{"id":"https://openalex.org/W2592863552","doi":"https://doi.org/10.52353/ama.v5i2.130","title":"ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM) TERHADAP PELAYANAN PUBLIK DI PUSKESMAS TEGALREJO KOTA SALATIGA TAHUN 2012","display_name":"ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM) TERHADAP PELAYANAN PUBLIK DI PUSKESMAS TEGALREJO KOTA SALATIGA TAHUN 2012","publication_year":2016,"publication_date":"2016-11-28","ids":{"openalex":"https://openalex.org/W2592863552","doi":"https://doi.org/10.52353/ama.v5i2.130","mag":"2592863552"},"language":"id","primary_location":{"id":"doi:10.52353/ama.v5i2.130","doi":"https://doi.org/10.52353/ama.v5i2.130","is_oa":true,"landing_page_url":"https://doi.org/10.52353/ama.v5i2.130","pdf_url":"https://jurnal.stieama.ac.id/index.php/ama/article/download/130/117","source":{"id":"https://openalex.org/S4210192133","display_name":"Among Makarti","issn_l":"1979-7400","issn":["1979-7400","2774-5163"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4405276312","host_organization_name":"STIE AMA Salatiga","host_organization_lineage":["https://openalex.org/I4405276312"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Among Makarti","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnal.stieama.ac.id/index.php/ama/article/download/130/117","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019289078","display_name":"Yanuar Surya Putra","orcid":"https://orcid.org/0000-0002-6200-3560","observed_orcids":["https://orcid.org/0000-0002-6200-3560"]},"institutions":[{"id":"https://openalex.org/I4405276312","display_name":"STIE AMA Salatiga","ror":"https://ror.org/0568s9w13","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276312"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Yanuar Surya Putra","raw_affiliation_strings":["Sekolah Tinggi Ilmu Ekonomi AMA Salatiga"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sekolah Tinggi Ilmu Ekonomi AMA Salatiga","institution_ids":["https://openalex.org/I4405276312"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5019289078"],"corresponding_institution_ids":["https://openalex.org/I4405276312"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":93},"biblio":{"volume":"5","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/community-satisfaction-index","display_name":"community satisfaction index","score":0.7689999938011169},{"id":"https://openalex.org/keywords/public-service-quality","display_name":"public service quality","score":0.8930000066757202},{"id":"https://openalex.org/keywords/primary-health-care-center","display_name":"primary health centers","score":0.734000027179718},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.8730000257492065},{"id":"https://openalex.org/keywords/service-speed","display_name":"service speed","score":0.8579999804496765}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6968225240707397},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6610971093177795},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6391491889953613},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4938085973262787},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37628328800201416},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.52353/ama.v5i2.130","doi":"https://doi.org/10.52353/ama.v5i2.130","is_oa":true,"landing_page_url":"https://doi.org/10.52353/ama.v5i2.130","pdf_url":"https://jurnal.stieama.ac.id/index.php/ama/article/download/130/117","source":{"id":"https://openalex.org/S4210192133","display_name":"Among Makarti","issn_l":"1979-7400","issn":["1979-7400","2774-5163"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4405276312","host_organization_name":"STIE AMA Salatiga","host_organization_lineage":["https://openalex.org/I4405276312"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Among Makarti","raw_type":"journal-article"},{"id":"pmh:oai:jurnal.stieama.ac.id:article/130","doi":null,"is_oa":true,"landing_page_url":"http://jurnal.stieama.ac.id/index.php/ama/article/view/130","pdf_url":"http://jurnal.stieama.ac.id/index.php/ama/article/download/130/117","source":{"id":"https://openalex.org/S4210192133","display_name":"Among Makarti","issn_l":"1979-7400","issn":["1979-7400","2774-5163"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4405276312","host_organization_name":"STIE AMA Salatiga","host_organization_lineage":["https://openalex.org/I4405276312"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"1979-7400","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:a038c263a89040b7ae640236c3aea761","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/a038c263a89040b7ae640236c3aea761","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Among Makarti, Vol 5, Iss 2 (2016)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.52353/ama.v5i2.130","doi":"https://doi.org/10.52353/ama.v5i2.130","is_oa":true,"landing_page_url":"https://doi.org/10.52353/ama.v5i2.130","pdf_url":"https://jurnal.stieama.ac.id/index.php/ama/article/download/130/117","source":{"id":"https://openalex.org/S4210192133","display_name":"Among Makarti","issn_l":"1979-7400","issn":["1979-7400","2774-5163"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4405276312","host_organization_name":"STIE AMA Salatiga","host_organization_lineage":["https://openalex.org/I4405276312"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Among Makarti","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2592863552.pdf","grobid_xml":"https://content.openalex.org/works/W2592863552.grobid-xml"},"referenced_works_count":2,"referenced_works":["https://openalex.org/W1839544929","https://openalex.org/W2799071688"],"related_works":["https://openalex.org/W2946582660","https://openalex.org/W4401653426","https://openalex.org/W2302447015","https://openalex.org/W2194987176","https://openalex.org/W4405098968","https://openalex.org/W4410413266","https://openalex.org/W2618988868","https://openalex.org/W3010647257","https://openalex.org/W7217971523","https://openalex.org/W7219062165"],"abstract_inverted_index":{"Service":[0,193],"is":[1,15,42,50,72,76,95],"a":[2,28,77,127],"needs":[3],"fulfillment":[4],"process":[5],"through":[6],"other\u2019s":[7],"direct":[8],"activity,":[9],"and":[10,158,172,178,187],"main":[11,39],"goal":[12,40],"of":[13,47,103,110,156,162,185],"service":[14,24,29,56,62,80,106,131],"creating":[16],"satisfaction":[17],"for":[18],"consumers.":[19],"Every":[20],"Organization":[21],"who":[22,64,116],"sell":[23],"have":[25,96,126,169,180],"to":[26,51,66,99,170,181],"provide":[27],"with":[30,133],"high":[31],"quality,":[32],"by":[33,60,149],"that":[34,58,123,141,167],"they":[35],"can":[36],"achieve":[37],"those":[38,118],"which":[41,94],"consumer\u2019s":[43],"satisfaction.":[44],"The":[45,70,82,164],"aims":[46],"this":[48,111],"research":[49,83,112],"analyze":[52],"an":[53],"measure":[54,100],"the":[55,101,174,183],"quality":[57,102,132,176],"given":[59],"public":[61],"organization":[63,71],"belongs":[65],"government":[67],"in":[68,130,190],"Salatiga.":[69],"Puskesmas":[73,75,104,119,124,168],"Tegalrejo,":[74],"small":[78],"medical":[79],"organization.":[81],"method":[84],"using":[85],"Consumer\u2019s":[86],"Satisfication":[87],"Index":[88],"or":[89],"Indeks":[90,195],"Kepuasan":[91,196],"Masyarakat":[92,197],"(IKM)":[93],"14":[97],"indicators":[98,140,153],"Tegalrejo":[105,125],"towards":[107],"patients.":[108],"Sampels":[109],"amount":[113],"150":[114],"people":[115],"became":[117],"patients.The":[120],"result":[121],"found":[122],"good":[128,144],"performance":[129],"score":[134],"63,59":[135],"altough":[136],"there":[137],"was":[138,154],"two":[139],"still":[142,179],"not":[143],"enough":[145],"if":[146],"it":[147],"measured":[148],"patients":[150],"opinion.":[151],"Those":[152],"\u201cspeed":[155,184],"service\u201d":[157,186],"\u201con":[159],"time":[160,189],"schedule":[161],"Service\u201d.":[163],"conclusion":[165],"stated":[166],"keep":[171],"maintain":[173],"\u201cgood\u201d":[175],"service,":[177],"improve":[182],"on":[188],"service.":[191],"Keywords:":[192],"Quality,":[194]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-08T09:06:37.294493","created_date":"2017-03-16T00:00:00"}