{"id":"https://openalex.org/W2605114838","doi":"https://doi.org/10.1504/eg.2017.10004264","title":"How perceived effort expectancy and social influence affects continuance of intention to use e-government. A study of a Malaysian government service","display_name":"How perceived effort expectancy and social influence affects continuance of intention to use e-government. A study of a Malaysian government service","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2605114838","doi":"https://doi.org/10.1504/eg.2017.10004264","mag":"2605114838"},"language":"en","primary_location":{"id":"doi:10.1504/eg.2017.10004264","doi":"https://doi.org/10.1504/eg.2017.10004264","is_oa":false,"landing_page_url":"https://doi.org/10.1504/eg.2017.10004264","pdf_url":null,"source":{"id":"https://openalex.org/S23830393","display_name":"Electronic Government an International Journal","issn_l":"1740-7494","issn":["1740-7494","1740-7508"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Government, an International Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081921968","display_name":"Fahmi Zaidi Abdul Razak","orcid":"https://orcid.org/0000-0002-0639-1925","observed_orcids":["https://orcid.org/0000-0002-0639-1925"]},"institutions":[{"id":"https://openalex.org/I4405276957","display_name":"Widad University College","ror":"https://ror.org/00zfzww25","country_code":"MY","type":"education","lineage":["https://openalex.org/I4405276957"]},{"id":"https://openalex.org/I4405278201","display_name":"Widad College","ror":"https://ror.org/059x9t779","country_code":"MY","type":"education","lineage":["https://openalex.org/I4405278201"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Fahmi Z.B. Abdul Razak","raw_affiliation_strings":["Faculty of Education and Social Science, Widad University College, BIM Point, Bandar Indera Mahkota, Kuantan, Pahang, 25200, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Education and Social Science, Widad University College, BIM Point, Bandar Indera Mahkota, Kuantan, Pahang, 25200, Malaysia","institution_ids":["https://openalex.org/I4405276957","https://openalex.org/I4405278201"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039452192","display_name":"Anuar Abu Bakar","orcid":"https://orcid.org/0000-0002-9797-4391","observed_orcids":["https://orcid.org/0000-0002-9797-4391"]},"institutions":[{"id":"https://openalex.org/I157696592","display_name":"Universiti Malaysia Terengganu","ror":"https://ror.org/02474f074","country_code":"MY","type":"education","lineage":["https://openalex.org/I157696592"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"A. Abu Bakar","raw_affiliation_strings":["Faculty of Social Development, Universiti Malaysia Terengganu, Kuala Terengganu, Terengganu, 21030, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Social Development, Universiti Malaysia Terengganu, Kuala Terengganu, Terengganu, 21030, Malaysia","institution_ids":["https://openalex.org/I157696592"]}]},{"author_position":"last","author":{"id":null,"display_name":"W.S.W Abdullah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I157696592","display_name":"Universiti Malaysia Terengganu","ror":"https://ror.org/02474f074","country_code":"MY","type":"education","lineage":["https://openalex.org/I157696592"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"W.S.W Abdullah","raw_affiliation_strings":["Faculty of Social Development, Universiti Malaysia Terengganu, Kuala Terengganu, Terengganu, 21030, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Social Development, Universiti Malaysia Terengganu, Kuala Terengganu, Terengganu, 21030, Malaysia","institution_ids":["https://openalex.org/I157696592"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.9569,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.94087993,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"13","issue":"1","first_page":"1","last_page":"1"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.5390999913215637,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.5390999913215637,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.46000000834465027,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12415","display_name":"Employer Branding and e-HRM","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.7509999871253967},{"id":"https://openalex.org/keywords/continuance-intention","display_name":"continuance intention","score":0.890999972820282},{"id":"https://openalex.org/keywords/effort-expectancy","display_name":"effort expectancy","score":0.9229999780654907},{"id":"https://openalex.org/keywords/social-influence","display_name":"social influence","score":0.9909999966621399},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.7649999856948853},{"id":"https://openalex.org/keywords/public-sector-employment","display_name":"public sector employees","score":0.8149999976158142}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.9549959897994995},{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.871846079826355},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.7309948205947876},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5508020520210266},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.46547573804855347},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46462568640708923},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4597812294960022},{"id":"https://openalex.org/C2780346085","wikidata":"https://www.wikidata.org/wiki/Q7884986","display_name":"Unified theory of acceptance and use of technology","level":3,"score":0.4569646716117859},{"id":"https://openalex.org/C131158328","wikidata":"https://www.wikidata.org/wiki/Q1307337","display_name":"Social influence","level":2,"score":0.4415695369243622},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.42536231875419617},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.33594459295272827},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30130064487457275},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.19147276878356934},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.06668436527252197},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1504/eg.2017.10004264","doi":"https://doi.org/10.1504/eg.2017.10004264","is_oa":false,"landing_page_url":"https://doi.org/10.1504/eg.2017.10004264","pdf_url":null,"source":{"id":"https://openalex.org/S23830393","display_name":"Electronic Government an International Journal","issn_l":"1740-7494","issn":["1740-7494","1740-7508"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Government, an International Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions","score":0.47620001435279846}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4231123097","https://openalex.org/W2593206294","https://openalex.org/W7112367052","https://openalex.org/W3106431108","https://openalex.org/W4413436710","https://openalex.org/W3034426053","https://openalex.org/W4401389986","https://openalex.org/W2544263811","https://openalex.org/W7047333179","https://openalex.org/W2884555049"],"abstract_inverted_index":{"This":[0],"study":[1,139],"examines":[2],"the":[3,21,57,81,118,130,138],"role":[4],"of":[5,17,23,62,69,83],"effort":[6,84],"expectancy":[7,85],"and":[8,47,74,92],"social":[9,93],"influence":[10,94],"in":[11,38,126,137],"explaining":[12],"Malaysian":[13,24,131],"government":[14,25],"service":[15,133],"acceptance":[16],"e-government":[18,112,132],"services":[19],"from":[20],"perspective":[22],"servants.":[26],"The":[27,60],"paper":[28],"is":[29,115],"based":[30],"on":[31,107],"survey":[32],"data":[33,63],"(n":[34],"=":[35,87,96],"543)":[36],"collected":[37],"Pahang,":[39],"Malaysia":[40],"between":[41],"April":[42],"2014":[43,46],"to":[44,103,110,128],"July":[45],"was":[48,64],"analysed":[49],"by":[50,66],"using":[51],"SPSS":[52],"20":[53],"(Statistical":[54],"Package":[55],"for":[56,123,144],"Social":[58],"Sciences).":[59],"analysis":[61,72],"performed":[65],"a":[67],"combination":[68,82],"exploratory":[70],"factor":[71],"(EFA)":[73],"multiple":[75],"linear":[76],"regressions.":[77],"Results":[78],"show":[79],"that":[80,117],"(\u03b2":[86,95],"0.373,":[88],"p":[89,98],"<":[90,99],"0.01)":[91,100],"0.329,":[97],"were":[101],"found":[102],"have":[104],"significant":[105],"impacts":[106],"continuance":[108],"intention":[109],"use":[111],"practices.":[113,134],"It":[114],"anticipated":[116],"findings":[119],"will":[120],"be":[121],"useful":[122],"policy":[124],"makers":[125],"order":[127],"enhance":[129],"Limitations":[135],"encountered":[136],"as":[140,142],"well":[141],"suggestions":[143],"future":[145],"research":[146],"are":[147],"also":[148],"included.":[149]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2017-04-14T00:00:00"}