{"id":"https://openalex.org/W2651705511","doi":null,"title":"The Effective Delivery of Franchisor Services: A Comparison of U.S. and German Support Practices for Franchisees","display_name":"The Effective Delivery of Franchisor Services: A Comparison of U.S. and German Support Practices for Franchisees","publication_year":2007,"publication_date":"2007-01-01","ids":{"openalex":"https://openalex.org/W2651705511","mag":"2651705511"},"language":"en","primary_location":{"id":"pmh:oai:thekeep.eiu.edu:business_fac-1050","doi":null,"is_oa":false,"landing_page_url":"https://thekeep.eiu.edu/business_fac/50","pdf_url":null,"source":{"id":"https://openalex.org/S4377196467","display_name":"The Keep (Eastern Illinois University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I153871386","host_organization_name":"Eastern Illinois University","host_organization_lineage":["https://openalex.org/I153871386"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty Research & Creative Activity","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045757018","display_name":"Marko Gr\u00fcnhagen","orcid":"https://orcid.org/0000-0001-7716-0764","observed_orcids":["https://orcid.org/0000-0001-7716-0764"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Marko Gr\u00fcnhagen","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-7716-0764","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011079001","display_name":"Robin B. Di Pietro","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Robin B. Di Pietro","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111498099","display_name":"Robert E. Stassen","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Robert E. Stassen","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5014065491","display_name":"Lorelle Frazer","orcid":"https://orcid.org/0000-0001-9297-1987","observed_orcids":["https://orcid.org/0000-0001-9297-1987"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Lorelle Frazer","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-9297-1987","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.8571,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.86884307,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12933","display_name":"Franchising Strategies and Performance","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12933","display_name":"Franchising Strategies and Performance","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10058","display_name":"Entrepreneurship Studies and Influences","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/franchising","display_name":"franchising","score":0.7509999871253967},{"id":"https://openalex.org/keywords/franchisee-support","display_name":"franchisee support","score":0.8799999952316284},{"id":"https://openalex.org/keywords/service-effectiveness","display_name":"service effectiveness","score":0.7620000243186951},{"id":"https://openalex.org/keywords/market-maturity","display_name":"market maturity","score":0.6700000166893005},{"id":"https://openalex.org/keywords/system-size","display_name":"system size","score":0.5709999799728394},{"id":"https://openalex.org/keywords/cross-national-comparison","display_name":"cross-national comparison","score":0.6380000114440918}],"concepts":[{"id":"https://openalex.org/C2778440429","wikidata":"https://www.wikidata.org/wiki/Q171947","display_name":"Franchise","level":2,"score":0.747593104839325},{"id":"https://openalex.org/C154775046","wikidata":"https://www.wikidata.org/wiki/Q188","display_name":"German","level":2,"score":0.735901951789856},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6432391405105591},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.5652457475662231},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5610001683235168},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3579716086387634},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"pmh:oai:thekeep.eiu.edu:business_fac-1050","doi":null,"is_oa":false,"landing_page_url":"https://thekeep.eiu.edu/business_fac/50","pdf_url":null,"source":{"id":"https://openalex.org/S4377196467","display_name":"The Keep (Eastern Illinois University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I153871386","host_organization_name":"Eastern Illinois University","host_organization_lineage":["https://openalex.org/I153871386"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty Research & Creative Activity","raw_type":"text"},{"id":"pmh:oai:thekeep.eiu.edu:business_fac-1051","doi":null,"is_oa":false,"landing_page_url":"https://thekeep.eiu.edu/business_fac/51","pdf_url":null,"source":{"id":"https://openalex.org/S4377196467","display_name":"The Keep (Eastern Illinois University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I153871386","host_organization_name":"Eastern Illinois University","host_organization_lineage":["https://openalex.org/I153871386"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty Research & Creative Activity","raw_type":"text"},{"id":"pmh:oai:research-repository.griffith.edu.au:10072/16983","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10072/16983","pdf_url":null,"source":{"id":"https://openalex.org/S7407064376","display_name":"Griffith Research Online","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference output"},{"id":"mag:2651705511","doi":null,"is_oa":false,"landing_page_url":"https://research-repository.griffith.edu.au/bitstream/10072/16983/1/47303_1.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2133728609","https://openalex.org/W2479320533","https://openalex.org/W2263930013","https://openalex.org/W3119916301","https://openalex.org/W2024047025","https://openalex.org/W1580932517","https://openalex.org/W2048300854","https://openalex.org/W2956951683","https://openalex.org/W96754663","https://openalex.org/W1973012942"],"abstract_inverted_index":{"Conventional":[0],"wisdom":[1],"in":[2,69,73,75,114,127,164],"the":[3,70,80,101,104,115,128,134,137,141,165],"franchise":[4,83,168],"industry":[5],"suggests":[6],"that":[7,21,39,44,53,88,94,139],"more":[8,149],"services":[9,38,111,142,155],"offered":[10],"by":[11,49],"franchisors":[12,68],"should":[13],"lead":[14],"to":[15,24,35,78,86],"fewer":[16],"complaints":[17],"from":[18,51],"franchisees,":[19,50],"and":[20,43,72],"franchisees":[22],"ought":[23],"be":[25,61],"better":[26],"off":[27],"with":[28],"additional":[29],"support":[30],"provided.":[31],"We":[32,92],"set":[33],"out":[34],"differentiate":[36],"those":[37,52],"are":[40,45,156],"truly":[41],"effective":[42],"perceived":[46,62],"as":[47,63,106,144,158],"beneficial":[48],"may":[54,59],"have":[55],"little":[56],"effect":[57],"or":[58],"even":[60],"counterproductive.":[64],"Our":[65],"survey":[66],"targeted":[67],"U.S.":[71,118],"Germany":[74],"an":[76],"attempt":[77],"compare":[79],"most":[81],"mature":[82,117,167],"market":[84,169],"globally":[85],"one":[87],"is":[89,97,112],"relatively":[90,129],"young.":[91],"find":[93],"system":[95,138],"disruption":[96],"clearly":[98],"dependent":[99],"on":[100],"maturity":[102],"of":[103,110,124,136,154,162,170],"market,":[105,119],"not":[107],"much":[108],"differentiation":[109,125],"provided":[113],"very":[116],"but":[120],"a":[121],"good":[122],"amount":[123],"exists":[126],"younger":[130],"German":[131],"market.":[132],"Also,":[133],"size":[135],"offers":[140],"matters,":[143],"bigger":[145],"systems":[146],"typically":[147],"provide":[148],"services.":[150],"Finally,":[151],"different":[152],"types":[153],"identified":[157],"having":[159],"varying":[160],"levels":[161],"effectiveness":[163],"less":[166],"Germany.":[171]},"counts_by_year":[],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2017-06-30T00:00:00"}