{"id":"https://openalex.org/W2593353469","doi":null,"title":"Do Consumers Hold Grudges and Practice Avoidance Forever? a Markov Chain Model of the Decay of Grudgeholding and Avoidance Attitudes","display_name":"Do Consumers Hold Grudges and Practice Avoidance Forever? a Markov Chain Model of the Decay of Grudgeholding and Avoidance Attitudes","publication_year":2006,"publication_date":"2006-01-01","ids":{"openalex":"https://openalex.org/W2593353469","mag":"2593353469"},"language":"en","primary_location":{"id":"pmh:oai:jcsdcb.com:article/10","doi":null,"is_oa":true,"landing_page_url":"https://www.jcsdcb.com/index.php/JCSDCB/article/view/10","pdf_url":null,"source":{"id":"https://openalex.org/S2764996642","display_name":"The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior","issn_l":"0899-8620","issn":["0899-8620"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","norway-1","poland-20"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"0899-8620","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.jcsdcb.com/index.php/JCSDCB/article/view/10","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084890629","display_name":"Sweta Chaturvedi Thota","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sweta Chaturvedi Thota","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5080804561","display_name":"Newell D. Wright","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Newell D. Wright","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"19","issue":null,"first_page":"89","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9096999764442444,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9096999764442444,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.03189999982714653,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10314","display_name":"Social and Intergroup Psychology","score":0.0284000001847744,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/attitude-change","display_name":"attitude change","score":0.6970000267028809},{"id":"https://openalex.org/keywords/reliable-sources","display_name":"credible sources","score":0.6819999814033508},{"id":"https://openalex.org/keywords/elaboration-likelihood-model","display_name":"elaboration likelihood model","score":0.8930000066757202},{"id":"https://openalex.org/keywords/social-judgment-theory","display_name":"social judgment theory","score":0.9909999966621399},{"id":"https://openalex.org/keywords/markov-chain-model","display_name":"Markov chain model","score":0.9010000228881836},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.5540000200271606}],"concepts":[{"id":"https://openalex.org/C98763669","wikidata":"https://www.wikidata.org/wiki/Q176645","display_name":"Markov chain","level":2,"score":0.6729366779327393},{"id":"https://openalex.org/C2780402292","wikidata":"https://www.wikidata.org/wiki/Q282853","display_name":"Elaboration likelihood model","level":3,"score":0.6688648462295532},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6207302808761597},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5821391344070435},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1851232945919037},{"id":"https://openalex.org/C2781310500","wikidata":"https://www.wikidata.org/wiki/Q1231428","display_name":"Persuasion","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:jcsdcb.com:article/10","doi":null,"is_oa":true,"landing_page_url":"https://www.jcsdcb.com/index.php/JCSDCB/article/view/10","pdf_url":null,"source":{"id":"https://openalex.org/S2764996642","display_name":"The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior","issn_l":"0899-8620","issn":["0899-8620"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","norway-1","poland-20"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"0899-8620","raw_type":"info:eu-repo/semantics/article"},{"id":"mag:2593353469","doi":null,"is_oa":true,"landing_page_url":"https://jcsdcb.com/index.php/JCSDCB/article/view/10","pdf_url":null,"source":{"id":"https://openalex.org/S2764996642","display_name":"The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior","issn_l":"0899-8620","issn":["0899-8620"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","norway-1","poland-20"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior","raw_type":null}],"best_oa_location":{"id":"pmh:oai:jcsdcb.com:article/10","doi":null,"is_oa":true,"landing_page_url":"https://www.jcsdcb.com/index.php/JCSDCB/article/view/10","pdf_url":null,"source":{"id":"https://openalex.org/S2764996642","display_name":"The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior","issn_l":"0899-8620","issn":["0899-8620"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","norway-1","poland-20"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"0899-8620","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W1966114254","https://openalex.org/W1998069101","https://openalex.org/W1998799491","https://openalex.org/W2030672296","https://openalex.org/W2039200841","https://openalex.org/W2040993216","https://openalex.org/W2091888458","https://openalex.org/W2094457527","https://openalex.org/W2114796310","https://openalex.org/W2132490153","https://openalex.org/W2149893809","https://openalex.org/W2156022826","https://openalex.org/W2170051053","https://openalex.org/W2417887041","https://openalex.org/W2418025393","https://openalex.org/W2614615125","https://openalex.org/W2626616046","https://openalex.org/W2765921689"],"related_works":["https://openalex.org/W2737882205","https://openalex.org/W7215471185","https://openalex.org/W7111692434","https://openalex.org/W7215618622","https://openalex.org/W4237195761","https://openalex.org/W9899595","https://openalex.org/W2890435107","https://openalex.org/W2757400886","https://openalex.org/W2767539259","https://openalex.org/W2947994806"],"abstract_inverted_index":{"How":[0],"do":[1],"individuals":[2,64,68],"with":[3],"strong":[4],"grudgeholding":[5,50,59],"and":[6,16,18,31,42,51,60,73],"avoidance":[7,52,61],"attitudes":[8,53,62],"react":[9],"to":[10,71],"counterattitudinal":[11,75],"information":[12,76],"that":[13],"is":[14,80],"factual":[15,72],"objective":[17,74],"comes":[19],"from":[20,77],"credible":[21,78],"sources?":[22],"Using":[23],"the":[24,32,40],"elaboration":[25],"likelihood":[26],"model,":[27],"social":[28],"judgment":[29],"theory":[30],"characterization-correction":[33],"model":[34],"(Ahluwalia":[35],"2000),":[36],"this":[37],"article":[38],"discusses":[39],"rationale":[41],"proposes":[43],"a":[44,47,83],"framework":[45],"behind":[46],"change":[48],"in":[49,58],"of":[54,63],"individuals.":[55],"The":[56],"reduction":[57],"over":[65],"time,":[66],"when":[67],"are":[69],"exposed":[70],"sources,":[79],"modeled":[81],"as":[82],"finite":[84],"markov":[85],"chain.":[86]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2017-03-16T00:00:00"}