{"id":"https://openalex.org/W2765409602","doi":null,"title":"Total quality management dimensions and SME performance: A quantitative approach","display_name":"Total quality management dimensions and SME performance: A quantitative approach","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2765409602","mag":"2765409602"},"language":"en","primary_location":{"id":"pmh:oai:repo.uum.edu.my:15791","doi":null,"is_oa":true,"landing_page_url":"https://repo.uum.edu.my/id/eprint/15791/1/2_IPBJ_Vol.7_1_21-35_2015.pdf","pdf_url":"http://repo.uum.edu.my/15791/1/2_IPBJ_Vol.7_1_21-35_2015.pdf","source":{"id":"https://openalex.org/S4306400886","display_name":"Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I65079550","host_organization_name":"Universiti Malaysia Perlis","host_organization_lineage":["https://openalex.org/I65079550"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://repo.uum.edu.my/15791/1/2_IPBJ_Vol.7_1_21-35_2015.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045493048","display_name":"Rubina Jabeen","orcid":"https://orcid.org/0000-0003-2555-9647","observed_orcids":["https://orcid.org/0000-0003-2555-9647"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rubina Jabeen","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-2555-9647","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072816077","display_name":"Aliyu Mukhtar Shehu","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Aliyu Mukhtar Shehu","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103346070","display_name":"Rosli Mahmood","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rosli Mahmood","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5053106469","display_name":"Abdu Ja\u2019afaru Bambale","orcid":"https://orcid.org/0000-0002-5064-0829","observed_orcids":["https://orcid.org/0000-0002-5064-0829"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Abdu Ja\u2019afaru Bambale","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-5064-0829","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6707,"has_fulltext":true,"cited_by_count":8,"citation_normalized_percentile":{"value":0.84722678,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9940000176429749},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.9049999713897705},{"id":"https://openalex.org/keywords/firm-performance","display_name":"firm performance","score":0.9200000166893005},{"id":"https://openalex.org/keywords/managerial-leadership","display_name":"managerial leadership","score":0.9980000257492065},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.9940000176429749},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":0.9100000262260437},{"id":"https://openalex.org/keywords/punjab-pakistan","display_name":"Punjab, Pakistan","score":0.8700000047683716}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.8598151206970215},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.7162532806396484},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5553087592124939},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5127678513526917},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.4402995705604553},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.43774768710136414},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.42612335085868835},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3437349200248718},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3268733620643616},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21700727939605713},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1859203279018402},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.155127614736557},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.14186277985572815},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.077416330575943},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:repo.uum.edu.my:15791","doi":null,"is_oa":true,"landing_page_url":"https://repo.uum.edu.my/id/eprint/15791/1/2_IPBJ_Vol.7_1_21-35_2015.pdf","pdf_url":"http://repo.uum.edu.my/15791/1/2_IPBJ_Vol.7_1_21-35_2015.pdf","source":{"id":"https://openalex.org/S4306400886","display_name":"Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I65079550","host_organization_name":"Universiti Malaysia Perlis","host_organization_lineage":["https://openalex.org/I65079550"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"mag:2765409602","doi":null,"is_oa":false,"landing_page_url":"http://repo.uum.edu.my/15791/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:repo.uum.edu.my:15791","doi":null,"is_oa":true,"landing_page_url":"https://repo.uum.edu.my/id/eprint/15791/1/2_IPBJ_Vol.7_1_21-35_2015.pdf","pdf_url":"http://repo.uum.edu.my/15791/1/2_IPBJ_Vol.7_1_21-35_2015.pdf","source":{"id":"https://openalex.org/S4306400886","display_name":"Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I65079550","host_organization_name":"Universiti Malaysia Perlis","host_organization_lineage":["https://openalex.org/I65079550"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.48510000109672546,"display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2765409602.pdf","grobid_xml":"https://content.openalex.org/works/W2765409602.grobid-xml"},"referenced_works_count":31,"referenced_works":["https://openalex.org/W602229323","https://openalex.org/W1041534704","https://openalex.org/W1495325734","https://openalex.org/W1516418778","https://openalex.org/W1531031857","https://openalex.org/W1538845858","https://openalex.org/W1540237454","https://openalex.org/W1925456857","https://openalex.org/W1962313498","https://openalex.org/W1968472118","https://openalex.org/W1968881302","https://openalex.org/W1987373038","https://openalex.org/W2001771780","https://openalex.org/W2014029124","https://openalex.org/W2025780403","https://openalex.org/W2050089120","https://openalex.org/W2050222430","https://openalex.org/W2054969094","https://openalex.org/W2059575377","https://openalex.org/W2067710709","https://openalex.org/W2068262904","https://openalex.org/W2081016106","https://openalex.org/W2091753528","https://openalex.org/W2099054346","https://openalex.org/W2113706037","https://openalex.org/W2129277862","https://openalex.org/W2157350559","https://openalex.org/W2159178015","https://openalex.org/W2168644432","https://openalex.org/W2461067292","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W7024955185","https://openalex.org/W7111051000","https://openalex.org/W2314944231","https://openalex.org/W4295018430","https://openalex.org/W4411951554","https://openalex.org/W4299916939","https://openalex.org/W7097304382","https://openalex.org/W2946431716","https://openalex.org/W2948385630","https://openalex.org/W1966374608"],"abstract_inverted_index":{"The":[0,69],"objective":[1],"of":[2,17,25,82],"this":[3,50],"study":[4,19,51],"is":[5],"to":[6,21,91],"measure":[7],"the":[8,23,35,38,47,85],"relationship":[9,39,94],"between":[10,40],"some":[11,30],"TQM":[12,26,41],"dimensions":[13,42],"and":[14,27,43,88],"business":[15,80,92],"performance":[16,44,81,93],"SMEs.The":[18],"seeks":[20],"advance":[22],"understanding":[24],"also":[28],"resolves":[29],"controversies":[31],"that":[32,72],"appear":[33],"in":[34,58],"literature":[36],"concerning":[37],"relationship.Using":[45],"questionnaire,":[46],"data":[48],"for":[49,67],"was":[52,65],"drawn":[53],"from":[54],"367":[55],"SMEs":[56],"operating":[57],"Punjab,":[59],"Pakistan.Structural":[60],"equation":[61],"modeling":[62],"(SEM)":[63],"technique":[64],"used":[66],"analysis.":[68],"findings":[70],"indicate":[71],"management":[73],"leadership":[74],"has":[75],"a":[76],"significant":[77],"effect":[78],"on":[79],"SMEs,":[83],"whereas,":[84],"customer":[86],"focus":[87],"continuous":[89],"improvement":[90],"were":[95],"found":[96],"not":[97],"significant.":[98]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2017-11-10T00:00:00"}