{"id":"https://openalex.org/W2620941192","doi":"https://doi.org/10.9790/487x-1906011216","title":"A Study on the Customer Satisfaction towards Online Shopping In Tirupati Town","display_name":"A Study on the Customer Satisfaction towards Online Shopping In Tirupati Town","publication_year":2017,"publication_date":"2017-06-01","ids":{"openalex":"https://openalex.org/W2620941192","doi":"https://doi.org/10.9790/487x-1906011216","mag":"2620941192"},"language":"en","primary_location":{"id":"doi:10.9790/487x-1906011216","doi":"https://doi.org/10.9790/487x-1906011216","is_oa":true,"landing_page_url":"http://doi.org/10.9790/487x-1906011216","pdf_url":"https://doi.org/10.9790/487x-1906011216","source":{"id":"https://openalex.org/S2765053757","display_name":"IOSR Journal of Business and Management","issn_l":"2278-487X","issn":["2278-487X","2319-7668"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4327892531","host_organization_name":"International Organization Of Scientific Research (IOSR)","host_organization_lineage":["https://openalex.org/P4327892531"],"host_organization_lineage_names":["International Organization Of Scientific Research (IOSR)"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IOSR Journal of Business and Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://doi.org/10.9790/487x-1906011216","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049433980","display_name":"A. Santhi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Dr. A B Santhi","raw_affiliation_strings":["SGS UG & PG Collge, Tirupati, Andhra Pradesh, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"SGS UG & PG Collge, Tirupati, Andhra Pradesh, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5049433980"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.1923,"has_fulltext":true,"cited_by_count":9,"citation_normalized_percentile":{"value":0.86389183,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"19","issue":"06","first_page":"12","last_page":"16"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.7064999938011169,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.7064999938011169,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.155799999833107,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.10400000214576721,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8999999761581421},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":1.0},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.7540000081062317},{"id":"https://openalex.org/keywords/tirupati","display_name":"Tirupati","score":0.9399999976158142}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7288239002227783},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6122077703475952},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3980215787887573},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.35144495964050293}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.9790/487x-1906011216","doi":"https://doi.org/10.9790/487x-1906011216","is_oa":true,"landing_page_url":"http://doi.org/10.9790/487x-1906011216","pdf_url":"https://doi.org/10.9790/487x-1906011216","source":{"id":"https://openalex.org/S2765053757","display_name":"IOSR Journal of Business and Management","issn_l":"2278-487X","issn":["2278-487X","2319-7668"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4327892531","host_organization_name":"International Organization Of Scientific Research (IOSR)","host_organization_lineage":["https://openalex.org/P4327892531"],"host_organization_lineage_names":["International Organization Of Scientific Research (IOSR)"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IOSR Journal of Business and Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.9790/487x-1906011216","doi":"https://doi.org/10.9790/487x-1906011216","is_oa":true,"landing_page_url":"http://doi.org/10.9790/487x-1906011216","pdf_url":"https://doi.org/10.9790/487x-1906011216","source":{"id":"https://openalex.org/S2765053757","display_name":"IOSR Journal of Business and Management","issn_l":"2278-487X","issn":["2278-487X","2319-7668"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4327892531","host_organization_name":"International Organization Of Scientific Research (IOSR)","host_organization_lineage":["https://openalex.org/P4327892531"],"host_organization_lineage_names":["International Organization Of Scientific Research (IOSR)"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IOSR Journal of Business and Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2620941192.pdf","grobid_xml":"https://content.openalex.org/works/W2620941192.grobid-xml"},"referenced_works_count":2,"referenced_works":["https://openalex.org/W2110638361","https://openalex.org/W2217744995"],"related_works":["https://openalex.org/W4404385778","https://openalex.org/W4322006556","https://openalex.org/W7137213816","https://openalex.org/W4296251152","https://openalex.org/W4401499831","https://openalex.org/W2183238890","https://openalex.org/W6948237555","https://openalex.org/W3180606295","https://openalex.org/W7077156623","https://openalex.org/W7218017808"],"abstract_inverted_index":{"This":[0],"study":[1,73,114],"titled":[2],"\"A":[3],"Study":[4],"on":[5],"Customer":[6],"Satisfaction":[7],"towards":[8],"Online":[9],"Shopping":[10],"in":[11],"Tirupati":[12],"Town\"":[13],"has":[14,35,74,104],"been":[15,36,75,105],"undertaken":[16,76],"to":[17,47,52,79,107,120,125],"understand":[18],"the":[19,53,87,89,109,131],"factors":[20,29],"influencing":[21],"customers'":[22],"online":[23,66,132],"shopping":[24,133],"decisions":[25],"and":[26,45,94,102],"how":[27],"these":[28],"affect":[30],"customer":[31],"satisfaction.Descriptive":[32],"Research":[33],"Design":[34],"used":[37,106],"for":[38,55],"this":[39,113],"study.A":[40],"well-structured":[41],"questionnaire":[42],"was":[43,71,91],"designed":[44],"administered":[46],"collect":[48],"samples":[49],"across":[50],"TirupatiTown.Due":[51],"need":[54],"a":[56,80],"variety":[57],"of":[58,83,112,117],"respondents":[59],"who":[60],"have":[61],"had":[62],"previous":[63],"experience":[64],"with":[65,77],"shopping,":[67],"convinced":[68],"sampling":[69],"technique":[70],"chosen.The":[72],"reference":[78],"sample":[81],"size":[82],"120":[84],"respondents.After":[85],"collecting":[86],"data,":[88],"data":[90],"classified,":[92],"tabulated":[93],"codified.Necessary":[95],"statistical":[96],"tools":[97],"such":[98],"as":[99],"Percentage":[100],"Analysis":[101],"'t'tests":[103],"interpret":[108],"data.The":[110],"results":[111],"may":[115],"be":[116],"great":[118],"use":[119],"businesses":[121],"which":[122],"are":[123],"looking":[124],"expand":[126],"into":[127,130],"or":[128],"venture":[129],"environment.":[134]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2017-06-09T00:00:00"}
