{"id":"https://openalex.org/W2607516490","doi":"https://doi.org/10.1080/01621424.2017.1320698","title":"Patient experience and process measures of quality of care at home health agencies: Factors associated with high performance","display_name":"Patient experience and process measures of quality of care at home health agencies: Factors associated with high performance","publication_year":2017,"publication_date":"2017-01-02","ids":{"openalex":"https://openalex.org/W2607516490","doi":"https://doi.org/10.1080/01621424.2017.1320698","mag":"2607516490","pmid":"https://pubmed.ncbi.nlm.nih.gov/28448222"},"language":"en","primary_location":{"id":"doi:10.1080/01621424.2017.1320698","doi":"https://doi.org/10.1080/01621424.2017.1320698","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01621424.2017.1320698","pdf_url":null,"source":{"id":"https://openalex.org/S154823722","display_name":"Home Health Care Services Quarterly","issn_l":"0162-1424","issn":["0162-1424","1545-0856"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","jufo-1","medline","norway-1","poland-40","russia-white-list-3"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Home Health Care Services Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031066739","display_name":"L Smith","orcid":"https://orcid.org/0000-0001-8035-9379","observed_orcids":["https://orcid.org/0000-0001-8035-9379"]},"institutions":[{"id":"https://openalex.org/I180297670","display_name":"RTI International","ror":"https://ror.org/052tfza37","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I137902535","https://openalex.org/I170897317","https://openalex.org/I180297670"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Laura M. Smith","raw_affiliation_strings":["RTI International, eHealth, Quality and Analytics, Waltham, Massachusetts, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RTI International, eHealth, Quality and Analytics, Waltham, Massachusetts, USA","institution_ids":["https://openalex.org/I180297670"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103953154","display_name":"Wayne L. Anderson","orcid":"https://orcid.org/0000-0002-5839-188X","observed_orcids":["https://orcid.org/0000-0002-5839-188X"]},"institutions":[{"id":"https://openalex.org/I180297670","display_name":"RTI International","ror":"https://ror.org/052tfza37","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I137902535","https://openalex.org/I170897317","https://openalex.org/I180297670"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wayne L. Anderson","raw_affiliation_strings":["RTI International, Aging, Disability and Long-Term Care, Research Triangle Park, North Carolina, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RTI International, Aging, Disability and Long-Term Care, Research Triangle Park, North Carolina, USA","institution_ids":["https://openalex.org/I180297670"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043390930","display_name":"Lisa M. Lines","orcid":"https://orcid.org/0000-0002-9202-3466","observed_orcids":["https://orcid.org/0000-0002-9202-3466"]},"institutions":[{"id":"https://openalex.org/I180297670","display_name":"RTI International","ror":"https://ror.org/052tfza37","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I137902535","https://openalex.org/I170897317","https://openalex.org/I180297670"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Lisa M. Lines","raw_affiliation_strings":["RTI International, Center for Advanced Methods Development, Waltham, Massachusetts, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RTI International, Center for Advanced Methods Development, Waltham, Massachusetts, USA","institution_ids":["https://openalex.org/I180297670"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012444525","display_name":"Cristalle Pronier","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I180297670","display_name":"RTI International","ror":"https://ror.org/052tfza37","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I137902535","https://openalex.org/I170897317","https://openalex.org/I180297670"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Cristalle Pronier","raw_affiliation_strings":["RTI International, Survey Research Division, Research Triangle Park, North Carolina, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RTI International, Survey Research Division, Research Triangle Park, North Carolina, USA","institution_ids":["https://openalex.org/I180297670"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004346268","display_name":"Vanessa E. Thornburg","orcid":"https://orcid.org/0000-0003-3980-3401","observed_orcids":["https://orcid.org/0000-0003-3980-3401"]},"institutions":[{"id":"https://openalex.org/I180297670","display_name":"RTI International","ror":"https://ror.org/052tfza37","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I137902535","https://openalex.org/I170897317","https://openalex.org/I180297670"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Vanessa Thornburg","raw_affiliation_strings":["RTI International, Survey Research Division, Research Triangle Park, North Carolina, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RTI International, Survey Research Division, Research Triangle Park, North Carolina, USA","institution_ids":["https://openalex.org/I180297670"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062578889","display_name":"Janelle Butler","orcid":"https://orcid.org/0000-0001-9448-2634","observed_orcids":["https://orcid.org/0000-0001-9448-2634"]},"institutions":[{"id":"https://openalex.org/I180297670","display_name":"RTI International","ror":"https://ror.org/052tfza37","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I137902535","https://openalex.org/I170897317","https://openalex.org/I180297670"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Janelle P. Butler","raw_affiliation_strings":["RTI International, Survey Research Division, Research Triangle Park, North Carolina, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RTI International, Survey Research Division, Research Triangle Park, North Carolina, USA","institution_ids":["https://openalex.org/I180297670"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072566285","display_name":"Lori Teichman","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I50959184","display_name":"Centers for Medicare and Medicaid Services","ror":"https://ror.org/02g02rq35","country_code":"US","type":"government","lineage":["https://openalex.org/I1299022934","https://openalex.org/I50959184"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Lori Teichman","raw_affiliation_strings":["Centers for Medicare & Medicaid Services, Baltimore, Maryland, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centers for Medicare & Medicaid Services, Baltimore, Maryland, USA","institution_ids":["https://openalex.org/I50959184"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086726189","display_name":"Debra Dean-Whittaker","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I50959184","display_name":"Centers for Medicare and Medicaid Services","ror":"https://ror.org/02g02rq35","country_code":"US","type":"government","lineage":["https://openalex.org/I1299022934","https://openalex.org/I50959184"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Debra Dean-Whittaker","raw_affiliation_strings":["Centers for Medicare & Medicaid Services, Baltimore, Maryland, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centers for Medicare & Medicaid Services, Baltimore, Maryland, USA","institution_ids":["https://openalex.org/I50959184"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083475650","display_name":"Elizabeth H. Goldstein","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I50959184","display_name":"Centers for Medicare and Medicaid Services","ror":"https://ror.org/02g02rq35","country_code":"US","type":"government","lineage":["https://openalex.org/I1299022934","https://openalex.org/I50959184"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Elizabeth Goldstein","raw_affiliation_strings":["Centers for Medicare & Medicaid Services, Baltimore, Maryland, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centers for Medicare & Medicaid Services, Baltimore, Maryland, USA","institution_ids":["https://openalex.org/I50959184"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5031066739"],"corresponding_institution_ids":["https://openalex.org/I180297670"],"apc_list":null,"apc_paid":null,"fwci":3.0946,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.9057412,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"36","issue":"1","first_page":"29","last_page":"45"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.6610999703407288,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.6610999703407288,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11376","display_name":"Geriatric Care and Nursing Homes","score":0.16089999675750732,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.156700000166893,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/home-health-care","display_name":"home health care","score":0.7289999723434448},{"id":"https://openalex.org/keywords/quality-of-care","display_name":"quality of care","score":0.8619999885559082},{"id":"https://openalex.org/keywords/patient-experience","display_name":"patient experience","score":0.9660000205039978},{"id":"https://openalex.org/keywords/provider-characteristics","display_name":"provider characteristics","score":0.8349999785423279},{"id":"https://openalex.org/keywords/home-health-aides","display_name":"home health aides","score":0.8100000023841858},{"id":"https://openalex.org/keywords/visiting-nurse-associations","display_name":"visiting nurse associations","score":0.8730000257492065},{"id":"https://openalex.org/keywords/urban-location","display_name":"urban location","score":0.8529999852180481},{"id":"https://openalex.org/keywords/organizational-characteristics","display_name":"organizational characteristics","score":0.6819999814033508}],"concepts":[{"id":"https://openalex.org/C101097943","wikidata":"https://www.wikidata.org/wiki/Q5176983","display_name":"Counterintuitive","level":2,"score":0.7942638993263245},{"id":"https://openalex.org/C3018713162","wikidata":"https://www.wikidata.org/wiki/Q15945387","display_name":"Home health","level":3,"score":0.672624945640564},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.5668506622314453},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5540649890899658},{"id":"https://openalex.org/C38180746","wikidata":"https://www.wikidata.org/wiki/Q1952580","display_name":"Multivariate analysis","level":2,"score":0.5137418508529663},{"id":"https://openalex.org/C165957694","wikidata":"https://www.wikidata.org/wiki/Q5421350","display_name":"Exploratory factor analysis","level":3,"score":0.5032479166984558},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5011858940124512},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.46765249967575073},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.45816120505332947},{"id":"https://openalex.org/C2777896191","wikidata":"https://www.wikidata.org/wiki/Q22907655","display_name":"Patient experience","level":3,"score":0.44817838072776794},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.42940929532051086},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.16543608903884888},{"id":"https://openalex.org/C171606756","wikidata":"https://www.wikidata.org/wiki/Q506132","display_name":"Psychometrics","level":2,"score":0.13138779997825623},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D005163","descriptor_name":"Factor Analysis, Statistical","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D009726","descriptor_name":"Nurses","qualifier_ui":"Q000600","qualifier_name":"supply & distribution","is_major_topic":false},{"descriptor_ui":"D010559","descriptor_name":"Personnel Management","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D011787","descriptor_name":"Quality of Health Care","qualifier_ui":"Q000145","qualifier_name":"classification","is_major_topic":true},{"descriptor_ui":"D011787","descriptor_name":"Quality of Health Care","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":true},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D015999","descriptor_name":"Multivariate Analysis","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D017060","descriptor_name":"Patient Satisfaction","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D018574","descriptor_name":"Home Care Agencies","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":true},{"descriptor_ui":"D018576","descriptor_name":"Home Health Aides","qualifier_ui":"Q000600","qualifier_name":"supply & distribution","is_major_topic":false},{"descriptor_ui":"D019984","descriptor_name":"Quality Indicators, Health Care","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true}],"locations_count":2,"locations":[{"id":"doi:10.1080/01621424.2017.1320698","doi":"https://doi.org/10.1080/01621424.2017.1320698","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01621424.2017.1320698","pdf_url":null,"source":{"id":"https://openalex.org/S154823722","display_name":"Home Health Care Services Quarterly","issn_l":"0162-1424","issn":["0162-1424","1545-0856"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","jufo-1","medline","norway-1","poland-40","russia-white-list-3"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Home Health Care Services Quarterly","raw_type":"journal-article"},{"id":"pmid:28448222","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/28448222","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Home health care services quarterly","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.8048999905586243}],"sustainable_development_goals_aurora":[{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":0.7400000095367432}],"study_designs":[],"awards":[{"id":"https://openalex.org/G7651938339","display_name":null,"funder_award_id":"HHSM-500-2014-00447G","funder_id":"https://openalex.org/F4320332205","funder_display_name":"Centers for Medicare and Medicaid Services"}],"funders":[{"id":"https://openalex.org/F4320310334","display_name":"RTI International","ror":"https://ror.org/052tfza37"},{"id":"https://openalex.org/F4320332205","display_name":"Centers for Medicare and Medicaid Services","ror":"https://ror.org/02g02rq35"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W1497697256","https://openalex.org/W1970926607","https://openalex.org/W2034254186","https://openalex.org/W2044805863","https://openalex.org/W2051599595","https://openalex.org/W2063952706","https://openalex.org/W2085271530","https://openalex.org/W2097177814","https://openalex.org/W2124781581","https://openalex.org/W2151875343","https://openalex.org/W2166114904","https://openalex.org/W2168175716","https://openalex.org/W2210932459","https://openalex.org/W2331640989","https://openalex.org/W2910516512","https://openalex.org/W4256578005"],"related_works":["https://openalex.org/W2759963735","https://openalex.org/W4308332202","https://openalex.org/W4200620517","https://openalex.org/W4406687281","https://openalex.org/W3095317039","https://openalex.org/W3126798168","https://openalex.org/W2083772601","https://openalex.org/W2912600628","https://openalex.org/W1990619434","https://openalex.org/W2944702491"],"abstract_inverted_index":{"We":[0],"examined":[1],"the":[2,42,93],"effects":[3,85],"of":[4,15,56,70,74,86,95],"provider":[5],"characteristics":[6],"on":[7,12,35],"home":[8,57],"health":[9,58],"agency":[10],"performance":[11],"patient":[13],"experience":[14],"care":[16],"(Home":[17],"Health":[18],"CAHPS)":[19],"and":[20,26,49,63],"process":[21],"(OASIS)":[22],"measures.":[23],"Descriptive,":[24],"multivariate,":[25],"factor":[27,38],"analyses":[28,39],"were":[29,66],"used.":[30],"While":[31],"agencies":[32],"score":[33],"high":[34],"both":[36],"domains,":[37],"showed":[40,92],"that":[41],"underlying":[43],"items":[44],"represent":[45],"separate":[46,97],"constructs.":[47],"Freestanding":[48],"Visiting":[50],"Nurse":[51],"Association":[52],"agencies,":[53],"higher":[54],"number":[55],"aides":[59],"per":[60],"100":[61],"episodes,":[62],"urban":[64],"location":[65],"statistically":[67],"significant":[68],"predictors":[69],"lower":[71],"performance.":[72],"Lack":[73],"variation":[75],"in":[76],"composite":[77],"measures":[78],"potentially":[79],"led":[80],"to":[81],"counterintuitive":[82],"results":[83],"for":[84],"organizational":[87],"characteristics.":[88],"This":[89],"exploratory":[90],"study":[91],"value":[94],"having":[96],"quality":[98],"domains.":[99]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":6},{"year":2018,"cited_by_count":1}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2017-05-05T00:00:00"}