{"id":"https://openalex.org/W2737030433","doi":"https://doi.org/10.52423/bujab.v1i2.9628","title":"PERSEPSI KONSUMEN TERHADAP KUALITAS LAYANAN DALAM MENGGUNAKAN JASA WIFI SPEEDY (Studi Pada Pengguna Hotspot di Area Kantor PT. Telekomunikasi Cabang Kendari)","display_name":"PERSEPSI KONSUMEN TERHADAP KUALITAS LAYANAN DALAM MENGGUNAKAN JASA WIFI SPEEDY (Studi Pada Pengguna Hotspot di Area Kantor PT. Telekomunikasi Cabang Kendari)","publication_year":2016,"publication_date":"2016-11-10","ids":{"openalex":"https://openalex.org/W2737030433","doi":"https://doi.org/10.52423/bujab.v1i2.9628","mag":"2737030433"},"language":"en","primary_location":{"id":"doi:10.52423/bujab.v1i2.9628","doi":"https://doi.org/10.52423/bujab.v1i2.9628","is_oa":true,"landing_page_url":"https://doi.org/10.52423/bujab.v1i2.9628","pdf_url":null,"source":{"id":"https://openalex.org/S4210232308","display_name":"Business UHO Jurnal Administrasi Bisnis","issn_l":"2503-1406","issn":["2503-1406"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I35304288","host_organization_name":"Universitas Halu Oleo","host_organization_lineage":["https://openalex.org/I35304288"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business UHO: Jurnal Administrasi Bisnis","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.52423/bujab.v1i2.9628","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049927275","display_name":"Muh Thamrin Gama","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I35304288","display_name":"Universitas Halu Oleo","ror":"https://ror.org/02j4mf075","country_code":"ID","type":"education","lineage":["https://openalex.org/I35304288"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Muh Thamrin Gama","raw_affiliation_strings":["Universitas Halu Oleo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Halu Oleo","institution_ids":["https://openalex.org/I35304288"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039844894","display_name":"Arifin Utha","orcid":"https://orcid.org/0009-0009-0760-7394","observed_orcids":["https://orcid.org/0009-0009-0760-7394"]},"institutions":[{"id":"https://openalex.org/I35304288","display_name":"Universitas Halu Oleo","ror":"https://ror.org/02j4mf075","country_code":"ID","type":"education","lineage":["https://openalex.org/I35304288"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Arifin Utha","raw_affiliation_strings":["Universitas Halu Oleo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Halu Oleo","institution_ids":["https://openalex.org/I35304288"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017012098","display_name":"Mustakim Mustakim","orcid":"https://orcid.org/0000-0001-8459-7200","observed_orcids":["https://orcid.org/0000-0001-8459-7200","https://orcid.org/0000-0002-6634-3722","https://orcid.org/0009-0002-9076-3177"]},"institutions":[{"id":"https://openalex.org/I35304288","display_name":"Universitas Halu Oleo","ror":"https://ror.org/02j4mf075","country_code":"ID","type":"education","lineage":["https://openalex.org/I35304288"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Mustakim Mustakim","raw_affiliation_strings":["Universitas Halu Oleo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Halu Oleo","institution_ids":["https://openalex.org/I35304288"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I35304288"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"1","issue":"2","first_page":"430","last_page":"430"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9628999829292297,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9628999829292297,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.03269999846816063,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.9570000171661377},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9950000047683716},{"id":"https://openalex.org/keywords/internet-service-providers","display_name":"internet service providers","score":0.5590000152587891},{"id":"https://openalex.org/keywords/telecommunications-services","display_name":"telecommunications services","score":0.6539999842643738},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.6010000109672546},{"id":"https://openalex.org/keywords/customer-expectations","display_name":"customer expectations","score":0.4869999885559082}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6286718845367432},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6158942580223083},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.482382208108902},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4640682339668274},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.43022871017456055},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4265560209751129},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.392812579870224},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.36753761768341064},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.17407643795013428},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.12262216210365295},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.09411284327507019},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.52423/bujab.v1i2.9628","doi":"https://doi.org/10.52423/bujab.v1i2.9628","is_oa":true,"landing_page_url":"https://doi.org/10.52423/bujab.v1i2.9628","pdf_url":null,"source":{"id":"https://openalex.org/S4210232308","display_name":"Business UHO Jurnal Administrasi Bisnis","issn_l":"2503-1406","issn":["2503-1406"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I35304288","host_organization_name":"Universitas Halu Oleo","host_organization_lineage":["https://openalex.org/I35304288"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business UHO: Jurnal Administrasi Bisnis","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.52423/bujab.v1i2.9628","doi":"https://doi.org/10.52423/bujab.v1i2.9628","is_oa":true,"landing_page_url":"https://doi.org/10.52423/bujab.v1i2.9628","pdf_url":null,"source":{"id":"https://openalex.org/S4210232308","display_name":"Business UHO Jurnal Administrasi Bisnis","issn_l":"2503-1406","issn":["2503-1406"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I35304288","host_organization_name":"Universitas Halu Oleo","host_organization_lineage":["https://openalex.org/I35304288"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business UHO: Jurnal Administrasi Bisnis","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2764088435","https://openalex.org/W2772275102","https://openalex.org/W2780548108","https://openalex.org/W2921940169","https://openalex.org/W3213569545","https://openalex.org/W2614477219","https://openalex.org/W2605176824","https://openalex.org/W3025798892","https://openalex.org/W107671447","https://openalex.org/W1496726808"],"abstract_inverted_index":{"The":[0],"purpose":[1],"of":[2,10,21,34,61,106,131,157,162,166,185,190,198,205,228],"this":[3,28,48,91,125,199,222],"study":[4,29,49,200],"was":[5],"to":[6,40,66,68,75,84,102,120,179,234],"determine":[7],"Consumer":[8],"Perceptions":[9],"Service":[11,171],"Quality":[12],"in":[13,18,27,47,124,193,208],"Using":[14],"Wifi":[15,257],"Speedy":[16,258],"Services":[17],"the":[19,122,138,145,160,181,188,226,235],"Office":[20],"PT.":[22,35,167,213,261,273,392,430],"Telkom":[23,168,214,262,393,431],"Branch":[24,37,169,215],"Kendari.":[25,264],"Informants":[26],"were":[30],"employees":[31],"and":[32,71,78,82,87,96,141,155,183,187,239],"consumers":[33,158,186],"Kendari":[36,216,276,433],"Telecommunications,":[38],"amounting":[39],"50":[41,279],"people.The":[42],"data":[43,53,77,283,293,314],"collection":[44,54],"techniques":[45],"used":[46,74],"are":[50,149],"questionnaires,":[51],"namely":[52,134],"carried":[55],"out":[56],"by":[57,225],"giving":[58,230],"a":[59,117,231],"set":[60],"questions":[62],"or":[63],"written":[64],"statements":[65],"respondents":[67,229],"be":[69,94,114,174,218],"answered":[70],"Interview":[72],"is":[73,101,223],"collect":[76],"information":[79,88],"through":[80],"question":[81],"answer":[83,121],"selected":[85],"informants.Data":[86],"obtained":[89],"from":[90],"research":[92,108,128],"will":[93],"processed":[95],"analyzed":[97],"descriptively":[98],"qualitatively,":[99],"which":[100],"provide":[103],"an":[104,177],"overview":[105],"all":[107],"problems":[109,123],"so":[110],"that":[111,202],"they":[112],"can":[113,217],"generalized":[115],"into":[116],"general":[118],"conclusion":[119],"study.":[126],"This":[127],"variable":[129,140,237],"consists":[130],"2":[132,363],"variables,":[133],"consumer":[135,150,195],"perception":[136,238],"as":[137,144,176],"independent":[139],"service":[142,206,240],"quality":[143,161,207],"dependent":[146],"variable.Operational":[147],"variables":[148],"perceptions:":[151],"perceptions":[152,204],"(impressions,":[153],"ratings,":[154],"opinions":[156],"on":[159],"speedy":[163,211,391,428],"wifi":[164,210,390,427],"services":[165],"Kendari).":[170,395],"Quality;":[172],"(can":[173],"interpreted":[175],"effort":[178],"meet":[180],"needs":[182],"desires":[184],"accuracy":[189],"its":[191],"delivery":[192],"balancing":[194],"expectations.The":[196],"results":[197],"indicate":[201],"consumers'":[203],"using":[209],"at":[212],"said":[219],"very":[220],"well":[221],"evidenced":[224],"response":[227,233],"positive":[232],"indicator":[236],"quality.ABSTRAK":[241],"Tujuan":[242],"dari":[243,329,362],"penelitian":[244,267,287,330,344,356,359,416],"ini":[245,268,288,331,360,417,439],"adalah":[246,269,289,378],"untuk":[247,306,312,352],"mengetahui":[248],"Persepsi":[249,379],"Konsumen":[250],"Terhadap":[251],"Kualitas":[252,396],"Layanan":[253,397],"Dalam":[254],"Menggunakan":[255],"Jasa":[256],"di":[259],"Kantor":[260],"Cabang":[263,275,394,432],"Informan":[265],"dalam":[266,286,355,411,425],"karyawan":[270],"dan":[271,308,315,325,334,371,384,405,451],"konsumen":[272,367,386,407,421],"Telekomunikasi":[274],"yang":[277,284,294,322,327],"berjumlah":[278],"orang.Adapun":[280],"teknik":[281],"pengumpulan":[282,292,313],"digunakan":[285,311],"Kuesioner":[290],"yaitu":[291,310,339,365],"dilakukan":[295],"dengan":[296,441],"cara":[297],"memberi":[298],"seperangkat":[299],"pertanyaan":[300],"atau":[301],"pernyataan":[302],"tertulis":[303],"kepada":[304],"responden":[305,443],"dijawabnya":[307],"Wawancara":[309],"informasi":[316,326],"melalui":[317],"tanya":[318],"jawab":[319],"terhadap":[320,387,422],"informan":[321],"telah":[323],"dipilih.Data":[324],"diperoleh":[328],"akan":[332],"diolah":[333],"dianalisis":[335],"secara":[336],"deskriptif":[337],"kualitatif":[338],"memberikan":[340,444],"gambaran":[341],"seluruh":[342],"permasalahan":[343,354],"sehingga":[345],"dapat":[346,434],"digeneralisasi":[347],"menjadi":[348],"suatu":[349],"kesimpulan":[350],"umum":[351],"menjawab":[353],"ini.":[357],"Variabel":[358],"terdiri":[361],"variabel":[364,369,375,449],"persepsi":[366,381,420,450],"sebagai":[368,374,401],"bebas":[370],"kualitas":[372,388,423,452],"layanan":[373,389,424,453],"terikat.Operasional":[376],"variabelnya":[377],"konsumen:":[380],"(kesan,":[382],"penilaian,":[383],"pendapat":[385],";":[398],"(dapat":[399],"diartikan":[400],"upaya":[402],"pemenuhan":[403],"kebutuhan":[404],"keinginan":[406],"serta":[408],"ketepatan":[409],"penyampiannya":[410],"mengimbangi":[412],"harapan":[413],"konsumen.":[414],"Hasil":[415],"menunjukkan":[418],"bahwa":[419],"menggunakan":[426],"pada":[429,447],"dikatakan":[435],"sangat":[436],"baik":[437],"hal":[438],"dibuktikan":[440],"tanggapan":[442],"respon":[445],"positif":[446],"indikator":[448],"jasa.":[454]},"counts_by_year":[],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2017-07-31T00:00:00"}
