{"id":"https://openalex.org/W2762719945","doi":null,"title":"L\u2019effet de la qualit\u00e9 per\u00e7ue sur la satisfaction des usagers a l\u2019\u00e9gard du service public: cas de la caisse nationale des assurances sociales (c.n.a.s)","display_name":"L\u2019effet de la qualit\u00e9 per\u00e7ue sur la satisfaction des usagers a l\u2019\u00e9gard du service public: cas de la caisse nationale des assurances sociales (c.n.a.s)","publication_year":2017,"publication_date":"2017-01-15","ids":{"openalex":"https://openalex.org/W2762719945","mag":"2762719945"},"language":"fr","primary_location":{"id":"mag:2762719945","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/11343","pdf_url":null,"source":{"id":"https://openalex.org/S4306528115","display_name":"Revue Alg\u00e9rienne d'Economie et de Management","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Revue Alg\u00e9rienne d'Economie et de Management","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090414019","display_name":"Sihem Labair","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sihem Labair","raw_affiliation_strings":["C.N.A.S, Sidi Bel Abbes"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"C.N.A.S, Sidi Bel Abbes","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112623232","display_name":"Amel Graa","orcid":"https://orcid.org/0000-0002-9593-2446","observed_orcids":["https://orcid.org/0000-0002-9593-2446"]},"institutions":[{"id":"https://openalex.org/I4210125514","display_name":"Universit\u00e9 Djilali de Sidi Bel Abb\u00e8s","ror":"https://ror.org/0378szg41","country_code":"DZ","type":"education","lineage":["https://openalex.org/I4210125514"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"Amel Graa","raw_affiliation_strings":["Facult\u00e9 des sciences \u00e9conomiques, commerciales et de gestion Universit\u00e9 Djillali LIABES, Sidi Bel Abb\u00e8s"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Facult\u00e9 des sciences \u00e9conomiques, commerciales et de gestion Universit\u00e9 Djillali LIABES, Sidi Bel Abb\u00e8s","institution_ids":["https://openalex.org/I4210125514"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021660213","display_name":"Abdelmajid Azzine","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210125514","display_name":"Universit\u00e9 Djilali de Sidi Bel Abb\u00e8s","ror":"https://ror.org/0378szg41","country_code":"DZ","type":"education","lineage":["https://openalex.org/I4210125514"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"Abdelmajid Azzine","raw_affiliation_strings":["Universit\u00e9 Djillali Liabes, Sidi Bel Abbes,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universit\u00e9 Djillali Liabes, Sidi Bel Abbes,","institution_ids":["https://openalex.org/I4210125514"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.19562984,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"8","issue":"1","first_page":"22","last_page":"34"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.005100000184029341,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perceived-quality","display_name":"perceived quality","score":0.8510000109672546},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.9020000100135803},{"id":"https://openalex.org/keywords/public-service-quality","display_name":"public service quality","score":0.8199999928474426},{"id":"https://openalex.org/keywords/social-security","display_name":"social security","score":0.5699999928474426},{"id":"https://openalex.org/keywords/public-service-evaluation","display_name":"public service evaluation","score":0.5490000247955322}],"concepts":[{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4507071375846863}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2762719945","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/11343","pdf_url":null,"source":{"id":"https://openalex.org/S4306528115","display_name":"Revue Alg\u00e9rienne d'Economie et de Management","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Revue Alg\u00e9rienne d'Economie et de Management","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4400573610","https://openalex.org/W3200563499","https://openalex.org/W139713734","https://openalex.org/W4385328912","https://openalex.org/W2998308183","https://openalex.org/W3104017457","https://openalex.org/W3208654406","https://openalex.org/W2153582478","https://openalex.org/W2737342135","https://openalex.org/W7168066717"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-09-21T07:43:02.447757","created_date":"2017-10-20T00:00:00"}
