{"id":"https://openalex.org/W2606586972","doi":"https://doi.org/10.1080/08841241.2017.1311980","title":"Student satisfaction in higher education: a meta-analytic study","display_name":"Student satisfaction in higher education: a meta-analytic study","publication_year":2017,"publication_date":"2017-01-02","ids":{"openalex":"https://openalex.org/W2606586972","doi":"https://doi.org/10.1080/08841241.2017.1311980","mag":"2606586972"},"language":"en","primary_location":{"id":"doi:10.1080/08841241.2017.1311980","doi":"https://doi.org/10.1080/08841241.2017.1311980","is_oa":false,"landing_page_url":"https://doi.org/10.1080/08841241.2017.1311980","pdf_url":null,"source":{"id":"https://openalex.org/S40814766","display_name":"Journal of Marketing for HIGHER EDUCATION","issn_l":"0884-1241","issn":["0884-1241","1540-7144"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Marketing for Higher Education","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109604064","display_name":"Fernando de Oliveira Santini","orcid":"https://orcid.org/0000-0002-2161-0313","observed_orcids":["https://orcid.org/0000-0002-2161-0313"]},"institutions":[{"id":"https://openalex.org/I61722147","display_name":"Universidade do Vale do Rio dos Sinos","ror":"https://ror.org/05ctmmy43","country_code":"BR","type":"education","lineage":["https://openalex.org/I61722147"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Fernando de Oliveira Santini","raw_affiliation_strings":["Universidade do Vale do Rio dos Sinos and Escola Superior de Propaganda e Marketing, S\u00e3o Leopoldo, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade do Vale do Rio dos Sinos and Escola Superior de Propaganda e Marketing, S\u00e3o Leopoldo, Brazil","institution_ids":["https://openalex.org/I61722147"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067531711","display_name":"Wagner J\u00fanior Ladeira","orcid":"https://orcid.org/0000-0002-1793-6206","observed_orcids":["https://orcid.org/0000-0002-1793-6206"]},"institutions":[{"id":"https://openalex.org/I61722147","display_name":"Universidade do Vale do Rio dos Sinos","ror":"https://ror.org/05ctmmy43","country_code":"BR","type":"education","lineage":["https://openalex.org/I61722147"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Wagner Junior Ladeira","raw_affiliation_strings":["Universidade do Vale do Rio dos Sinos, S\u00e3o Leopoldo, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade do Vale do Rio dos Sinos, S\u00e3o Leopoldo, Brazil","institution_ids":["https://openalex.org/I61722147"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037289082","display_name":"Cl\u00e1udio Hoffmann Sampaio","orcid":"https://orcid.org/0000-0001-9943-1414","observed_orcids":["https://orcid.org/0000-0001-9943-1414"]},"institutions":[{"id":"https://openalex.org/I45643870","display_name":"Pontif\u00edcia Universidade Cat\u00f3lica do Rio Grande do Sul","ror":"https://ror.org/025vmq686","country_code":"BR","type":"education","lineage":["https://openalex.org/I45643870"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Claudio Hoffmann Sampaio","raw_affiliation_strings":["Pontif\u00edcia Universidade Cat\u00f3lica do Rio Grande do Sul, Porto Alegre, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Pontif\u00edcia Universidade Cat\u00f3lica do Rio Grande do Sul, Porto Alegre, Brazil","institution_ids":["https://openalex.org/I45643870"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103144441","display_name":"Gustavo Costa","orcid":"https://orcid.org/0009-0001-6853-9702","observed_orcids":["https://orcid.org/0009-0001-6853-9702"]},"institutions":[{"id":"https://openalex.org/I61722147","display_name":"Universidade do Vale do Rio dos Sinos","ror":"https://ror.org/05ctmmy43","country_code":"BR","type":"education","lineage":["https://openalex.org/I61722147"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Gustavo da Silva Costa","raw_affiliation_strings":["Universidade do Vale do Rio dos Sinos, S\u00e3o Leopoldo, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade do Vale do Rio dos Sinos, S\u00e3o Leopoldo, Brazil","institution_ids":["https://openalex.org/I61722147"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5109604064"],"corresponding_institution_ids":["https://openalex.org/I61722147"],"apc_list":null,"apc_paid":null,"fwci":22.21,"has_fulltext":false,"cited_by_count":175,"citation_normalized_percentile":{"value":0.99439445,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"27","issue":"1","first_page":"1","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8086000084877014,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8086000084877014,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.1598999947309494,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10267","display_name":"Higher Education Research Studies","score":0.018200000748038292,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":1.0},{"id":"https://openalex.org/keywords/higher-education","display_name":"higher education","score":0.9900000095367432},{"id":"https://openalex.org/keywords/antecedents-of-satisfaction","display_name":"antecedents of satisfaction","score":0.9010000228881836},{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.6679999828338623},{"id":"https://openalex.org/keywords/market-orientation","display_name":"market orientation","score":0.8840000033378601},{"id":"https://openalex.org/keywords/university-identity","display_name":"university identity","score":0.6620000004768372},{"id":"https://openalex.org/keywords/university-environment","display_name":"university environment","score":0.9599999785423279},{"id":"https://openalex.org/keywords/student-resources","display_name":"student resources","score":0.7929999828338623}],"concepts":[{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.8464469909667969},{"id":"https://openalex.org/C2781256819","wikidata":"https://www.wikidata.org/wiki/Q16828835","display_name":"Antecedent (behavioral psychology)","level":2,"score":0.6977905631065369},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.619024932384491},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5816270709037781},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5348296165466309},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.5262690782546997},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5222128629684448},{"id":"https://openalex.org/C2780510313","wikidata":"https://www.wikidata.org/wiki/Q178706","display_name":"Institution","level":2,"score":0.49242886900901794},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4875328242778778},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4577781558036804},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.43917718529701233},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4364655911922455},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3673374652862549},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.36469537019729614},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.25955742597579956},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13672739267349243},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.12146809697151184},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.09257358312606812},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09143674373626709},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08258891105651855},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/08841241.2017.1311980","doi":"https://doi.org/10.1080/08841241.2017.1311980","is_oa":false,"landing_page_url":"https://doi.org/10.1080/08841241.2017.1311980","pdf_url":null,"source":{"id":"https://openalex.org/S40814766","display_name":"Journal of Marketing for HIGHER EDUCATION","issn_l":"0884-1241","issn":["0884-1241","1540-7144"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Marketing for Higher Education","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:jmkthe:v:27:y:2017:i:1:p:1-18","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/08841241.2017.1311980","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.9235000014305115,"display_name":"Quality education","id":"https://metadata.un.org/sdg/4"}],"sustainable_development_goals_aurora":[{"score":0.550000011920929,"display_name":"Quality education","id":"https://metadata.un.org/sdg/4"}],"study_designs":[{"display_name":"Systematic Review","id":"https://openalex.org/study-designs/systematic-review"},{"display_name":"Meta-Analysis","id":"https://openalex.org/study-designs/meta-analysis"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W288877683","https://openalex.org/W299494335","https://openalex.org/W569552161","https://openalex.org/W1502266008","https://openalex.org/W1568545879","https://openalex.org/W1583956302","https://openalex.org/W1584425484","https://openalex.org/W1588629993","https://openalex.org/W1762513432","https://openalex.org/W1794153539","https://openalex.org/W1846223488","https://openalex.org/W1918012226","https://openalex.org/W1948537453","https://openalex.org/W1965436337","https://openalex.org/W1973815390","https://openalex.org/W1980719364","https://openalex.org/W1989991265","https://openalex.org/W1995418116","https://openalex.org/W1999621327","https://openalex.org/W2000682656","https://openalex.org/W2005536997","https://openalex.org/W2006061051","https://openalex.org/W2006546769","https://openalex.org/W2010438979","https://openalex.org/W2013492134","https://openalex.org/W2014983885","https://openalex.org/W2018306005","https://openalex.org/W2019518939","https://openalex.org/W2022397666","https://openalex.org/W2023354940","https://openalex.org/W2026809193","https://openalex.org/W2028893664","https://openalex.org/W2035510122","https://openalex.org/W2036796144","https://openalex.org/W2048361026","https://openalex.org/W2049436788","https://openalex.org/W2051861101","https://openalex.org/W2056695936","https://openalex.org/W2060305397","https://openalex.org/W2065663749","https://openalex.org/W2066096070","https://openalex.org/W2066180986","https://openalex.org/W2070574360","https://openalex.org/W2071693411","https://openalex.org/W2072756298","https://openalex.org/W2082535477","https://openalex.org/W2087134506","https://openalex.org/W2090014697","https://openalex.org/W2091744268","https://openalex.org/W2095060413","https://openalex.org/W2100085738","https://openalex.org/W2100813809","https://openalex.org/W2112432954","https://openalex.org/W2126351379","https://openalex.org/W2130687196","https://openalex.org/W2142801253","https://openalex.org/W2145262937","https://openalex.org/W2167006443","https://openalex.org/W2258646925","https://openalex.org/W2265711947","https://openalex.org/W2301477202","https://openalex.org/W2399326440","https://openalex.org/W2489111096","https://openalex.org/W2901943249","https://openalex.org/W2997479499","https://openalex.org/W4249828427","https://openalex.org/W4383956319"],"related_works":["https://openalex.org/W2623600633","https://openalex.org/W3108323567","https://openalex.org/W4220656949","https://openalex.org/W1948537453","https://openalex.org/W2145262937","https://openalex.org/W3205003331","https://openalex.org/W1524770243","https://openalex.org/W3180783651","https://openalex.org/W7163561292","https://openalex.org/W2884333953"],"abstract_inverted_index":{"This":[0],"paper":[1],"discusses":[2],"the":[3,34,53,57,87,96,121,124],"results":[4],"of":[5,16,31,36,56,63,81,95,115,123],"a":[6,28,61,113],"meta-analysis":[7],"performed":[8],"to":[9,26,52,72,86,107,128],"identify":[10],"key":[11],"antecedent":[12,77],"and":[13,50,74,102],"consequent":[14,104],"constructs":[15],"satisfaction":[17,32],"in":[18,33,132],"higher":[19,37,97,133],"education.":[20,38,134],"We":[21,66,118],"offer":[22],"an":[23],"integrated":[24],"model":[25],"achieve":[27],"better":[29],"understanding":[30],"context":[35],"To":[39],"accomplish":[40],"this":[41],"objective,":[42],"we":[43],"identified":[44,67],"83":[45],"studies":[46,68],"that":[47,120],"were":[48],"valid":[49],"relevant":[51],"research":[54,131],"objective":[55],"current":[58],"study,":[59],"generating":[60],"total":[62,114],"469":[64],"observations.":[65],"published":[69],"from":[70],"1986":[71],"2016":[73],"analyzed":[75],"six":[76],"dimensions":[78,111],"(perceived":[79],"value":[80],"educational":[82],"services,":[83],"resources":[84],"provided":[85],"student,":[88],"service":[89],"quality":[90],"perception,":[91],"marketing":[92],"orientation,":[93],"identity":[94],"education":[98],"institution,":[99],"university":[100],"environment)":[101],"one":[103],"dimension":[105],"related":[106],"satisfaction.":[108],"The":[109],"7":[110],"exhibited":[112],"51":[116],"relationships.":[117],"believe":[119],"originality":[122],"findings":[125],"clearly":[126],"contributes":[127],"future":[129],"academic":[130]},"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":20},{"year":2023,"cited_by_count":23},{"year":2022,"cited_by_count":31},{"year":2021,"cited_by_count":32},{"year":2020,"cited_by_count":21},{"year":2019,"cited_by_count":12},{"year":2018,"cited_by_count":8},{"year":2017,"cited_by_count":4}],"updated_date":"2026-10-18T09:31:52.927876","created_date":"2017-04-28T00:00:00"}