{"id":"https://openalex.org/W2732053133","doi":"https://doi.org/10.1109/logistiqua.2017.7962890","title":"Proposal of a framework analysis of the urban bus transport service quality in Moroccan context","display_name":"Proposal of a framework analysis of the urban bus transport service quality in Moroccan context","publication_year":2017,"publication_date":"2017-04-01","ids":{"openalex":"https://openalex.org/W2732053133","doi":"https://doi.org/10.1109/logistiqua.2017.7962890","mag":"2732053133"},"language":"en","primary_location":{"id":"doi:10.1109/logistiqua.2017.7962890","doi":"https://doi.org/10.1109/logistiqua.2017.7962890","is_oa":false,"landing_page_url":"https://doi.org/10.1109/logistiqua.2017.7962890","pdf_url":null,"source":{"id":"https://openalex.org/S7407087309","display_name":"International Colloquium on Logistics and Supply Chain Management (LOGISTIQUA)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 International Colloquium on Logistics and Supply Chain Management (LOGISTIQUA)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017118984","display_name":"Zehmed Karim","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Zehmed Karim","raw_affiliation_strings":["Decision Making and Logistics (IMDLOG) Route Imouzar, Research Laboratory in International Management, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Decision Making and Logistics (IMDLOG) Route Imouzar, Research Laboratory in International Management, Morocco","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075295884","display_name":"Fouad Jawab","orcid":"https://orcid.org/0000-0002-0508-7278","observed_orcids":["https://orcid.org/0000-0002-0508-7278"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fouad Jawab","raw_affiliation_strings":["Decision Making and Logistics (IMDLOG) Route Imouzar, Research Laboratory in International Management, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Decision Making and Logistics (IMDLOG) Route Imouzar, Research Laboratory in International Management, Morocco","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.3029,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.50959233,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"154","last_page":"159"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13601","display_name":"Urban Transport Systems Analysis","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/2205","display_name":"Civil and Structural Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/urban-bus-transport","display_name":"urban bus transport","score":0.9829999804496765},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8130000233650208},{"id":"https://openalex.org/keywords/service-quality-framework","display_name":"service quality framework","score":0.7329999804496765},{"id":"https://openalex.org/keywords/service-quality-evaluation","display_name":"service quality evaluation","score":0.9049999713897705},{"id":"https://openalex.org/keywords/service-quality-management","display_name":"service quality management","score":0.984000027179718},{"id":"https://openalex.org/keywords/public-transport","display_name":"public transport","score":0.6959999799728394},{"id":"https://openalex.org/keywords/moroccan-cities","display_name":"Moroccan cities","score":0.6930000185966492}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.7447562217712402},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7022346258163452},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.646445631980896},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5875645875930786},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5850231051445007},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.5732291340827942},{"id":"https://openalex.org/C17020691","wikidata":"https://www.wikidata.org/wiki/Q139677","display_name":"Operator (biology)","level":5,"score":0.5365471839904785},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.4302383065223694},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4108465313911438},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.32366102933883667},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.2083204686641693},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.18359321355819702},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1512853503227234},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08610543608665466},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0667966902256012},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C86339819","wikidata":"https://www.wikidata.org/wiki/Q407384","display_name":"Transcription factor","level":3,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C158448853","wikidata":"https://www.wikidata.org/wiki/Q425218","display_name":"Repressor","level":4,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/logistiqua.2017.7962890","doi":"https://doi.org/10.1109/logistiqua.2017.7962890","is_oa":false,"landing_page_url":"https://doi.org/10.1109/logistiqua.2017.7962890","pdf_url":null,"source":{"id":"https://openalex.org/S7407087309","display_name":"International Colloquium on Logistics and Supply Chain Management (LOGISTIQUA)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 International Colloquium on Logistics and Supply Chain Management (LOGISTIQUA)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":1.0},{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5378999710083008}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W1984232701","https://openalex.org/W2022834534","https://openalex.org/W2032751338","https://openalex.org/W2052239871","https://openalex.org/W2058484396","https://openalex.org/W2253662298"],"related_works":["https://openalex.org/W2990163146","https://openalex.org/W3041226137","https://openalex.org/W3133619281","https://openalex.org/W2060041770","https://openalex.org/W1538685249","https://openalex.org/W2080833703","https://openalex.org/W7055068505","https://openalex.org/W3012772629","https://openalex.org/W4283753589","https://openalex.org/W7119310711"],"abstract_inverted_index":{"The":[0],"aim":[1],"of":[2,11,27,43,51,68],"this":[3],"paper":[4,55],"is":[5,22],"to":[6],"propose":[7],"a":[8,79,95],"framework":[9,21,97],"analysis":[10],"urban":[12],"bus":[13,69],"transport":[14,38,70],"service":[15,33,52,85],"quality":[16,86],"in":[17,72,103],"Moroccan":[18],"context.":[19],"This":[20,54],"based":[23],"on":[24,81],"the":[25,29,32,66,89,105,109],"principle":[26],"combining":[28,88],"user":[30,90],"and":[31,37,41,49,91],"managers,":[34],"delegating":[35],"authority":[36],"operator,":[39],"vision":[40],"consists":[42],"three":[44],"modules.":[45],"Namely:":[46],"Definition,":[47],"evaluation":[48],"management":[50],"quality.":[53],"will":[56,64,77,101],"be":[57],"carried":[58],"out":[59],"as":[60],"follows:":[61],"first,":[62],"we":[63,76,100],"discuss":[65],"context":[67],"services":[71],"Morocco's":[73],"cities.":[74],"Next,":[75],"present":[78,102],"review":[80],"studies":[82],"that":[83,107],"analyze":[84],"by":[87],"operator":[92],"approach":[93],"within":[94],"single":[96],"analysis.":[98],"Finally,":[99],"details":[104],"elements":[106],"constitute":[108],"suggested":[110],"framework.":[111]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2017-07-14T00:00:00"}