{"id":"https://openalex.org/W2738220152","doi":null,"title":"User experience rating scales with 7, 11, or 101 points: does it matter?","display_name":"User experience rating scales with 7, 11, or 101 points: does it matter?","publication_year":2017,"publication_date":"2017-02-01","ids":{"openalex":"https://openalex.org/W2738220152","mag":"2738220152"},"language":"en","primary_location":{"id":"mag:2738220152","doi":null,"is_oa":false,"landing_page_url":"https://dl.acm.org/citation.cfm?id=3122117","pdf_url":null,"source":{"id":"https://openalex.org/S2764421260","display_name":"Journal of Usability Studies archive","issn_l":"1931-3357","issn":["1931-3357"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","norway-1","poland-20","russia-white-list-3"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of Usability Studies archive","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021856635","display_name":"James R. Lewis","orcid":"https://orcid.org/0000-0002-3295-5392","observed_orcids":["https://orcid.org/0000-0002-3295-5392"]},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"James R. Lewis","raw_affiliation_strings":["IBM Corp. Boca Raton, FL"],"raw_orcid":"https://orcid.org/0000-0002-3295-5392","affiliations":[{"raw_affiliation_string":"IBM Corp. Boca Raton, FL","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050891911","display_name":"O\u011fuzhan Erdin\u00e7","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I197185219","display_name":"Istanbul K\u00fclt\u00fcr University","ror":"https://ror.org/05jvrwv37","country_code":"TR","type":"education","lineage":["https://openalex.org/I197185219"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"O\u011fuzhan Erdin\u00e7","raw_affiliation_strings":["Istanbul Kultur University, Department of Industrial Engineering, Istanbul, Turkey#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Istanbul Kultur University, Department of Industrial Engineering, Istanbul, Turkey#TAB#","institution_ids":["https://openalex.org/I197185219"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.1811,"has_fulltext":false,"cited_by_count":34,"citation_normalized_percentile":{"value":0.8855661,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"12","issue":"2","first_page":"73","last_page":"91"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10467","display_name":"Psychometric Methodologies and Testing","score":0.8335000276565552,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10467","display_name":"Psychometric Methodologies and Testing","score":0.8335000276565552,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.08449999988079071,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11539","display_name":"Survey Methodology and Nonresponse","score":0.045899998396635056,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-experience","display_name":"user experience","score":0.6690000295639038},{"id":"https://openalex.org/keywords/rating-scales","display_name":"rating scales","score":0.6930000185966492},{"id":"https://openalex.org/keywords/visual-analog-scale","display_name":"visual analogue scale","score":0.7580000162124634},{"id":"https://openalex.org/keywords/likert-type-items","display_name":"Likert-type items","score":0.7730000019073486},{"id":"https://openalex.org/keywords/number-of-response-options","display_name":"number of response options","score":0.9419999718666077},{"id":"https://openalex.org/keywords/psychometric-properties","display_name":"psychometric properties","score":0.9150000214576721},{"id":"https://openalex.org/keywords/reliability-statistics","display_name":"reliability statistics","score":0.925000011920929},{"id":"https://openalex.org/keywords/concurrent-validity","display_name":"concurrent validity","score":0.9919999837875366},{"id":"https://openalex.org/keywords/questionnaire-design","display_name":"questionnaire design","score":0.5189999938011169}],"concepts":[{"id":"https://openalex.org/C105776082","wikidata":"https://www.wikidata.org/wiki/Q617473","display_name":"Likert scale","level":2,"score":0.8509750366210938},{"id":"https://openalex.org/C14184104","wikidata":"https://www.wikidata.org/wiki/Q1362526","display_name":"Visual analogue scale","level":2,"score":0.6726834774017334},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6633093357086182},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5764541625976562},{"id":"https://openalex.org/C83849319","wikidata":"https://www.wikidata.org/wiki/Q7295720","display_name":"Rating scale","level":2,"score":0.544124186038971},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5213859677314758},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5010511875152588},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.47434985637664795},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.4487798810005188},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.43100735545158386},{"id":"https://openalex.org/C171606756","wikidata":"https://www.wikidata.org/wiki/Q506132","display_name":"Psychometrics","level":2,"score":0.41238364577293396},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.20582759380340576},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.17635083198547363},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.16953164339065552},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.14881747961044312},{"id":"https://openalex.org/C1862650","wikidata":"https://www.wikidata.org/wiki/Q186005","display_name":"Physical therapy","level":1,"score":0.1313391923904419},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.08452510833740234},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2738220152","doi":null,"is_oa":false,"landing_page_url":"https://dl.acm.org/citation.cfm?id=3122117","pdf_url":null,"source":{"id":"https://openalex.org/S2764421260","display_name":"Journal of Usability Studies archive","issn_l":"1931-3357","issn":["1931-3357"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","norway-1","poland-20","russia-white-list-3"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of Usability Studies archive","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":54,"referenced_works":["https://openalex.org/W19399978","https://openalex.org/W78994562","https://openalex.org/W191739304","https://openalex.org/W1481275473","https://openalex.org/W1564749549","https://openalex.org/W1830466783","https://openalex.org/W1974432571","https://openalex.org/W1984314602","https://openalex.org/W1985697256","https://openalex.org/W1985816353","https://openalex.org/W1987628471","https://openalex.org/W1995392185","https://openalex.org/W1996333894","https://openalex.org/W1996489153","https://openalex.org/W1998265429","https://openalex.org/W2000312273","https://openalex.org/W2000988011","https://openalex.org/W2003150015","https://openalex.org/W2004777133","https://openalex.org/W2009266297","https://openalex.org/W2015447119","https://openalex.org/W2016979653","https://openalex.org/W2021321064","https://openalex.org/W2023754385","https://openalex.org/W2025823035","https://openalex.org/W2035707873","https://openalex.org/W2037057633","https://openalex.org/W2037939612","https://openalex.org/W2047339729","https://openalex.org/W2051196560","https://openalex.org/W2053175782","https://openalex.org/W2064475745","https://openalex.org/W2069724740","https://openalex.org/W2072133687","https://openalex.org/W2074765809","https://openalex.org/W2097720576","https://openalex.org/W2107153119","https://openalex.org/W2107692961","https://openalex.org/W2111712572","https://openalex.org/W2128550182","https://openalex.org/W2139953723","https://openalex.org/W2147145155","https://openalex.org/W2149941633","https://openalex.org/W2160221265","https://openalex.org/W2285687272","https://openalex.org/W2313569764","https://openalex.org/W2315541032","https://openalex.org/W2322662230","https://openalex.org/W2329790277","https://openalex.org/W2329873992","https://openalex.org/W2329930013","https://openalex.org/W2332991197","https://openalex.org/W2498359012","https://openalex.org/W2741911961"],"related_works":["https://openalex.org/W2999823265","https://openalex.org/W2979877233","https://openalex.org/W2285687272","https://openalex.org/W4392362487","https://openalex.org/W6925329071","https://openalex.org/W7048430015","https://openalex.org/W7100828459","https://openalex.org/W1892873180","https://openalex.org/W4392791177","https://openalex.org/W2513654055"],"abstract_inverted_index":{"There":[0,52,193],"is":[1,53,80,113],"a":[2,71,75,78,81,90],"large":[3],"body":[4],"of":[5,10,14,106,123,141,160,168,202,220],"work":[6],"on":[7,58,67,109],"the":[8,11,25,85,107,110,120,124,155,158,169,174,181,190,198,218,237],"topic":[9],"optimal":[12],"number":[13],"response":[15],"options":[16],"to":[17,34,73,89,137,186,228,234,244],"use":[18,105,219],"in":[19,36,99,157,197],"multipoint":[20,240],"items.":[21,192,225],"The":[22,104],"takeaways":[23],"from":[24,173],"literature":[26,57,238],"are":[27,64,96,242],"not":[28,184,210],"completely":[29],"consistent,":[30],"most":[31],"likely":[32],"due":[33],"variation":[35],"measurement":[37,129,214,229],"contexts":[38],"(e.g.,":[39,47,164],"clinical,":[40],"market":[41],"research,":[42],"psychology)":[43],"and":[44,144,149,154,166,177,204],"optimization":[45],"criteria":[46],"reliability,":[48],"validity,":[49],"sensitivity,":[50],"ease-of-use).":[51],"also":[54],"considerable":[55],"research":[56],"visual":[59],"analog":[60],"scales":[61],"(VAS),":[62],"which":[63,68],"endpoint-anchored":[65],"lines":[66],"respondents":[69],"place":[70],"mark":[72],"provide":[74],"rating.":[76],"Typically,":[77],"VAS":[79,125,156,170,182,224],"10-cm":[82],"line":[83],"with":[84,189,217],"marked":[86],"position":[87],"converted":[88],"101-point":[91],"scale":[92],"(0-100).\r\n\r\nMultipoint":[93],"rating":[94],"items":[95,143,153,241],"widely":[97],"employed":[98],"user":[100],"experience":[101],"(UX)":[102],"research.":[103],"VAS,":[108],"other":[111],"hand,":[112],"relatively":[114],"rare.":[115],"It":[116],"seems":[117],"possible":[118],"that":[119],"continuous":[121],"structure":[122],"could":[126],"offer":[127],"some":[128],"advantages.":[130],"Our":[131],"objective":[132],"for":[133],"this":[134],"study":[135],"was":[136],"compare":[138],"psychometric":[139,200],"properties":[140,201],"individual":[142],"multiitem":[145],"questionnaires":[146],"using":[147],"7-":[148],"11-point":[150,178],"Likert-type":[151],"agreement":[152],"context":[159],"UX":[161],"research.\r\n\r\nSome":[162],"characteristics":[163],"means":[165],"correlations)":[167],"were":[171,194],"different":[172],"Likert-style":[175,191],"(7-":[176],"items),":[179],"so":[180],"does":[183],"appear":[185],"be":[187],"interchangeable":[188],"no":[195],"differences":[196],"classical":[199],"reliability":[203],"concurrent":[205],"validity.":[206],"Thus,":[207],"we":[208],"did":[209],"find":[211],"any":[212],"particular":[213],"advantage":[215],"associated":[216],"7-point,":[221],"11-point,":[222],"or":[223],"With":[226],"regard":[227],"properties,":[230],"it":[231],"doesn't":[232],"seem":[233],"matter":[235],"(but":[236],"suggests":[239],"easier":[243],"use).":[245]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1}],"updated_date":"2026-10-03T13:16:28.481748","created_date":"2017-07-31T00:00:00"}