{"id":"https://openalex.org/W259849448","doi":null,"title":"Co-production : A fair-weather syndrome?","display_name":"Co-production : A fair-weather syndrome?","publication_year":2010,"publication_date":"2010-05-29","ids":{"openalex":"https://openalex.org/W259849448","mag":"259849448"},"language":"en","primary_location":{"id":"mag:259849448","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/62650/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101448713","display_name":"Anders Gustafsson","orcid":"https://orcid.org/0000-0001-8278-1442","observed_orcids":["https://orcid.org/0000-0001-8278-1442","https://orcid.org/0000-0002-6589-8662"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Anders Gustafsson","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-8278-1442","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046775229","display_name":"Tor Wallin Andreassen","orcid":"https://orcid.org/0000-0002-5916-3969","observed_orcids":["https://orcid.org/0000-0002-5916-3969"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tor W. Andreassen","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-5916-3969","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5060811888","display_name":"Heiko Gebaur","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Heiko Gebaur","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0008999999845400453,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/co-production","display_name":"co-production","score":0.9390000104904175},{"id":"https://openalex.org/keywords/value-co-production","display_name":"value co-production","score":0.9089999794960022},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"customer engagement","score":0.6620000004768372},{"id":"https://openalex.org/keywords/self-service","display_name":"self-service","score":0.9179999828338623},{"id":"https://openalex.org/keywords/customer-involvement","display_name":"customer involvement","score":0.9980000257492065},{"id":"https://openalex.org/keywords/problem-solving","display_name":"problem solving","score":0.9589999914169312},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.5360000133514404}],"concepts":[{"id":"https://openalex.org/C61341680","wikidata":"https://www.wikidata.org/wiki/Q1923256","display_name":"Intension","level":2,"score":0.7656826972961426},{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.7632489204406738},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.6392413377761841},{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.6224846243858337},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5856481194496155},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5434082746505737},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5085543394088745},{"id":"https://openalex.org/C142853389","wikidata":"https://www.wikidata.org/wiki/Q744778","display_name":"Association (psychology)","level":2,"score":0.47830110788345337},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4268415868282318},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.42009466886520386},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.41670671105384827},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34089455008506775},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.32548895478248596},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2767970561981201},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.21600589156150818},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.18123960494995117},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.16859892010688782},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0732414722442627},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:259849448","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/62650/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W150466060","https://openalex.org/W580926583","https://openalex.org/W583583424","https://openalex.org/W1483679835","https://openalex.org/W1489109817","https://openalex.org/W1592438143","https://openalex.org/W1980996468","https://openalex.org/W1986925214","https://openalex.org/W1986936900","https://openalex.org/W1991623719","https://openalex.org/W2002398147","https://openalex.org/W2013372156","https://openalex.org/W2019229786","https://openalex.org/W2020720804","https://openalex.org/W2023669794","https://openalex.org/W2034170327","https://openalex.org/W2035369063","https://openalex.org/W2036870469","https://openalex.org/W2036886280","https://openalex.org/W2038712546","https://openalex.org/W2049159124","https://openalex.org/W2059334100","https://openalex.org/W2059702009","https://openalex.org/W2068815265","https://openalex.org/W2070504166","https://openalex.org/W2082082625","https://openalex.org/W2083672014","https://openalex.org/W2083781593","https://openalex.org/W2084735543","https://openalex.org/W2093505263","https://openalex.org/W2096814725","https://openalex.org/W2097978649","https://openalex.org/W2114362387","https://openalex.org/W2122912498","https://openalex.org/W2127481569","https://openalex.org/W2135526934","https://openalex.org/W2148646703","https://openalex.org/W2150563888","https://openalex.org/W2152304674","https://openalex.org/W2152655532","https://openalex.org/W2156840232","https://openalex.org/W2163000154","https://openalex.org/W2165475298","https://openalex.org/W2166649938","https://openalex.org/W2327425965","https://openalex.org/W2620142778","https://openalex.org/W4235678817","https://openalex.org/W4243667233"],"related_works":["https://openalex.org/W2501114347","https://openalex.org/W2566563334","https://openalex.org/W3041815829","https://openalex.org/W7029084223","https://openalex.org/W4220821044","https://openalex.org/W4403836908","https://openalex.org/W2479452295","https://openalex.org/W2226250954","https://openalex.org/W1531897730","https://openalex.org/W2794528855"],"abstract_inverted_index":{"An":[0],"emerging":[1],"perspective":[2],"in":[3,10,43,132,146,166,193],"marketing":[4],"considers":[5],"customers":[6,35,139,159,216],"as":[7,213,282],"actively":[8],"involved":[9,42,165,192],"the":[11,30,44,72,84,118,151,168,210],"production,":[12],"delivery":[13],"and":[14,38,67,80,83,91,108,125,134,183,225,246,253],"consumption":[15],"of":[16,46,57,150],"services.":[17],"While":[18],"different":[19],"terms":[20],"exist":[21],"for":[22,292],"this":[23,49,197],"involvement":[24,107,255],"-":[25,29],"co-production,":[26,116],"co-creation,":[27],"prosumption":[28],"underlying":[31],"assumption":[32],"is":[33,179,203,232,266],"that":[34,102,138,201,230,264],"are":[36,111,215],"able":[37],"willing":[39,217],"to":[40,143,163,170,174,190,218,242,258],"be":[41,130,164,191],"creation":[45],"value.":[47],"In":[48,94,155],"paper,":[50],"we":[51,70,199,262,286],"build":[52],"on":[53],"Prahalad's":[54],"five":[55,78],"elements":[56,79,239],"co-production":[58,82,127,202,231,265,273],"(customer":[59],"engagement,":[60,104],"self-":[61],"services,":[62],"customer":[63,103,106,251,254],"involvement,":[64],"problem":[65,123,153,194],"solving":[66,124],"co-":[68,89,109,144],"designing),":[69],"investigate":[71],"assumed":[73],"positive":[74,85,120],"associations":[75],"between":[76,87,122],"these":[77],"value":[81,88,115,126,243,259],"association":[86,121],"production":[90],"behavioral":[92],"intension.":[93],"line":[95],"with":[96,114],"existing":[97],"research,":[98],"our":[99],"findings":[100],"establish":[101],"self-services,":[105],"designing":[110],"positively":[112],"associated":[113],"but":[117,148,236,269],"proposed":[119],"could":[128],"not":[129,141,161,237,267],"supported":[131],"size":[133],"significance.":[135],"It":[136],"means":[137],"do":[140,160],"want":[142,162],"produce":[145],"all":[147,238],"one":[149],"elements;":[152],"solving.":[154,195],"other":[156],"words,":[157],"dissatisfied":[158],"helping":[167],"company":[169],"find":[171],"a":[172,204,233,283,288],"solution":[173],"their":[175],"problem.":[176],"This":[177],"finding":[178],"robust":[180],"among":[181],"high":[182],"low":[184],"experienced":[185],"users;":[186],"neither":[187],"group":[188],"wants":[189],"From":[196],"finding,":[198],"conclude":[200],"fair-weather":[205],"syndrome,":[206],"i.e.":[207,272],"only":[208,276],"when":[209,277],"service":[211],"functions":[212],"expected":[214],"co-produce.":[219],"The":[220],"paper":[221],"offers":[222],"three":[223],"theoretical":[224],"managerial":[226],"contributions.":[227],"We":[228],"document":[229],"multifaceted":[234],"construct,":[235],"contribute":[240,248,256],"equally":[241],"co-production.":[244,260,293],"Self-service":[245],"co-designing":[247],"strongly,":[249],"whereas":[250],"engagement":[252],"incrementally":[257],"Supplementary,":[261],"disclose":[263],"symmetric":[268],"rather":[270],"asymmetric,":[271],"takes":[274],"place":[275],"things":[278],"go":[279],"right.":[280],"Finally,":[281],"side":[284],"effect":[285],"provide":[287],"valid":[289],"measurement":[290],"scale":[291]},"counts_by_year":[{"year":2017,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
