{"id":"https://openalex.org/W2761587361","doi":null,"title":"CPA\u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0646\u0648\u0639\u064a\u0629 \u0644\u0642\u064a\u0627\u0633 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629 \u2013 \u062f\u0631\u0627\u0633\u0629 \u0645\u064a\u062f\u0627\u0646\u064a\u0629 \u0644\u0640","display_name":"CPA\u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0646\u0648\u0639\u064a\u0629 \u0644\u0642\u064a\u0627\u0633 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629 \u2013 \u062f\u0631\u0627\u0633\u0629 \u0645\u064a\u062f\u0627\u0646\u064a\u0629 \u0644\u0640","publication_year":2014,"publication_date":"2014-12-31","ids":{"openalex":"https://openalex.org/W2761587361","mag":"2761587361"},"language":"ar","primary_location":{"id":"mag:2761587361","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/8996","pdf_url":null,"source":{"id":"https://openalex.org/S4306518501","display_name":"les cahiers du mecas","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"les cahiers du mecas","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088585810","display_name":"\u0623\u0648\u0644\u0627\u062f \u062d\u064a\u0645\u0648\u062f\u0629 \u0639\u0628\u062f \u0627\u0644\u0644\u0637\u064a\u0641","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I114564095","display_name":"University of Ouargla","ror":"https://ror.org/05amrd548","country_code":"DZ","type":"education","lineage":["https://openalex.org/I114564095"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"\u0639\u0628\u062f\u0627\u0644\u0644\u0637\u064a\u0641 \u0623\u0648\u0644\u0627\u062f\u062d\u064a\u0645\u0648\u062f\u0629","raw_affiliation_strings":["\u062c\u0627\u0645\u0639\u0629 \u0642\u0627\u0635\u062f\u064a \u0645\u0631\u0628\u0627\u062d- \u0648\u0631\u0642\u0644\u0629"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u062c\u0627\u0645\u0639\u0629 \u0642\u0627\u0635\u062f\u064a \u0645\u0631\u0628\u0627\u062d- \u0648\u0631\u0642\u0644\u0629","institution_ids":["https://openalex.org/I114564095"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060526535","display_name":"\u0645\u0635\u0637\u0641\u0649 \u0637\u0648\u064a\u0637\u064a","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3129390127","display_name":"University of Bouira","ror":"https://ror.org/00vsxg936","country_code":"DZ","type":"education","lineage":["https://openalex.org/I3129390127"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"\u0645\u0635\u0637\u0641\u0649 \u0637\u0648\u064a\u0637\u064a","raw_affiliation_strings":["\u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0628\u0648\u064a\u0631\u0629 - \u0627\u0644\u062c\u0632\u0627\u0626\u0631"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0628\u0648\u064a\u0631\u0629 - \u0627\u0644\u062c\u0632\u0627\u0626\u0631","institution_ids":["https://openalex.org/I3129390127"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015323081","display_name":"\u0646\u0635\u0631 \u0627\u0644\u062f\u064a\u0646 \u0634\u0631\u064a\u0641","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I233209018","display_name":"University of Abou Bekr Belka\u00efd","ror":"https://ror.org/00jsjm362","country_code":"DZ","type":"education","lineage":["https://openalex.org/I233209018"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"\u0646\u0635\u0631\u0627\u0644\u062f\u064a\u0646 \u0634\u0631\u064a\u0641","raw_affiliation_strings":["\u062c\u0627\u0645\u0639\u0629 \u0623\u0628\u0648 \u0628\u0643\u0631 \u0628\u0644\u0642\u0627\u064a\u062f"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u062c\u0627\u0645\u0639\u0629 \u0623\u0628\u0648 \u0628\u0643\u0631 \u0628\u0644\u0642\u0627\u064a\u062f","institution_ids":["https://openalex.org/I233209018"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.49430863,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"10","issue":"1","first_page":"374","last_page":"395"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.0019000000320374966,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.578000009059906},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.9800000190734863},{"id":"https://openalex.org/keywords/quality-dimensions","display_name":"quality dimensions","score":0.4390000104904175},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.492000013589859},{"id":"https://openalex.org/keywords/bank-customers","display_name":"bank customers","score":0.39800000190734863}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.34744131565093994}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2761587361","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/8996","pdf_url":null,"source":{"id":"https://openalex.org/S4306518501","display_name":"les cahiers du mecas","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"les cahiers du mecas","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2914049361","https://openalex.org/W2770051225","https://openalex.org/W4411835098","https://openalex.org/W2591622108","https://openalex.org/W3033849275","https://openalex.org/W4411839443","https://openalex.org/W4411775567","https://openalex.org/W2761261899","https://openalex.org/W4226383865","https://openalex.org/W2786667846"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2017-10-20T00:00:00"}
