{"id":"https://openalex.org/W2746714865","doi":"https://doi.org/10.18420/ecscw2017-14","title":"Bots Mind the Social-technical Gap","display_name":"Bots Mind the Social-technical Gap","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2746714865","doi":"https://doi.org/10.18420/ecscw2017-14","mag":"2746714865"},"language":"en","primary_location":{"id":"pmh:oai:pure.tue.nl:openaire/3fcfc365-9d02-46b4-b660-926a6ec66238","doi":null,"is_oa":true,"landing_page_url":"https://research.tue.nl/en/publications/3fcfc365-9d02-46b4-b660-926a6ec66238","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},"volume":null,"type":"conference-paper","indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research.tue.nl/en/publications/3fcfc365-9d02-46b4-b660-926a6ec66238","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003227858","display_name":"Minha Lee","orcid":"https://orcid.org/0000-0002-7990-9035","observed_orcids":["https://orcid.org/0000-0002-7990-9035"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Lee, Minha","raw_affiliation_strings":["Human Technology Interaction"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Human Technology Interaction","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083714323","display_name":"LE Lily Frank","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Frank, Lily","raw_affiliation_strings":["Philosophy & Ethics"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Philosophy & Ethics","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055669421","display_name":"Femke Beute","orcid":"https://orcid.org/0000-0002-4767-0648","observed_orcids":["https://orcid.org/0000-0002-4767-0648"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Beute, Femke","raw_affiliation_strings":["Human Technology Interaction"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Human Technology Interaction","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054894304","display_name":"Yvonne A. W. de Kort","orcid":"https://orcid.org/0000-0002-8127-397X","observed_orcids":["https://orcid.org/0000-0002-8127-397X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"de Kort, Yvonne","raw_affiliation_strings":["Human Technology Interaction"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Human Technology Interaction","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006886273","display_name":"Wijnand A. IJsselsteijn","orcid":"https://orcid.org/0000-0001-6856-9269","observed_orcids":["https://orcid.org/0000-0001-6856-9269"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ijsselsteijn, Wijnand","raw_affiliation_strings":["Human Technology Interaction"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Human Technology Interaction","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.6635,"has_fulltext":true,"cited_by_count":15,"citation_normalized_percentile":{"value":0.94575856,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11058","display_name":"Ethics in Business and Education","score":0.8179000020027161,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11058","display_name":"Ethics in Business and Education","score":0.8179000020027161,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.11580000072717667,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.013500000350177288,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbots","display_name":"chatbots","score":0.5950000286102295},{"id":"https://openalex.org/keywords/mobile-workers","display_name":"mobile workers","score":0.8859999775886536},{"id":"https://openalex.org/keywords/ethical-dilemmas","display_name":"ethical dilemmas","score":0.8299999833106995},{"id":"https://openalex.org/keywords/messaging-apps","display_name":"messaging apps","score":0.6600000262260437},{"id":"https://openalex.org/keywords/workplace-ethics","display_name":"workplace ethics","score":0.6819999814033508},{"id":"https://openalex.org/keywords/ethical-communication","display_name":"ethical communication","score":0.5490000247955322},{"id":"https://openalex.org/keywords/moral-support","display_name":"moral support","score":0.7760000228881836},{"id":"https://openalex.org/keywords/communication-platforms","display_name":"communication platforms","score":0.375},{"id":"https://openalex.org/keywords/human-robot-interaction","display_name":"human-robot interaction","score":0.4740000069141388}],"concepts":[{"id":"https://openalex.org/C100776233","wikidata":"https://www.wikidata.org/wiki/Q2532492","display_name":"Bridge (graph theory)","level":2,"score":0.7750795483589172},{"id":"https://openalex.org/C139569457","wikidata":"https://www.wikidata.org/wiki/Q1666223","display_name":"Intermediary","level":2,"score":0.6624875068664551},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.5697520971298218},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4407818913459778},{"id":"https://openalex.org/C186967261","wikidata":"https://www.wikidata.org/wiki/Q5082128","display_name":"Mobile device","level":2,"score":0.4263719916343689},{"id":"https://openalex.org/C95491727","wikidata":"https://www.wikidata.org/wiki/Q992968","display_name":"Mobile telephony","level":3,"score":0.41029149293899536},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3959566354751587},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3269655108451843},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2697809934616089},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.24546796083450317},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16510534286499023},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.1323268711566925},{"id":"https://openalex.org/C2781307350","wikidata":"https://www.wikidata.org/wiki/Q6887221","display_name":"Mobile radio","level":2,"score":0.10164251923561096},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09640273451805115},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0}],"mesh":[],"locations_count":9,"locations":[{"id":"pmh:oai:pure.tue.nl:openaire/3fcfc365-9d02-46b4-b660-926a6ec66238","doi":null,"is_oa":true,"landing_page_url":"https://research.tue.nl/en/publications/3fcfc365-9d02-46b4-b660-926a6ec66238","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:866652","doi":null,"is_oa":false,"landing_page_url":"http://library.tue.nl/csp/dare/LinkToRepository.csp?recordnumber=866652","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"pmh:881006","doi":null,"is_oa":false,"landing_page_url":"http://library.tue.nl/csp/dare/LinkToRepository.csp?recordnumber=881006","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"pmh:oai:library.tue.nl:866652","doi":null,"is_oa":false,"landing_page_url":"http://repository.tue.nl/866652","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"pmh:oai:library.tue.nl:881006","doi":null,"is_oa":false,"landing_page_url":"http://repository.tue.nl/881006","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"pmh:tue:oai:library.tue.nl:866652","doi":null,"is_oa":false,"landing_page_url":"http://repository.tue.nl/866652","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/other"},{"id":"pmh:tue:oai:library.tue.nl:881006","doi":null,"is_oa":false,"landing_page_url":"http://repository.tue.nl/881006","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/other"},{"id":"pmh:tue:oai:pure.tue.nl:publications/3fcfc365-9d02-46b4-b660-926a6ec66238","doi":null,"is_oa":true,"landing_page_url":"https://research.tue.nl/nl/publications/3fcfc365-9d02-46b4-b660-926a6ec66238","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom, 35 - 54","raw_type":"info:eu-repo/semantics/conferencepaper"},{"id":"doi:10.18420/ecscw2017-14","doi":"https://doi.org/10.18420/ecscw2017-14","is_oa":true,"landing_page_url":"https://doi.org/10.18420/ecscw2017-14","pdf_url":null,"source":{"id":"https://openalex.org/S7407052918","display_name":"Gesellschaft f\u00fcr Informatik (GI)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210134436","host_organization_name":"German Informatics Society","host_organization_lineage":["https://openalex.org/I4210134436"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"pmh:oai:pure.tue.nl:openaire/3fcfc365-9d02-46b4-b660-926a6ec66238","doi":null,"is_oa":true,"landing_page_url":"https://research.tue.nl/en/publications/3fcfc365-9d02-46b4-b660-926a6ec66238","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W13080471","https://openalex.org/W1549671171","https://openalex.org/W1588245831","https://openalex.org/W1983826652","https://openalex.org/W1992346930","https://openalex.org/W2001393217","https://openalex.org/W2026132328","https://openalex.org/W2029511299","https://openalex.org/W2040215936","https://openalex.org/W2044950274","https://openalex.org/W2051566254","https://openalex.org/W2059135316","https://openalex.org/W2073746123","https://openalex.org/W2091579301","https://openalex.org/W2100372777","https://openalex.org/W2113525204","https://openalex.org/W2139464545","https://openalex.org/W2161466446","https://openalex.org/W2166863031","https://openalex.org/W2254575643","https://openalex.org/W2289030476","https://openalex.org/W2295687471","https://openalex.org/W2344781816","https://openalex.org/W2462222117","https://openalex.org/W2546705944","https://openalex.org/W2685093231","https://openalex.org/W2891973309"],"related_works":["https://openalex.org/W2884117957","https://openalex.org/W3164819160","https://openalex.org/W6922411797","https://openalex.org/W2747954815","https://openalex.org/W6922820079","https://openalex.org/W4412205822","https://openalex.org/W3033994619","https://openalex.org/W7093321248","https://openalex.org/W3157550627","https://openalex.org/W2940599641"],"abstract_inverted_index":{"Mobile":[0],"workers":[1,37,49],"experience":[2],"the":[3,73,83],"social-technical":[4],"gap":[5,74],"when":[6],"moral":[7,54,80,91],"dilemmas":[8],"occur":[9],"on":[10,20,68],"communication":[11,57,84],"platforms,":[12],"and":[13,82],"technology":[14],"cannot":[15],"adapt":[16],"to":[17],"social":[18],"contexts":[19],"ethical":[21,39],"matters.":[22],"On":[23],"messaging":[24],"applications,":[25],"bots":[26,63],"are":[27],"non-human":[28],"team":[29],"members":[30],"and/or":[31],"assistants":[32],"that":[33,50],"can":[34],"aid":[35],"mobile":[36,48,76],"manage":[38],"challenges.":[40],"We":[41,59],"present":[42],"excerpts":[43],"from":[44],"qualitative":[45],"interviews":[46],"with":[47],"illuminate":[51],"examples":[52],"of":[53,87],"challenges":[55],"across":[56],"channels.":[58,70],"then":[60],"discuss":[61],"how":[62],"may":[64],"be":[65],"helpful":[66],"intermediaries":[67],"these":[69],"Bots":[71],"bridge":[72],"between":[75],"workers\u2019":[77],"need":[78],"for":[79],"support":[81],"medium\u2019s":[85],"incapability":[86],"having":[88],"an":[89],"intentionally":[90],"stance.":[92]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2017-08-31T00:00:00"}
