{"id":"https://openalex.org/W2591664610","doi":null,"title":"Customer knowledge management in software development: a descriptive field survey","display_name":"Customer knowledge management in software development: a descriptive field survey","publication_year":2017,"publication_date":"2017-01-31","ids":{"openalex":"https://openalex.org/W2591664610","mag":"2591664610"},"language":"en","primary_location":{"id":"mag:2591664610","doi":null,"is_oa":false,"landing_page_url":"http://eprints.utm.my/id/eprint/76657/","pdf_url":null,"source":{"id":"https://openalex.org/S2764870389","display_name":"Journal of Theoretical and Applied Information Technology","issn_l":"1817-3195","issn":["1817-3195","1992-8645"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-40","russia-white-list-3"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Information Technology","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038188878","display_name":"Arash Khosravi","orcid":"https://orcid.org/0000-0003-0712-4447","observed_orcids":["https://orcid.org/0000-0003-0712-4447"]},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Arash Khosravi","raw_affiliation_strings":["Universiti Teknologi Malaysia"],"raw_orcid":"https://orcid.org/0000-0003-0712-4447","affiliations":[{"raw_affiliation_string":"Universiti Teknologi Malaysia","institution_ids":["https://openalex.org/I4576418"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046502309","display_name":"Ab Razak Che Hussin","orcid":"https://orcid.org/0000-0002-0495-4106","observed_orcids":["https://orcid.org/0000-0002-0495-4106"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ab Razak Che Hussin","raw_affiliation_strings":["Department of Information System"],"raw_orcid":"https://orcid.org/0000-0002-0495-4106","affiliations":[{"raw_affiliation_string":"Department of Information System","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057087345","display_name":"Behrouz  Minaei Bidgoli","orcid":"https://orcid.org/0000-0002-9327-7345","observed_orcids":["https://orcid.org/0000-0002-9327-7345","https://orcid.org/0000-0001-5834-1041","https://orcid.org/0009-0007-5957-7145"]},"institutions":[{"id":"https://openalex.org/I67009956","display_name":"Iran University of Science and Technology","ror":"https://ror.org/01jw2p796","country_code":"IR","type":"education","lineage":["https://openalex.org/I67009956"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Behrouz Minaei-Bidgoli\u202c","raw_affiliation_strings":["Iran University of Science and Technology"],"raw_orcid":"https://orcid.org/0000-0002-9327-7345","affiliations":[{"raw_affiliation_string":"Iran University of Science and Technology","institution_ids":["https://openalex.org/I67009956"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6772,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.77576516,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"95","issue":"2","first_page":"434","last_page":"447"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.5702999830245972,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.5702999830245972,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.33809998631477356,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.014700000174343586,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-knowledge-management","display_name":"customer knowledge management","score":0.9919999837875366},{"id":"https://openalex.org/keywords/software-development","display_name":"software development","score":0.6499999761581421},{"id":"https://openalex.org/keywords/technology-infrastructure","display_name":"technological infrastructure","score":0.8669999837875366},{"id":"https://openalex.org/keywords/organizational-antecedents","display_name":"organizational antecedents","score":0.9409999847412109},{"id":"https://openalex.org/keywords/customer-involvement","display_name":"customer involvement","score":0.9700000286102295},{"id":"https://openalex.org/keywords/software-quality","display_name":"software quality","score":0.6769999861717224}],"concepts":[{"id":"https://openalex.org/C2777802574","wikidata":"https://www.wikidata.org/wiki/Q18922868","display_name":"Customer knowledge","level":5,"score":0.6771296262741089},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6513698101043701},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48334404826164246},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.4543825387954712},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4305574297904968},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4014962315559387},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.39902764558792114},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.3599942922592163},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.15421709418296814},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.141594797372818},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2591664610","doi":null,"is_oa":false,"landing_page_url":"http://eprints.utm.my/id/eprint/76657/","pdf_url":null,"source":{"id":"https://openalex.org/S2764870389","display_name":"Journal of Theoretical and Applied Information Technology","issn_l":"1817-3195","issn":["1817-3195","1992-8645"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-40","russia-white-list-3"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Information Technology","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7215890833","https://openalex.org/W2757590533","https://openalex.org/W2920788430","https://openalex.org/W2911452259","https://openalex.org/W4307808597","https://openalex.org/W3014144831","https://openalex.org/W2766260913","https://openalex.org/W4307559523","https://openalex.org/W2789800693","https://openalex.org/W2187592767"],"abstract_inverted_index":{"Customer":[0,36],"Knowledge":[1,37],"(CK)":[2],"plays":[3],"an":[4],"important":[5],"role":[6],"in":[7],"the":[8,26,101,138],"production":[9],"of":[10,28,141],"high":[11],"quality":[12,118],"and":[13,53,66,70,87,95,119,134],"innovative":[14,121],"software":[15,43,51,112,117,127],"products.":[16,122],"However,":[17],"there":[18],"has":[19],"been":[20],"little":[21],"comprehensive":[22],"academic":[23],"research":[24],"on":[25,63,68,132],"\u2018enablers\u2019":[27,40],"customer-specific":[29],"knowledge.":[30],"Therefore,":[31],"study":[32,98],"aims":[33],"to":[34,50,100,115],"analyze":[35],"Management":[38],"(CKM)":[39],"for":[41,80,137],"enterprise":[42,111],"development":[44,113],"companies.":[45],"Survey":[46],"questionnaires":[47],"were":[48],"distributed":[49],"companies":[52,128],"results":[54],"showed":[55],"that":[56,108,126],"most":[57],"firms":[58,114],"focus":[59],"their":[60],"efforts":[61],"more":[62],"\u2018Technological":[64],"Infrastructure\u2019":[65],"less":[67],"\u2018Human\u2019":[69,133],"\u2018Organizational\u2019":[71,88,135],"CKM":[72,92,102,142],"enablers.":[73],"Results":[74],"demonstrated":[75],"low":[76],"positive":[77],"percent":[78],"ratings":[79],"\u2018Human":[81],"Antecedents\u2019":[82],"(Individual":[83],"Competences":[84],"&":[85],"Skills)":[86],"enablers":[89,136],"(\u2018Customer":[90],"Involvement\u2019,":[91],"\u2018Strategy":[93],"Development\u2019":[94],"\u2018Training\u2019).":[96],"This":[97],"contributes":[99],"domain":[103],"by":[104],"revealing":[105],"essential":[106],"elements":[107],"better":[109],"enable":[110],"enhance":[116],"produce":[120],"The":[123],"author":[124],"recommends":[125],"place":[129],"greater":[130],"emphasis":[131],"successful":[139],"implementation":[140],"strategies.":[143]},"counts_by_year":[{"year":2021,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-09-27T08:07:27.782135","created_date":"2017-03-16T00:00:00"}