{"id":"https://openalex.org/W2621113707","doi":"https://doi.org/10.15790/cope.2017.13.1.109","title":"A Study on Consumers\u2019 Attitude and Satisfaction to O2O Service","display_name":"A Study on Consumers\u2019 Attitude and Satisfaction to O2O Service","publication_year":2017,"publication_date":"2017-03-30","ids":{"openalex":"https://openalex.org/W2621113707","doi":"https://doi.org/10.15790/cope.2017.13.1.109","mag":"2621113707"},"language":"en","primary_location":{"id":"doi:10.15790/cope.2017.13.1.109","doi":"https://doi.org/10.15790/cope.2017.13.1.109","is_oa":false,"landing_page_url":"https://doi.org/10.15790/cope.2017.13.1.109","pdf_url":null,"source":{"id":"https://openalex.org/S4210176152","display_name":"Consumer Policy and Education Review","issn_l":"1738-9194","issn":["1738-9194","2092-1195","2508-7991"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["kci-registered"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Consumer Policy and Education Review","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"\uccad\uc6b4\ub300\ud559\uad50 \uc0b0\ud559\ud611\ub825\ub2e8 \uc5f0\uad6c\uad50\uc218","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\uccad\uc6b4\ub300\ud559\uad50 \uc0b0\ud559\ud611\ub825\ub2e8 \uc5f0\uad6c\uad50\uc218","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100778648","display_name":"Younghee Cheri Lee","orcid":"https://orcid.org/0000-0002-9299-2371","observed_orcids":["https://orcid.org/0000-0002-9299-2371","https://orcid.org/0000-0002-4584-9070","https://orcid.org/0000-0001-6365-3752"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Younghee Lee","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070368222","display_name":"Mi Hyun Ryu","orcid":"https://orcid.org/0000-0002-9151-3244","observed_orcids":["https://orcid.org/0000-0002-9151-3244"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mi Hyun Ryu","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5056371176","display_name":"Seungsin Lee","orcid":"https://orcid.org/0000-0002-1559-2884","observed_orcids":["https://orcid.org/0000-0002-1559-2884"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Seungsin Lee","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4237,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.72434916,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"13","issue":"1","first_page":"109","last_page":"134"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9785000085830688,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9785000085830688,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.009600000455975533,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.006399999838322401,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/o2o-services","display_name":"O2O services","score":0.9810000061988831},{"id":"https://openalex.org/keywords/consumer-attitudes","display_name":"consumer attitudes","score":0.6830000281333923},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8600000143051147},{"id":"https://openalex.org/keywords/perceived-trust","display_name":"perceived trust","score":0.9789999723434448},{"id":"https://openalex.org/keywords/risk-perception","display_name":"risk perception","score":0.9990000128746033},{"id":"https://openalex.org/keywords/attitude-toward-use","display_name":"attitude toward using","score":0.8159999847412109},{"id":"https://openalex.org/keywords/demographic-factors","display_name":"demographic factors","score":0.574999988079071},{"id":"https://openalex.org/keywords/mobile-commerce","display_name":"mobile commerce","score":0.4189999997615814},{"id":"https://openalex.org/keywords/consumer-education","display_name":"consumer education","score":0.4129999876022339}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45274102687835693},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42445462942123413}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.15790/cope.2017.13.1.109","doi":"https://doi.org/10.15790/cope.2017.13.1.109","is_oa":false,"landing_page_url":"https://doi.org/10.15790/cope.2017.13.1.109","pdf_url":null,"source":{"id":"https://openalex.org/S4210176152","display_name":"Consumer Policy and Education Review","issn_l":"1738-9194","issn":["1738-9194","2092-1195","2508-7991"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["kci-registered"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Consumer Policy and Education Review","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2889298078","https://openalex.org/W3180096332","https://openalex.org/W4283812941","https://openalex.org/W3197687701","https://openalex.org/W3214795023","https://openalex.org/W2948616159","https://openalex.org/W2739324466","https://openalex.org/W3190856966","https://openalex.org/W2980529873","https://openalex.org/W2745550842"],"abstract_inverted_index":{"\uc815\ubcf4\ud1b5\uc2e0":[0],"\uae30\uc220":[1],"\ubc0f":[2,48,128],"\ubaa8\ubc14\uc77c":[3],"\uae30\uae30\uc758":[4],"\ubc1c\ub2ec\uacfc":[5],"\uc774\uc6a9\uc758":[6],"\ud655\uc0b0\uc740":[7],"\uc18c\ube44\uc790\ub4e4\uc758":[8,43,121],"\ub2c8\uc988\ub97c":[9],"\ubc18\uc601\ud55c":[10],"\uc18c\ube44\uc0dd\ud65c\uacfc":[11],"\uc811\ubaa9\ud558\uc5ec":[12],"\ub2e4\uc591\ud558\uac8c":[13],"\ud65c\uc6a9\ub418\uace0":[14],"\uc788\uc73c\uba70,":[15],"\ucd5c\uadfc":[16],"\uc628\ub77c\uc778\uacfc":[17],"\uc624\ud504\ub77c\uc778\uc744":[18],"\uc544\uc6b0\ub974\ub294":[19],"\uc11c\ube44\uc2a4\uc778":[20],"O2O":[21,24,39,44,60,75,95,98,122],"\uc11c\ube44\uc2a4\ub97c":[22],"\ub4f1\uc7a5\uc2dc\ucf30\ub2e4.":[23],"\uc11c\ube44\uc2a4\ub294":[25],"\uc18c\ube44\uc790\ub4e4\uc5d0\uac8c":[26],"\ud765\ubbf8\uc640":[27],"\ud3b8\ub9ac\ub97c":[28],"\uc81c\uacf5\ud558\uba70":[29],"\ub2e4\uc591\ud55c":[30],"\ubd84\uc57c\ub85c\uc758":[31],"\uc131\uc7a5\uc744":[32],"\uae30\ub300\ud558\uace0":[33],"\uc788\ub294":[34],"\ucd94\uc138\uc774\ub2e4.":[35],"\uc774\uc5d0":[36],"\ubcf8":[37,119],"\uc5f0\uad6c\uc5d0\uc11c\ub294":[38],"\uc11c\ube44\uc2a4\uc758":[40],"\uc774\uc6a9\uc790":[41],"\uce21\uba74\uc5d0\uc11c":[42],"\uc11c\ube44\uc2a4\uc5d0":[45,61,76,123],"\ub300\ud55c":[46,50,62,77,124],"\ud0dc\ub3c4":[47,126],"\ub9cc\uc871\ub3c4\uc5d0":[49,100],"\uc5f0\uad6c\ub97c":[51],"\uc218\ud589\ud558\uc600\ub2e4.":[52],"\uc5f0\uad6c\uacb0\uacfc":[53],"\uccab\uc9f8,":[54],"\uc18c\ube44\uc790\uc758":[55],"\uc0ac\ud68c":[56],"\uc778\uad6c\ud559\uc801":[57],"\ud2b9\uc131\uc5d0":[58],"\ub530\ub77c":[59],"\uc9c0\uac01\ub41c":[63,65,78,86,106,108],"\uc2e0\ub8b0,":[64,79,107],"\uc704\ud5d8,":[66,109],"\uad6c\uc804":[67,80,110],"\uc218\uc6a9\ub3c4,":[68],"\uc774\uc6a9\ud0dc\ub3c4,":[69],"\ub9cc\uc871\ub3c4\ub294":[70],"\uc720\uc758\ud55c":[71],"\ucc28\uc774\uac00":[72],"\uc874\uc7ac\ud558\uc600\ub2e4.":[73],"\ub458\uc9f8,":[74],"\uc218\uc6a9\ub3c4\ub294":[81],"\uc774\uc6a9\ud0dc\ub3c4\uc5d0":[82,88],"\uae0d\uc815\uc801":[83,101],"\uc601\ud5a5\uc744":[84,90,102],"\ubbf8\ucce4\uc73c\uba70,":[85],"\uc704\ud5d8\uc740":[87],"\ubd80\uc815\uc801":[89],"\ubbf8\uce58\ub294":[91],"\uac83\uc73c\ub85c":[92,117],"\ub098\ud0c0\ub0ac\ub2e4.":[93],"\uc14b\uc9f8,":[94],"\uc11c\ube44\uc2a4":[96,99],"\uc774\uc6a9\ud0dc\ub3c4\ub294":[97,105],"\ubbf8\uce58\uba70,":[103],"\ub354\ubd88\uc5b4":[104],"\uc218\uc6a9\ub3c4\uc640":[111],"\ub9cc\uc871\ub3c4\uc758":[112],"\uad00\uacc4\ub97c":[113],"\ub9e4\uac1c\ud558\ub294":[114],"\uc5ed\ud560\uc744":[115],"\ub2f4\ub2f9\ud558\ub294":[116],"\ud655\uc778\ub418\uc5c8\ub2e4.":[118],"\uc5f0\uad6c\ub294":[120],"\uc62c\ubc14\ub978":[125],"\ud615\uc131":[127],"\ud569\ub9ac\uc801\uc778":[129],"\uc774\uc6a9\uc744":[130],"\uc704\ud55c":[131],"\uc815\ubcf4\uc81c\uacf5\uc758":[132],"\uc911\uc694\uc131\uc744":[133],"\ud655\uc778\ud558\uc600\uc73c\uba70,":[134],"\uc18c\ube44\uc790\uc815\ubcf4\uc640":[135],"\uc18c\ube44\uc790\uad50\uc721\uc758":[136],"\uae30\ucd08\uc790\ub8cc\ub85c":[137],"\uc774\uc6a9\ub420":[138],"\uc218":[139],"\uc788\uc744":[140],"\uac83\uc774\ub2e4.":[141]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2017-06-09T00:00:00"}