting Using Patient Portals: The Patient's Perspective","display_name":"Opportunities and Challenges for Improving the Patient Experience in the Acute and Post\u2013Acute Care Setting Using Patient Portals: The Patient's Perspective","publication_year":2017,"publication_date":"2017-08-23","ids":{"openalex":"https://openalex.org/W2766780918","doi":"https://doi.org/10.12788/jhm.2860","mag":"2766780918","pmid":"https://pubmed.ncbi.nlm.nih.gov/29073310"},"language":"en","primary_location":{"id":"doi:10.12788/jhm.2860","doi":"https://doi.org/10.12788/jhm.2860","is_oa":true,"landing_page_url":"https://doi.org/10.12788/jhm.2860","pdf_url":"https://cdn.mdedge.com/files/s3fs-public/Document/November-2017/jhm012121012.pdf","source":{"id":"https://openalex.org/S193300644","display_name":"Journal of Hospital Medicine","issn_l":"1553-5592","issn":["1553-5592","1553-5606"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-d","doyens","jufo-1","medline","norway-1","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospital Medicine","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://cdn.mdedge.com/files/s3fs-public/Document/November-2017/jhm012121012.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048938359","display_name":"Anuj K. Dalal","orcid":"https://orcid.org/0000-0003-1431-2972","observed_orcids":["https://orcid.org/0000-0003-1431-2972"]},"institutions":[{"id":"https://openalex.org/I1283280774","display_name":"Brigham and Women's Hospital","ror":"https://ror.org/04b6nzv94","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I121934306","https://openalex.org/I1283280774","https://openalex.org/I48633490"]},{"id":"https://openalex.org/I136199984","display_name":"Harvard University","ror":"https://ror.org/03vek6s52","country_code":"US","type":"education","lineage":["https://openalex.org/I136199984"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Anuj K. Dalal","raw_affiliation_strings":["Brigham and Women's Hospital, Boston, Massachusetts","Harvard Medical School, Boston, Massachusetts"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Brigham and Women's Hospital, Boston, Massachusetts","institution_ids":["https://openalex.org/I1283280774"]},{"raw_affiliation_string":"Harvard Medical School, Boston, Massachusetts","institution_ids":["https://openalex.org/I136199984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036110536","display_name":"David Westfall Bates","orcid":"https://orcid.org/0000-0001-6268-1540","observed_orcids":["https://orcid.org/0000-0001-6268-1540","https://orcid.org/0000-0003-4850-2360","https://orcid.org/0000-0001-7438-9491","https://orcid.org/0000-0002-3105-156X","https://orcid.org/0000-0001-5440-6039"]},"institutions":[{"id":"https://openalex.org/I1283280774","display_name":"Brigham and Women's Hospital","ror":"https://ror.org/04b6nzv94","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I121934306","https://openalex.org/I1283280774","https://openalex.org/I48633490"]},{"id":"https://openalex.org/I136199984","display_name":"Harvard University","ror":"https://ror.org/03vek6s52","country_code":"US","type":"education","lineage":["https://openalex.org/I136199984"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David W. Bates","raw_affiliation_strings":["Brigham and Women's Hospital, Boston, Massachusetts","Harvard Medical School, Boston, Massachusetts"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Brigham and Women's Hospital, Boston, Massachusetts","institution_ids":["https://openalex.org/I1283280774"]},{"raw_affiliation_string":"Harvard Medical School, Boston, Massachusetts","institution_ids":["https://openalex.org/I136199984"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101818201","display_name":"Sarah Collins","orcid":"https://orcid.org/0000-0002-3602-9783","observed_orcids":["https://orcid.org/0000-0002-3602-9783","https://orcid.org/0000-0002-5202-5336"]},"institutions":[{"id":"https://openalex.org/I1283280774","display_name":"Brigham and Women's Hospital","ror":"https://ror.org/04b6nzv94","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I121934306","https://openalex.org/I1283280774","https://openalex.org/I48633490"]},{"id":"https://openalex.org/I136199984","display_name":"Harvard University","ror":"https://ror.org/03vek6s52","country_code":"US","type":"education","lineage":["https://openalex.org/I136199984"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sarah Collins","raw_affiliation_strings":["Brigham and Women's Hospital, Boston, Massachusetts","Harvard Medical School, Boston, Massachusetts","Partners Healthcare System, Wellesley, Massachusetts"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Brigham and Women's Hospital, Boston, Massachusetts","institution_ids":["https://openalex.org/I1283280774"]},{"raw_affiliation_string":"Harvard Medical School, Boston, Massachusetts","institution_ids":["https://openalex.org/I136199984"]},{"raw_affiliation_string":"Partners Healthcare System, Wellesley, Massachusetts","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5048938359"],"corresponding_institution_ids":["https://openalex.org/I1283280774","https://openalex.org/I136199984"],"apc_list":{"value":3400,"currency":"USD","value_usd":3400},"apc_paid":null,"fwci":3.7621,"has_fulltext":true,"cited_by_count":15,"citation_normalized_percentile":{"value":0.93216828,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"12","issue":"12","first_page":"1012","last_page":"1016"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.8300999999046326,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.8300999999046326,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.15479999780654907,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10737","display_name":"Health Literacy and Information Accessibility","score":0.00139999995008111,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-portals","display_name":"patient portals","score":0.9900000095367432},{"id":"https://openalex.org/keywords/patient-experience","display_name":"patient experience","score":0.996999979019165},{"id":"https://openalex.org/keywords/acute-care","display_name":"acute care","score":0.9580000042915344},{"id":"https://openalex.org/keywords/post-acute-care","display_name":"post-acute care","score":0.9869999885559082},{"id":"https://openalex.org/keywords/patient-centered-care","display_name":"patient-centered care","score":0.8019999861717224},{"id":"https://openalex.org/keywords/cognitive-support","display_name":"cognitive support","score":0.777999997138977},{"id":"https://openalex.org/keywords/patient-and-family-empowerment","display_name":"patient and family empowerment","score":0.8709999918937683},{"id":"https://openalex.org/keywords/patient-engagement","display_name":"patient engagement","score":0.6140000224113464},{"id":"https://openalex.org/keywords/health-information-technology","display_name":"health information technology","score":0.6320000290870667}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.9237833023071289},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6507434248924255},{"id":"https://openalex.org/C2781385661","wikidata":"https://www.wikidata.org/wiki/Q4677918","display_name":"Acute care","level":3,"score":0.5399219393730164},{"id":"https://openalex.org/C2780358146","wikidata":"https://www.wikidata.org/wiki/Q5908738","display_name":"Hospital medicine","level":2,"score":0.5246696472167969},{"id":"https://openalex.org/C177713679","wikidata":"https://www.wikidata.org/wiki/Q679690","display_name":"Intensive care medicine","level":1,"score":0.49587711691856384},{"id":"https://openalex.org/C2780860654","wikidata":"https://www.wikidata.org/wiki/Q7144993","display_name":"Patient-centered care","level":3,"score":0.4884118437767029},{"id":"https://openalex.org/C2777896191","wikidata":"https://www.wikidata.org/wiki/Q22907655","display_name":"Patient experience","level":3,"score":0.4783039689064026},{"id":"https://openalex.org/C2989236134","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Patient care","level":2,"score":0.47449517250061035},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.4718760550022125},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.38750243186950684},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.24833816289901733},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.22194626927375793},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.21866807341575623},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0}],"mesh":[{"descriptor_ui":"D000072638","descriptor_name":"Patient Portals","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":true},{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D010358","descriptor_name":"Patient Participation","qualifier_ui":"Q000523","qualifier_name":"psychology","is_major_topic":true},{"descriptor_ui":"D011209","descriptor_name":"Power, Psychological","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D018802","descriptor_name":"Patient-Centered Care","qualifier_ui":"Q000379","qualifier_name":"methods","is_major_topic":false},{"descriptor_ui":"D019467","descriptor_name":"Subacute Care","qualifier_ui":"Q000379","qualifier_name":"methods","is_major_topic":true}],"locations_count":2,"locations":[{"id":"doi:10.12788/jhm.2860","doi":"https://doi.org/10.12788/jhm.2860","is_oa":true,"landing_page_url":"https://doi.org/10.12788/jhm.2860","pdf_url":"https://cdn.mdedge.com/files/s3fs-public/Document/November-2017/jhm012121012.pdf","source":{"id":"https://openalex.org/S193300644","display_name":"Journal of Hospital Medicine","issn_l":"1553-5592","issn":["1553-5592","1553-5606"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-d","doyens","jufo-1","medline","norway-1","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospital Medicine","raw_type":"journal-article"},{"id":"pmid:29073310","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/29073310","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of hospital medicine","raw_type":"Journal Article"}],"best_oa_location":{"id":"doi:10.12788/jhm.2860","doi":"https://doi.org/10.12788/jhm.2860","is_oa":true,"landing_page_url":"https://doi.org/10.12788/jhm.2860","pdf_url":"https://cdn.mdedge.com/files/s3fs-public/Document/November-2017/jhm012121012.pdf","source":{"id":"https://openalex.org/S193300644","display_name":"Journal of Hospital Medicine","issn_l":"1553-5592","issn":["1553-5592","1553-5606"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-d","doyens","jufo-1","medline","norway-1","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospital Medicine","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":0.9789000153541565,"display_name":"Good health and well-being"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2766780918.pdf","grobid_xml":"https://content.openalex.org/works/W2766780918.grobid-xml"},"referenced_works_count":40,"referenced_works":["https://openalex.org/W1597504464","https://openalex.org/W1601161243","https://openalex.org/W1797349358","https://openalex.org/W1884436451","https://openalex.org/W1935516634","https://openalex.org/W1951043355","https://openalex.org/W1964065820","https://openalex.org/W2037859676","https://openalex.org/W2052484807","https://openalex.org/W2059762275","https://openalex.org/W2079648480","https://openalex.org/W2085803852","https://openalex.org/W2100343164","https://openalex.org/W2110492869","https://openalex.org/W2111799524","https://openalex.org/W2114369119","https://openalex.org/W2133023740","https://openalex.org/W2137375853","https://openalex.org/W2139121045","https://openalex.org/W2144241099","https://openalex.org/W2163905364","https://openalex.org/W2197226128","https://openalex.org/W2237603069","https://openalex.org/W2289343308","https://openalex.org/W2326864018","https://openalex.org/W2414458209","https://openalex.org/W2431053090","https://openalex.org/W2438215314","https://openalex.org/W2442987627","https://openalex.org/W2460791253","https://openalex.org/W2461785963","https://openalex.org/W2473261239","https://openalex.org/W2507021259","https://openalex.org/W2516603207","https://openalex.org/W2522972212","https://openalex.org/W2580137077","https://openalex.org/W2592458205","https://openalex.org/W2615157123","https://openalex.org/W2971886931","https://openalex.org/W4235620596"],"related_works":["https://openalex.org/W2461785963","https://openalex.org/W2761728711","https://openalex.org/W2969233659","https://openalex.org/W2626609393","https://openalex.org/W2786845518","https://openalex.org/W2941786233","https://openalex.org/W6960183379","https://openalex.org/W3003231008","https://openalex.org/W2940482281","https://openalex.org/W2911329340"],"abstract_inverted_index":{"Efforts":[0],"to":[1,36,50,114,124],"improve":[2],"the":[3,30,53,89,92,118,126],"patient":[4,18,48,58,84,122],"experience":[5,59],"are":[6],"increasingly":[7],"focusing":[8],"on":[9],"engaging":[10],"patients":[11,110],"and":[12,32,55,71,82,85,96,111,116,128],"their":[13],"\"care":[14],"partners\"":[15],"by":[16,29,63,101],"using":[17,64],"portals.":[19],"The":[20],"Acute":[21],"Care":[22],"Patient":[23],"Portal":[24],"Task":[25],"Force":[26],"was":[27],"supported":[28],"Gordon":[31],"Betty":[33],"Moore":[34],"Foundation":[35],"convene":[37],"a":[38],"national":[39],"meeting":[40],"of":[41,45,91,121],"an":[42],"interdisciplinary":[43],"group":[44],"stakeholders,":[46],"including":[47],"advocates,":[49],"consider":[51],"how":[52],"acute":[54,127],"postacute":[56,129],"care":[57,130],"can":[60],"be":[61],"improved":[62],"patient-facing":[65],"technologies.":[66],"We":[67],"identified":[68],"key":[69],"opportunities":[70],"challenges":[72],"for":[73],"enhancing":[74],"cognitive":[75],"support,":[76],"promoting":[77],"respect":[78],"while":[79],"maintaining":[80],"boundaries,":[81],"facilitating":[83],"family":[86,112],"empowerment":[87],"through":[88],"lens":[90],"patient.":[93],"Institutions,":[94],"clinicians,":[95],"vendors":[97],"would":[98],"benefit":[99],"tremendously":[100],"considering":[102],"these":[103],"3":[104],"patient-centered":[105],"themes":[106],"when":[107],"partnering":[108],"with":[109],"advisors":[113],"implement":[115],"realize":[117],"full":[119],"potential":[120],"portals":[123],"enhance":[125],"experience.":[131]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":2}],"updated_date":"2026-11-06T12:05:46.655746","created_date":"2017-11-10T00:00:00"}
