{"id":"https://openalex.org/W2591171399","doi":"https://doi.org/10.18276/sip.2016.43/3-14","title":"Customer engagement behavior in virtual space","display_name":"Customer engagement behavior in virtual space","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2591171399","doi":"https://doi.org/10.18276/sip.2016.43/3-14","mag":"2591171399"},"language":"en","primary_location":{"id":"doi:10.18276/sip.2016.43/3-14","doi":"https://doi.org/10.18276/sip.2016.43/3-14","is_oa":true,"landing_page_url":"https://doi.org/10.18276/sip.2016.43/3-14","pdf_url":"https://wnus.usz.edu.pl/sip/file/article/view/2947.pdf","source":{"id":"https://openalex.org/S4210227780","display_name":"Studia i Prace WNEiZ","issn_l":"2080-4881","issn":["2080-4881","2300-4096"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310317306","host_organization_name":"University of Szczecin","host_organization_lineage":["https://openalex.org/P4310317306"],"host_organization_lineage_names":["University of Szczecin"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studia i Prace WNEiZ","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://wnus.usz.edu.pl/sip/file/article/view/2947.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034147986","display_name":"Ma\u0142gorzata Kie\u017cel","orcid":"https://orcid.org/0000-0002-9560-6384","observed_orcids":["https://orcid.org/0000-0002-9560-6384"]},"institutions":[{"id":"https://openalex.org/I188922065","display_name":"University of Economics in Katowice","ror":"https://ror.org/01vxt3d40","country_code":"PL","type":"education","lineage":["https://openalex.org/I188922065"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Ma\u0142gorzata Kie\u017cel","raw_affiliation_strings":["Uniwersytet Ekonomiczny w Katowicach"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Uniwersytet Ekonomiczny w Katowicach","institution_ids":["https://openalex.org/I188922065"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016965542","display_name":"Joanna Wiechoczek","orcid":"https://orcid.org/0000-0001-8090-3346","observed_orcids":["https://orcid.org/0000-0001-8090-3346"]},"institutions":[{"id":"https://openalex.org/I188922065","display_name":"University of Economics in Katowice","ror":"https://ror.org/01vxt3d40","country_code":"PL","type":"education","lineage":["https://openalex.org/I188922065"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Joanna Wiechoczek","raw_affiliation_strings":["Uniwersytet Ekonomiczny w Katowicach"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Uniwersytet Ekonomiczny w Katowicach","institution_ids":["https://openalex.org/I188922065"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I188922065"],"apc_list":null,"apc_paid":null,"fwci":0.953,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.87059739,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"43","issue":null,"first_page":"153","last_page":"164"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.006300000008195639,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.003000000026077032,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-engagement-behavior","display_name":"customer engagement behavior","score":0.9419999718666077},{"id":"https://openalex.org/keywords/virtual-space","display_name":"virtual space","score":0.8600000143051147},{"id":"https://openalex.org/keywords/online-consumer-behavior","display_name":"online consumer behavior","score":0.6610000133514404},{"id":"https://openalex.org/keywords/brand-communication","display_name":"brand communication","score":0.5410000085830688},{"id":"https://openalex.org/keywords/value-co-creation","display_name":"value co-creation","score":0.8450000286102295},{"id":"https://openalex.org/keywords/brand-satisfaction","display_name":"brand satisfaction","score":0.7789999842643738},{"id":"https://openalex.org/keywords/financial-incentives","display_name":"financial incentives","score":0.7730000019073486},{"id":"https://openalex.org/keywords/private-customers","display_name":"individual customers","score":0.5820000171661377}],"concepts":[{"id":"https://openalex.org/C27206212","wikidata":"https://www.wikidata.org/wiki/Q34178","display_name":"Theology","level":1,"score":0.49249252676963806},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.4131973385810852},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.11423113942146301}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.18276/sip.2016.43/3-14","doi":"https://doi.org/10.18276/sip.2016.43/3-14","is_oa":true,"landing_page_url":"https://doi.org/10.18276/sip.2016.43/3-14","pdf_url":"https://wnus.usz.edu.pl/sip/file/article/view/2947.pdf","source":{"id":"https://openalex.org/S4210227780","display_name":"Studia i Prace WNEiZ","issn_l":"2080-4881","issn":["2080-4881","2300-4096"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310317306","host_organization_name":"University of Szczecin","host_organization_lineage":["https://openalex.org/P4310317306"],"host_organization_lineage_names":["University of Szczecin"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studia i Prace WNEiZ","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.18276/sip.2016.43/3-14","doi":"https://doi.org/10.18276/sip.2016.43/3-14","is_oa":true,"landing_page_url":"https://doi.org/10.18276/sip.2016.43/3-14","pdf_url":"https://wnus.usz.edu.pl/sip/file/article/view/2947.pdf","source":{"id":"https://openalex.org/S4210227780","display_name":"Studia i Prace WNEiZ","issn_l":"2080-4881","issn":["2080-4881","2300-4096"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310317306","host_organization_name":"University of Szczecin","host_organization_lineage":["https://openalex.org/P4310317306"],"host_organization_lineage_names":["University of Szczecin"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studia i Prace WNEiZ","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2591171399.pdf","grobid_xml":"https://content.openalex.org/works/W2591171399.grobid-xml"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W1990363367","https://openalex.org/W1992026348","https://openalex.org/W2023071763","https://openalex.org/W2059918681","https://openalex.org/W2125294213","https://openalex.org/W2134104271","https://openalex.org/W2153674408","https://openalex.org/W2163822384","https://openalex.org/W2237089190","https://openalex.org/W2273494601","https://openalex.org/W7030046268"],"related_works":["https://openalex.org/W2734742656","https://openalex.org/W2834435510","https://openalex.org/W7111849296","https://openalex.org/W2893181556","https://openalex.org/W6949577768","https://openalex.org/W2609957853","https://openalex.org/W7135680324","https://openalex.org/W4320503614","https://openalex.org/W4205737545","https://openalex.org/W2606873596"],"abstract_inverted_index":{"Celem":[0],"artyku\u0142u":[1],"by\u0142a":[2],"identyfikacja":[3],"przejaw\u00f3w":[4],"zaanga\u017cowania":[5,31,59],"konsument\u00f3w":[6,22],"niezwi\u0105zanego":[7],"z":[8,46,50,78,86],"zakupem":[9],"w":[10,44,67,76,80],"przestrzeni":[11,81],"wirtualnej.":[12],"W":[13],"opracowaniu":[14],"zawarto":[15],"wyniki":[16],"eksploracyjnych":[17],"bada\u0144":[18],"pierwotnych":[19],"przeprowadzonych":[20],"w\u015br\u00f3d":[21],"indywidualnych,":[23],"kt\u00f3re":[24],"zaprezentowano":[25],"na":[26],"tle":[27],"uj\u0119cia":[28],"behawioralnego":[29],"kategorii":[30],"klienta":[32],"(customer":[33],"engagement":[34],"behavior\u2013":[35],"CEB).":[36],"Badania":[37],"dowiod\u0142y,":[38],"\u017ce":[39],"wi\u0119kszo\u015b\u0107":[40],"respondent\u00f3w":[41],"anga\u017cuje":[42],"si\u0119":[43,75],"kontakty":[45],"firmami/markami":[47],"niepowi\u0105zane":[48],"bezpo\u015brednio":[49],"transakcj\u0105":[51],"zakupu,":[52],"przy":[53],"czym":[54],"obszar":[55],"i":[56],"skala":[57],"tego":[58],"s\u0105":[60],"zr\u00f3\u017cnicowane.":[61],"Badani":[62],"wykazuj\u0105":[63],"znacznie":[64],"wi\u0119ksze":[65],"zaanga\u017cowanie":[66,95],"obszarze":[68],"komunikacji":[69],"ni\u017c":[70],"wsp\u00f3\u0142tworzenia":[71],"warto\u015bci.":[72],"Ich":[73],"anga\u017cowaniu":[74],"relacje":[77],"firm\u0105/mark\u0105":[79],"wirtualnej":[82],"sprzyja":[83],"zw\u0142aszcza":[84],"zadowolenie":[85],"produkt\u00f3w":[87],"danej":[88],"marki,":[89],"a":[90],"kluczowym":[91],"bod\u017acem":[92],"intensyfikuj\u0105cym":[93],"ich":[94],"jest":[96],"korzy\u015b\u0107":[97],"finansowa.":[98]},"counts_by_year":[{"year":2019,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2017-03-03T00:00:00"}