{"id":"https://openalex.org/W2741948969","doi":null,"title":"E-government Skills Identification and Development: Toward a Staged-Based User-Centric Approach for Developing Countries","display_name":"E-government Skills Identification and Development: Toward a Staged-Based User-Centric Approach for Developing Countries","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2741948969","mag":"2741948969"},"language":"en","primary_location":{"id":"mag:2741948969","doi":null,"is_oa":false,"landing_page_url":"http://apjis.or.kr/pdf/MIS020-001-1.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2764789169","display_name":"Asia Pacific Journal of Information Systems","issn_l":"2288-5404","issn":["2288-5404","2288-6818"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","kci-registered","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4362724912","host_organization_name":"The Korea Society of Management Information Systems","host_organization_lineage":["https://openalex.org/P4362724912"],"host_organization_lineage_names":["The Korea Society of Management Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Asia Pacific Journal of Information Systems","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028044571","display_name":"Gohar F. Khan","orcid":"https://orcid.org/0000-0003-2784-0918","observed_orcids":["https://orcid.org/0000-0003-2784-0918"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gohar F. Khan","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-2784-0918","affiliations":[]},{"author_position":"middle","author":{"id":null,"display_name":"\uc774\ucca0","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\uc774\ucca0","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066900752","display_name":"\ub178\uc7ac\uc815","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\ub178\uc7ac\uc815","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5000573870","display_name":"\ubb38\uc815\ud6c8","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\ubb38\uc815\ud6c8","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":37.1938,"has_fulltext":false,"cited_by_count":65,"citation_normalized_percentile":{"value":0.99579653,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"20","issue":"1","first_page":"1","last_page":"31"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.001500000013038516,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12338","display_name":"Digital literacy in education","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.7860000133514404},{"id":"https://openalex.org/keywords/e-skills","display_name":"e-skills","score":0.9800000190734863},{"id":"https://openalex.org/keywords/computer-and-information-literacy","display_name":"ICT literacy","score":0.722000002861023},{"id":"https://openalex.org/keywords/user-centric-approach","display_name":"user-centric approach","score":0.7829999923706055},{"id":"https://openalex.org/keywords/skill-identification","display_name":"skill identification","score":0.597000002861023},{"id":"https://openalex.org/keywords/skill-development","display_name":"skill development","score":0.6700000166893005},{"id":"https://openalex.org/keywords/developing-countries","display_name":"developing countries","score":0.6700000166893005}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6062070727348328},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5857561826705933},{"id":"https://openalex.org/C60641444","wikidata":"https://www.wikidata.org/wiki/Q841602","display_name":"Delphi method","level":2,"score":0.5525868535041809},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5219094753265381},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.49118492007255554},{"id":"https://openalex.org/C83864248","wikidata":"https://www.wikidata.org/wiki/Q177323","display_name":"Developing country","level":2,"score":0.48741844296455383},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.4741353690624237},{"id":"https://openalex.org/C47177190","wikidata":"https://www.wikidata.org/wiki/Q207137","display_name":"Curriculum","level":2,"score":0.45700111985206604},{"id":"https://openalex.org/C121426985","wikidata":"https://www.wikidata.org/wiki/Q591763","display_name":"Private sector","level":2,"score":0.4543069005012512},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4483543336391449},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4265730381011963},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.42485401034355164},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4115757346153259},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3678096532821655},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.21417155861854553},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19858622550964355},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.19115111231803894},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.14578115940093994},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.08254820108413696},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2741948969","doi":null,"is_oa":false,"landing_page_url":"http://apjis.or.kr/pdf/MIS020-001-1.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2764789169","display_name":"Asia Pacific Journal of Information Systems","issn_l":"2288-5404","issn":["2288-5404","2288-6818"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","kci-registered","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4362724912","host_organization_name":"The Korea Society of Management Information Systems","host_organization_lineage":["https://openalex.org/P4362724912"],"host_organization_lineage_names":["The Korea Society of Management Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Asia Pacific Journal of Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6164000034332275,"id":"https://metadata.un.org/sdg/4","display_name":"Quality education"},{"score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W89024258","https://openalex.org/W140046518","https://openalex.org/W646433918","https://openalex.org/W1495253673","https://openalex.org/W1963879048","https://openalex.org/W1969334360","https://openalex.org/W1978129464","https://openalex.org/W1985453879","https://openalex.org/W1986439365","https://openalex.org/W1989841161","https://openalex.org/W1995270073","https://openalex.org/W1998808883","https://openalex.org/W1999706509","https://openalex.org/W2002826359","https://openalex.org/W2007367842","https://openalex.org/W2028596961","https://openalex.org/W2030483670","https://openalex.org/W2039075209","https://openalex.org/W2040814058","https://openalex.org/W2043819158","https://openalex.org/W2056604038","https://openalex.org/W2061576799","https://openalex.org/W2064608208","https://openalex.org/W2066187816","https://openalex.org/W2086801590","https://openalex.org/W2087252496","https://openalex.org/W2098877474","https://openalex.org/W2101241669","https://openalex.org/W2106096361","https://openalex.org/W2118817222","https://openalex.org/W2123024197","https://openalex.org/W2124049460","https://openalex.org/W2125009468","https://openalex.org/W2125440921","https://openalex.org/W2127299059","https://openalex.org/W2150929043","https://openalex.org/W2152340553","https://openalex.org/W2153607561","https://openalex.org/W2161868727","https://openalex.org/W2329395632","https://openalex.org/W2566196582","https://openalex.org/W3006405313"],"related_works":["https://openalex.org/W2242862572","https://openalex.org/W4244831777","https://openalex.org/W4254307544","https://openalex.org/W2600480159","https://openalex.org/W2403805923","https://openalex.org/W2048242852","https://openalex.org/W3143440505","https://openalex.org/W2246100722","https://openalex.org/W4414061397","https://openalex.org/W7018169627"],"abstract_inverted_index":{"One":[0],"of":[1,5,14,19,29,55,61,82,92,125,144,153,159,183,217,235],"the":[2,26,42,52,58,80,147,154,194,215],"prominent":[3],"challenges":[4],"e-government":[6,20,30,83,118,126,145,232],"identified":[7],"in":[8,113,211,225,233],"developing":[9,212],"countries":[10,24],"is":[11,33,95],"low":[12],"level":[13],"ICT":[15],"literacy":[16],"and":[17,37,72,88,109,116,127,131,139,204,208,227],"skills":[18,100,185],"users.":[21],"For":[22],"those":[23],"at":[25],"nascent":[27],"stage":[28],"development,":[31,84],"it":[32],"crucial":[34],"to":[35,79,128,190],"identify":[36],"provide":[38],"e-skills":[39,70,137,160,169],"needed":[40],"from":[41],"demand":[43],"side.":[44],"However,":[45],"prior":[46],"research":[47,219],"has":[48],"mostly":[49],"focused":[50],"on":[51,142],"supply":[53],"side":[54,60],"e-skills,":[56],"ignoring":[57],"consumption":[59,173],"e-skills.":[62,192,236],"In":[63],"addition,":[64],"no":[65],"user":[66],"centric":[67],"approach":[68,135],"for":[69,74,102,136,171,202,231],"identification":[71,138],"development":[73,140],"e-service":[75,172],"consumption,":[76],"with":[77],"respect":[78],"stages":[81,143],"have":[85],"been":[86],"proposed":[87],"validated.":[89],"The":[90],"purpose":[91],"this":[93,218],"article":[94],"thus":[96],"to:":[97],"1)":[98],"Identify":[99],"required":[101,170],"e-services":[103],"utilization":[104],"by":[105],"all":[106],"participants-citizens,":[107],"public,":[108],"private":[110],"sector":[111],"employees-involved":[112],"G2C,":[114],"G2B,":[115],"G2E":[117],"relationships":[119],"respectively;":[120],"assuming":[121],"they":[122,178],"are":[123,174],"consumers":[124],"2)":[129],"Propose":[130],"validate":[132],"an":[133],"user-centric":[134],"based":[141],"utilizing":[146],"Delphi":[148],"method.":[149],"As":[150],"a":[151,156,180,199],"result":[152],"study,":[155],"comprehensive":[157],"list":[158],"(N":[161],"=":[162],"81)":[163],"was":[164],"generated.":[165],"We":[166],"found":[167],"that":[168,186],"not":[175],"merely":[176],"technical;":[177],"include":[179],"wide":[181],"variety":[182],"related":[184],"can":[187,196],"be":[188],"applied":[189],"enhancing":[191],"Therefore,":[193],"findings":[195,216],"serve":[197],"as":[198],"standard":[200],"curriculum":[201],"training":[203],"educating":[205],"both":[206],"citizens":[207],"government":[209],"employees":[210],"countries.":[213],"Moreover,":[214],"may":[220],"also":[221],"facilitate":[222],"international":[223],"organizations":[224],"indentifying":[226],"measuring":[228],"citizens\u2019":[229],"readiness":[230],"terms":[234]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":8},{"year":2015,"cited_by_count":11},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":10},{"year":2012,"cited_by_count":5}],"updated_date":"2026-11-03T10:50:19.383937","created_date":"2017-08-08T00:00:00"}