{"id":"https://openalex.org/W2605078428","doi":null,"title":"Conflict Management Styles and Aggressive Communication in Email: An Examination of Organizational Interactions","display_name":"Conflict Management Styles and Aggressive Communication in Email: An Examination of Organizational Interactions","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W2605078428","mag":"2605078428"},"language":"en","primary_location":{"id":"pmh:oai:etd.ohiolink.edu:akron1333835520","doi":null,"is_oa":true,"landing_page_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","pdf_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","source":{"id":"https://openalex.org/S4377196344","display_name":"OhioLink ETD Center (Ohio Library and Information Network)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210155183","host_organization_name":"Ohio Library and Information Network","host_organization_lineage":["https://openalex.org/I4210155183"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078887700","display_name":"Andrea Lauren Mitchell","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I110152177","display_name":"University of Akron","ror":"https://ror.org/02kyckx55","country_code":"US","type":"education","lineage":["https://openalex.org/I110152177"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Andrea Lauren Mitchell","raw_affiliation_strings":["University of Akron"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Akron","institution_ids":["https://openalex.org/I110152177"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5078887700"],"corresponding_institution_ids":["https://openalex.org/I110152177"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.50907593,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/3310","display_name":"Linguistics and Language"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13716","display_name":"Interpersonal and Organizational Communication","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conflict-management-styles","display_name":"conflict management styles","score":1.0},{"id":"https://openalex.org/keywords/aggressive-communication","display_name":"aggressive communication","score":0.8939999938011169},{"id":"https://openalex.org/keywords/email-communication","display_name":"email communication","score":0.9490000009536743},{"id":"https://openalex.org/keywords/computer-mediated-communication","display_name":"computer-mediated communication","score":0.9070000052452087},{"id":"https://openalex.org/keywords/face-to-face-communication","display_name":"face-to-face communication","score":0.6850000023841858},{"id":"https://openalex.org/keywords/verbal-aggressiveness","display_name":"verbal aggressiveness","score":0.8960000276565552},{"id":"https://openalex.org/keywords/competing-style","display_name":"competing style","score":0.9330000281333923},{"id":"https://openalex.org/keywords/coworker-interaction","display_name":"coworker interaction","score":0.7110000252723694},{"id":"https://openalex.org/keywords/organizational-communication","display_name":"organizational communication","score":0.9049999713897705}],"concepts":[{"id":"https://openalex.org/C2779683958","wikidata":"https://www.wikidata.org/wiki/Q1640893","display_name":"Conflict management","level":2,"score":0.4824953079223633},{"id":"https://openalex.org/C2778128385","wikidata":"https://www.wikidata.org/wiki/Q7102013","display_name":"Organizational conflict","level":3,"score":0.46840450167655945},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.46769002079963684},{"id":"https://openalex.org/C116314809","wikidata":"https://www.wikidata.org/wiki/Q1937189","display_name":"Organizational communication","level":2,"score":0.4375108778476715},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4261944890022278},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.38523125648498535},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37180840969085693},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3316904902458191},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24274516105651855},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.10233563184738159}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:etd.ohiolink.edu:akron1333835520","doi":null,"is_oa":true,"landing_page_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","pdf_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","source":{"id":"https://openalex.org/S4377196344","display_name":"OhioLink ETD Center (Ohio Library and Information Network)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210155183","host_organization_name":"Ohio Library and Information Network","host_organization_lineage":["https://openalex.org/I4210155183"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","raw_type":"text"},{"id":"mag:2605078428","doi":null,"is_oa":false,"landing_page_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:etd.ohiolink.edu:akron1333835520","doi":null,"is_oa":true,"landing_page_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","pdf_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","source":{"id":"https://openalex.org/S4377196344","display_name":"OhioLink ETD Center (Ohio Library and Information Network)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210155183","host_organization_name":"Ohio Library and Information Network","host_organization_lineage":["https://openalex.org/I4210155183"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1333835520","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2605078428.pdf","grobid_xml":"https://content.openalex.org/works/W2605078428.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W1988896191","https://openalex.org/W2017923851","https://openalex.org/W2066649178","https://openalex.org/W2118052501","https://openalex.org/W2170765101"],"related_works":["https://openalex.org/W3197522613","https://openalex.org/W2315115104","https://openalex.org/W2919030164","https://openalex.org/W113644513","https://openalex.org/W7098451567","https://openalex.org/W2288229371","https://openalex.org/W2055101764","https://openalex.org/W1982931665","https://openalex.org/W2592655323","https://openalex.org/W30517990"],"abstract_inverted_index":{"Organizational":[0],"communication":[1,9],"in":[2,37,53,78,101,125,149,165,179],"today's":[3],"workforce":[4],"takes":[5],"place":[6],"through":[7],"many":[8],"channels,":[10],"with":[11],"face-to-face":[12,38,54,169],"and":[13,47,50,72,108,115,158,168,171],"email":[14,83,103,124,151,167,181],"being":[15],"two":[16],"of":[17,31,75,112,132],"the":[18,110,144,180],"primary":[19],"channels":[20],"(Cheney,":[21],"Christensen,":[22],"Zorn,":[23],"&":[24,42,57,60,63,86],"Ganesh,":[25],"2004).While":[26],"there":[27,66],"is":[28,67,175],"an":[29],"abundance":[30],"research":[32,69],"on":[33,48,70],"conflict":[34,71,93,146],"management":[35,94,147],"styles":[36,95],"contexts":[39,55],"(Folger,":[40],"Poole,":[41],"Stutman,":[43],"1997;Rahim,":[44],"1992;Thomas,":[45],"1976)":[46],"argumentativeness":[49,114,157],"verbal":[51,117,160,173],"aggressiveness":[52,118,161,174],"(Infante":[56],"Rancer,":[58],"1982;Infante":[59],"Wigley,":[61],"1986;Rancer":[62],"Avtgis,":[64],"2006),":[65],"less":[68],"these":[73],"types":[74],"communicative":[76],"behaviors":[77],"computer-mediated":[79],"contexts,":[80],"more":[81,140,177],"specifically":[82],"(Martin,":[84],"Heisel,":[85],"Valencic,":[87],"2001;Turnage,":[88],"2008).This":[89],"study":[90,134],"examined":[91],"a)":[92,137],"utilized":[96],"between":[97,127],"peers":[98,128],"most":[99],"often":[100,178],"organizational":[102,150],"interactions":[104],"compared":[105],"to":[106,142],"faceto-face,":[107],"b)":[109,154],"levels":[111],"trait":[113,116,156,159],"coworkers":[119],"display":[120],"when":[121],"communicating":[122],"via":[123],"organizations":[126],"versus":[129,152],"face-to-face.The":[130],"findings":[131],"this":[133],"indicate":[135],"that":[136,155],"individuals":[138],"are":[139],"likely":[141],"use":[143],"competing":[145],"style":[148],"face-to-face,":[153],"show":[162],"no":[163],"differences":[164],"both":[166],"contexts.,":[170],"c)":[172],"endorsed":[176],"context.iv":[182]},"counts_by_year":[],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2017-04-14T00:00:00"}