{"id":"https://openalex.org/W2608345974","doi":"https://doi.org/10.21776/ub.apmba.2016.005.02.2","title":"How Brand Trust is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction","display_name":"How Brand Trust is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction","publication_year":2016,"publication_date":"2016-12-30","ids":{"openalex":"https://openalex.org/W2608345974","doi":"https://doi.org/10.21776/ub.apmba.2016.005.02.2","mag":"2608345974"},"language":"en","primary_location":{"id":"doi:10.21776/ub.apmba.2016.005.02.2","doi":"https://doi.org/10.21776/ub.apmba.2016.005.02.2","is_oa":true,"landing_page_url":"https://doi.org/10.21776/ub.apmba.2016.005.02.2","pdf_url":"https://apmba.ub.ac.id/index.php/apmba/article/download/228/204","source":{"id":"https://openalex.org/S2738914287","display_name":"Asia Pacific Management and Business Application","issn_l":"2252-8997","issn":["2252-8997","2615-2010"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314997","host_organization_name":"Brawijaya University","host_organization_lineage":["https://openalex.org/P4310314997"],"host_organization_lineage_names":["Brawijaya University"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Pacific Management and Business Application","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://apmba.ub.ac.id/index.php/apmba/article/download/228/204","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069067737","display_name":"Adelia Shabrina Prameka","orcid":"https://orcid.org/0000-0002-2942-5729","observed_orcids":["https://orcid.org/0000-0002-2942-5729"]},"institutions":[{"id":"https://openalex.org/I177055848","display_name":"University of Brawijaya","ror":"https://ror.org/01wk3d929","country_code":"ID","type":"education","lineage":["https://openalex.org/I177055848"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Adelia Shabrina Prameka","raw_affiliation_strings":["Department of Management, Faculty of Economics and Business, Brawijaya University, Malang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Faculty of Economics and Business, Brawijaya University, Malang, Indonesia","institution_ids":["https://openalex.org/I177055848"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048327470","display_name":"Ben\u2010Roy Do","orcid":"https://orcid.org/0000-0003-1697-2771","observed_orcids":["https://orcid.org/0000-0003-1697-2771"]},"institutions":[{"id":"https://openalex.org/I22265921","display_name":"National Central University","ror":"https://ror.org/00944ve71","country_code":"TW","type":"education","lineage":["https://openalex.org/I22265921"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ben-Roy Do","raw_affiliation_strings":["Department of Business Administration, National Central University, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Central University, Taiwan","institution_ids":["https://openalex.org/I22265921"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046982015","display_name":"Ainur Rofiq","orcid":"https://orcid.org/0000-0002-0888-1397","observed_orcids":["https://orcid.org/0000-0002-0888-1397"]},"institutions":[{"id":"https://openalex.org/I177055848","display_name":"University of Brawijaya","ror":"https://ror.org/01wk3d929","country_code":"ID","type":"education","lineage":["https://openalex.org/I177055848"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ainur Rofiq","raw_affiliation_strings":["Department of Management, Faculty of Economics and Business, Brawijaya University, Malang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Faculty of Economics and Business, Brawijaya University, Malang, Indonesia","institution_ids":["https://openalex.org/I177055848"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":2500000,"currency":"IDR","value_usd":163},"apc_paid":{"value":2500000,"currency":"IDR","value_usd":163},"fwci":0.0,"has_fulltext":true,"cited_by_count":27,"citation_normalized_percentile":{"value":0.29878548,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"5","issue":"2","first_page":"72","last_page":"84"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/brand-trust","display_name":"brand trust","score":1.0},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.9990000128746033},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9879999756813049},{"id":"https://openalex.org/keywords/mediation","display_name":"mediation","score":0.5649999976158142},{"id":"https://openalex.org/keywords/hotel-guests","display_name":"hotel guests","score":0.7839999794960022},{"id":"https://openalex.org/keywords/three-star-hotels","display_name":"three-star hotels","score":0.9139999747276306},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.6779999732971191}],"concepts":[{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6297808289527893},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6143704652786255},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6114014387130737},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5923882126808167},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.578263521194458},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.49006640911102295},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4701438248157501},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4692297875881195},{"id":"https://openalex.org/C70364389","wikidata":"https://www.wikidata.org/wiki/Q18757","display_name":"Validity","level":3,"score":0.4398561418056488},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4323784112930298},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4111023545265198},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.2398855984210968},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.18381541967391968},{"id":"https://openalex.org/C171606756","wikidata":"https://www.wikidata.org/wiki/Q506132","display_name":"Psychometrics","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.21776/ub.apmba.2016.005.02.2","doi":"https://doi.org/10.21776/ub.apmba.2016.005.02.2","is_oa":true,"landing_page_url":"https://doi.org/10.21776/ub.apmba.2016.005.02.2","pdf_url":"https://apmba.ub.ac.id/index.php/apmba/article/download/228/204","source":{"id":"https://openalex.org/S2738914287","display_name":"Asia Pacific Management and Business Application","issn_l":"2252-8997","issn":["2252-8997","2615-2010"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314997","host_organization_name":"Brawijaya University","host_organization_lineage":["https://openalex.org/P4310314997"],"host_organization_lineage_names":["Brawijaya University"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Pacific Management and Business Application","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:44e003965e874a64961a2038deddb6d5","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/44e003965e874a64961a2038deddb6d5","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"APMBA (Asia Pacific Management and Business Application), Vol 5, Iss 2, Pp 72-84 (2016)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.21776/ub.apmba.2016.005.02.2","doi":"https://doi.org/10.21776/ub.apmba.2016.005.02.2","is_oa":true,"landing_page_url":"https://doi.org/10.21776/ub.apmba.2016.005.02.2","pdf_url":"https://apmba.ub.ac.id/index.php/apmba/article/download/228/204","source":{"id":"https://openalex.org/S2738914287","display_name":"Asia Pacific Management and Business Application","issn_l":"2252-8997","issn":["2252-8997","2615-2010"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314997","host_organization_name":"Brawijaya University","host_organization_lineage":["https://openalex.org/P4310314997"],"host_organization_lineage_names":["Brawijaya University"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Pacific Management and Business Application","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Partnerships for the goals","score":0.5099999904632568,"id":"https://metadata.un.org/sdg/17"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2608345974.pdf","grobid_xml":"https://content.openalex.org/works/W2608345974.grobid-xml"},"referenced_works_count":32,"referenced_works":["https://openalex.org/W570875672","https://openalex.org/W1970491862","https://openalex.org/W1970546980","https://openalex.org/W1971472674","https://openalex.org/W1976491475","https://openalex.org/W1979432935","https://openalex.org/W1984822645","https://openalex.org/W1987804544","https://openalex.org/W1995031937","https://openalex.org/W2023803291","https://openalex.org/W2026368098","https://openalex.org/W2026510197","https://openalex.org/W2031541840","https://openalex.org/W2036063909","https://openalex.org/W2043788560","https://openalex.org/W2056399247","https://openalex.org/W2071535931","https://openalex.org/W2084867463","https://openalex.org/W2098154817","https://openalex.org/W2115612291","https://openalex.org/W2151405035","https://openalex.org/W2152159961","https://openalex.org/W2154403760","https://openalex.org/W2167325287","https://openalex.org/W2184141728","https://openalex.org/W2283165657","https://openalex.org/W2973112306","https://openalex.org/W2992489607","https://openalex.org/W3122668589","https://openalex.org/W4243815928","https://openalex.org/W4248593201","https://openalex.org/W7016131522"],"related_works":["https://openalex.org/W2607675274","https://openalex.org/W2341875592","https://openalex.org/W7220562134","https://openalex.org/W4402727955","https://openalex.org/W4410939444","https://openalex.org/W7213359942","https://openalex.org/W4382515506","https://openalex.org/W7134989219","https://openalex.org/W3164733014","https://openalex.org/W2998684764"],"abstract_inverted_index":{"This":[0],"paper":[1],"examines":[2],"the":[3,26,31,80,111],"effect":[4,92],"of":[5,40,48],"perceived":[6,103],"value":[7,104],"and":[8,15,30,38,58,65,70,91,108,116],"service":[9,114],"quality":[10,115],"on":[11,36,105],"brand":[12,106,117],"trust":[13,21,37],"directly":[14],"indirectly":[16],"through":[17],"customer":[18,99],"satisfaction.":[19],"Brand":[20],"can":[22],"be":[23],"defined":[24],"as":[25],"relationship":[27,112],"between":[28,113],"consumers":[29],"corporate":[32],"that":[33],"is":[34,132],"based":[35],"reliability":[39],"its":[41],"performance.":[42],"Questionnaires":[43],"were":[44,62,67,136],"given":[45],"to":[46,78],"guests":[47],"three-star":[49],"hotels":[50],"in":[51,121],"Malang,":[52],"Indonesia,":[53],"with":[54,129],"158":[55],"surveys":[56],"returned":[57],"114":[59],"valid":[60],"responses":[61],"analyzed.":[63],"Reliability":[64],"validity":[66],"examined":[68],"first,":[69],"partial":[71],"least":[72],"squares":[73],"(PLS-SEM)":[74],"analysis":[75],"was":[76],"performed":[77],"evaluate":[79],"determinant":[81],"coefficient":[82],"(R":[83],"2":[84,89,95],"),":[85,90],"predictive":[86],"relevance":[87],"(Q":[88],"size":[93],"(f":[94],").":[96],"Results":[97],"showed":[98],"satisfaction":[100],"partially":[101],"mediates":[102,110],"trust,":[107],"fully":[109],"trust.":[118],"Future":[119],"research":[120],"other":[122],"developing":[123],"countries,":[124],"against":[125],"different":[126],"hotel":[127],"class,":[128],"international":[130],"guests,":[131],"recommended.":[133],"Managerial":[134],"implications":[135],"discussed.":[137]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2017-05-05T00:00:00"}