{"id":"https://openalex.org/W272212783","doi":null,"title":"The Applicability of Interpersonal Relationship Dimensions to an Organizational Context: Toward a Theory of Relational Loyalty a Qualitative Approach","display_name":"The Applicability of Interpersonal Relationship Dimensions to an Organizational Context: Toward a Theory of Relational Loyalty a Qualitative Approach","publication_year":1997,"publication_date":"1997-03-22","ids":{"openalex":"https://openalex.org/W272212783","mag":"272212783"},"language":"en","primary_location":{"id":"mag:272212783","doi":null,"is_oa":false,"landing_page_url":"https://www.questia.com/library/journal/1G1-209351271/the-applicability-of-interpersonal-relationship-dimensions","pdf_url":null,"source":{"id":"https://openalex.org/S2764884493","display_name":"Journal of organizational culture, communication and conflict","issn_l":"1544-0508","issn":["1544-0508","1939-4691"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of organizational culture, communication and conflict","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010223867","display_name":"John A. Ledingham","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"John A. Ledingham","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003051419","display_name":"Stephen D. Bruning","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Stephen D. Bruning","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068436116","display_name":"T. Dean Thomlison","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"T. Dean Thomlison","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5082547558","display_name":"Cheryl Lesko","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Cheryl Lesko","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.5758,"has_fulltext":false,"cited_by_count":46,"citation_normalized_percentile":{"value":0.85860021,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"1","issue":"1","first_page":"23","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5425000190734863,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5425000190734863,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.3456999957561493,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.045899998396635056,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-relations","display_name":"public relations","score":0.7170000076293945},{"id":"https://openalex.org/keywords/relationship-management","display_name":"relationship management","score":0.8679999709129333},{"id":"https://openalex.org/keywords/relationship-measurement","display_name":"relationship measurement","score":0.4059999883174896}],"concepts":[{"id":"https://openalex.org/C2778061430","wikidata":"https://www.wikidata.org/wiki/Q188823","display_name":"Scholarship","level":2,"score":0.5535236597061157},{"id":"https://openalex.org/C2776663400","wikidata":"https://www.wikidata.org/wiki/Q7258081","display_name":"Publics","level":3,"score":0.5321233868598938},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.5170153379440308},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5003557205200195},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.47313252091407776},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.4572332799434662},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.43543845415115356},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.41650643944740295},{"id":"https://openalex.org/C2776035091","wikidata":"https://www.wikidata.org/wiki/Q7928819","display_name":"Viewpoints","level":2,"score":0.4150083661079407},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.4126286208629608},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3622336983680725},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.26581963896751404},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24881553649902344},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.19191312789916992},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.105878084897995},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:272212783","doi":null,"is_oa":false,"landing_page_url":"https://www.questia.com/library/journal/1G1-209351271/the-applicability-of-interpersonal-relationship-dimensions","pdf_url":null,"source":{"id":"https://openalex.org/S2764884493","display_name":"Journal of organizational culture, communication and conflict","issn_l":"1544-0508","issn":["1544-0508","1939-4691"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of organizational culture, communication and conflict","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4236820189","https://openalex.org/W3086675720","https://openalex.org/W7099710495","https://openalex.org/W2999099443","https://openalex.org/W7067456976","https://openalex.org/W1495928467","https://openalex.org/W4235352274","https://openalex.org/W3147582188","https://openalex.org/W2044587664","https://openalex.org/W3089047915"],"abstract_inverted_index":{"PUBLIC":[0],"RELATIONS":[1],"AS":[2],"RELATIONSHIP":[3,329],"MANAGEMENT":[4],"Nowhere":[5],"should":[78],"one":[7,51,480],"expect":[8],"to":[9,14,50,128,136,273,313,395,402,414,436,446,493,497,509,539,560],"find":[10,274],"relationships":[35],"more":[12,284],"central":[13,81],"the":[236],"scholarship":[16],"and":[17,46,53,74,115,121,144,147,158,242,250,317,342,374,388,407,429,456,463,470,484,527,548,589,600,608],"practice":[18,318],"of":[19,69,83,85,99,106,113,131,141,165,204,226,278,287,290,293,319,333,357,475,500,514,520,552,567,571,584],"a":[20,32,38,61,110,125,191,227,288,334,558,579],"field":[21],"than":[22,60],"in":[23,43,134,179,285,340,351,355,482,546],"public":[28],"relations.":[25],"The":[26,331],"term":[27],"relations":[88,108,170,189,230,234,280,321,367,443],"itself":[30],"suggests":[31],"focus":[33,172,335,403],"on":[34,40,173,186,254,336,382,404],"with":[36,302,345,434,597],"publics,":[376,568,591],"concentration":[39],"ways":[42],"which":[44,598],"organizations":[45,146,373,599],"their":[47,148,375],"publics":[48,77,149,253,417,424,432,461,495,601],"relate":[49],"another":[52],"end":[55],"states":[56],"that":[57,66,97,168,223,239,275,298,306,543],"result.":[58],"More":[59],"decade":[62],"ago,":[63],"Ferguson":[64],"urged":[65],"matter":[68,292],"between":[71,247,372,449,586],"an":[72,183,248,420,541],"organization":[73,249,455,573,588],"its":[75,256,590],"significant":[76],"be":[79,151,197],"unit":[82],"study":[84,316],"researcher":[89],"(in":[90],"Grunig,":[91],"1993,":[92,215],"p.":[93,390,465,610],"3).":[94],"In":[95,439,518],"exploring":[96],"line":[98],"scholarship,":[100],"Grunig":[101],"has":[102,176],"advanced":[103],"notion":[105,167,513],"as":[109,190,235,468,486,574,592,594],"two-way":[111,545],"process":[112,203],"continual":[114],"reciprocal":[116],"exchange":[117],"(Grunig,":[118],"1993).":[119],"Broom":[120,341,469,526],"Dozier":[122,471,528],"have":[123,350,529],"suggested":[124],"co-orientation":[126,533],"approach":[127,505,534,556],"conduct":[130],"relationship":[399],"audits":[400],"seeking":[135,312],"better":[137],"understand":[138],"nature":[140,483,547],"those":[142,311,423,457,570],"how":[145,422],"might":[150],"brought":[152],"closer":[153,496],"around":[154],"mutual":[155],"goals":[156],"(Broom":[157,387,462,607],"Dozier,":[159,389,464,609],"1990,":[160],"9.82).":[161],"Moreover,":[162],"emergence":[164],"mutually-beneficial":[174,516,553],"been":[177],"accompanied":[178],"recent":[180],"years":[181],"by":[182,453,459],"increasing":[184],"emphasis":[185],"practicing":[187],"management":[192,202,237,360],"function,":[193],"meaning":[194],"it":[195,269],"conducted":[198],"within":[199],"four-step":[201],"(1)":[205],"analysis,":[206],"(2)":[207],"planning,":[208],"(3)":[209],"implementation,":[210],"and,":[211],"(4)":[212],"evaluation":[213],"(Kotler,":[214],"pp.":[216,537],"643-645).":[217],"It":[218],"is":[219,270,338,379,544],"not":[220,282,507,561],"surprising,":[221],"then,":[222],"authors":[225],"leading":[228],"text":[231],"define":[232],"function":[238],"identifies,":[240],"establishes":[241],"maintains":[243],"mutually":[244],"beneficial":[245],"various":[252],"whom":[255],"success":[257],"or":[258],"failure":[259],"depends":[260],"(Cutlip,":[261],"Center":[262],"&":[263],"Broom,":[264],"1985,":[265],"P.":[266],"6).":[267],"However,":[268,467],"somewhat":[271],"surprising":[272],"literature":[277,307],"does":[281,506],"reveal":[283],"terms":[286,356],"definition":[289],"relationships,":[294],"nor":[295,510],"dimensions":[297],"comprise":[299],"relationships.":[300,517,554],"Indeed,":[301],"few":[303],"notable":[304],"exceptions,":[305],"contains":[308],"little":[309],"for":[310,489,581],"explore":[314],"from":[322],"perspective.":[325,361],"THE":[326],"LACK":[327],"OF":[328],"MEASURES":[330],"absence":[332],"reflected":[339],"Dozier's":[343],"concern":[344],"difficulty":[347],"many":[348],"practitioners":[349,444],"evaluating":[352],"program":[353,380],"results":[354,474],"As":[362],"they":[363],"note:":[364],"Conceptually,":[365],"programs":[368,490],"affect":[369],"but":[377,569],"rarely":[378],"impact":[381],"themselves":[385],"measured":[386],"82).":[391],"They":[392],"report":[393],"that,":[394],"contrary,":[397],"traditional":[398,504,522],"tend":[401],"knowledge,":[405],"predispositions":[406],"behavior.":[408],"Through":[409],"such":[410,476],"audits,":[411],"researchers":[412],"seek":[413,445],"identify":[415,447,563],"what":[416,430],"know":[418],"about":[419,426],"organization,":[421,428],"feel":[425],"these":[431],"do":[433],"regard":[435],"organization.":[438,502],"this":[440],"way,":[441],"gaps":[448],"position":[451,499,566],"desired":[452],"held":[458],"36).":[466],"suggest,":[472],"are":[478],"essentially":[479],"way":[481,559],"serve":[485],"basis":[488],"designed":[491],"primarily":[492],"move":[494],"That":[503],"contribute":[508],"reinforce":[511],"reciprocal,":[515],"place":[519],"one-way":[523],"audit,":[525],"applied":[530],"Broom's":[531],"original":[532],"(Broom,":[535],"1977,":[536],"110-119)":[538],"develop":[540],"audit":[542],"supports":[549],"development":[551],"Their":[555],"provides":[557,578],"only":[562],"issue":[565],"well.":[575],"Co-orientation":[576],"also":[577],"means":[580],"determining":[582],"levels":[583],"agreement":[585],"well":[593],"accuracy":[596],"can":[602],"predict":[603],"each":[604],"other's":[605],"positions":[606],"\u2026":[611]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":3}],"updated_date":"2025-10-10T17:16:08.811792","created_date":"2016-06-24T00:00:00"}
