{"id":"https://openalex.org/W2610755014","doi":"https://doi.org/10.14569/ijacsa.2017.080432","title":"Critical Success Factors In Implementing ITIL in the Ministry of Education in Saudi Arabia: An Exploratory Study","display_name":"Critical Success Factors In Implementing ITIL in the Ministry of Education in Saudi Arabia: An Exploratory Study","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2610755014","doi":"https://doi.org/10.14569/ijacsa.2017.080432","mag":"2610755014"},"language":"en","primary_location":{"id":"doi:10.14569/ijacsa.2017.080432","doi":"https://doi.org/10.14569/ijacsa.2017.080432","is_oa":true,"landing_page_url":"https://doi.org/10.14569/ijacsa.2017.080432","pdf_url":"http://thesai.org/Downloads/Volume8No4/Paper_32-Critical_Success_Factors_In_Implementing_ITIL_in_the_Ministry.pdf","source":{"id":"https://openalex.org/S23629721","display_name":"International Journal of Advanced Computer Science and Applications","issn_l":"2156-5570","issn":["2156-5570","2158-107X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","norway-1","poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310311819","host_organization_name":"Science and Information Organization","host_organization_lineage":["https://openalex.org/P4310311819"],"host_organization_lineage_names":["Science and Information Organization"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Advanced Computer Science and Applications","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"http://thesai.org/Downloads/Volume8No4/Paper_32-Critical_Success_Factors_In_Implementing_ITIL_in_the_Ministry.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Abdullah S","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I11701301","display_name":"Griffith University","ror":"https://ror.org/02sc3r913","country_code":"AU","type":"education","lineage":["https://openalex.org/I11701301"]},{"id":"https://openalex.org/I199693650","display_name":"Umm al-Qura University","ror":"https://ror.org/01xjqrm90","country_code":"SA","type":"education","lineage":["https://openalex.org/I199693650"]}],"countries":["AU","SA"],"is_corresponding":true,"raw_author_name":"Abdullah S","raw_affiliation_strings":["Faculty of Computing, Umma Al-Qura University, Alqunfudah, Saudi Arabia","School of Information and Communication Technology, Griffith University, Gold Coast, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Computing, Umma Al-Qura University, Alqunfudah, Saudi Arabia","institution_ids":["https://openalex.org/I199693650"]},{"raw_affiliation_string":"School of Information and Communication Technology, Griffith University, Gold Coast, Australia","institution_ids":["https://openalex.org/I11701301"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I11701301","https://openalex.org/I199693650"],"apc_list":null,"apc_paid":null,"fwci":2.3336,"has_fulltext":true,"cited_by_count":12,"citation_normalized_percentile":{"value":0.89372617,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":97},"biblio":{"volume":"8","issue":"4","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13034","display_name":"Information Systems Education and Curriculum Development","score":0.00559999980032444,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.004100000020116568,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/itil","display_name":"ITIL","score":0.9789999723434448},{"id":"https://openalex.org/keywords/critical-success-factors","display_name":"success factors","score":0.9409999847412109},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.9200000166893005},{"id":"https://openalex.org/keywords/it-service-delivery","display_name":"IT service delivery","score":0.8989999890327454},{"id":"https://openalex.org/keywords/ministry-of-education","display_name":"Ministry of Education","score":0.6110000014305115},{"id":"https://openalex.org/keywords/saudi-arabia","display_name":"Saudi Arabia","score":0.7839999794960022},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.5389999747276306},{"id":"https://openalex.org/keywords/utaut","display_name":"UTAUT","score":0.9020000100135803},{"id":"https://openalex.org/keywords/project-management","display_name":"project management","score":0.6179999709129333},{"id":"https://openalex.org/keywords/quality-control","display_name":"quality control","score":0.6600000262260437},{"id":"https://openalex.org/keywords/communication","display_name":"communication","score":0.5649999976158142},{"id":"https://openalex.org/keywords/implementation-barriers","display_name":"implementation barriers","score":0.5870000123977661}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.9305574297904968},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.7056269645690918},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.6172528862953186},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5882824659347534},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5651222467422485},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.5480029582977295},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5368775129318237},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.4662560224533081},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.46556591987609863},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4263395667076111},{"id":"https://openalex.org/C521751864","wikidata":"https://www.wikidata.org/wiki/Q1729207","display_name":"Christian ministry","level":2,"score":0.42040926218032837},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.37146857380867004},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.16599935293197632},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.14096766710281372},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13292235136032104},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12595000863075256},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.14569/ijacsa.2017.080432","doi":"https://doi.org/10.14569/ijacsa.2017.080432","is_oa":true,"landing_page_url":"https://doi.org/10.14569/ijacsa.2017.080432","pdf_url":"http://thesai.org/Downloads/Volume8No4/Paper_32-Critical_Success_Factors_In_Implementing_ITIL_in_the_Ministry.pdf","source":{"id":"https://openalex.org/S23629721","display_name":"International Journal of Advanced Computer Science and Applications","issn_l":"2156-5570","issn":["2156-5570","2158-107X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","norway-1","poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310311819","host_organization_name":"Science and Information Organization","host_organization_lineage":["https://openalex.org/P4310311819"],"host_organization_lineage_names":["Science and Information Organization"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Advanced Computer Science and Applications","raw_type":"journal-article"},{"id":"pmh:oai:research-repository.griffith.edu.au:10072/377574","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10072/377574","pdf_url":"http://hdl.handle.net/10072/377574","source":{"id":"https://openalex.org/S7407064376","display_name":"Griffith Research Online","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal article"}],"best_oa_location":{"id":"doi:10.14569/ijacsa.2017.080432","doi":"https://doi.org/10.14569/ijacsa.2017.080432","is_oa":true,"landing_page_url":"https://doi.org/10.14569/ijacsa.2017.080432","pdf_url":"http://thesai.org/Downloads/Volume8No4/Paper_32-Critical_Success_Factors_In_Implementing_ITIL_in_the_Ministry.pdf","source":{"id":"https://openalex.org/S23629721","display_name":"International Journal of Advanced Computer Science and Applications","issn_l":"2156-5570","issn":["2156-5570","2158-107X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","norway-1","poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310311819","host_organization_name":"Science and Information Organization","host_organization_lineage":["https://openalex.org/P4310311819"],"host_organization_lineage_names":["Science and Information Organization"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Advanced Computer Science and Applications","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Quality education","score":0.6164000034332275,"id":"https://metadata.un.org/sdg/4"},{"display_name":"Peace, justice, and strong institutions","score":0.47620001435279846,"id":"https://metadata.un.org/sdg/16"}],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320322724","display_name":"Ministry of Education, India","ror":"https://ror.org/048xjjh50"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2610755014.pdf","grobid_xml":"https://content.openalex.org/works/W2610755014.grobid-xml"},"referenced_works_count":50,"referenced_works":["https://openalex.org/W2477769","https://openalex.org/W52603211","https://openalex.org/W1188031628","https://openalex.org/W1491246246","https://openalex.org/W1527311855","https://openalex.org/W1547450212","https://openalex.org/W1570707184","https://openalex.org/W1577889663","https://openalex.org/W1608170983","https://openalex.org/W1615506555","https://openalex.org/W1658908529","https://openalex.org/W1684809301","https://openalex.org/W1923049269","https://openalex.org/W1929044141","https://openalex.org/W1971010819","https://openalex.org/W1973704684","https://openalex.org/W1974625302","https://openalex.org/W1977053408","https://openalex.org/W1995542969","https://openalex.org/W2008209148","https://openalex.org/W2013390835","https://openalex.org/W2036055432","https://openalex.org/W2050401924","https://openalex.org/W2057853931","https://openalex.org/W2070429220","https://openalex.org/W2074643097","https://openalex.org/W2085424253","https://openalex.org/W2093850357","https://openalex.org/W2094244514","https://openalex.org/W2095516943","https://openalex.org/W2100379340","https://openalex.org/W2102318820","https://openalex.org/W2104631798","https://openalex.org/W2107960180","https://openalex.org/W2121316348","https://openalex.org/W2124517246","https://openalex.org/W2128992662","https://openalex.org/W2131264055","https://openalex.org/W2133766618","https://openalex.org/W2148277253","https://openalex.org/W2162220772","https://openalex.org/W2168610960","https://openalex.org/W2308311425","https://openalex.org/W2314370984","https://openalex.org/W2321015466","https://openalex.org/W2321717379","https://openalex.org/W2335773058","https://openalex.org/W3121175530","https://openalex.org/W3121633574","https://openalex.org/W4240804397"],"related_works":["https://openalex.org/W2800043791","https://openalex.org/W2942688707","https://openalex.org/W2319803460","https://openalex.org/W7000888621","https://openalex.org/W2131264055","https://openalex.org/W7120390691","https://openalex.org/W2318484678","https://openalex.org/W2794906890","https://openalex.org/W2889293588","https://openalex.org/W2013390835"],"abstract_inverted_index":{"This":[0],"paper":[1,168],"engages":[2],"with":[3,90],"the":[4,12,16,21,41,44,83,94,99,111,117,122,132,135,156,173,221,228,236,239],"ITIL":[5,45,72,125,231],"framework":[6,46],"for":[7,40,114],"IT":[8,91],"service":[9],"delivery":[10],"within":[11,93,126,220],"specific":[13],"context":[14],"of":[15,18,23,43,54,68,88,96,124,134,167,179,211,218,223,230],"Ministry":[17,95,222],"Education":[19,97,224],"in":[20,47,82,98,150,196,202,225],"Kingdom":[22],"Saudi":[24],"Arabia":[25],"(KSA).":[26],"A":[27],"literature":[28,136,174,237],"review":[29],"process":[30],"is":[31,79,143,205,232],"used":[32],"to":[33,108,186,207,214],"develop":[34],"a":[35,52,86,147,177,216],"critical":[36],"success":[37,115,148,161,182],"factors":[38,113,118,162,183,213],"(CSFs)":[39],"implementation":[42,123,229],"an":[48,64],"organisation,":[49],"based":[50],"on":[51],"series":[53,87,178],"models":[55],"like":[56],"TAM":[57],"and":[58,60,105,116,140,154,190,238],"UTAUT,":[59],"then":[61,80],"put":[62],"into":[63],"overall":[65],"conceptual":[66,77,240],"model":[67,78,241],"use":[69],"behaviour":[70],"towards":[71],"described":[73],"by":[74,158],"[1].":[75],"The":[76,101,129,165,193],"deployed":[81],"field":[84],"through":[85],"interviews":[89,102],"professionals":[92],"KSA.":[100],"are":[103,163],"semi-structured,":[104],"were":[106],"intended":[107],"draw":[109],"out":[110,176],"corresponding":[112],"that":[119,137,184,201],"have":[120],"hindered":[121],"this":[127,197],"organisation.":[128],"data":[130,194],"confirm":[131],"view":[133],"strong":[138],"leadership":[139],"management":[141],"involvement":[142],"essential":[144],"both":[145],"as":[146,155],"factor":[149],"its":[151],"own":[152],"right,":[153],"means":[157],"which":[159],"other":[160],"enabled.":[164],"findings":[166],"make":[169,208],"two":[170],"observations.":[171],"First,":[172],"sets":[175],"quite":[180],"precise":[181],"relate":[185],"project":[187,199],"management,":[188],"communication,":[189],"quality":[191],"control.":[192],"presented":[195],"research":[198],"demonstrate":[200],"practice":[203],"it":[204],"hard":[206],"clear":[209],"all":[210],"these":[212],"such":[215],"level":[217],"detail":[219],"Saudi.":[226],"Second,":[227],"more":[233],"reflexive":[234],"than":[235],"would":[242],"initially":[243],"demonstrate.":[244]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2017-05-12T00:00:00"}
