{"id":"https://openalex.org/W2618785","doi":"https://doi.org/10.1007/978-3-642-23993-9_42","title":"Research on the Index System and the Evaluation Method of Logistics Service Quality","display_name":"Research on the Index System and the Evaluation Method of Logistics Service Quality","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2618785","doi":"https://doi.org/10.1007/978-3-642-23993-9_42","mag":"2618785"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-23993-9_42","doi":"https://doi.org/10.1007/978-3-642-23993-9_42","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-23993-9_42","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2481323991","display_name":"Innovative Computing and Information"},"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007664516","display_name":"Ying Mai","orcid":"https://orcid.org/0009-0007-5217-2014","observed_orcids":["https://orcid.org/0009-0007-5217-2014"]},"institutions":[{"id":"https://openalex.org/I4400600979","display_name":"Guangzhou City Polytechnic","ror":"https://ror.org/059h57z85","country_code":"CN","type":"education","lineage":["https://openalex.org/I4400600979"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Mai Ying","raw_affiliation_strings":["Tour and Public Management College, Guangzhou City Polytechnic, Guangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tour and Public Management College, Guangzhou City Polytechnic, Guangzhou, China","institution_ids":["https://openalex.org/I4400600979"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5007664516"],"corresponding_institution_ids":["https://openalex.org/I4400600979"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.00043346,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"280","last_page":"287"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10357","display_name":"Efficiency Analysis Using DEA","score":0.2736999988555908,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10357","display_name":"Efficiency Analysis Using DEA","score":0.2736999988555908,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14121","display_name":"Business Logistics and Inventory Control","score":0.22949999570846558,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12984","display_name":"Transport and Logistics Innovations","score":0.1817999929189682,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/logistics-service-quality","display_name":"logistics service quality","score":1.0},{"id":"https://openalex.org/keywords/service-quality-evaluation","display_name":"service quality evaluation","score":0.7680000066757202},{"id":"https://openalex.org/keywords/evaluation-index-system","display_name":"evaluation index system","score":0.9629999995231628},{"id":"https://openalex.org/keywords/data-envelopment-analysis","display_name":"data envelopment analysis","score":0.9480000138282776},{"id":"https://openalex.org/keywords/logistics-companies","display_name":"logistics companies","score":0.9890000224113464},{"id":"https://openalex.org/keywords/human-resource-costs","display_name":"human resource costs","score":0.6290000081062317},{"id":"https://openalex.org/keywords/intangible-resources","display_name":"intangible resources","score":0.8510000109672546},{"id":"https://openalex.org/keywords/resource-allocation","display_name":"resource allocation","score":0.5529999732971191}],"concepts":[{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.6772026419639587},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.6130150556564331},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5888544917106628},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5777773857116699},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5559958219528198},{"id":"https://openalex.org/C45296417","wikidata":"https://www.wikidata.org/wiki/Q1063793","display_name":"Integrated logistics support","level":2,"score":0.5467601418495178},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.531353771686554},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.526443362236023},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.5086058378219604},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.4291791319847107},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42372745275497437},{"id":"https://openalex.org/C205548138","wikidata":"https://www.wikidata.org/wiki/Q5939479","display_name":"Humanitarian Logistics","level":2,"score":0.42323872447013855},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.42036300897598267},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3354718089103699},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3210906982421875},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.27974259853363037},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07963022589683533},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.07129564881324768},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.06440708041191101},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-23993-9_42","doi":"https://doi.org/10.1007/978-3-642-23993-9_42","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-23993-9_42","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5378999710083008}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W2352673109","https://openalex.org/W2363745620","https://openalex.org/W2389283317"],"related_works":["https://openalex.org/W2366311204","https://openalex.org/W2347303222","https://openalex.org/W2358263378","https://openalex.org/W2394007439","https://openalex.org/W2391038307","https://openalex.org/W1968937569","https://openalex.org/W1987199338","https://openalex.org/W2380970704","https://openalex.org/W1979890746","https://openalex.org/W7123820969"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2016-06-24T00:00:00"}
