{"id":"https://openalex.org/W2616344612","doi":"https://doi.org/10.30645/jurasik.v1i1.6","title":"PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, KUALITAS PELAYANAN DAN EKSPEKTASI KINERJA TERHADAP KEPUASAN PENGGUNA DALAM PENERAPAN SISTEM TEKNOLOGI INFORMASI PADA KOPERASI DI KOTA PEMATANGSIANTAR","display_name":"PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, KUALITAS PELAYANAN DAN EKSPEKTASI KINERJA TERHADAP KEPUASAN PENGGUNA DALAM PENERAPAN SISTEM TEKNOLOGI INFORMASI PADA KOPERASI DI KOTA PEMATANGSIANTAR","publication_year":2017,"publication_date":"2017-07-07","ids":{"openalex":"https://openalex.org/W2616344612","doi":"https://doi.org/10.30645/jurasik.v1i1.6","mag":"2616344612"},"language":"en","primary_location":{"id":"doi:10.30645/jurasik.v1i1.6","doi":"https://doi.org/10.30645/jurasik.v1i1.6","is_oa":true,"landing_page_url":"https://doi.org/10.30645/jurasik.v1i1.6","pdf_url":"http://tunasbangsa.ac.id/ejurnal/index.php/jurasik/article/download/6/4","source":{"id":"https://openalex.org/S4210209566","display_name":"Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika)","issn_l":"2527-5771","issn":["2527-5771","2549-7839"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4387152555","host_organization_name":"STIKOM Tunas Bangsa","host_organization_lineage":["https://openalex.org/I4387152555"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"http://tunasbangsa.ac.id/ejurnal/index.php/jurasik/article/download/6/4","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013935905","display_name":"Dedi Suhendro","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Dedi Suhendro","raw_affiliation_strings":["AMIK Tunas Bangsa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"AMIK Tunas Bangsa","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5013935905"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.2118,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.62901991,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":96},"biblio":{"volume":"1","issue":"1","first_page":"33","last_page":"33"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0015999999595806003,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11734","display_name":"Decision Support System Applications","score":0.0010999999940395355,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/system-quality","display_name":"system quality","score":0.7749999761581421},{"id":"https://openalex.org/keywords/information-quality","display_name":"information quality","score":1.0},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":1.0},{"id":"https://openalex.org/keywords/performance-expectancy","display_name":"performance expectancy","score":0.9850000143051147},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.9950000047683716},{"id":"https://openalex.org/keywords/information-technology-adoption","display_name":"information technology adoption","score":0.7630000114440918},{"id":"https://openalex.org/keywords/cooperatives","display_name":"cooperatives","score":0.9629999995231628},{"id":"https://openalex.org/keywords/pematangsiantar","display_name":"Pematangsiantar","score":0.9279999732971191}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6146517395973206},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.6094692349433899},{"id":"https://openalex.org/C182365436","wikidata":"https://www.wikidata.org/wiki/Q50701","display_name":"Variable (mathematics)","level":2,"score":0.5633814930915833},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.4985654354095459},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4707539677619934},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4685431718826294},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.45789605379104614},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.41720956563949585},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.40543174743652344},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.39875417947769165},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.38416916131973267},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.33595526218414307},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.3096453547477722},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.26596778631210327},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1457238495349884},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12308299541473389},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.06391358375549316},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.06253314018249512},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.30645/jurasik.v1i1.6","doi":"https://doi.org/10.30645/jurasik.v1i1.6","is_oa":true,"landing_page_url":"https://doi.org/10.30645/jurasik.v1i1.6","pdf_url":"http://tunasbangsa.ac.id/ejurnal/index.php/jurasik/article/download/6/4","source":{"id":"https://openalex.org/S4210209566","display_name":"Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika)","issn_l":"2527-5771","issn":["2527-5771","2549-7839"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4387152555","host_organization_name":"STIKOM Tunas Bangsa","host_organization_lineage":["https://openalex.org/I4387152555"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika)","raw_type":"journal-article"},{"id":"pmh:oai:zenodo.org:546759","doi":null,"is_oa":true,"landing_page_url":"https://zenodo.org/record/546759","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) 1(1) 33-40","raw_type":"info:eu-repo/semantics/article"},{"id":"doi:10.5281/zenodo.546759","doi":"https://doi.org/10.5281/zenodo.546759","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.546759","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"doi:10.30645/jurasik.v1i1.6","doi":"https://doi.org/10.30645/jurasik.v1i1.6","is_oa":true,"landing_page_url":"https://doi.org/10.30645/jurasik.v1i1.6","pdf_url":"http://tunasbangsa.ac.id/ejurnal/index.php/jurasik/article/download/6/4","source":{"id":"https://openalex.org/S4210209566","display_name":"Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika)","issn_l":"2527-5771","issn":["2527-5771","2549-7839"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4387152555","host_organization_name":"STIKOM Tunas Bangsa","host_organization_lineage":["https://openalex.org/I4387152555"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2616344612.pdf","grobid_xml":"https://content.openalex.org/works/W2616344612.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2622375611","https://openalex.org/W4409707831","https://openalex.org/W7217586368","https://openalex.org/W2551956053","https://openalex.org/W7216775876","https://openalex.org/W4403239990","https://openalex.org/W1514152554","https://openalex.org/W2803240905","https://openalex.org/W4407339376","https://openalex.org/W6989277665"],"abstract_inverted_index":{"The":[0,46,68,83],"objective":[1],"of":[2,11,16,21,26,32,55,85,94,99,104,110,122,132,137,143,161],"the":[3,9,19,24,30,39,60,86,97,102,108,126,130,135,141,155,159,173],"research":[4],"was":[5,48],"to":[6],"find":[7],"out":[8],"influence":[10,40,116,150,168],"independet":[12],"variables":[13,91],"(the":[14,92,120],"variable":[15,20,25,31,43,93,98,103,109,119,121,131,136,142,160],"system":[17,95,133],"quality":[18,106,139,163],"information":[22,100,162],"quality,":[23,28,96,101,134],"service":[27,105,138],"and":[29,36,53,107,140,148],"performance":[33,111,144],"expectancy)":[34],"simultaneously":[35,113],"partially":[37],"had":[38,114,146],"on":[41,117,151,169],"dependent":[42,118],"(users\u2019":[44],"satisfaction).":[45],"population":[47],"300":[49],"cooperatives":[50],"at":[51,125,154,172],"Pematangsiantar,":[52,157],"225":[54],"them":[56],"were":[57,70],"used":[58],"as":[59],"samples,":[61],"taken":[62],"by":[63,72],"using":[64,73],"purposive":[65],"sampling":[66],"technique.":[67],"data":[69],"processed":[71],"multiple":[74],"linier":[75],"regression":[76],"analysis":[77],"with":[78],"an":[79],"SPSS":[80],"software":[81],"program.":[82],"result":[84],"hypothesis":[87],"showed":[88],"that":[89],"independent":[90],"expectation)":[112],"significant":[115,149],"users\u2019":[123,170],"satisfaction)":[124],"cooperatives,":[127,156],"Pematangsiantar.":[128],"Partially,":[129],"expectation":[145],"positive":[147],"user\u2019s":[152],"satisfaction":[153,171],"but":[158],"did":[164],"no":[165],"have":[166],"any":[167],"cooperative,":[174],"Pematangsiantar":[175]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2017-05-26T00:00:00"}